4/5
GoogleRating only, no written review.
Trusted Agent profile
Grainger estate agents in Newbury and London
★★★★★
425 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 425 reviews on two platforms, rated 3.0 out of 5 overall.
83
Reviews on Google
All 2 offices
342
Reviews on Trustpilot
All 2 offices
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Our offices
Grainger's two offices, most reviewed first. Each has its own page.
Latest reviews from every Grainger office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe had a very positive experience living at Argo Apartments. The location is extremely convenient, with Canning Town station right downstairs and shops such as Lidl, Morrisons and Tian Tian Market nearby. The building feels safe and well managed, with useful facilities including a gym, common area, meeting room and parcel room. The flat itself was spacious, practical and generally quiet, with good storage and secure fob access. The reception and management team were also friendly and helpful throughout our tenancy. Special thanks to Paul and Angela for their kind support, especially during the move-out process. Overall, we really enjoyed living here and would be happy to recommend Argo Apartments.
Agent replied · 12 October 2026
Thank you for your 5-star review! We are glad that we have made a positive impact on your experience. Kind regards, Toni Muravsky (Senior Resident Services Manager)
5/5
GoogleWe have been living at Argo Apartments by Grainger for the past year, and overall it has been a very positive experience. During our tenancy, Paul and Angela have both been consistently helpful, responsive, and professional. Whenever we had questions or needed assistance, they replied in a timely manner and made the process straightforward and stress-free. Communication has always been clear and friendly, which we really appreciated. Overall, the experience has been smooth and well-managed, and we are grateful for their support throughout our stay.
Agent replied · 12 October 2026
Thank you for your 5-star review! We are glad that we have made a positive impact on your experience. Kind regards, Toni Muravsky (Senior Resident Services Manager)
5/5
GoogleArgo Apartment was Great. Paul was awesome very friendly, approachable and genuinely helpful guy. That kind of service makes a real difference. I have no hesitation recommending Argo Apartments to anyone looking for a well-managed, comfortable place to live.
5/5
TrustpilotGreat review, well written and funny
Moving in was really smooth, they were really responsive and forthcoming with any help. Since moving in the resident services team have been really friendly and accommodating and have dealt with any issues promptly. The building is kept very clean and tidy. I've only attended one event so far but it was really fun and I got to drink cocktails and meet other residents. Turns out I'm the coolest one.
5/5
TrustpilotBristol apartment tenancy
I had a fantastic experience with Maisie and the rest of the team. They were super helpful and accommodating, the process went smoothly and there was full communication at all points. I’ve moved into a new build in Bristol and everything is perfect.
5/5
TrustpilotLetting experience was fantastic
Letting experience was fantastic. Thanks to Maisie who was managing the process in a highest level. We were feeling ourselves in friendly and professional atmosphere. She helped us a lot before and during the viewing.
4/5
TrustpilotQuick and straightforward!
The process from viewing the property to moving in was very straightforward and seamless. We have been impressed. Bibban in particular was very helpful - her initial viewing was very thorough, and she was on hand afterwards to answer my many questions. She did all of this with a very friendly and professional attitude throughout.
5/5
TrustpilotI lived in my Grainger property (The…
I lived in my Grainger property (The Gardens) for 4 years and I am only leaving to live in a larger property with my boyfriend. Throughout the 4 years Grainger have been very helpful and professional and I would recommend their properties to anyone renting in London. My property manager Kathrine has been especially attentive and kind and Gleidson has also been very helpful.
1/5
TrustpilotI had a deeply disappointing experience…
I had a deeply disappointing experience at Grainger Branch #530 in Elizabeth, NJ on May 27, 2026. I placed an order for two Milwaukee tool kits through Grainger customer service and received an email confirmation stating the order was ready for pickup. After driving approximately 40 minutes to the branch, I was told by store employees that management would not release my order unless I paid again by cash or card, despite the fact that customer service and Grainger’s credit department later confirmed my account and available credit line were valid and sufficient. Even after I returned to the counter with Grainger customer service on speakerphone confirming there was no issue with my account, the branch still refused to release the merchandise and told me I would need to return another day. The interaction left me feeling humiliated, profiled, and unfairly treated as a customer. I have since filed a formal corporate complaint regarding the incident. I hope Grainger takes situations like this seriously and improves how customers are treated moving forward.
1/5
TrustpilotPoor customer service
In a way it is kinda sad. I have been doing business with Grainger for nearly 30 years. Now they seem to have lost their focus on the customer. Recently needed an item quickly and search led me to Grainger since they would have it available to pick up the next day. Price a little high but availability what I needed. Order and confirmation email said by 10:30 the next day. Drove 20 miles to pick up and only half of order there. So we are left unable to service our customer in addition to being put out with time wasted on travel. On checking email later found message saying only part of order would be available. Apparently management now believes they are dealing with 14 year old girls that check their email every 15 minutes rather than working folks. Good service would be a text saying order had been altered from what was promised so I could make other arrangements. We all carry our phones. Not that hard to do if you are thinking about servicing the customer. This is just complete failure to focus on the customer. There are other options which I will use in the future. Company needs management that actually knows what it is like to work for a living.
5/5
TrustpilotPrompt and professional response to…
Prompt and professional response to request for information
1/5
TrustpilotOn-line order experience
I wanted to place an order online, as I do frequently. It was likely going to be a one-time purchase, and the only reason I chose Grainger because it was recommended by the artificial intelligence tool. When I was placing the order, I got a message "Credit card declined", and no way to proceed any further. I tried three different cards, none of them work. I then called the bank and asked to verify if it was something on their end - they said no. After that, I submitted a support ticket, which was responded a couple of days later (my order placement ordeal happened on a weekend, so it was understandable). At that point I had already bought the same thing from a leading e-commerce company, because they never declined my credit card. Even though it costed me more, and the shipping time was longer. But I kept getting emails from support, so I decided to give them another chance. I called them, was initially offered to complete the order over the phone - politely declined that, because the intent was to do it online, without having to spell every single word. I eventually got transferred to web support team - which suggested using a different browser or computer. At that point I thought that I had enough. Someday companies like Grainger may question: how did it happen that they lost competition to bigger companies. Well, I think my experience is the answer. It is 2026, and if you don't invest enough in your online presence, if you make customers call you within certain work hours - instead of letting them shop when it's convenient for them. You should blame yourself and yourself only.
1/5
TrustpilotGrainger is HORRIBLE
My company is large and orders a lot of material from Grainger. I for one have been waiting on an order for 3 weeks and is supposedly in transit. Every time I call Grainger, they tell they will contact the shipper and get right back to me. They never call me back although I call them every day. I WILL NEVER ORDER FROM GRAINGER AGAIN . MCMASTER CARR IS A WAY BETTER OPTION. GRAINGER IS HORRIBLE
1/5
TrustpilotFailure to act on sewage leak, breach of duty and no emergency support
I am extremely concerned by the handling of a serious sanitation issue in my property. There has been an ongoing sewage leak from the flat above into my home. I understand this issue was known in the upstairs property for at least a week before it was identified in my flat last Thursday. Despite this, and being assured on Thursday morning that repairs would take place on Friday, no work was carried out and no update was provided. It is now Monday and the situation remains unresolved. My entire home smells strongly of faeces, which is not only distressing but raises clear health and safety concerns. This is not a minor maintenance issue, this is a failure to maintain sanitation systems in proper working order, as required under the Landlord and Tenant Act 1985. I explicitly requested temporary alternative accommodation on Thursday due to the severity of the situation and the impact on habitability. No action was taken, and no solution was offered. Additionally, there is no accessible out-of-hours contact or emergency support outside of standard Monday, Friday business hours, which is wholly inadequate for managing urgent issues of this nature. Despite repeated attempts to make contact via phone and email, I have been informed my property manager is on leave, with no effective handover or escalation process in place. While the issue has been described as “urgent,” there has been no meaningful response or resolution. This represents a serious failure in duty of care, communication, and basic property management standards. I would strongly caution others to consider whether they are comfortable relying on a company that does not respond appropriately to a situation involving sewage ingress and potential health risks.
Agent replied · 2 June 2026
Hi Charlie, Thank you for your review and for flagging your concerns. We have checked with the property manager, and an alternative accommodation has been offered to facilitate the completion of the remedial works. We have also been informed that the contractor attended the property and carried our a full enzyme clean and left in a satisfactory condition. If there are any further issues, please can you contact us directly at feedback@graingerplc.co.uk and we will ensure it is dealt with immediate priority. Best wishes, Grainger Team.
5/5
TrustpilotI would like to leave an excellent…
I would like to leave an excellent review for Marlena at Granger PLC. She has been absolutely amazing during what could have been a very stressful time. Marlena went above and beyond to help us, especially with parking, and she made my daughter’s move into her new building so much easier and smoother. I was understandably nervous about my daughter moving to London and living on her own for the first time, but Marlena’s support, kindness, and reassurance have really put my mind at ease. Knowing that Marlena is there, being so helpful, thoughtful, and approachable, has made a huge difference. I honestly can’t thank her enough for all the help and care she’s shown us this week. She is a real credit to Granger PLC.
1/5
TrustpilotWe are a large company that spends a…
We are a large company that spends a good amount of money on tools, supplies and equipment. We placed a nearly $3k order with them based off details per their website and catalog. We received missing product. They tried to tell us it was our fault for ordering the wrong product because the one we ordered does not come with the tools listed on their site. Despite agreeing with us that the item is falsely advertised, they still wouldn't send us the tools we needed. They wanted us to return a $3k large order (meaning a HUGE amount of effort to re-box everything and package correctly for safe transport), and place a new order, instead of just simply sending us the missing set of tools that maybe totaled $200? None of their logic made sense and the fact they were blaming us for their clear advertising error left a terrible taste and experience. Never in all my years of vendor relations have I ever experienced this. Will not be ordering again from them.
5/5
TrustpilotVery nice staff
Very nice staff, told me everything I need to know about the building and nice building overall
5/5
TrustpilotTeam work Grainger and Adrem - AWSOME
Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original contractor said it could NOT be done without removing our bath. 🙈 - but Adrem provided an excellent work around that was fast, perfect for what we needed and didn’t move the bath! WELL DONE to all concerned. Very grateful. 🙏
1/5
TrustpilotWe switched from Uline to Grainger and disaster
We switched from Uline to Grainger and ordered load control for a trailer (bars & straps) online. It shipped Monday, as two tracking numbers, and expected delivery date was Tuesday. Tuesday, the Fedex driver cannot seem to find a delivery address - it's a 10,000 square foot warehouse. Both were reset for delivery Wednesday - nothing doing. By this point, we need equipment Thursday morning, so we ordered by Grainger's deadline of 5pm on Wednesday for UPS delivery on Thursday by 10.30am, and changed the original Fedex delivery addresses to a retail store nearby, because two strikes with Fedex and we did not want a third (with likely the same driver). Thursday morning, UPS tracking shows delivery scheduled for Friday. We managed to track the Fedex shipments down as being 'on the truck'. By Noon, one shows up at the original address and the other goes to the new address. During the call with the Grainger rep, I was told getting Fedex to re-route is a minimum 24 hour process. That getting the UPS shipment was my problem, and we would have to return it and would have to take it back to Fedex!
5/5
TrustpilotI highly recommend asking for Bibban if…
I highly recommend asking for Bibban if you’re looking for the perfect agent! From the very beginning, she was incredibly proactive, accommodating, and professional, while also being a genuinely great listener. She took the time to understand exactly what I was looking for and quickly showed me a flat that I absolutely fell in love with. It’s also worth mentioning that I viewed properties with neighbouring developers, but none of the agents there could compare to Bibban. She truly stood out. What made the biggest difference was how much she genuinely cared-she really wanted me and my two cats to find a place we could call home. Thank you, Bibban, for being such a helpful, dedicated, and professional person! Thanks to you, our move into the new flat was incredibly smooth and seamless!
5/5
TrustpilotBig shout out for mr darin Solomon
Big shout out for mr darin Solomon. Occ estate London. I am Longterm resident he has always been polite professional and friendly. Also a go to solution... a great addition to the company...
1/5
TrustpilotIncorrect part, no label
I purchased two covers for Mitutoyo calipers. This was my second trial after Grainger screw me up a few years ago. Today's attempt was the same - the item was incorrect and definitely not a Mitutoyo one, but from other sources, because no labels are seen
5/5
TrustpilotBibban was extremely kind and…
Bibban was extremely kind and courteous! She fully understood our requirements and walked us through the amenities of the building and showed us apartments to our liking. Furthermore, she was extremely quick to respond to any queries and was always supportive throughout the tenancy process which made us feel at home right from day 1. I would recommend Bibban and her whole team everytime someone looks to search for their home! Thank you Bibban.
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Questions about Grainger
Which Grainger office has the most reviews?
Newbury has the most, with 268 reviews rated 2.2 out of 5, followed by London with 157.
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