Hair and Son reviews

★★★★★ 1/5

Google

As the former tenant of a property managed by Hair and Son Southend, I recently navigated the process of transferring my business lease to a new tenant, and I regret to say that my experience with their customer service, particularly with agent Hayden Harle, was deeply disappointing. I sought the landlord’s consent to assign the lease to a new tenant who wished to extend the lease for six years. The landlord, who was professional and cooperative, agreed. As the ex-tenant, I had always paid rent on time, maintained the property in pristine condition, and had no outstanding debts or issues. Hayden was tasked with drafting a new lease agreement between the landlord and the new tenant, as well as preparing a deed of surrender for me. I promptly signed the deed of surrender, expecting my obligations to be concluded once the document was finalized. Unfortunately, Hayden’s handling of the process was marred by a lack of competence and poor communication. He failed to properly confirm the monthly rent with the landlord, mistakenly agreeing to a lower rent rate with the new tenant than what the landlord expected. This error led to a conflict after the new lease was signed, as the new tenant anticipated the lower rate while the landlord expected the standard rate. Instead of taking responsibility, Hayden withheld the hard copies of the lease and deed of surrender, pressuring me to persuade the new tenant to accept the landlord’s terms. He even threatened that I, as the ex-tenant, would remain liable for rent payments despite the landlord and new tenant being willing to resolve the issue amicably. Hayden’s actions not only caused unnecessary delays for all parties but also felt unethical. He wrongly blamed me for the miscommunication and attempted to shift the burden of his mistake onto me. This distressing experience forced me to engage a solicitor to protect my rights, adding avoidable stress and expense. Ultimately, the landlord and new tenant reached an agreement, but I declined to act as a guarantor for the new tenant, as I could no longer trust Hair and Son to handle matters professionally. While the landlord was lovely and the new tenant was understanding, Hayden’s lack of diligence and poor customer service turned what should have been a straightforward lease assignment into a frustrating ordeal. My advice to tenants is to always involve a solicitor to safeguard your rights, as I found my interests were not adequately protected. For landlords, I recommend closely monitoring the agency’s work to avoid such conflicts. I had hoped for a professional and seamless process from Hair and Son Southend, but their service fell short of expectations. I hope they address these issues to improve their client experience in the future.

Nhung · 9 May 2025

★★★★★ 5/5

Google

I would like to say a big thanks to Paul Cutmore who kindly gave me a very knowledgeable insight into auctioning a property which I’m currently considering doing. His knowledge is outstanding, but more importantly put it across in such a way that I could understand and appreciate! Should I decide to go down the auction route, I will have no hesitation using Hair and Sons, thanks to Paul. Highly recommended

Gary · 3 February 2025

★★★★★ 1/5

Google

John Allison hasn’t refunded my deposit or even contacted me despite multiple emails and tenancy on my garage ending over 1 month ago. Update: instead of an apology or helpfulness, Hayden Harle has responded to tell me how damaging my review can be to the business. Plenty of useless excuses as to why I haven’t yet been refunded my deposit (simply blaming an anonymous accounts team member). Shame that I had to resort to a 1* review to get a response. Shame on H&S for not even apologising for how long it’s taking to simply refund a deposit. 5 weeks later and ‘the deposit is being processed’ is the only update I receive.

Jack · 22 May 2026

★★★★★ 1/5

Google

From the very beginning it was very stange feelings that nobody even was interested in my existence. When I already gave up of waiting that somebody will reply about a property, I received viewing appoitment for it, even when agent said he not going to be there, I went to see it I wasted 30 min waiting and knocking a door for nobody.... Higly not reccomending...

HeopuH · 22 June 2026

★★★★★ 1/5

Google

Have been trying to contact Hair and Son property management since september 2025 regarding repairs needed to the building. Every time I call I'm told that somebody will call me back, but that never happens. I've emailed them several times on their website contact form and on multiple email addresses found on their website and I am yet to receive a single reply. I am pulling my hair out as the damage to my property is getting worse as time goes on. Truly awful/non existent customer service

Ryan · 20 February 2026

★★★★★ 1/5

Google

As a long-standing leaseholder, I have had repeated and deeply concerning experiences with Hair & Son over the years. My primary issues stem from their lack of transparency, dismissive responses to valid concerns, and an apparent disregard for leaseholders’ legal rights under the Landlord and Tenant Act 1985. Transparency Issues: Despite multiple formal requests, Hair & Son have failed to provide itemised invoices and detailed breakdowns for significant expenditures, including major works like the caretaker’s flat refurbishment. Their refusal to share this information suggests a lack of accountability for how leaseholders' money is being spent. Dismissive and Uncooperative: Requests for committee meeting minutes, which should reflect decisions about leaseholder funds, are denied on the grounds of "sensitive matters." However, as a former committee member, I can attest that 95% of discussions are about leaseholder-related matters, not sensitive issues. This secrecy undermines trust. Unfair Charges: They have demanded additional fees (e.g., £18 for archived receipts) for providing documents that should be readily available as part of their statutory obligations. Meanwhile, leaseholders already pay substantial management fees (£17,800 annually for our property alone). Legal Concerns: Their reliance on thresholds (e.g., Section 20 consultation) appears to be exploited to bypass meaningful consultation with leaseholders on costly projects. It feels like decisions are made for the benefit of the management company rather than the leaseholders they are meant to represent. These practices have left me and other leaseholders feeling powerless, dismissed, and financially exploited. If you are considering Hair & Son as your managing agent, be aware of these serious issues. Leaseholders deserve fair treatment, transparency, and accountability, not evasive responses and unmanageable service charges. I would not recommend Hair & Son to anyone seeking ethical, responsible, and cooperative property management. My experience reflects a consistent pattern of dismissiveness and resistance to engaging with leaseholders’ legitimate concerns.

John · 3 February 2025

★★★★★ 1/5

Google

I experienced horrible customer service with this company as a paying and polite tenant. They were rude and unhelpful when the landlord stopped communicating with me. I finally had to leave and even when I urgently needed a reference to get a new flat, they flatly repeated that it takes a week to process over and over again. EDIT: Paddy Holiday is a pseudonym, I hope you eventually take these terrible review scores seriously for the sake of your customers.

Paddy · 20 October 2020

★★★★★ 5/5

Google

My daughter and I viewed a property to rent in Southend and were met by Ben Zammit, an estate agent for Hair and Son, who showed us around the property. He was totally professional, polite, patient and his outstanding customer service skills were impressive. We had a bad experience with another estate agents so were not only happy with his service but on visiting the estate agent on the London Road, in Southend, we were made to feel very welcome and comfortable by the whole teams approachable, friendly high level of customer service. I would highly recommend going through Hair and Son to rent or purchase a property. Thank you Ben for making the whole process a relaxed, reliable and efficient experience. 5 stars from us ⭐⭐⭐⭐⭐

Janice · 25 May 2020

★★★★★ 5/5

Google

I was deal with Hair & Son on the beginning of this year on February when I was looking to buy my own property for the first time. I made an appointment over the phone with Lorraine and come in Shoeburyness to see the property. The property was in a very good conditions ( Well done to the previous owner) to be honest, before seeing this property I was see at least 20 property in Essex area specialy when you are a first time seller. As soon as the property was presented to us we love it straight away. Lorraine was negotiated the price in between me the buyer and the seller. And I was more then please with the results. Lorraine was in touch with me throughout all the process and was never mind to go an extra mile if needed. Even when Lorraine was off or out of the office someone was always there for us and help us with the enquiries we was have. When they was found out I was under the pressure to move from my previous address as the renting contract was came to an end and my previous landlord was already found new tenants to move straight in as soon as I was out . Hair & Son was manage to change the exchange date to give me enough time to move without any stress as was couple of days before my tenancy agreement was came to an end and trust me that was a big relief. I want to thank you all team for Hair & Son for all your support. Special thanks to Lorraine as she was dealing with us start to finish. We want to let you know we enjoy every single bit of our new home.

Alexandru · 31 July 2019

★★★★★ 5/5

Google

I would like to thank the staff at Hair and Son for all their help and support as a landlord; but most of all a huge thank you to Rob Lintern for his patient and friendly approach. Rob made my life a lot easier and was always keen to help and go that extra mile. He has a wealth of knowledge and made very intelligent suggestions on issues. His professionalism made my life a lot easier!

Bruce · 24 February 2020

★★★★★ 5/5

Google

Just like to say a huge thank you to Clare Harris at Hair and Son for helping us to find our new home. Such a professional service with a personable approach. Clare made everything easy and helped to convince us that we were “grown up enough” to make our offer. We can’t wait to complete on the sale and would recommend Clare to anyone searching for their perfect home. Kellie & Steve

Kellie · 30 July 2020

★★★★★ 5/5

Facebook

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Francisco · 28 April 2023

★★★★★ 1/5

Google

How can you have a management agency with 2 directors on Chalkwell Lodge Society board @HairAndSonLLP just don't get it 🤣you can't serve the interest of it members and maximise profits for HairAndSonLLP ⚖️😱 #Southend #Rayleigh #StrictlyComeDancing

William · 20 October 2025

★★★★★ 5/5

Google

Amazing experience, thank you Paul .

Abraham · 20 February 2026

★★★★★ 5/5

Facebook

AN UNFORGETTABLE TRADING EXPERIENCEI have seen, tested and tried different strategies, procedures methods even lost a lot of funds while trying. Until I was introduce to this new strategy that got me back on track and I have been able to regain all my lost money and still making consistent growth on all of my trade, Mr Ethan Payne is indeed an astonishing trader. He steadily lifted me out of my financial penury to becoming financially stable. If you are interested and tired of losing your money You can reach him on:Email: ethanpayne700@gmail.comWhatsApp:+44 7862 075181

Sæînt · 21 September 2022

★★★★★ 5/5

Facebook

We have just purchased our first freehold property. After having some trouble with the length of time on our sale we found our property for sale with Hair and Son. We dealt with Emily, Claire and Carl. Could not fault the service or communications. Turned the sale round very quickly. Would highly recommend as an Estate Agent. Well done!

Chris · 5 September 2020

★★★★★ 5/5

Google

I recently engaged Hair & Son to carry out a commercial property valuation and had the pleasure of dealing with David Brandajs. From the initial enquiry right the way through to receiving the final report, I was impressed with David’s efficiency, professionalism and responsiveness. I would highly recommend.

Sam · 6 March 2026

★★★★★ 1/5

Google

Stay away if you can! I purchased a flat which hair and son are in charge of the block. In completion day I was given an unexpected bill one of these was for building insurance at over £700. A couple months later I can another invoice …

Dillon · 22 April 2025

★★★★★ 5/5

Facebook

Having just completed contracts on a new office lease in Chelmsford, I would like to say thankyou to the Hair and Co team for their assistance during the process. A particular thank you to Diane and Laurence who provided a professional, friendly and efficient service from start to finish.

Debbie · 5 January 2022

★★★★★ 5/5

Facebook

Claire Wheeler and Emily Read were extremely helpful and supportive all the way through, and kept things moving along. The collapse of a previous purchase had left me disillusioned with the whole process, but unlike other agents who are all talk and no action, Emily and Claire were very proactive in helping us. Highly recommended.

Anand · 23 October 2020

★★★★★ 5/5

Google

Claire wheeler Has been an absolute godsend. Very responsive dedicated and polite . Also very calming in a moment of stress and reassuring. Knowledgeable and very Professional.A pleasure to deal with and a credit to her employer and progression .Thank you Claire Mr Mrs KnowlesPositiveResponsiveness, Quality, Professionalism, Value

Doug · 22 June 2021

★★★★★ 5/5

Google

Ben Zammit and Olivia Dedman were so incredibly helpful! Both very responsive and happy to answer any and all questions I had. The whole process of moving in was easy and they kept me updated the entire time. It was also superb that upon moving in, there was something that needed to be done and they quickly sorted that for me too! I had a call the next day and someone was round to fix it. Both really lovely people and it is one of the best moving in experiences I have had. Thank you so much both and I would really recommend anyone using them. As it is just me, it was reassuring to have so much support.PositiveResponsiveness, Professionalism

Tess · 22 June 2021

★★★★★ 5/5

Google

I have rented a flat for the past 10yrs and I have to say that I have always found Hairs to be efficient, helpful and the staff friendly with whatever I have ever had to be in touch with them for. Repairs are dealt with quickly and resolved in the shortest time possible. Mr Robin Lintern, the Residential Property Manager who visits twice yearly is very helpful in all matters and if it is in his power always strives to sort the problem etc., out. He and the other staff in my opinion deserve thanks in all they do. I certainly recommend Hairs and I personally would not hesitate in letting anyone interested in wanting the services of an estate agent etc, to visit Hairs. I don't think you will be disappointed in their services. >

Richard · 30 July 2020

★★★★★ 1/5

Facebook

Simon Smith Account Manager is probably the most rudest man I have ever spoken to ... when I asked him to explain service charges on our account and statement, he refused to, when I asked to have a meeting with him he refused to. Will only communicate via email, he has no interest in his clients or any customer service skills, just wants your money with no explanation . Have never been spoken to in such an awful manner, no business ethics or etiquette. Shameful and disgraceful.

Jo · 27 May 2020