Trusted Agent profile
★★★★★
168 reviews across 2 platforms
54 Broadway, Leigh On Sea SS9 1AG
Part of Hair and Son, see every office.
Hair and Son's Leigh On Sea office at 54 Broadway is rated 3.5 out of 5 across 168 reviews on two platforms, including 122 Google reviews rated 3.5. The 46 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Leigh On Sea office, from every platform, shown as written. First names only.
5/5
FacebookSold my previous house and purchase our new home with Hair and Son between April and September. Smooth transition, kept up to date with all arrangements and all calls returned...even at 7am on a Sunday Monday much to our delight. Richard and Maya were exceptional throughout. Would recommend highly. Thanks guys!!!
5/5
FacebookHair and Sons at Thorpe Bay - what a fantastic service they have provided. We recently moved into our new home and found Richard, Sam and team extremely helpful and accommodating. They gave excellent advice when required and their service was prompt, reliable and polite at all times. Thanks again.
5/5
FacebookGood work deserves a good recommendation I saw testimonies from several people on other pages talking about Mrs. EVELYN JOSHUA on how she helped them out of financial struggle through Forex/Bitcoin Trading so I also decided to give it a try if I would share mine also. I made an investment of $500 with her company and got $6300 payouts without stress with the help of her managing my Trading account. Thanks, a lot Ma, you are heaven sent I highly recommend her to you all and you will be glad you did.WhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleExcellent Estate Agent. Top class service from start to finish. Allison was always going the extra mile to make sure we were kept in the loop throughout our move. Highly recommend using Hair and Son if you're looking for a professional service. Thank you guys! Adam and Beth.
4/5
GoogleWent over to ask for a property.Was give advice immediately and was nice.
Hi Felistas, thank you for your kind words! We hope to help you again in the future and hit 5*!
4/5
GoogleWent over to ask for a property.Was give advice immediately and was nice.
Hi Felistas, thank you for your kind words! We hope to help you again in the future and hit 5*!
1/5
FacebookI live next door to a property managed or owned by Hair. The house has been empty and abandoned for over 6 months. Some weeks ago during stormy weather the down pipe from the roof came down meaning that rainfall floods outside my kitchen door.. I have rung Hair to report this. Their responses have been, staff absences due to COVID, waiting for estimates, with our maintenance team. My email is ignored. With such appalling customer service I would never trust them in Sales or Letting.
2/5
GoogleUnfortunately the people that work within the office are extremely confrontational, having dealt with them for the last 3 years I wouldn't recommend them. The people you interact with outside of the office are very nice though. It's just a shame they promote an aggressive work environment for the public to deal with.NegativeProfessionalism
Thank you for your comments Jordan. We manage in excess of 800 properties, when keys are returned through the letterbox of our office without any relevant paperwork, it is necessary for our staff to ask you to identify yourself and to know which property the keys belong to, which is what happened on this occasion. It is also important for us to have the key receipt form in order to process the return of a deposit and take a forwarding address to enable us to forward any post on to you, with the office doors being locked, it was imperative that we caught up with you before you walked away completely and we were unable to identify you or the property. This was rushed and therefore may have appeared confrontational however this would not have been intentional.
5/5
GoogleI used Hair & Son as a purchaser, I was extremely happy with the service provided by all the staff I dealt with, and in particular Emily was very professional and helpful in ironing out any hiccups I encountered along the way A++
5/5
FacebookRichard, Maya and Samantha were so helpful when we purchased our first house. Always friendly and professional! The team answered all our queries and questions promptly. We found them very easy to work with and they made a potentially stressful time very relaxing.
5/5
GoogleProfessional team who are experts in their area. They sold my house smoothly and also managed to find my next property before it went on the general market. Dealt with Paul Dobbs who is polite, patient and always happy to help.
1/5
FacebookSort issues out. My brother has ongoing issues and nothing is being done to resolve them, My brother sent e mails make telephone calls and even sent a letter of complaint. After over a year this matter should have been sorted. THIS COMPANY IS USELESS AND HAVE NO INTEREST IN RESOLVING PROBLEMS JUST MAKING MONEY
Hello Pam, in order for us to address the issues you refer to it would be helpful to know which department your brother is dealing with. Could you possibly message us with your brother's name and a brief outline of the problem he has encountered so that I am able to ask the relevant head of department to make contact please?
1/5
GoogleTerrible service I tried so many times by phone and email and was never replied to Waste of time looking at a unit and never had no help from the team Real bad service
5/5
GoogleHair and Son lettings agreed a letting of my house within 5 days of it going on the market and the new tenant is due to move in shortly. Olivia was attentive and professional throughout, Excellent service
5/5
FacebookThanks for helping us sell our parents home. It took a while, but you kept us informed all the way and we were right to listen to your advice. Great service from Richard and the team.
1/5
GoogleI am not a competitor. I expect I will get rundown by an employee. That's fine If that happens I will …
1/5
GoogleNever Have I encountered a more inept company, with No morals or Ethics, My 85yr old Mother lives in their Highlands Crt Development, is now in isolation, Has had 10 visits in the last 2 months, because of having no Heating or Hot water, a boiler fault, again the boiler has gone wrong, it's a Saturday and they have no out of hours phone line, this company is a joke and about 30 years behind everyone else, PLEASE never rent or buy from them, YOU HAVE BEEN WARNED!!
1/5
FacebookCame in to see when my roof would be fixed after all winter dealing with increased fuel bills only to find out no report had been made despite two phone calls off us,To then be told how that we should of complained more, is this really how you do business
We are sorry to hear that our advice to you, whilst you were in our office earlier renewing your tenancy agreement, doesn't meet your expectations. As discussed, we have spoken to the staff member who manages your block and who is currently looking into the situation. She will be in touch with you with an update as soon as she is able to, however in the meantime should you wish to discuss the matter further please do not hesitate to call the maintenance department directly on 01702 394959.
5/5
GoogleHair and Son, London Road, Southend, have just sold my property and I am extremely glad that I chose them to do so. Carl and Shelley took the stress out of the whole process of selling a property, whilst not living in the area myself. Shelley has glided me through the whole process, patiently answering all my questions, and putting my mind at rest. I have experienced a friendly, helpful and effective service, and I would not hesitate to use Hair and Son again. Thankyou.
1/5
GoogleThe most awful agency I have ever dealt with. Very arrogant, almost agressive behavior from Sean especially who basically kicked my partner out from their agency when he realised he wasnt honest with us. Booked the second viewing for 3 properties with them and came all the way down just to be lied that 3 properties all gone suddenly. Some unexplained personal reasons from their side -a total mystery, unless they were lazy to go to do the viewing again or didn't like us from previous time. Was told no viewings as all properties off the market, but actually offered a viewing to new clients when called up. Extremely unprofessional and very unpleasant experience in a whole. Only valuable member of the team is Luke.
5/5
GoogleI work with Hair and Son on a regular basis and always receive fantastic and faultless service from all of the team. Carl, Shelley and Jonathan in particular are always professional, polite and always go the extra mile in order to assist in any way that they can. Nothing is too much trouble and I am always confident that any transaction will be dealt with swiftly thanks to their efforts. I would not hesitate in recommending Hair and Son.
1/5
FacebookOur daughter rented a studio flat on the fifth floor of a building for her and our granddaughter (one room + bathroom) which was not only a health risk but they almost doubled the rent within the first twelve months because it was being paid by housing benefit. Happy to post images and video of the damp conditions that Hair and Sons expected them to live in, but just as importantly there was a loose window that was extremely dangerous and if any pressure was applied against the window it would have fallen 5 floors to the ground killing anybody in the way. God only knows what would have happened to our 2 yr old granddaughter had she been able to climb up on the windowsill and lean against the window. Even after contacting Southend Council it took months to get our daughter moved and all of that time Hair and Sons did nothing to fix or improve the property. Hair and Sons might be an established agent, but they have no business ethics and consider its moral duties to its customers less important than monetary gain. Our daughter is now fighting to get her deposit back and they refuse to speak with her and ignore all email communication. Unfortunately for them I will pursue them until it has been resolved. Find a different agent, you have been warned.
1/5
GoogleVery amateurish run agency not to be trusted.
Hi Paul, Thank you for taking the time to share your feedback with us. We apologise that … More
5/5
GoogleEasily my best experience with an estate agent! Olivia and her team were fantastic - professional, efficient, helpful and friendly throughout the whole process. I would definitely recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hair and Son's Leigh On Sea office has 168 reviews across two platforms: 122 on Google, 46 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hair and Son is rated 3.5 out of 5 across all 168 reviews, and 3.5 out of 5 on Google from 122 reviews, checked 9 October 2026.
Hair and Son, 54 Broadway, Leigh On Sea SS9 1AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.