5/5
GoogleI am very happy with the service from Grantley. Charlie was very helpful and friendly, and booked me in for a viewing at short notice. Would definitely recommend.
Trusted Agent profile
Grantley estate agents in Guildford and Godalming
★★★★★
252 reviews across 3 offices and 2 platforms
Grantley has three offices, in Guildford and Godalming (two offices). Together they have 252 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Grantley's three offices, most reviewed first. Each has its own page.
- Grantley GuildfordPoyle House, 24 Epsom Road, GU1 3LE140 reviews · 140 on Google (4.5)4 in the last 90 days
- Grantley Godalming26 Church Street, GU7 1EW61 reviews · 60 on Google (4.9)12 in the last 90 days
- Grantley Godalming (26 Church Street)26 Church Street, GU7 1EW51 reviews · 51 on Google (4.8)3 in the last 90 days
Latest reviews from every Grantley office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCharlie has been quick, helpful and honest - we had a great experience with Grantleys, thanks for sorting us out with our rental!
Agent replied · 15 June 2024
Thank you for the feedback, Will. Really pleased you have had a good experience thus far and we hope you settle into your new home quickly!
5/5
GoogleCharlie from Grantley was superb, he went over and above and nothing was too much trouble. He was efficient and yet had a great personal touch. I would definitely recommend him and the company to anyone.
Agent replied · 15 June 2024
Dear Zoë, Thank you so much for your kind words, hope that you are very happy in your new home! Best wishes, The Grantley team
5/5
GoogleGrantley Estate Agents in Guildford provide a first-class service. Susie is an absolute pleasure to deal with in searching for a property to let. I find Susie professional and very easy to deal with, both in arranging and onsite at viewings.
5/5
GoogleHaving experienced many agents over the years I can honestly highly recommend Grantley as being an efficient, friendly, helpful and professional agency. I can say from personal experience letting via them that they are a cut above the rest and I experienced a friendly and professional service whilst renting with them.
1/5
GoogleGrantley were the property managers of the flat I was renting. They were unresponsive to simple requests and on occasions were rude in their response. They also didn’t seem to want to do anything about the mould in our flat. Mark was the only saving grace, but some of his colleagues were very unprofessional.
5/5
GoogleBest experience possible of dealing with an Agent. Charlie was efficient, very helpful and a pleasure to deal with. From the property coming on the market to us moving in, he speedily organised everything in a week! - Very gratetful and now very happy in our new home.
5/5
GoogleA very good experience for my first tenancy; incredibly fast responses to my queries, professional and I felt secure throughout the process. My tenancy was tailored to suit me, with extra provisions made to help me settle in. Thank you Susie and the team!
Agent replied · 15 June 2024
Thank You Christopher for your very kind words! We hope you are very happy in your new home!
5/5
GoogleI phoned Grantley one morning recently to view a prospective rental property. Susie Salmon answered the phone. Less than an hour later I met Susie at the property. Susie was exceptionally professional, she knew all the details of the property so the viewing left me with no unanswered questions. She smoothed the way to a successful conclusion and thanks to her efficiency I will be taking on the tenancy at the beginning of April. I sent Susie a couple of follow up emails with some queries and her response was immediate with the answers. I’ve been renting for a number of years and have dealt with other agents. Susie leaves them standing and she is a credit to Grantley. A very professional and knowledgeable lady. Susie and I have the same surname but we are not related and before the viewing had never met. Thank you Susie for your help.
Agent replied · 15 June 2024
Thank you for your very kind words David! We are very glad to hear that Susie looked after you so well, we are very lucky to have her. We hope you enjoy your new home and hope to hear from you again soon.
5/5
GoogleI was blown away with the excellent customer service I received from Grantley group. At first I thought it was individual personality when I was viewing the property but then I met other staff who further proved the professional and friendly culture embedded in the whole organisation. I loved the whole experience working with various people full of respect, enthusiasm and dedication to their service which ensured I the customer was happy and at the centre of the process. Their inter-person and communication skills are incomparable. I would recommend Grantley Group to anyone at anytime. Just try them you won't be disappointed 👌🙏
5/5
GoogleGrantley were an excellent agency to deal with during my first letting experience in Guildford. Charlie was especially responsive and friendly, with no question too trivial or request too big. Very professional, excellent customer care and service, honest andtransparent. Would definitely recommend this company to anyone!
5/5
GoogleWe would like to give Ms Susie Salmon a five star review for her excellent service. She matched our criteria with what is available in the market. Her virtual tour video stood out as she included a great and compelling narration. We chose Grantley because of Susie. What is especially worth mentioning is how considerate and understanding she is and her extraordinary interpersonal skills to mediate between different parties. We were not entirely happy with Grantley's approach to outsource the background check of tenants to another company. But Susie has resourcefully sorted out this particular issue and showed great understanding of our concerns. Regardless of what problem we have come across during this challenging time, Susie is there to help and she is always calm, empathetic and professional. She made the house-hunting process during the pandemic a lot less stressful. Susie surely is a great asset to Grantley and we wish her great success in her career.
5/5
GoogleGrantley have been the best letting agents I've had as a tenant. They're efficient, responsive and understanding and it's very much appreciated as it makes life much less stressful. I have had no issues in the last year or so of renting …
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery friendly and efficient company.
1/5
GoogleVery unreasonable at the time of negotiating an early termination of let agreement... Taking advantage of the tenants
5/5
GoogleA highly professional and personal service. We've just completed on the sale of our house for a price which exceeded our expectations. That this was possible during a flat market was entirely down to the tenacity of the team at Grantley’s, …
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleVery helpful and efficient
4/5
GoogleSmooth letting process and swift attention to any issues raised.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Grantley
Which Grantley office has the most reviews?
Guildford has the most, with 140 reviews rated 4.5 out of 5, followed by Godalming with 61.
Where are the Grantley offices?
The three Grantley offices, by town:
- Godalming: 26 Church Street, Godalming, GU7 1EW
- Godalming (26 Church Street): 26 Church Street, Godalming, GU7 1EW
- Guildford: Poyle House, 24 Epsom Road, Guildford, GU1 3LE
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