5/5
GoogleGreat agents to work with they really care
Agent replied · 22 October 2024
Thank you Nadine, enjoy your new home. Mark and the Grantley team
Trusted Agent profile
Grantley estate agents in Guildford and Godalming
★★★★★
252 reviews across 3 offices and 2 platforms
Grantley has three offices, in Guildford and Godalming (two offices). Together they have 252 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Grantley's three offices, most reviewed first. Each has its own page.
- Grantley GuildfordPoyle House, 24 Epsom Road, GU1 3LE140 reviews · 140 on Google (4.5)4 in the last 90 days
- Grantley Godalming26 Church Street, GU7 1EW61 reviews · 60 on Google (4.9)12 in the last 90 days
- Grantley Godalming (26 Church Street)26 Church Street, GU7 1EW51 reviews · 51 on Google (4.8)3 in the last 90 days
Latest reviews from every Grantley office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI cannot speak more highly of Charlie and his team at Grantley - they made our whole rental process so straightforward and easy - zero stress and just such a pleasure to work with!
Agent replied · 22 October 2024
Thank you so much for you kind words, it is lovely to hear that the process went smoothly for you. Enjoy your new home! Mark and the Grantley team
5/5
GoogleBrilliant team! Me & my partner relocated to Godalming this month and we couldn’t have asked for a smoother move! A very big shout out to Gemma, who has taken care of us, had amazing and prompt communication with us at all times and helped us find our beautiful home! Can’t recommend them enough - you’ll be in good hands!
Agent replied · 22 October 2024
Really pleased to hear that your move went to plan, Adelina. We hope that you enjoy your new home! Mark and the Grantley team
5/5
GoogleI have been delighted with Grantley all the way through our house sale, from their initial approach to valuation, the excellent photography and brochure, their proactive marketing strategy and finally the negotiation and sale. They have always put us as the client first and they are utterly professional and quick to respond to communications. Both Jennifer and Alex in the Godalming office are exactly what you would hope for from an experienced and professional property agent. Jennifer even helped me find my ongoing purchase, understanding exactly what I was looking for! I would not hesitate to recommend them.
Agent replied · 22 October 2024
Thank you for your very kind words, Emma. So pleased to hear that you were so well looked after. We are very fortunate to have Jennifer and Alex on our team. We hope that you enjoy your new home. Mark and the Grantley team
5/5
GoogleBuying a house can be a stressful experience but Jennifer at Grantley’s went beyond expectations to help the process go smoothly and I very much appreciated being able to draw on her local network of experts, particularly as I’m new to the area. Perhaps unusually I found Jennifer to be principled in making sure that both the sellers and myself were treated fairly, standing up for reasonable expectations on both sides. When Jennifer was not available, other staff at Grantley’s were up to date with progress, concerns and responded quickly to questions. Professional, friendly and responsive, I would be happy to use in my own selling and happy to recommend.
Agent replied · 22 October 2024
We're delighted to hear your kind words and that you had a positive experience with Jennifer. We hope you are very happy in your new home. Alex and the Grantley team.
5/5
GoogleMany thanks to Jennifer and Alex at Grantleys, Godalming office. Even though we were not direct clients of Granleys during our recent sale/purchase, we found them to be extremely professional and informative throughout the process (they were agents at top of chain). We are extremely grateful for their assistance and can confidently say that without them we would still be waiting to exchange contracts. Their diligent, informative and professional approach is second to none in the area. Many thanks
Agent replied · 22 October 2024
Hi Daniel, thank you very much for your positive review. Jennifer and I were so happy to hear the great news on your exchange. Alex & the Grantley team
5/5
GoogleMany thanks to Jennifer and Alex at Grantleys, Godalming office. Even though we were not direct clients of Granleys during our recent sale/purchase, we found them to be extremely professional and informative throughout the process (they were agents at top of chain). We are extremely grateful for their assistance and can confidently say that without them we would still be waiting to exchange contracts. Their diligent, informative and professional approach is second to none in the area. Many thanks
Agent replied · 24 October 2024
Hi Daniel, thank you very much for your positive review. Jennifer and I were so happy to hear the great news on your exchange. Alex & the Grantley team
5/5
GoogleBuying a house can be a stressful experience but Jennifer at Grantley’s went beyond expectations to help the process go smoothly and I very much appreciated being able to draw on her local network of experts, particularly as I’m new to the area. Perhaps unusually I found Jennifer to be principled in making sure that both the sellers and myself were treated fairly, standing up for reasonable expectations on both sides. When Jennifer was not available, other staff at Grantley’s were up to date with progress, concerns and responded quickly to questions. Professional, friendly and responsive, I would be happy to use in my own selling and happy to recommend.
Agent replied · 24 October 2024
We're delighted to hear your kind words and that you had a positive experience with Jennifer. We hope you are very happy in your new home. Alex and the Grantley team.
5/5
GoogleI have been delighted with Grantley all the way through our house sale, from their initial approach to valuation, the excellent photography and brochure, their proactive marketing strategy and finally the negotiation and sale. They have always put us as the client first and they are utterly professional and quick to respond to communications. Both Jennifer and Alex in the Godalming office are exactly what you would hope for from an experienced and professional property agent. Jennifer even helped me find my ongoing purchase, understanding exactly what I was looking for! I would not hesitate to recommend them.
Agent replied · 26 August 2024
Thank you for your very kind words, Emma. So pleased to hear that you were so well looked after. We are very fortunate to have Jennifer and Alex on our team. We hope that you enjoy your new home. Mark and the Grantley team
5/5
GoogleGrantley's have recently, October 2023, sold our mothers cottage. It was a pleasure dealing with the team who were always on hand to offer assistance and follow up with the solicitors. Thanks to you all.
Agent replied · 1 January 2024
Thank you so much for your review. It was a pleasure to work with you and I am so pleased that we were able to achieve such a positive result for you and the family. We look forward to speaking with you in the future. Kind regards, Edward Brett-Field
5/5
GoogleCharlie from the Godalming office was amazing and nothing was too much trouble for him. From start to finish he managed to get everything sorted for us to move in, in just under two weeks. He could not have made this new journey for my family smoother. Such a kind and professional man.
Agent replied · 1 January 2024
What a wonderful review. We are delighted that you have had such a positive experience and we are extremely grateful that you have taken the time to write this. We look forward to working with you again and wish you the best in the meantime. Kind regards, Edward Brett-Field Branch Manager
5/5
GoogleWe have had the amazing fortune of finding our first rental in the UK through Charlie at Grantley. Charlie has been so efficient, thorough and has just made the whole experience so much easier for us through his professional approach. We are so grateful for the incredible service! I would highly recommend the company to anyone looking to find the right property!
Agent replied · 1 January 2024
Thank you so much for your lovely review! We are delighted that you were happy with the service and we hope that you have a wonderful time in your new home. Edward Brett-Field Branch Manager
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Alexander, I am sorry to see you have had a bad experience. Perhaps you could email me at mark.blakeway@grantley.net to discuss where you feel Grantley have fallen short of your expectations. Kind regards, Mark
1/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Wahid, we are sorry to see that you have had a bad experience. We cannot find a record of you on our system, so would appreciate any feedback that we can address and respond to? Kind regards, Mark and the Grantley team
5/5
GoogleThat was amazing Costomer service thanks for Gemma and all her team ..🙏 very helpful Highly recommended ❤️ …
Agent replied · 15 June 2024
Thank you for the kind words Keenan, really pleased to hear that you had a good experience. Kind regards, Mark and the Grantley team
5/5
GoogleExceptional service. Shonda Underwood consistently provided excellent, efficient and courteous service. We can’t recommend her enough.
Agent replied · 15 June 2024
So pleased to hear that you are happy with the service Shonda gave you, we are lucky to have her. Mark and the Grantley team
5/5
GoogleGrantley Lettings managed 2 properties during a 3 year period that I rented for me and my family. I have to say Shonda and the team we consistently responsive, professional and cared about our experience as tenants as well as the landlord. Impressive, solution focussed and definitely head and shoulders above many letting management companies.
Agent replied · 15 June 2024
Thank you for your kind words Adrian. We hope you and your family are happy in your new home and wish you all the best.
5/5
GoogleThis was the second house that we have rented through Grantley. We recently had to move out of our own home in very difficult circumstances and Shonda worked tirelessly to find us suitable accommodation at short notice The service is highly professional but also friendly. I would strongly recommend Grantley to any prospective landlord or tenant.
Agent replied · 15 June 2024
So pleased to hear that you had a good experience in difficult circumstances. We wish you all the best and I am sure Shonda and the team in Haslemere will continue to look after you.
5/5
GoogleI rented a property through Grantley in Haslemere for 2 years, and all my dealings with them as my management agency were positive. They were completely professional and efficient, plus they were always available and approachable. In particular Shonda and Sarah were always so helpful and, unlike any other agency I’ve dealt with, they were caring and eager to deal with any issue however small.. I would definitely recommend.
Agent replied · 15 June 2024
Thank you so much for your kind words, Jacquie. It is lovely to hear that you were well looked after by our Haslemere office. Kind regards, Mark
5/5
GoogleWe could not recommend Grantley and, specifically, Ed Brett-Field enough. Ed was instrumental in ensuring that our purchase was smooth and stress-free. He was constantly available, helped to liaise with the previous owners and the lawyers and was a reassuring presence all the way from the first showing to the day of our closing (even showing up in the evening with a bottle of champagne to celebrate together). A fantastic company.
5/5
GoogleI started renting from Grantley Lettings, Haslemere 3 Years ago, throughout the tenancy I liked the way that Shonda and her team at Haslemere dealt with things in a positive, upbeat, proactive and professional way. Nothing is a problem. I liked the Grantley lettings service so much that they now let and manage one of my properties. PS Plus......Nice people to deal with.
Agent replied · 15 June 2024
Thank you for you kind words Andy. Really pleased that you have enjoyed the service enough to become a client!
5/5
GoogleI cannot speak more highly of Grantley, in particular Charlie at Godalming and Gemma at Haslemere branches. This couldn’t have been further from experience I’ve had with any other estate agents. Everyone I have spoken with has been professional, helpful and have made me feel like they’ve really gone the extra mile to get me settled into my new home quickly. The little welcome parcel on move in day was the icing on the cake!
Agent replied · 15 June 2024
Thank you for your very kind words, Tanya. So pleased that Charlie and Gemma looked after you. We hope you enjoy your new home! Mark and the Grantley team
5/5
GoogleCharlie has been an absolute star in sorting out mine and my partners first flat together. The process has been smooth and he’s always been available to answer any questions we have. Absolutely brilliant guy
Agent replied · 26 August 2024
Thank you for your very kind words Huw. We are very pleased that the experience has been a good one for you moving into your first flat together and glad that Charlie was so helpful. Enjoy your new home! Mark and the Grantley team
1/5
GooglePoor experience. Lack of communication.
Agent replied · 12 October 2026
Hi Laurie, I am sorry to hear that we did not meet your expectations. Would you please email me at Mark.blakeway@grantley.net to discuss further? Kind regards, Mark
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Grantley
Which Grantley office has the most reviews?
Guildford has the most, with 140 reviews rated 4.5 out of 5, followed by Godalming with 61.
Where are the Grantley offices?
The three Grantley offices, by town:
- Godalming: 26 Church Street, Godalming, GU7 1EW
- Godalming (26 Church Street): 26 Church Street, Godalming, GU7 1EW
- Guildford: Poyle House, 24 Epsom Road, Guildford, GU1 3LE
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