Trusted Agent profile
★★★★★
424 reviews across 2 offices and 2 platforms
Grainger has two offices, in Newbury and London. Together they have 424 reviews on two platforms, rated 3.0 out of 5 overall.
83
Reviews on Google
All 2 offices
341
Reviews on Trustpilot
All 2 offices
Grainger's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve had a great experience living at Argo Apartments. The excellent amenities, especially the beautifully designed spaces for small gatherings and the well-equipped gym, really set it apart. A special thanks to Angela, who is always prompt, understanding, responsible, and action-oriented. She handles every request efficiently and has made our experience here even better. Highly recommended!
5/5
TrustpilotGood times!
I found my time with Grainger to be very good. Katie Castle, Gleidson Da Silva Sousa and Stan the groundskeeper were helpful, prompt and very kind. The Grainger team at the Gardens (London) were fundamental in my positive experience. The flat was beautiful and well cared for.
5/5
TrustpilotI've ordered numerous parts from here…
I've ordered numerous parts from here and every time they're delivered faster than promised and are always exactly what I needed.
1/5
TrustpilotDefinitely will not come back to Grainger
I don't normally shop at Grainger but I found a particular item that I needed the next day they had it in stock so I ordered it for curbside pickup. I get to Grainger location on West 16th Street in Indianapolis. I can't see any way to visibly check in for the curbside. So I call what I thought was the store and end up getting routed to an 800 number like so many businesses do. Annoying by the way. Then as I'm on hold I went and signed into my account and found there was a way to check in there so while I wasn't hold with the first lady helping me I went ahead and checked in and it said someone would be out shortly I waited for 10 more minutes so I'm multiple customers going in and out and then there was no one in the parking lot and still no one coming out. I also would like to point out that the 800 customer service who tried to be helpful they couldn't get the store to respond neither. So I called back to customer service and at that point was very frustrated because I've been there for probably a total of a half hour and at that point I just said cancel the order. So my opinion some of the worst customer service I've had in a long time anywhere. Definitely will not be coming back to this place for anything.
5/5
TrustpilotBrilliant experience in Bristol
My partner and I have had a wonderful experience renting with the Grainger Bristol Team. We needed an apartment quickly and the team were super responsive and able to move us in within just a few weeks. This team is definitely the best we have rented with, a huge shoutout to Maisie in the team too! Thank you!
1/5
TrustpilotVery Bad
Very Bad, just to proceed an order, it took 4 hours on the phone. Problems with billing, employee had a lot of problems on how to spell a company name and writing a company name properly. Problems on getting a credit for their billing mistake.
1/5
TrustpilotWW Grainger GO AWAY
This company can improve by making their ads on YouTube go away. YouTube is my only social media. In the last year I have been inundated with W.W. Grainger. A really good company, that offers valuable products and services, does not need to place ad videos. They can rely on their extremely happy customers to tell the world how fantastic they are. Trust Pilot states that Grainger has not responded to customer complaints on this website. I suggest you begin with disgruntled customers.
5/5
GoogleVery positive experience living at Argo Apartments. The location is extremely convenient, the building is well maintained and has a lot of useful facilities including a gym and common area. The apartment itself was very spacious. The reception and management team are extremely friendly. Special thanks to Paul and Angela for the great service.
5/5
GoogleVery positive experience living at Argo Apartments for almost 4.5 years. The location is extremely convenient, the building is well maintained and has a lot of useful facilities including a gym, common area and rooftop terrace. The apartment itself was very spacious and sun facing making it the best apartment. The reception and management team are extremely friendly. Special thanks to Paul and Angela for the great service.
5/5
GooglePaul has been very helpful and attentive. Highly recommend granger.
5/5
GoogleThe Resident Services team at Argo are incredibly friendly, helpful and professional. They are always available and responsive to questions, and ready to assist residents whenever needed. A special thank you to Paul, whose positive attitude and willingness to help made a great first impression and have been greatly appreciated.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotFast shipping and good support
Ordered a specific DeWalt combo kit that was sold out everywhere else locally. Shipping was surprisingly fast and got here in two days. The box was a little banged up on the corner but the tools inside were perfectly fine. Customer service actually picked up the phone right away when I called to confirm the warranty info. Solid experience overall
1/5
TrustpilotComplete failure to focus on working folks
I ordered replacement parts for our roasting ventilation system thinking it would be a quick pickup, but it turned into a total nightmare. Only half the order was actually at the branch when I arrived, and management flat out refused to release the items unless I paid cash on the spot, completely ignoring our valid business credit line. You simply cannot run a coffee shop when a vendor wastes your travel time during a busy week, messes up your order logs, and blames the customer instead of making it right.
1/5
TrustpilotOrdering nightmare.
The 1 star is for the customer service rep that was trying to help. Twice I ordered a boltless shelving unit and one extra shelf for our company's warehouse, and twice it was cancelled. I was told the first time the cancellation was due from me not picking up the item within 5 days of the store receiving the item. I was waiting to pick up both at once, so I re-ordered the two items, the customer service rep that took the order said she put a not in the order to hold the items until both were in the store, so that I could pick both up at the same time. I hadn't received any emails regarding shipping updates, so I called to check up, and was just told the order was cancelled again, 3 days after I placed the second order. I should have received an email, of which I did not. After some looking into it, the items were labelled hazardous, and the Las Vegas store will not accept them, oh and that cancellation code does not send an automatic email to the customer, so I'm left in the dark. She asked if I would accept shipping to our warehouse, and I said yes, if you will cover the shipping costs. She said she tried, and the higher up said they cannot do that. So now I am needing to pay over $200 in shipping. I said I own a business, and when we mess up, we make it right with the customer, to retain that customer, and shipping costs can be deducted on your taxes. They are choosing not to make this right. She apologized and wished she could do more, and now I have to find a company other than Uline, and Grainger for our warehouse needs. Good, ethical businesses are dying off to businesses that don't care about the consumer. That will be the last time I order from Grainger.
5/5
TrustpilotWe have had a great experience with…
We have had a great experience with Grainger. Maisie has been fabulous in making sure all of our questions are answered and that we have a smooth and worry free move in. We couldn’t have asked for a smoother and better process!!
5/5
TrustpilotGreat letting experience
Best letting experience to date, especially Maisie Whittaker made our lives quite easy and has been super helpful.
5/5
TrustpilotSmooth Experience
Maisie Whittaker was very helpful early on in the process with providing excellent options to rent and answered any questions I had. Overall very smooth experience!!
5/5
TrustpilotVery Positive Experience
Genuinely huge thank you to both Maisie and Corrina for all of their help guiding myself and my wife through the process. Maisie was absolutely fantastic at sending on pictures, videos, answering our million and one questions (thank you for your patience!) and was overall incredibly lovely to deal with for any queries. Corrina was also very helpful during our reference checks helping us very quickly with any bumps or delays and have clear explanations. Overall made what is normally a stressful situation a lot easier!
5/5
TrustpilotHelped me land on my feet
Absolutely lovely staff to work with from start to finish. Life took an unexpected turn and I had an urgent, unplanned need to find a new flat quickly. They were incredibly responsive from the very beginning. Maisie got back to me almost immediately after I sent out a message. She asked me a few questions to narrow down what I was seeking and sent me full video tours of everything she thought I might be interested in. Then I was able to organise viewings of the ones I liked the most. She even set up a second visit so I could take additional measurements and make sure everything was perfect. I then submitted online forms to the head office and within a few weeks from first reaching out, I was moved in. My situation was very fluid and they even modified my tenancy start date to help me with my chaos. Since moving in the on-site reception team (who put up with me 6 days a week) have been great. They're always there with a smile and ready to help out with whatever ridiculous ask I have of them. It's just been a great living there so far. Can't speak to the future, but they're on the right track that's for sure.
1/5
TrustpilotDisgusting attitude and ridiculous service
This company is absolutely insane on money grabbing on customers. I used to live at Bury the Rock and the living experience is so awful to start with. 1. Lift is always out of service due to maintenance, and it is absolutely ridiculous especially when you live on the 6th floor and have to walk over 400+ steps of stairs, and it isn’t like the lift gets fixed immediately, i remembered vividly one time taking over 1 full month to fix a lift. 2. Rats appears in the rubbish disposal all the time and it also stink of poo in there. Not only it is disgusting to go there, the smell also spread up to the sixth floor too. 3. Staff members have absolutely disgusting attitude toward my family. When we moved out, they kept saying about how we left a mess of the apartment when some of the mess was already there when we moved in. There is no way a company should expect us to clean up the mess the previous tenant has left. For example, Graingers and us both knew the oven was not clean before we moved in. When moving out, they claimed we left the mess, however it is ironic because we never actually used the oven because of how disgustingly dirty it was. 4. The staff that took care of us when we moved out, they were side eyeing us in a way where like they were looking down on us. This is disgraceful as we are ethic minorities, I don’t know if it was racism or just discrimination in general but the look they gave us were not pleasant. 5. Washing machine was also absolutely disgusting, we only lived there for a year and the washing machine constantly left bad smell on our clothes. 6. Water tank quality is awful, the tank never has enough water for 3 people to shower and we only took 5 minutes each for showering. Please reach out to me because this is not acceptable attitude toward your customers. And they also made us pay the penalty due to the “mess” we left even though we cleaned for over 12+ hours for them. They complained about soap stains on the sink but this is just ridiculous because you can easily fix that yourself and they claimed we have to pay a heavy fine for it. What a joke of a company!
Hello, Thank you for your detailed review, we would like to apologize for the discomfort caused. Please note that we have tried emailing you directly and have requested more information through Trustpilot as well, as we cannot locate the resident's personal details in our database. Please could you urgently get in touch with us at feedback@graingerplc.co.uk so we can investigate your claims further - we are unable to look into this without the name/full address of the resident. We appreciate your support with this, as we are keen to investigate the issues raised and provide an appropriate solution. Best wishes, The Grainger Team.
5/5
GoogleReally happy with my stay at Argo Apartments. The staff, Paul and Angela in particular genuinely care for the residents and make them feel comfortable. They are friendly, responsive and went out of their way to make sure. I was looked after. Feels good to live somewhere that actually cares about its residents after dealing with 2 nightmare landlords in the past.
Thank you for your 5-star review! We are glad that we have made a positive impact on your experience. Kind regards, Toni Muravsky (Senior Resident Services Manager)
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newbury has the most, with 267 reviews rated 2.2 out of 5, followed by London with 157.
