Trusted Agent profile

Grantley estate agents in Guildford and Godalming

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

252 reviews across 3 offices and 2 platforms

Grantley has three offices, in Guildford and Godalming (two offices). Together they have 252 reviews on two platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

251

Reviews on Google

All 3 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 3 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Grantley's three offices, most reviewed first. Each has its own page.

Latest reviews from every Grantley office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The best estate agents I have ever used. Jennifer was always available to answer queries, chasing up solicitors when problems occurred. She kept in close touch throughout the proceedings so I always new what was going on. I don't think we would have completed as soon as we did without her input. Thank you Jennifer it was a joy to do business with you and the Grantley team.

Helen Β· 11 October 2023 Β· Grantley Godalming

Agent replied Β· 31 May 2023

Thank you Helen for the kind words! So pleased (but not surprised) that Jennifer pushed the sale through. She is always tenacious and focused on the final objective. Please enjoy your new home!

5/5

Google

We are very happy with Grantley estate agents in Godalming who handled both our purchase and sale. Jennifer and Ed are lovely people to deal with, adeptly guiding us through the whole process. I highly recommend buying and selling your property through Grantley.

Steve Β· 11 October 2023 Β· Grantley Godalming

Agent replied Β· 31 May 2023

Thank you so much for your kind review. We hope that you enjoy your new home and we look forward to bumping into you in Godalming. Ed Brett-Field

5/5

Google

My mother recently purchased a property through Jennifer and I can honestly say I don’t know what we would have done without her. Jennifer acted professionally at all times, constantly chasing Solicitors from both sides to bring the sale to completion. Jennifer always called my mother back and went over and beyond in helping my Mum with everything. Thank you so much Jennifer, excellent service throughout. You are a credit to Grantley Sales.

Emma Β· 11 October 2023 Β· Grantley Godalming

Agent replied Β· 31 May 2023

Thank you so much for your lovely words Emma. We are so happy that your mother was so well looked after. Jennifer certainly is a credit to us. We wish you and your family all the best and of course we are here to help in the future if required. Kind regards, Edward Brett-Field

1/5

Google

Poor experience. Lack of communication.

Laurie Β· 20 July 2023 Β· Grantley Godalming (26 Church Street)

Agent replied Β· 14 June 2024

Hi Laurie, I am sorry to hear that we did not meet your expectations. Would you please email me at Mark.blakeway@grantley.net to discuss further? Kind regards, Mark

1/5

Google

Poor experience. Lack of communication.

Laurie Β· 29 June 2023 Β· Grantley Godalming

Agent replied Β· 6 July 2023

Hi Laurie, I am sorry to hear that we did not meet your expectations. Would you please email me at Mark.blakeway@grantley.net to discuss further? Kind regards, Mark

1/5

Google

A very bad experience.

Kiele Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Dear Kiele I am sorry to see that you have had a bad experience, without any comment it would be really helpful if you could email me at mark.blakeway@grantley.net so that we could discuss? We handle all feedback with high priority so it would be good to understand why you have left this 1 star as we aren’t aware of any context. Perhaps it was left in error. Either way please get in touch and we look forward to hearing from you. Many thanks, Mark

5/5

Google

Great Service, made the whole process much easier for me.

Asafh Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you for the kind words Asafh. We hope you enjoy your new home.

1/5

Google

smart that you make money by taking random deductions from deposit rather than robbing a a bank.

K Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

I am sorry to see that you have had a bad experience. I can't comment on your specific query due to the anonymous nature of your comment. Would love to discuss further if you could email me at mark.blakeway@grantley.net? I can point out that Grantley takes zero funds from a tenant's deposit, the owner of the rented property makes a claim for any dilapidations or outgoings owed under the terms of the tenancy against the security deposit.

5/5

Google

Very professional and efficient service I have happy tenants and we are happy Landlords. John James,Holdhurst Estate.

John Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thanks for the feedback, John. We are obviously very pleased to act for you and even more so that you are happy enough with the service to give it a public endorsement.

5/5

Google

Awesome eastate agents! Truly inspiring and such kind people! I can recommend them enough! The best in the world!!! 🫒 …

Ross Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thanks Ross, glad that Sam and the team are looking after you.

5/5

Google

A very professional company, who ensured that the whole process went as smoothly as possible. You are in safe hands with Grantley - I thoroughly recommend them.

David Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you for your kind words David, I hope you enjoy your new home in a true rural idyll.

5/5

Google

We had a great experience with Charlie Frost at Grantley. Professional, good communication & helpful. Would recommend!

Charlotte Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you Charlotte, glad to hear that Charlie looked after you. We hope that you enjoy your new home!

5/5

Google

A good experience buying my new house through Grantleys. Not at all pushy when viewings properties - a welcome change from London - and very helping managing my negotiations with the vendor through to the point of purchase.

Martin Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you for your kind words, Martin. Really pleased to hear that you had a good experience. We wish you all the best in your new home.

5/5

Google

We dealt with Susie at Grantleys, who was super understanding of our situation and went above and beyond to help us find a home in Guildford. Having dealt with many other estate agents during this time, Susie and Grantleys stood out above the others with their attentive professionalism. We cant thank them enough for helping us.

Joanna Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you for your kind words, Earl! Really pleased that you were looked after so well by the team. Enjoy your new home!

5/5

Google

I was super impressed by the service provided by Grantley. They made the process of finding a property and organising the paperwork so easy. Most certainly the best rental experience I've ever had. Thanks again! :)

Katie Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Glad to hear that you had a good experience, Katie-Ellen. Really hope you enjoy your new home!

1/5

Google

I was very disappointed with the service I received from Shonda. Gemma had made an appointment with me & had rescheduled the time for me, knowing fully well I was travelling from far. Shonda then rang me when I had already travelled 3/4 of my journey to cancel. She did not bother to rearrange another time or day saying 3 people had already expressed interest. In my experience of property management expressing interest and actually reserving a property are two different things. I was very disappointed with this kind of treatment given that fuel prices are rising, that she could just drop my viewing at the drop of a hat. Also it seems to me that there is a lot of unnecessary profiling as this funny behaviour only started after I received an email asking me to confirm my surname!! Very sad to see that we still live in ancient times. Please be professional every one has rights despite their ethnic origin!

Marie Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Dear Marie, I am very sorry that you were not able to see the property. I have now spoken to Shonda and in her defense, your appointment in the Haslemere area was for 3.00 p.m.You called at 2.40 p.m. saying that you would not be able to get to the property before 3.30 p.m. Having completed all of her previous viewings, Gemma unfortunately did not have the time to wait and our other staff were also all occupied. We make every effort to try and be flexible but in some cases it is just not possible. Having experience of property management, I am sure you can appreciate that July is by far and away a lettings businesses busiest month. I would also very strongly refute any suggestion of poor treatment due to any ethnic origin, our staff have never and would never treat anyone differently for any reason. Asking for a surname among other pertinent details is very standard practice and has been since the disappearance of Suzy Lamplugh in 1986. Whilst you are correct that reserving a property and expressing an interest are two different things, the interest was serious enough to warrant not wasting any more of your time as well as that of the people who were the interested parties. The reality is that the supply of property at the moment cannot meet the huge demand and people will inevitably be disappointed. Shonda did feel bad about how far you travelled, which is why she asked if you had others to see, which you confirmed you did. I hope that it wasn't a completely wasted journey and one of the other properties was suitable.

5/5

Google

Best letting agents I”ve ever experienced. Shonda looked after us in our rented home, she was responsive and always came back quickly with solutions to our little teething problems when we moved in. Moving in was made simple and we were provided with an in-depth tour of the workings of the house, so we weren’t left to figure things out for ourselves. Always helpful, calm and able to resolve issues quickly. I can honestly say that she made our time smoother and took away any stresses, making us feel like we were in a safe pair of hands where nothing was too much trouble. I highly recommend this property agency. (Haslemere branch)

Kit Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you for very much the very kind words. We are very lucky to have Shonda and the team in Haslemere. We hope that you continue to enjoy your new home.

5/5

Google

We recently rented through these agents & the experience we had was first class. We dealt with Shonda from start to finish & her service & attention to detail was excellent, she made everything effortless & was very responsive if an issue needed sorting. I would highly recommend Shonda & her team if you are looking to rent a property in the area.

Billy Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Billy, thank you for your very kind words, I am glad that you felt looked after and hope you enjoy your new home!

5/5

Google

I was pleased to have come across Grantley, the knowledge, the service and experience from Grantley about the area was just magnificent. The help and support they bought/offered with advice was the best I could have asked for. I went to a few of the other property companies in the area and found them to be "well let us see" no follow real up, I felt I had to ask all the questions, and had to use goggle to get some basic local knowledge. Thank you Grantley and thank you to the Grantley team.

Graeme Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you Graeme for your very kind words. I am pleased we were able to give you a good experience!

5/5

Google

Being first time landlords is a pretty daunting experience but we couldn’t be happier with our choice to use the services of Grantleys (Godalming office). From the very start we have been so impressed. Charlie is just wonderful! So professional and always happy help/give advice/answer many questions. The team have made the whole process really stress free. I am confident that this is how it will continue and I can’t thank them enough for all their help managing our property. Highly recommend :) Jessica Browning

Jessica Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Hi Jessica, thank you for the very kind words. We sincerely hope that we continue to exceed your expectations! Any time you have a query please give us a call, otherwise enjoy your move!

5/5

Google

Susie from Grantley was an absolute godsend and the most helpful and caring estate agent I've ever worked with. I went through a month of house hunting and agencies trying to relocate from the US to the UK, having not the best experience at all and panicking at the process. But finally finding Grantley, Susie made the experience seamless and helped me so much with be being overseas during most of it and being unfamiliar with the UK process. She even helped me find suggestions for yards for my horse. I feel completely at ease knowing I'm taken care of I would recommend Susie and Grantley a thousand times over in this fast paced world where you feel as if you're just another number in the queue.

Cambria Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thanks for the kind words Cambria. We are very lucky to have Susie indeed! We hope that you enjoy your new home and new life in the UK

5/5

Google

We are extremely happy that we've chosen Grantley Godalming to be our estate agent. Ed is very knowledgeable and has guided us through the whole process, making us feel heard and in safe hands. Jennifer is a very lovely lady that has horses herself, so she also understood our property well. I highly recommend selling your property through Grantley.

Carola Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Hi Carola, we are so pleased to have been able to make your experience a memorable one for the right reasons. We wish you all the best for the future!

5/5

Google

As a tenant I can thoroughly recommend Shonda Underwood of Grantleys Haslemere. With so little stock we needed to act quickly to secure a rental property. Shonda was supremely efficient and quick to respond and I really felt she pushed things along and facilitated the process at every stage.She is friendly, sensible and very professional. Incoming and outgoing inventories were dealt with swiftly, queries raised and resolved promptly and our deposit swiftly returned. She will definitely be my first port of call if I need rental services again in the Haslemere area.

Jane Β· 16 April 2023 Β· Grantley Guildford

Agent replied Β· 15 June 2024

Thank you Jane for you very kind words, we are very lucky to have Shonda indeed. All the very best in your new home.

5/5

Google

We are a retired couple who had not rented for a while and so approached the process with some trepidation. We need not have worried as Shonda Underwood at Haslemere was exceptional in looking after us; quick to alert us in a market short of stock, patient with us while we searched for the right property, highly efficient at each stage of the process and extremely personable at all times. We recommend Grantley and Shonda very highly.

Robert Β· 16 April 2023 Β· Grantley Guildford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Grantley

Which Grantley office has the most reviews?

Guildford has the most, with 140 reviews rated 4.5 out of 5, followed by Godalming with 61.

Where are the Grantley offices?

The three Grantley offices, by town:

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent