Trusted Agent profile · Essex
★★★★★
260 reviews across 3 offices and 3 platforms
Hair and Son has three offices, in Leigh On Sea (two offices) and Southend On Sea (Essex). Together they have 260 reviews on three platforms, rated 3.7 out of 5 overall.
202
Reviews on Google
All 3 offices
56
Reviews on Facebook
Business-wide
2
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Hair and Son's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
FacebookJust terrible customer service don't reply to emails. Would never use again, so disappointed I thought you would be better, but you just weren't and you aren't interested in customers.
I'm sorry Nicky but I cannot trace you anywhere in our system. It would be very helpful if you could please contact Richard Hair on 01702 582255 to let me have details of your complaints. Thank you
1/5
FacebookVery poor service! The hair and son manage the property We live in , all issues never have been properly resolved ! Noone is bothered to reply on the emails from the property owners ! Their fees are not small ! What the owners have to pay for ??!!!
Dear Magdalena. I'm very sorry to receive your comments and equally sorry you are having problems. I personally deal with all complaints. We manage several thousand properties on behalf of clients so really need more details of your name and address to…See more
1/5
FacebookVery poor service! The hair and son manage the property We live in , all issues never have been properly resolved ! Noone is bothered to reply on the emails from the property owners ! Their fees are not small ! What the owners have to pay for ??!!!
Dear Magdalena. I'm very sorry to receive your comments and equally sorry you are having problems. I personally deal with all complaints. We manage several thousand properties on behalf of clients so really need more details of your name and address to…See more
1/5
FacebookNumerous phones calls , not one phone call back regarding an issue that has being going on for 4 weeks!!!! Disgusting...
1/5
FacebookNumerous phones calls , not one phone call back regarding an issue that has being going on for 4 weeks!!!! Disgusting...
1/5
FacebookOur daughter rented a studio flat on the fifth floor of a building for her and our granddaughter (one room + bathroom) which was not only a health risk but they almost doubled the rent within the first twelve months because it was being paid by housing benefit. Happy to post images and video of the damp conditions that Hair and Sons expected them to live in, but just as importantly there was a loose window that was extremely dangerous and if any pressure was applied against the window it would have fallen 5 floors to the ground killing anybody in the way. God only knows what would have happened to our 2 yr old granddaughter had she been able to climb up on the windowsill and lean against the window. Even after contacting Southend Council it took months to get our daughter moved and all of that time Hair and Sons did nothing to fix or improve the property. Hair and Sons might be an established agent, but they have no business ethics and consider its moral duties to its customers less important than monetary gain. Our daughter is now fighting to get her deposit back and they refuse to speak with her and ignore all email communication. Unfortunately for them I will pursue them until it has been resolved. Find a different agent, you have been warned.
Hi Karl, we are very sorry to hear that your daughter may have had this experience with our service. We try to ensure a professional and thorough service is offered for every one of our clients. We would be keen to discuss this situation further if you’d like to get in touch directly. Please call the office on 01702 470066. Kind Regards, Hair and Son.
5/5
GoogleWe sold a house through Hair & Son, Thorpe Bay, in 2015 and the service we received from Richard Hair was excellent. His valuation was also the most realistic out of all the numerous TB agents. Thoroughly recommended.
1/5
GoogleIts such a shame that it only takes one person in a company to spoil a good relationship. I have used hair and son for a number of years and always held them with high regard unfortunatley today there was a conversation with a Charlie Boxall who we found to be rude, unhelpfull and very unprofessional to say the least.
1/5
Facebook1 star
1/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
Thank you, Nelia!
5/5
FacebookExcellent service from everyone at hair and sons! Helped so much with mine and my partners move. Always available to help with anything. 5 star service!
5/5
FacebookExcellent service from everyone at hair and sons! Helped so much with mine and my partners move. Always available to help with anything. 5 star service!
Thank you for your kind words, Adam. It was a pleasure assisting with your move!
5/5
FacebookRating only, no written review.
5/5
View AgentsRented a garage.
Couldnt have been better, They didn't try renting me something I wouldn't be happy with. Ask for Jane in Commercial, she knows her stuff.
5/5
FacebookAs you will see, not everyone loves us!. Please do let us have your reviews, good or not.
5/5
FacebookAs you will see, not everyone loves us!. Please do let us have your reviews, good or not.
1/5
FacebookSo my comments get deleted and become non existent much like the maintenance on my block although that never seems to happen. I have been totally let down by this company over many years. AVOID AVOID AVOID
5/5
FacebookRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hair and Son has 260 reviews across its three offices, rated 3.7 out of 5 overall: 202 on Google, 56 on Facebook, 2 on View Agents. Company-wide Facebook reviews for Hair and Son are counted once, not once per office.
Leigh On Sea (54 Broadway) has the most, with 168 reviews rated 3.5 out of 5, followed by Southend On Sea with 101.
The three Hair and Son offices, by town:
