Every review we hold for the Leigh On Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy daughter and I viewed a property to rent in Southend and were met by Ben Zammit, an estate agent for Hair and Son, who showed us around the property. He was totally professional, polite, patient and his outstanding customer service skills were impressive.
We had a bad experience with another estate agents so were not only happy with his service but on visiting the estate agent on the London Road, in Southend, we were made to feel very welcome and comfortable by the whole teams approachable, friendly high level of customer service.
I would highly recommend going through Hair and Son to rent or purchase a property. Thank you Ben for making the whole process a relaxed, reliable and efficient experience. 5 stars from us ?????
Janice · 25 March 2020
★★★★★ 1/5
FacebookVery poor service! The hair and son manage the property We live in , all issues never have been properly resolved ! Noone is bothered to reply on the emails from the property owners ! Their fees are not small ! What the owners have to pay for ??!!!
Magdalena · 31 October 2017
Agent replied
Dear Magdalena. I'm very sorry to receive your comments and equally sorry you are having problems. I personally deal with all complaints. We manage several thousand properties on behalf of clients so really need more details of your name and address to…See more
★★★★★ 1/5
GoogleRude - Replied to my email with no curtesy or respect. Just sent the information they thought I was asking for without any message. When I replied explaining the information I actually was requesting they haven’t bothered to reply.
Catherine · 20 January 2026
★★★★★ 5/5
GoogleI just want to say a massive thank you to Jamie Lawrence from the Hair and Son, Southend for being so helpful and professional during my dealings with the Hair and Son. Jamie was very proactive and did his best to make our deal smooth and hassle free. Jamie your are a wonderful person with excellent communication skills and extremely helpful attitude. I would highly recommend them to anyone looking to buy or to sell their property.
Shahzad · 29 October 2019
★★★★★ 5/5
GoogleHair & Son, and especially Emily were fantastic during our home buying process.
They were very responsive and worked very hard to ensure we completed in just over 2 months!
Would happily work with them again.PositiveResponsiveness, Quality, Professionalism
Joe · 22 June 2021
Agent replied · 21 June 2024
Thank you for leaving a five star review. We always strive to provide a great service and it is great to hear our customers experiencing and sharing just that. We wish you all the best in your new home and hope to deal with you again some time in the future. Kind regards from the Hair & Son Residential Sales Team.
★★★★★ 1/5
GoogleI have been a customer of hair and son for a year now. Anytime I have had to call them to deal with them I have been met with hostility and rudeness as well as an unwillingness to help in any way shape or form. The staff are incompetent rude and unhelpful. Today was the final straw. When I called with a query about a discrepancy I was told "if you don't like it go elsewhere"
Gilly · 29 July 2019
★★★★★ 5/5
GoogleGreat service from initial valuation to seeing sale through to exchange. Excellent service, a special thanks to Lorraine and Adrian. Would highly recommend and would have no hesitations in using Hair & Son again.PositiveResponsiveness, Quality, Professionalism, Value
Martin · 22 June 2021
Agent replied · 21 June 2024
Thank you for your five star review. We appreciate your valued custom and we wish you all the best in your new home. Kind regards from the Hair & Son Residential Sales Team.
★★★★★ 5/5
GoogleJust like to say a huge thank you to Ben Zammit at Hair and Son for helping us to get the home for renting.
Such a professional service .PositiveResponsiveness, Quality, Professionalism, Value
Mashuil · 25 August 2021
Agent replied
Thank you for your comments Mashiul, we'll be sure to pass them on to Ben!
★★★★★ 1/5
GoogleIMPERIAL AVENUE 45B ....I applied for a property and provided details as requested which included the fact that I am medically retired due to injuries from work and am on disability benefits, I have a home owner guarantor earning 49k a year. I was told the flat was let. A friend rang up and booked a viewing a few days after for this same property and took me along. The man showing the property was Ben who was the person who sent me the email saying it was let. He looked quite agitated when he saw me and avoided talking and looking towards me and to me. I was given a guarantors form to fill out and send bk. Once this was done I was called within 3 hours to say the landlord had DECLINED my application. Again another friend has called the following day only to be given an appointment to view the property that is supposed to have been let. Not only have they discriminated against my disabilities but also the colour of my skin. I am disgusted how I have been treated and will be speaking to Citizens advice bureau regarding a formal complaint against hair and son for discrimination!!!NegativeProfessionalism
Shuhayed · 22 June 2021
Agent replied · 21 June 2024
Thank you for your review. The property in question was initially let agreed a couple of weeks ago which is why at the time of first enquiry you were told the flat was unavailable. This application then fell through, the property was remarketed and a viewing was booked. We received a number of applications for the property that were sent to the landlord for consideration and unfortunately they decided to go ahead with another applicant, we act on our landlords instructions. The day after the flat was let agreed we marketed another flat in the same block on a different floor, your friend would have booked a viewing for this property. We have explained the above to both yourself and your friend whom was acting on your behalf. At all times we, as an agent, comply with the Disability and Equality Act 2010 and can only apologise again that the landlord decided to proceed with another application.
★★★★★ 5/5
GoogleI just whanted too say a massive thank you to Peter,he help us to find our new house in the easy way for us,i really apreciate this,thank you Peter,thank you hair&son for your great people!
Puscasu · 30 July 2020
Agent replied
Thank you for your review, it is gratefully received & we will ensure Peter sees your comments!
★★★★★ 5/5
FacebookWe bought our new property on the 2nd November via Hair & Son auction & dealt with Rob who was extremely helpful & we would have no hesitation in recommending family & friends to use Hair & Son/Rona as the service has been 10/10.
I recently sold via Rona Rayleigh part of the Hair team & they have gone above & beyond the service I would expect, very helpful, friendly & professional
Kerry · 15 December 2017
★★★★★ 5/5
GoogleFantastic professional service from Hair and Son. Really appreciated the honest and personable staff that helped to sell my house in Leigh on sea. Paul Dobbs, Emily Read, Hayley Coombes, Clare Harris and Daryl Garner were exceptional, would use again and recommend. Their advice was invaluable yet not over whelming, felt they really knew the current market and knew how to proceed best. Thank you all.
Jessica · 25 March 2020
★★★★★ 5/5
GoogleJust rented a flat through Hair and son. Worked with Ben, great experience from start to finish, professional, friendly and all dealings were immediately dealt with, no waiting for a call for days etc.
Mark · 13 January 2020
Agent replied
Thank you Mark, we will ensure that Ben receives your feedback and wish you well in your new home!
★★★★★ 5/5
FacebookJust rented my first one bedroom flat, and this company provided me with one that i like. Ben Zammit is professional, helpful, and friendly. Happy Client :)
Mondi · 17 May 2021
Agent replied · 30 September 2023
Thank you for your comments Mondi, they have been passed on to Ben!
★★★★★ 1/5
GoogleHair and son are the prime example of today's estate agents.
They lied about the mold being removed and the flat having central heating.
The flat I moved into had storage heaters.
After 2 months of living there mold started appear despite being told it had been delt with, I later discovered this was just a coat of paint.
I asked for a dehumidifier to help with the mold and was told no and to keep my windows open 24/7 through winter to deal with it.
During this time I had a leak that flooded my lounge and kitchen. It took them 3 days to send out an plumber to stop the leak and another 2 days to fix it. In which time I had no water.
When it came time to renew the insisted on making me paying fees again and promising me that I would get a dehumidifier. I should have got this in writing as it turns out yet again they lied and they refused to lend me in for the winter.
I would recommend walking away from any flat or house they manage and if your a landlord not touching these people with a 10 foot barge pole.
Jack · 29 July 2019
Agent replied
Dear Jack,
We’re extremely sorry to hear you’ve had this experience. We take any feedback we receive very seriously and we’d like to discuss this with you to see if we’re able to resolve any issues. Please do give us a call in the office on 01702 39 49 59.
Kind regards,
Hair & Son
★★★★★ 5/5
GoogleJust like to say a huge thank you to Ben Zammit at Hair and Son for helping us to get the home for renting.
Such a professional service .
Mashiul · 28 August 2020
Agent replied
Thank you for your comments Mashiul, we'll be sure to pass them on to Ben!
★★★★★ 5/5
GoogleEmily at Hair and Son Southend was a dream to deal with whilst we were purchasing our house. Recommend her very highly.PositiveResponsiveness, Professionalism
C · 22 June 2021
Agent replied · 21 June 2024
Thank you for your comments, we'll be sure to pass them on to Emily!
★★★★★ 1/5
GoogleTerrible business and regularly threatens clients. Olivia Dedman is the most unprofessional person I have ever come across. Serious attitude and extremely aggressive and condescending.
Pamela · 26 December 2020
Agent replied
After checking all of our records we have no knowledge of who you are or the circumstances surrounding this review. Be aware- we consider this to be a fake review!
★★★★★ 5/5
GoogleGreat people and good service
Imran · 22 May 2026
★★★★★ 1/5
GoogleThey'll play ball until they get whatever they want from you, and then they'll start threatening you to get their way. My experience with Olivia is awful and it looks like I'm not the only one from the reviews. Organised mob - you would do yourself a huge disservice doing any sort of business with them.
James · 16 October 2020
★★★★★ 4/5
GoogleWent over to ask for a property.Was give advice immediately and was nice.
Felistas · 22 April 2025
Agent replied · 22 April 2026
Hi Felistas, thank you for your kind words! We hope to help you again in the future and hit 5*!
★★★★★ 1/5
FacebookTotally useless, do not instruct them to manage your property. They will ignore emails, not return phone calls and most of the staff are constantly off sick or on annual leave. Over a year I have been waiting for them to resolve an issue and they are now ignoring me so I now have to waste my time take legal action against them. Chris Coombes and staff are completely useless.
Victoria · 6 November 2019
Agent replied
We are sorry to hear you are not satisfied with the service received from us Victoria. Could I please ask you to contact us directly by email to management@hairandson.co.uk and we will look to try and resolve any outstanding problems you have.
★★★★★ 1/5
GoogleHair & Son Property Management signed a contract with a private car parking management company without consent of ALL landowners. They claim they are allowed to do this as they act on behalf of the Directors of the Association. I have …
Victoria · 22 April 2025
★★★★★ 5/5
GoogleI have personally had a great experience. In particular Luke has gone over and above and is a top agent.
Max · 29 July 2019
Agent replied
Hi Max,
Thank you for the great review. We hope you are well settled in your new home!
Gratefully
Hair & Son
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