Trusted Agent profile

Verified

Gordon estate agents in London

4.3

★★★★★ Great

790 reviews across 5 offices and 3 platforms

www.goandco.co.uk

Gordon has five offices, all in London. Together they have 790 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

643

Reviews on Google

All 5 offices

The Trusted Agent logo

4.8 / 5

121

Reviews on The Trusted Agent

All 5 offices

Trustpilot logo

26

Reviews on Trustpilot

All 5 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Gordon's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 640 reviews on Google only. Show every review

5/5

Google

Dealt with Tarryn and out of the many agents I contacted, she was the first one to respond, she was patient, pleasant and had the warmth that really makes a difference when dealing with a difficult move. Although I didn't end up going with Gordon & Co, I highly recommend her if you want a pain free experience. Thank you Tarryn!

Dennis · 29 July 2021 · Gordon London (212 Tower Bridge Road)

Agent replied

Hi Dennis, thank you for the great review! We are happy to hear that you were satisfied with the services provided by Tarryn and hopefully we can help you secure the right property next time round.

5/5

Google

We found our fantastic new home with Gordon & Co! Tarryn helped us throughout the process with viewing and the paperwork and she is super helpful, always reply very quickly and answered all of our questions. We had a very positive renting experience. The property management team was super helpful as well, they fixed our problems during move in very quickly and professionally. Would recommend to my friends

Clara · 29 July 2021 · Gordon London (212 Tower Bridge Road)

Agent replied

Dear Clara, Thank you for a lovely review. I am glad both the lettings and property management team provided a service you are happy with. We wish you all the best in your property. Kind regards

5/5

Google

Requested a virtual valuation and was obliged immediately. Great service!

115dancingqueen · 4 July 2021 · Gordon London (1354 London Road)

Agent replied

Thank you for your kind review. We wish you all the best. Regards, Gordon & Co.

1/5

Google

Our experience was not a good one. We felt consistently out of the loop (at time flat out lied to- there's making a sale, and then there's flat out making things up). We did not feel supported by the agent we were working with, it was a constant struggle and always felt like they were doing us a massive favour. Every silly stereotype you've heard from estate agents you'll find to be surprisingly true in this agency. (we never thought it could be so bad until them :/) Stay away if possible, if you can't help it but deal with them; get everything in writing and know that they are not on your team.

Paulina · 30 June 2021 · Gordon London (200 Lavender Hill)

Agent replied

Dear Paulina, thank you for your feedback and sorry to hear about your experience. Gordon & Co. have always endeavoured remain honest and transparent during all moving processes. With regards to your purchase, we are sorry that you were unable to complete before the stamp duty deadline, which understandably is quite frustrating/upsetting. Due to various changes made on your part, Gordon & Co. found it difficult to finalise the new agreement to appease all parties involved. With apologies, we wish you all the best with your onwards purchase.

5/5

Google

Me and my two friends had a really good experience with Rianna as our estate agent. She got into contact as soon as she knew there was a place we would like and sorted a viewing the same day! We were able to sort an offer there and then, and she responded quickly to all our needs and questions. We are so happy with the experience and even happier with our new rental property! Will definitely be recommending Rianna and the agency. Thank you.

Sophie · 23 June 2021 · Gordon London (200 Lavender Hill)

Agent replied

Hi Sophie, thank you for your wonderful review! We are delighted to hear that you were happy with the services provided by Rianna on behalf of Gordon & Co. We hope you all enjoy your time at your new property, and look forward to helping you with your property search in the future!

5/5

Google

The agent was very patient and eager to answer our questions and helped us find a great home.PositiveResponsiveness

Suimei · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Suimei, Thank you for leaving us this 5 star review on the service you received from Gordon & Co. We hope you have settled in well in your new home! Kind Regards Gordon & Co

5/5

Google

Kwan listened to our needs and budget and was able to suggest a suitable selection of flats. On the viewing day Natalie was exceptional and very friendly when showing the flats, including the best Covid safety measures I have seen in viewings. Kwan then dealt with the negotiating and paperwork efficiently and the move in went smoothly. Thanks.PositiveQuality, Professionalism, Value

Jari · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Dear Jari, Thank you for you review in regards to the service you received from Kwan and Natalie. We are glad to know that you were pleased with how smoothly your move in went. Your safety as well as our colleagues is very important especially in these times, so we are pleased that all went well and correct measures were taken. Wishing you all the best in your new home. Kind Regards Gordon & Co

5/5

Google

Absolutely professional and thorough! I dealt with Mr. Rahan Malik to rent my studio.. He was absolutely very professional and thorough. Super friendly and communication is great. Can honestly say best real estate agent I have dealt with.PositiveProfessionalism

Abdullah · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Abdullah, Thank you for taking the time out to leave a review on your experience with Gordon & Co. We will be sure to let Rahan know that you were pleased with the service he provided. Enjoy your new home & have a great weekend! Kind Regards Gordon & Co

5/5

Google

As an international student, gordon & co chose a very satisfactory house for me when looking for a house to rent. The house is located in a district, the location is good, and the price is right. The most satisfying thing is Tang's service. Every time I have a problem, Tang can always help me solve it very well, which has guaranteed my life in the UK.PositiveResponsiveness, Professionalism, Value

Zhou · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Zhou, We are pleased to know that Kwan found you the right property as an international student. We hope you are settling in well in the area and in your new home while you study here in the UK. Kind Regards Gordon & Co

5/5

Google

Recently rented a place through Gordon & Co and had a 10/10 experience with Kwan Tang. This is my second time renting through Kwan over the past 3 years and he has been consistently excellent and resourceful -- would recommend if you are looking for a professional and hassle-free process.PositiveResponsiveness, Quality, Professionalism, Value

Kelvin · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Kelvin, Thank you for leaving this 5 star review in regards to the great experience you had with Kwan. Its great to hear that this is your second time renting with us and also with the help of Kwan. We hope you are enjoying your new home. Kind Regards Gordon & Co

5/5

Google

We were very happy that we chose to sell our property through Gordon & Co. Debola took the time to really understand the features of the flat and to help us over the inevitable obstacles on the path to the sale. He and his colleagues worked with our prospective buyers to ensure that they were the right match and we were all satisfied with the outcome.PositiveProfessionalism

Ann · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Ann, Thank you for this 5 star review. We are very pleased to know that you are happy with the service you received from Debola and the team at Gordon & Co. Its great to hear that all obstacles faced were conquered to get your property sold. We are wishing you all the best in the future. Kind Regards Gordon & Co

5/5

Google

We got in contact with Gordon & Co through RightMove December last year. Mr. Kwan Tang was the agent that that helped us to find the right apartment. We're (wife and I) new in London so imagine how many many questions we had. He was very kind and patience to answer all. Everytime we found a obstacle to a flat he had other options in hands for us to take a look. We moved to the new flat without problems and everything worked well so far. Thanks Kwan!PositiveResponsiveness, Quality, Professionalism

Ulisses · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Ulisses, Welcome to London! We hope you are settled in well in your new home. Thank you for your 5 star review in regards to the service you received from Kwan on the behalf of Gordon & Co. We are pleased to know that he was able to provide you with all the answers you needed and you moved in your new flat with no problems. Kind Regards Gordon & Co

5/5

Google

I had a brilliant viewing experience with Gordon & Co. Dominic took us round some properties and he was incredibly knowledgeable about both of them. He was very professional and could answer all of our questions, and was a real breath of fresh air. He went out of his way to answer follow up questions outside of hours too. Would highly recommend.PositiveResponsiveness, Professionalism

Vivienne · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Vivienne Thank you for this 5 star review in regards to your experience with Dominic on the behalf of Gordon & Co. We are delighted that he was able to provide you with all the answers you needed including all follow questions. We wish you all the best! Gordon & Co

2/5

Google

Gordon & Co was very responsive and helpful throughout the process of finding and renting a place. However, at check-out me and my partner experienced extra charges and hidden fees (~£340 in total) and the overall process of getting some of our deposit back took two months. The charges we received included deductions for items that were broken before we moved in, an additional bill for heating and hot water (even if we paid our bills separately to our utility companies) and an extra fee for additional cleaning since the steam clean we organised "was not sufficient". Review your check-in report meticulously, report any errors and take pictures of everything - this way you are ready to dispute the expected extra charges at check-out.

Tiia · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Tiia, Thank you for this 5 star review. Kwan would be delighted to know that he provided a great service for you while looking for a new home, we will be sure to pass this review on to him. Kind Regards Gordon & Co

5/5

Google

Rented a stunning apartment form Gordon & Co in 2020, still in the property and am EXTREMELY happy with the service from the first interaction, and still am now! Rahan was brilliant to deal with, very experienced and knowledgable - was super fast and had a sense of urgency when dealing with the rental. The whole team are very responsive and helpful... THANK YOU Gordon and Co.PositiveResponsiveness, Quality, Professionalism, Value

AP · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello AP, Thank your for this 5 star review. We are very pleased to know that you are still renting with us and are still happy with the service you have been receiving. We hope you are enjoying your apartment! Kind Regards Gordon & Co

5/5

Google

We're renting with Gordon & Co and I'm very pleased with our experience with them. Kwan Tang was our negotiator and he was very responsive and helpful throughout the whole process and managed to get us our current place very quickly. Would like to thank Megan and Rebecca from the after sales team for their wonderful help in handling all of our inquiries efficiently too. I would definitely recommend them.PositiveQuality, Value

Phoebe · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Phoebe, Thank you for leaving us this 5 star review. We are delighted to know that you would recommend us based on your experience with our team and how helpful they were. We wish you all the best in your new home. Regards Gordon & Co

5/5

Google

Really impressed with Gordon & Co. and have ended up renting through them! Rahan listened carefully and showed me properties that were a great match with our budget/desires - we are really happy with where we've ended up! They were incredible when it came to agency fees/inspection fees (£0) which puts letting outside of London to shame when I'd braced myself for the worst! Hoping for an equally smooth end of tenancy in 11 months time!PositiveQuality, Professionalism, Value

Miranda · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Miranda, Thank you for taking the time out to leave a review on your experience with Gordon & Co. We will be sure to let Rahan know that you were pleased with the service he provided and we are also happy to know that you are happy with the property he helped you to find. Have a great weekend! Gordon & Co

1/5

Google

DON'T WORK WITH THIS COMPANY. This is literally the worst experience I have ever had with a company. Gordon & co do have a very good service, in the beginning, they are very well with their viewings and had good customer service while I was searching for an apartment. But once we rented the apartment they have no loyalty to their tenants, LITERALLY NONE. Due to the COVID-19 virus, my friends and I were forced to move back to our home country. We paid the full amount of the rent in advance. However, Gordon & co didn't care less. We have tried to contact them so many times and tried to come up with so many solutions. But they only showed their loyalties to their Landlord. Whether this situation wasn't bad enough, they also decided to make a major deduction on our deposit. When we asked them for proof concerning these highly expensive costs, they did not respond. I really want to warn every potential customer of Gordon & co, because I would like to prevent any more victims from this terrible company.NegativeResponsiveness, Quality, Professionalism, Value

Julia · 22 June 2021 · Gordon London (Strata Pavillion)

5/5

Google

Gordon and Co were really great and easy to deal with. We dealt with Kwan, who responded to all our emails and queries quickly and thoroughly. He was always on time for scheduled viewings and we never felt rushed while going through the process. Kwan and the whole Gordon and Co team, were very professional and helpful every step of the way, and were by far the best agency that we dealt with while we were looking for our new property to rent in London (and we dealt with quite a few!). Definitely recommend!PositiveResponsiveness, Professionalism

Greg · 22 June 2021 · Gordon London (Strata Pavillion)

Agent replied · 21 June 2024

Hello Greg, Thank you for taking the time to write a review about your experience with Kwan on the behalf of Gordon & Co. We are very pleased to hear that you were happy with the service having dealt this other agents. We hope you enjoy your time in your new London home. Kind Regards Gordon & Co

1/5

Google

Rating only, no written review.

CLeft · 22 June 2021 · Gordon London (1354 London Road)

Agent replied · 21 June 2024

Thank you for your positive review. Gordon & Co. Norbury

5/5

Google

Excellent sales service through Chris Read who was professional and efficient throughout from initial valuation to exchange. I was kept up to date throughout the process and received an excellent service.PositiveProfessionalism

Y · 22 June 2021 · Gordon London (1354 London Road)

Agent replied · 21 June 2024

Thank you for your kind review. We wish you all the best in the future. Regards, Chris

5/5

Google

I received an exceptional service from Samson Obembe. He was very professional through every step of the way and made sure he went the extra mile to provide great assistance. I’d highly recommend samsonPositiveQuality, Professionalism, Value

Emmanuel · 22 June 2021 · Gordon London (1354 London Road)

Agent replied · 21 June 2024

Dear Emmanuel, thank you for your kind review. Regards, Gordon & Co.

5/5

Google

Highly recommend! Especially Michael Frei at Norbury branch Successfully placed me in the flat I really wanted! Michael is the one to go for, went out his way to support me through the whole process, very professional and responsive! Thank you Michael FreiPositiveResponsiveness, Quality, Professionalism, Value

Samantha · 22 June 2021 · Gordon London (1354 London Road)

Agent replied · 21 June 2024

Thank you for your kind review. We wish you all the best in future. Regards, Michael Gordon & Co.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Gordon

Which Gordon office has the most reviews?

London (200 Lavender Hill) has the most, with 363 reviews rated 4.5 out of 5, followed by London (Strata Pavillion) with 172.

Where are the Gordon offices?

The five Gordon offices, by town:

What do sellers say about Gordon?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, RL wrote: "I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ..."

What do buyers say about Gordon?

4 reviews from buyers, rated 5.0 out of 5 on average. For example, Shalini wrote: "From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ..."

What do landlords say about Gordon?

17 reviews from landlords, rated 4.8 out of 5 on average. For example, TE wrote: "I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ..."

What do tenants say about Gordon?

92 reviews from tenants, rated 4.8 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent