Harron Homes estate agents in Carlton, Doncaster and Rossington

★★★★★ 5/5

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We have reserved a plot

We have reserved a plot, cant wait to move in with my family. The service I receive was amazing, Jackie was so helpful. The Victoria heights development looks amazing.

Sharondeep · 8 December 2023 · Harron Homes Rossington

★★★★★ 5/5

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Nevison's Fold

Nevison's Fold - Janette, has been invaluable in terms of the sales process, going above and beyond to ensure things are sorted and progressing smoothly. Our experience has been positive to date, and we're hoping that this trend will continue through the construction phase and even after sales.

Tunde · 6 December 2023 · Harron Homes Rossington

★★★★★ 1/5

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2nd time review for Harron Homes and…

2nd time review for Harron Homes and still the same 1 star experience! I've now run out of characters on our previous review of our house purchasing experience so feel compelled to help those considering buying a home from this unethically run organisation to reconsider by bringing our most recent post sale experience to your attention, feel free to catch-up on our previous experiences!We have been trying to have non-stop leaks into our home resolved since the day we moved in. We have had and continue to have leaks into our lounge bay window, integrated garage and the small conservatory in the kitchen area(which Harron are trying to avoid doing anything about as they seem to have 'lost' the previous records of failed repairs...good job for them I keep all of mine!). These aren't small leaks either, they are flowing water flooding the property, its a shame Trustpilot don't allow images to be added to reviews as mine would shock potential buyers. I can all but guarantee that if you make the mistake and buy a Settle, Ingleton or Warkworth (the rest probably leak too I just know these do through many of our neighbours sharing their stories) you will be dealing with similar issues too. The latest round of exchanges with Harron Homes Yorkshire Customer Services Team resulted in an appointment being made to attend our property on Friday 17th November. We waited in all day, no one showed up, we have now chased on a number of occasions and are being met with the familiar wall of silence that follows almost every attempt of an interaction with any of their Customer Service Team. So back to harassing the board of directors and MCOL proceedings we go...Do yourself a favour and avoid years of hassle and messing around, just buy from an organisation that has a basic grasp of decency and any sort of company values.*Update to Harrons reply, more information was requested to avoid the review being removed, this has now been supplied, again. Still no contact though. Farriers Croft, Plot 80.**2nd update, there must have been a no expense spared detailed investigation into the hundreds of unanswered emails I’ve sent to Harron Homes, I feel so relieved to be sat here patiently waiting knowing that any day now someone will muster the decency to respond…or it could be the familiar hard to get treatment I’m still receiving?!?***Update 3, still no response despite it being looked into, I suspect the looking into has revealed the tangled mess that Harron Customer Services have created for themselves and now the default ignorance is bliss approach has been adopted. It’s OK as I’ll be posting separate reviews for each one of my countless emails sent to the Company Directors. Should make for some interesting reading and a more representative Trust Pilot score!

Damien · 6 December 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Where to start…buy a home from Harron at your peril!

Where to start…our home(Settle) has experienced no end of significant leaks into the kitchen(small conservatory), lounge bay window and garage present from the very first days that the property was handed over. The standard of construction of these houses is shambolic. The sales representative will promise you the world and make you feel like you are buying a luxurious home built to high specification, well I can tell you that you are most definitely not! The interior and exterior damage caused by Harron Homes failure to make right the defects present from the build of our home is significant. All attempts to fix these have been botched jobs that fail within weeks. We have had to unrelentingly contact Harron Customer Service, their Managing Director and Company Directors who on this latest occasion have all taken to ignoring attempts to finally resolve the whole miserable experience which is now resulting in me pursuing this matter formally. We are also not alone as almost all of our neighbours have experienced similar issues in their homes which include Warkworth, Ingleton, Salcombe and Edlingham, the details of these will follow. My advice would be to steer very clear of this unethically operated business and spend your hard earned money elsewhere. You’ll notice that all of the positive reviews are from poor unsuspecting people in the process of buying or have just taken ownership of a property, we too fell for the trap of being charmed by the sales representatives who in credit to them are great at selling these properties, you’ll also notice that all of the reviews from people who actually have any actual experiences of the quality of these homes are not so glowing. Once the honeymoon period of buying your almost certainly defective home has passed and the house has failed to pass the test of very little time, like mine and so many others have, the reviews would be somewhat different. Please do not fall into the trap of letting false promises and the excitement of buying a new home let you overlook what many people such as me who actually own these properties are trying to warn you of which is that they are undoubtedly lying to you and your home will quickly develop into the structural equivalent of a colander! The response from Harron below was not to offer any assistance, it was an attempt by them to have my review removed, unfortunately I have all the information/evidence, further example and demonstration of the lack of moral compass that runs freely throughout this organisation. You should also notice Harron does not allow any comments to be made on their Facebook page…what are they trying to stop people sharing with the wider world? Please open your eyes people and do not be hoodwinked by sleazy sales tactics with no substance at the end of the agreement, your dream home will quickly unfold into a nightmare experience.*Latest update on the revised response…nobody has tried to contact me. As highlighted in my review I have sent multiple chasing emails to customer services, Yorkshire customer services, the director of Harron homes and the company directors trying to get a response, all of these have been ignored so I would be keen to understand what this proposed resolution was? Could you please advise the time and date that this attempt was made?*Still no response to when this alleged attempt to propose a resolution was made…just another attempt to have my review removed by flagging as inappropriate by Harron Homes.*Still no response to when the resolution proposal alluded to was made? What this further consolidates is the ‘ignore the inconvenience until it goes away’ approach Harron have to customer service. I’ve also emailed the Yorkshire customer services address as suggested…you’ll be surprised to hear that there has been no response to this either, farcical customer care! What attempts are clearly being made by Harron is to bury any negative reviews on here with meaningless ‘my buying experience was amazing’ feedback which as I’ve tried to warn unsuspecting consumers will be the case, it’s after a few months later with some wind and rain for these houses to contend with where the real quality comes to the surface.*Update, email response received from Yorkshire Customer Services, the same as the one we received 2 months ago which ultimately resulted in ignoring all attempts by me to resolve this amicably stating that Harrons appointed contractor would be in touch that day(over a week ago), no contact has ever been attempted.*Update, still no contact from contractor, chased Harron again and have received a reply 2 weeks later citing annual leave as the reason. *Update, chased again, 1 week later…surprisingly no response!*Ran out of characters, started new review on trying to get issues sorted!

Damien · 6 December 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Plot 62 Kingscroft Killinghall

Plot 62 Kingscroft Killinghall - Avoid Harron like the plague awful company no customer service they just lie to get people to exchange then the nightmare starts . Fake reviews should not be allowed to build Lego

Andrew · 6 December 2023 · Harron Homes Rossington

★★★★★ 5/5

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🌟Highly Recommend🌟

🌟Highly Recommend🌟 -Penny Rands, The Brambles. We recently had the pleasure of working with Penny Rands at Harron Homes, to purchase my new home, and we couldn't be happier with the experience. From start to finish, she was incredibly helpful, kind, and always available to answer any questions or concerns we had. Her communication skills were top-notch, and she made the entire process smooth and stress-free from her side. We truly felt like she had our best interests heart. We’ve heard many horror stories of buying a new build but Penny has helped keep us at ease by explaining the process and all the checks that holes go through to ensure they are to a correct standard, which really helped us. After we moved in Penny was there to check everything was going well. She was very supportive post moving. We’ve been lucky and only had a few cosmetic jobs to be done, which Paul (site manager) and his team have nearly completed already!! (We have been in our home for a little over a week). If you're looking for a home at The Brambles, we highly recommend Penny! She will go above and beyond to ensure you find your dream home. Thank you again for everything Penny, you’ve been the best!

Katy · 4 December 2023 · Harron Homes Rossington

★★★★★ 1/5

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Plot 7

Bought a plot on Oakland Heath absolutely disgusted with customer service and their builders after moving in it’s still has taken 7 months to finish the snaggy bits to arrange and yet still not done.

Ghazala · 1 December 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Great Experience

Harron Homes bought our home and everything has gone very smoothly- fantastic customer service from Jane and Claire at Highfield Manor- very communicative throughout and made our lives easier!

Lauren · 30 November 2023 · Harron Homes Rossington

★★★★★ 5/5

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Jane at Highfield Manor

Jane at Highfield Manor has been excellent, very knowledgeable, approachable and always at the end of the phone when we need her!

Kingsley · 26 November 2023 · Harron Homes Rossington

★★★★★ 1/5

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1year update Harron still as bad

Plot 123 Far Grange Meadows 1year update today we waited in all day for someone to replace our rear door seal this has been an ongoing issue for the last 6months plus and after combination of lies and excuses from Harron customer services we had an appointment booked for today ,no show no phone call no text no email this is typical of Harron Homes .the response I will get from this review will be customer services is looking in to your review which will result in absolutely no other response whatsoever.if you are considering buying a home from this company just DONT you will save yourself wasted time and expense you can do better .all the 5star reviews you read on here are from customers not yet moved in.a good source for customers real opinions can be found on Facebook Victims of Harron HomesAlanLongworthTracy Ramsey

Alan · 24 November 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Moved into our beautiful home this…

Moved into our beautiful home this month, we absolutely love it! Julia has been outstanding throughout the process making us feel completely at ease and reassured along the entire journey from reservation to moving in. She’s top class at her job and we have certainly had a few laughs along the way :)Now we are living on the development is so peaceful and the house is a dream! Any Minor snags (which you would expect) have been swiftly resolved by Todd and Scott thanks gents!Thanks a lot, Emily and Lauren

Emily · 22 November 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Do not buy in Ripon

Do not buy any of the houses in the Ripon plot .Shocking is to nice a word to describe the experience.3years in roads still not finished.Warzones have less craters as there too big to be potholes .Over sized speed bumps put in place with held office told they where standard haha.4x4s struggled to get over.Lots of cars damaged because of themEspecially exhausted,bushes bumpers.Even an ambulance couldn't get in .That's just an example.Houses blocked off with no warning .Left with massive holes in the road .No covering put in place.ie hole 8ft wide 6 ft deep .No thought of the 5 houses that lived past the hole.All with young kids etc .Inside the houses well there's not enough room to write all the complaints on here.Small example is ...Banisters falling down 3 days in.Loft hatch falling out.Doors not fitting .Fans not working.Fences falling down before you move in.Rubble not grass in gardens.Back step and front steps all loose .Fake weep holes in the walls.Faulty windows etc etc etc Just shocking Not to mention the builders and the site rubbish parking etc .Wood left hanging over footpaths to nature walks .Just shocking shocking .

Ed · 21 November 2023 · Harron Homes Rossington

★★★★★ 1/5

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Shocking After Care

I don't write reviews often and am really disappointed to be writing this one; however, a house is such an important purchase I feel people need to know.The sales guys are brilliant, will tell you everything you need to know and be there every step of the way, but the afterservice is shocking. Once you have bought the house and they have your money, they just don't care anymore. Wasted days off work for nobody to turn up to do the snagging, and no phone calls are returned; it is a total waste of time. We have done most of the snagging ourselves, but some has to be done by Harron as only they can provide the parts - we have even asked if they can provide the parts and we will fit them! Victoria Heights Fixby

Charlotte · 19 November 2023 · Harron Homes Rossington

★★★★★ 5/5

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Excellent service & guidance

Reserved a plot today at Shipley Lakeside and couldn’t have had any better help, advice and service. Charlotte was excellent informing us of all the property details and process.

Wayne · 18 November 2023 · Harron Homes Rossington

★★★★★ 5/5

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We have our dream home

Reverdale park Annette has been amazing from start to finish, thank you so much 😊

Arlanda · 11 November 2023 · Harron Homes Rossington

★★★★★ 5/5

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Hello

Hi, we moved 2 weeks ago, we are so happy Thank you so much Annette and Julie for helping us and been so kind and helpful.Many thanksFehmi with family plot 136

Fehmi · 11 November 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Absolutely fantastic service and…

Absolutely fantastic service and experience with the showroom agent JULIA. very attentive, understood what we are looking for in our forever home.

Mrs · 11 November 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

The Hawthornes -plot 34

We have been in our home one year now, cannot fault the sales girls, however, lately, customer service department has been shockingly bad. We have a few snags that we have been chasing up since September, some of which were reported when we moved in, we finally got an operative out coming up 2 weeks ago, after 2 previous cancellations by Harron. The operative was great but unable to fix many of the snags, photos were taken etc. over a week on from his visit I had heard nothing so emailed, after no response to my email, I phoned and was told that someone would get back to me, still waiting! Off to such a great start but gone downhill. On a positive note, the estate is great and house build is very good, just a few snags that are not getting resolved in a timely manner.

Sharon · 9 November 2023 · Harron Homes Rossington

★★★★★ 1/5

Trustpilot

Yet another day’s holiday wasted…

Yet another day’s holiday wasted waiting for customer service to not turn up. Harron are an absolute joke of company check out victims of harron homes on Facebook to see the actual real feedback !! Before you try and remove this review it’s plot 62 27 Nidd Croft Killinghall bought last October

Andrew · 1 November 2023 · Harron Homes Carlton

★★★★★ 5/5

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York Vale Gardens

We are yet to move in to our Harron Home so this review covers only the sales process we have experienced.Our experience buying a new home at the York Vale Gardens development has been very good. Mandy, Zoe and the site manager Noah have been very friendly and helpful throughout process, and patient when things didn't go according to plan.

James · 1 November 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

New Harron home experience

After the fantastic initial experience dealing with Jane and Claire. We finally moved into our new home. The whole team have been extremely helpful. Highly recommend

Consumer · 29 October 2023 · Harron Homes Rossington

★★★★★ 5/5

Trustpilot

Plot 170 Victoria Heights- met with…

Plot 170 Victoria Heights- met with Matt Bradwell the contract manager and Jacquie McSherry to do the home tour extremely grateful to have managed to do it on a weekend as per our request.

MyAspire · 28 October 2023 · Harron Homes Rossington

★★★★★ 5/5

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Jane & Claire - Highfield Manor

We have been in our property at Highfield Manor since June.It hasn’t been the smoothest of journeys but feel it has to be said that Jane & Claire at every part of our journey have been so supportive and have always gone the extra mile for us. Even now we will go in the office and they will find time to speak with us and assist with any queries that we have. Thank you both.

Sarah · 25 October 2023 · Harron Homes Rossington

★★★★★ 4/5

Trustpilot

Riverdale park Doncaster

Annette and Julie of Riverdale park Doncaster have been so helpful from day one of the buying process. Annette goes extra miles whenever I am on site or make any request from her. With the PX scheme, it all went well and smooth. Good location, good value for money and good customer service.

Olu · 24 October 2023 · Harron Homes Carlton