3/5
GoogleRating only, no written review.
Trusted Agent profile · Essex
Hair and Son reviews in Leigh On Sea and Southend On Sea
★★★★★
260 reviews across 3 offices and 3 platforms
Hair and Son has three offices, in Leigh On Sea (two offices) and Southend On Sea (Essex). Together they have 260 reviews on three platforms, rated 3.7 out of 5 overall.
202
Reviews on Google
All 3 offices
56
Reviews on Facebook
Business-wide
2
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Hair and Son's three offices, most reviewed first. Each has its own page.
- Hair and Son Leigh On Sea (54 Broadway)54 Broadway, SS9 1AG168 reviews · 122 on Google (3.5)0 in the last 90 days
- Hair and Son Southend On Sea200 London Road, SS1 1PJ101 reviews · 53 on Google (4.6)0 in the last 90 days
- Hair and Son Leigh On Sea (1528 London Road)1528 London Road, SS9 2QH74 reviews · 28 on Google (3.7)1 in the last 90 days
Latest reviews from every Hair and Son office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleEmily at Hair and Son Southend was a dream to deal with whilst we were purchasing our house. Recommend her very highly.PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you for your comments, we'll be sure to pass them on to Emily!
5/5
GoogleClaire wheeler Has been an absolute godsend. Very responsive dedicated and polite . Also very calming in a moment of stress and reassuring. Knowledgeable and very Professional.A pleasure to deal with and a credit to her employer and progression .Thank you Claire Mr Mrs KnowlesPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for reviewing our services and crediting us with five stars. We appreciate your kind words towards our staff members and we wish you all the best in your new home. Kind regards from the Hair & Son Residential Sales Team.
5/5
GoogleI had the pleasure to do business with Ben from Hair and son in Southend. It was all done very professional, always replies to my emails and messages.PositiveProfessionalism
2/5
GoogleUnfortunately the people that work within the office are extremely confrontational, having dealt with them for the last 3 years I wouldn't recommend them. The people you interact with outside of the office are very nice though. It's just a shame they promote an aggressive work environment for the public to deal with.NegativeProfessionalism
Agent replied · 21 June 2024
Thank you for your comments Jordan. We manage in excess of 800 properties, when keys are returned through the letterbox of our office without any relevant paperwork, it is necessary for our staff to ask you to identify yourself and to know which property the keys belong to, which is what happened on this occasion. It is also important for us to have the key receipt form in order to process the return of a deposit and take a forwarding address to enable us to forward any post on to you, with the office doors being locked, it was imperative that we caught up with you before you walked away completely and we were unable to identify you or the property. This was rushed and therefore may have appeared confrontational however this would not have been intentional.
5/5
GoogleWe recently sold our property with hair and son and have been very happy with the service received. From valuation to completion the sales team were great. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for kind review Daniel, it was a pleasure to provide our services to you. All the best and good luck in your new home. Kind regards from the Hair & Son Residential Sales Team.
5/5
GoogleGreat service from initial valuation to seeing sale through to exchange. Excellent service, a special thanks to Lorraine and Adrian. Would highly recommend and would have no hesitations in using Hair & Son again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for your five star review. We appreciate your valued custom and we wish you all the best in your new home. Kind regards from the Hair & Son Residential Sales Team.
1/5
GoogleIMPERIAL AVENUE 45B ....I applied for a property and provided details as requested which included the fact that I am medically retired due to injuries from work and am on disability benefits, I have a home owner guarantor earning 49k a year. I was told the flat was let. A friend rang up and booked a viewing a few days after for this same property and took me along. The man showing the property was Ben who was the person who sent me the email saying it was let. He looked quite agitated when he saw me and avoided talking and looking towards me and to me. I was given a guarantors form to fill out and send bk. Once this was done I was called within 3 hours to say the landlord had DECLINED my application. Again another friend has called the following day only to be given an appointment to view the property that is supposed to have been let. Not only have they discriminated against my disabilities but also the colour of my skin. I am disgusted how I have been treated and will be speaking to Citizens advice bureau regarding a formal complaint against hair and son for discrimination!!!NegativeProfessionalism
Agent replied · 21 June 2024
Thank you for your review. The property in question was initially let agreed a couple of weeks ago which is why at the time of first enquiry you were told the flat was unavailable. This application then fell through, the property was remarketed and a viewing was booked. We received a number of applications for the property that were sent to the landlord for consideration and unfortunately they decided to go ahead with another applicant, we act on our landlords instructions. The day after the flat was let agreed we marketed another flat in the same block on a different floor, your friend would have booked a viewing for this property. We have explained the above to both yourself and your friend whom was acting on your behalf. At all times we, as an agent, comply with the Disability and Equality Act 2010 and can only apologise again that the landlord decided to proceed with another application.
5/5
GoogleHair & Son, and especially Emily were fantastic during our home buying process. They were very responsive and worked very hard to ensure we completed in just over 2 months! Would happily work with them again.PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Thank you for leaving a five star review. We always strive to provide a great service and it is great to hear our customers experiencing and sharing just that. We wish you all the best in your new home and hope to deal with you again some time in the future. Kind regards from the Hair & Son Residential Sales Team.
5/5
GoogleBen Zammit and Olivia Dedman were so incredibly helpful! Both very responsive and happy to answer any and all questions I had. The whole process of moving in was easy and they kept me updated the entire time. It was also superb that upon moving in, there was something that needed to be done and they quickly sorted that for me too! I had a call the next day and someone was round to fix it. Both really lovely people and it is one of the best moving in experiences I have had. Thank you so much both and I would really recommend anyone using them. As it is just me, it was reassuring to have so much support.PositiveResponsiveness, Professionalism
1/5
Facebookshocking customer service,would not recommend.
Agent replied · 30 September 2023
Hello Kerry, we're sorry to hear you feel like you haven't received good service from us. We'd like the opportunity to respond properly to any issues you have; please contact us at the following email address with the details reception@hairandson.co.uk
1/5
FacebookRating only, no written review.
5/5
FacebookJust rented my first one bedroom flat, and this company provided me with one that i like. Ben Zammit is professional, helpful, and friendly. Happy Client :)
Agent replied · 19 June 2024
Thank you for your comments Mondi, they have been passed on to Ben!
4/5
GoogleRating only, no written review.
5/5
GoogleLorraine provided an EXCELLENT service. She was always efficient, friendly and knowledgable. She helped everything progress as smoothly as possible and helped us to secure our dream home, while quickly selling our existing home. …
Agent replied
Thank you so much for you kind words
5/5
GooglePut my house on the market with Hair & Son in late December 2019. After nine months and three attempts, the sale was completed in late September 2020. This was due in most part to the tireless work of Lorraine and Adrian, their endless …
Agent replied
Yes, it certainly wasn't easy but so glad it had a good outcome. It was a pleasure working with you.
5/5
GoogleI have received a great support and service from Adrian and Lorraine team at the Thorpe Bay office. Any problems or technical issues, they would find the the appropriate expertise to sort them out very quickly and effectively. I must also …
Agent replied
Thank for your review , it is very much appreciated.
5/5
GoogleThe support I received from the agency in general was outstanding. A lady by name Lorraine was SUPERB. She was always cheerfully willingly to render assistance with whatever I needed including sign-posting me to other services whom she …
Agent replied
Thank you for your review, It is very much appreciated. It has been a pleasure to work with you.
1/5
GoogleRating only, no written review.
5/5
GoogleVery professional service received from Lorraine
Agent replied · 23 October 2024
Thank you Fiona, We hope you will all be very happy in your new home
5/5
GoogleA big massive thank you to Lorraine and Adrian. You’re both on top of your game. You went out of your way to ensure that we got our desired outcome. Thank You so much.
Agent replied
Thank you so much for your kind words, we hope you will all be very happy in your new home.
4/5
GoogleGood service by Adrian and Lorraine - agreed house sale in just over 4 weeks last Sept 20. House sale completed in early Dec 20. Lorraine kept me constantly informed with progress and helped push through the sale. Thank you
Agent replied
Thank you so much for taking the time to provide us with a review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Hair and Son
How many reviews does Hair and Son have?
Hair and Son has 260 reviews across its three offices, rated 3.7 out of 5 overall: 202 on Google, 56 on Facebook, 2 on View Agents. Company-wide Facebook reviews for Hair and Son are counted once, not once per office.
Which Hair and Son office has the most reviews?
Leigh On Sea (54 Broadway) has the most, with 168 reviews rated 3.5 out of 5, followed by Southend On Sea with 101.
Where are the Hair and Son offices?
The three Hair and Son offices, by town:
- Leigh On Sea (1528 London Road): 1528 London Road, Leigh On Sea, Essex, SS9 2QH
- Leigh On Sea (54 Broadway): 54 Broadway, Leigh On Sea, Essex, SS9 1AG
- Southend On Sea: 200 London Road, Southend On Sea, Essex, SS1 1PJ
