Grantley estate agents in Guildford and Godalming

Thank you so much, Kevin! We really appreciate your lovely review and kind words about the team. It's been a pleasure working with you over the years, and we're so pleased you've been happy with our service. Thank you again for your continued trust and support! Best, Charlie and the Grantley team

Thank you so much, Lee! We really appreciate you taking the time to leave us such a lovely review! It's great to hear you've been so happy with the team. I know they'll all be delighted to read your kind words, as this is exactly the sort of service we always aim to provide! Thanks again for your support. It really means a lot to us! Best, Charlie and the Grantley team

Thank you so much, Rob! It's been an absolute pleasure working with you over the past 12 years, right back to our Red Clam days! We're incredibly grateful for your continued trust in us, and it's lovely to hear you've been so happy with the team. Thank you again for your support over the years. It really does mean a lot to us! Best, Charlie and the Grantley team

Thank you so much, Laurence. It’s been a real pleasure working with you over the years, and it means a lot to know you’ve been so happy with the service from the whole team. Thank you again for your continued support! Best, Charlie and the Grantley team

Thank you so much, Alaina! What a lovely review, it honestly means the world to us! It’s been a real pleasure looking after your property, and we’re so pleased to hear you feel it’s in safe hands. That’s exactly what we hope to achieve for all our landlords! Thank you again for your kind words and continued trust in us. We really do appreciate it! Best, Charlie, Gemma and the Grantley team

Thank you so much for the lovely review, it honestly means world to us! It’s been a real pleasure helping you settle into the area, and I’ll make sure Gemma sees your kind words too. Thank you again! Best, Charlie and the Grantley team

Thank you so much, Stephen. Really appreciate you taking the time to leave us such a lovely review! It’s been a pleasure working with you over the past few years, and it means a lot to hear that you’ve consistently felt well looked after as a landlord by the team. Thank you again! Best, Charlie and the Grantley team

Thank you so much. What a lovely review to receive! It’s been a real pleasure looking after you over the past five years, and it genuinely means a lot to know you’ve been so happy with the service and support from the team. Thank you again for taking the time to leave this for us! Best, Charlie and the Grantley team

Thank you for your review, Francisco. It was a pleasure finding you a home and making sure that you were happy there. We wish you all the best for your future and your new chapter. Mark and the Grantley team.

Dear Ali, thank you for sharing your experience! We hope you enjoy your new home and I will be sure to pass the feedback onto Lynne and Helene. Mark and the Grantley team

Hi Katie, Thank you for your review. We are sorry that you were disappointed not to have the opportunity to view this property. For clarity, when you requested a viewing at 5.30pm on Thursday, we were unfortunately unable to accommodate that time and therefore booked you into our next available appointment at 11.15am on Friday. The successful applicant had already viewed the apartment at 4.00pm on Wednesday and submitted their offer on Thursday morning. The landlord was made aware that further viewings had already been arranged, including yours, but decided that they wished to proceed with the offer they had received. A significant factor in their decision was that the applicant was in a position to move into the empty apartment immediately. We appreciate that this is frustrating when you are actively looking for a property, but ultimately it is the landlord who decides whether they wish to accept an offer or wait for further viewings. Unfortunately, in a competitive rental market this does sometimes mean that properties are agreed before everybody who has expressed an interest has been able to view. We also try to respond to every enquiry as quickly as possible and to understand each applicant’s circumstances before arranging and recommending properties. In this instance, we had not received a completed registration form from you, meaning we had very limited information about your requirements and circumstances. We completely understand the disappointment of missing out on a property, but we do not believe it is fair to suggest that applicants are deliberately not given an equal opportunity or that no effort was made. The property was simply offered to, and accepted by, the landlord following an earlier viewing and offer.

Thank you so much for such a lovely review, Layla. We really do appreciate you taking the time to write this. It’s great to hear that the move went smoothly. Moving house can be stressful enough, so knowing we helped make things that little bit easier is exactly what we hope for. We’ll also make sure Gemma sees your lovely comments. I’m sure she’ll be very pleased! Thank you again, and we hope you’re very happy in your new home. Best wishes, Charlie & the Grantley Team

Thank you so much for such a lovely review, Layla. We really do appreciate you taking the time to write this. It’s great to hear that the move went smoothly. Moving house can be stressful enough, so knowing we helped make things that little bit easier is exactly what we hope for. We’ll also make sure Gemma sees your lovely comments. I’m sure she’ll be very pleased! Thank you again, and we hope you’re very happy in your new home. Best wishes, Charlie & the Grantley Team

Thank you so much for the lovely review, Matt, we really appreciate it! It was a pleasure helping you and the team find your new home. I hope the move went smoothly and you’re settling in nicely. Thank you again for taking the time to leave us such a kind review. All the best, Charlie & the Grantley Team

Thank you very much, Adam, really appreciate you taking the time to leave such a lovely review. It was a pleasure helping you through the process, and Lisa and I are both really pleased you had a good experience with us. Wishing you all the very best in your new home! Charlie and the Grantley team

Thank you so much for the lovely review, Matt, we really appreciate it! It was a pleasure helping you and the team find your new home. I hope the move went smoothly and you’re settling in nicely. Thank you again for taking the time to leave us such a kind review. All the best, Charlie & the Grantley Team

Thank you very much, Adam, really appreciate you taking the time to leave such a lovely review. It was a pleasure helping you through the process, and Lisa and I are both really pleased you had a good experience with us. Wishing you all the very best in your new home! Charlie and the Grantley team

Lily, thank you so much for the very kind words we hope that your onward move went well and you are happy in your new home

Hi Tia, thank you so much for sharing your experience. So pleased to here that Marta had looked after you, long may it continue! Mark and the Grantley team.

Thank you for taking the time to leave a review. We are sorry to hear that you feel dissatisfied with your tenancy experience. However, we feel it is important to provide some factual context to the points raised. We note that prior to the commencement of the deposit discussions, your review of our service was recorded as 5 stars. It is disappointing that this has subsequently been amended to a 1-star review following the start of the deposit negotiation process. Regarding the utilities, the electricity supply was fully operational when you moved into the property. The previous occupier had, without the landlord's or agent's permission, changed the electricity meter from a conventional credit meter to a pre-payment meter. Prior to your tenancy commencing, your Property Manager, Marta, contacted you to explain this arrangement and advised that, as utility providers will only discuss account matters with the account holder, you would need to contact the supplier directly should you wish to have the meter changed back to a standard credit meter. With regard to the oven, your tenancy commenced on 1 June 2025. The issue was first reported on 16 June 2025, following which a contractor attended to diagnose the fault. By 19 June 2025, instructions had been issued to replace the appliance, and our records show the contractor's invoice for the completed works was received on 23 June 2025. We therefore acted promptly once the issue was reported to us. Concerning property viewings, our records show that only three viewings took place towards the end of your tenancy, all of which were arranged with your consent. Two additional viewings were scheduled but subsequently cancelled once an offer had been accepted on the property. In relation to your deposit, Grantley is not seeking to make a claim for utility charges. As managing agents, we do not pursue dilapidation claims ourselves; we simply communicate any claims made by the landlord. The amount currently being held relates to an outstanding balance showing on the utility meter. We have asked that you contact Scottish Power to establish the cause of this deficit, as utility providers will not discuss account matters with us on behalf of an account holder. The only deduction proposed by the landlord relates to cleaning items identified within the independent check-out report, which compares the condition of the property at the end of the tenancy against the independently prepared inventory report completed at the start of the tenancy. Finally, regarding key return, our check-out instructions were issued to you on 27 April 2026 and opened on 28 April 2026. These instructions clearly stated that keys were to be returned to our office at the end of the tenancy. Given that over six weeks' notice was provided, we are unclear why a last-minute Uber journey became necessary. We appreciate that moving home can be stressful and we regret that you were unhappy with certain aspects of your tenancy. However, we believe the above points demonstrate that matters were handled appropriately, within reasonable timescales, and in accordance with both our obligations and the limitations imposed upon us by third-party utility providers and tenancy regulations.

Thank you for your review, Claudia! Really pleased to hear that you have had a good experience and hope that it continues. Mark and the Grantley team

Thank you for your review, Claudia! Really pleased to hear that you have had a good experience and hope that it continues. Mark and the Grantley team

Thank you for the review Ben!