Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GooglePaul and Maria couldn’t have been more helpful when we sold our house through George Edward’s. Paul’s expertise and knowledge of the market meant we sold our house within weeks and actually received more than we expected in what was a very turbulent time in the market. We will be recommending them to everyone we know and will be definitely using them for any future moves!
Jack · 27 May 2024 · Hackney & Leigh Grange Over Sands
Agent replied · 27 May 2026
Thank you so much. We really appreciate your review and look forward to working with you over the years ahead (Not for a long time as I know you will be very happy in your new home)
★★★★★ 2/5
GoogleRating only, no written review.
Simon · 27 May 2024 · Hackney & Leigh Grange Over Sands
Agent replied · 27 May 2026
HI Simon,
I'm really sorry you've felt the need to leave a two star review. As one of our tenants we have tried tirelessly to deal with all the issues you have raised, and continue to try and find solutions for you. We inspect the communal space on a weekly basis and haven't been able to have confirmation from any of the other tenants to the issues you are currently facing. We are aware of needing a one way valve on an extractor to reduce kitchen smells when others are cooking, as this became apparent to us just before Christmas and isn't classed as an emergency, the contractor hasn't yet been able to go out.
We have also offered to allow you to break the tenancy early at no cost to yourself, an offer which still stands should you feel you would be better suited elsewhere.
Again sorry you are unhappy with the situation but do not feel the rating is fair reflection of how we have dealt with the situation
Your Sincerely,
Paul
★★★★★ 5/5
GoogleRating only, no written review.
William · 27 May 2024 · Hackney & Leigh Grange Over Sands
Agent replied · 27 May 2026
Our pleasure
★★★★★ 5/5
GoogleI had problems with selling my home with a different agency, Paul and his team went above and beyond to help me purchase my next one through his agency by helping me with my agency too. Didnt know they would do that, wish he had been my agent for the sale! If i move again he will be my absolutely be my agent! They were also incredibly helpful with the purchase of my new home, vendor paperwork was missing and they had helpful and timely suggestions and phone numbers to put things right. Their team is both knowledgeable and helpful. I will come back to them if i move again.
Joanne · 27 May 2024 · Hackney & Leigh Grange Over Sands
Agent replied · 27 May 2026
Joanne, it was our pleasure and I'm glad we got everything sorted in the end. We are always here to help
★★★★★ 5/5
GoogleFirst time purchase , All the staff were super friendly and very professional. The lady which showed us round was lovely and very patient, Helen saw the sale through and was very efficient always getting back to you with an answer . Thank you 🙏 …
Rachael · 19 May 2024 · Hackney & Leigh Kendal
Agent replied · 27 August 2024
Thank you for your review, Rachael!
★★★★★ 5/5
GoogleGreat experience from the start even though house sale fell through. Great to meet Ian and Adam at the start to discuss money and all processes then for Adam to do a great job with the pictures. Once house sale going through we were then dealing with a lovely lady called Charlotte. I must say what a pleasure she is to deal with and a big asset to the company. Nothing was ever too much trouble for her always willing to help and very friendly polite and courteous. Have recommended Ferndown to several people and would recommend again in future. Great job even over nearly 12 months we were dealing with them.
Carl · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleExcellent service
Amanda · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 3/5
GoogleRating only, no written review.
David · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleGreat experience. Can’t fault them in any way.
My · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleIf we had any problems we went into the office and Adam would sort out anything for us.
Hazel · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GooglePurchasing a property through Ferndown was an absolute pleasure. It was a very stress free, speedy process. I was regularly kept in the loop every step of the way by Charlotte.
I dealt with both Charlotte and Adam through my purchase who are both absolutely fantastic at what they do.
Thank you both once again. I am very happy in my new home 😊
Hayley · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleNot the first time I have used Ferndowns to sell a property
There service in my opinion is fantastic, they really could not have done enough for us.
Costs all clearly explained and communication was fantastic all the way through
I really can’t speak any highly of the team they were wonderful. I wouldn’t hesitate to use them again or recommend them
Thank you guys I appreciate all your hard work that each of you put in.
Lisa · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleFrom the initial phone call to the dropping off of our keys Ferndown were exceptional. Ian and the team were all always willing to help. They all made what is said to be a stressful time pretty seamless. Having not moved in 23 years it was an overwhelming task made super easy by an amazing and experienced team! Would 100% use them to sell our property should we ever decide to move again!
Cathy · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleI have dealt with many Estate Agents over the last twenty years. Ferndown are leaps ahead of any other agent I have dealt with, in their professionalism, attention to detail and their caring attitude. They are a very rare organisation in these days. The customer comes first and they mean it.
What I was most impressed that as my sale moved through the process, each member of the team knew where my sale was and who I was. Their back office CRM system is very impressive. Particular shout out to Charlotte. Her professionalism and caring attitude were exemplary. Nothing was too much trouble. Highly recommend this organisation
B · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleI highly recommend that estate agent. They're very professional and thorough, communication is excellent. Any issues and queries are processed immediately. I have the feeling that they're in my corner and I can rely on them whenever needed.
Piotr · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleRating only, no written review.
Edward · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleIt was a pleasure coming across the agent. The online presentation was the best I'd seen thus far.
My dealings with the team (Mlak,Adam,Charlotte etc)?, they were thorough, professional, proactive and prompt. Ever ready to assist and were never patronising. Will remember this company whenever their services would be needed in the future...
Ifeoma · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 4/5
GoogleVery high standard set, keep up to date with any changes to tenancy, very informative.
Bobby · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleProfession service and prompt service when letting our property.
Joanne · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleProfessional Agency. At start to the end they are verry helping . Quick and easy at any stage.
Asia · 19 May 2024 · Hackney & Leigh Carnforth
★★★★★ 5/5
GoogleReally happy with the support we received from Simon.
Nikki · 13 May 2024 · Hackney & Leigh Keswick
Agent replied · 24 August 2024
Many thanks for your review Nikki!
★★★★★ 5/5
GoogleBoth Nick and Simon were calm, helpful and knowledgable and turned the very stressful time of buying and selling a house into a positive experience.
Alison · 13 May 2024 · Hackney & Leigh Keswick
Agent replied · 24 August 2024
Many thanks Alison
★★★★★ 5/5
GoogleSimon dealt with the sale of my holiday let in Keswick which became quite stressful, as these things do. He dealt all the issue in very calm and reassuring way, guiding the sale to a successful completion.
Michael · 13 May 2024 · Hackney & Leigh Keswick
Agent replied · 24 August 2024
We're so glad to have been able to help - thank you so much for putting your faith in us, Michael! Good luck for the future!
★★★★★ 5/5
GoogleVery smooth process. Although lots of delay due to probate issues the team were always there to help, and very pro active, getting information in timely fashion whilst being understanding of our frustrations. Many thanks for all your assistance, I would recommend anybody who needed these services to trust in Hackney & Leigh
Mark · 13 May 2024 · Hackney & Leigh Keswick
Agent replied · 2 January 2024
Many thanks Mark
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