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Gordon estate agents in London

4.3

★★★★★ Great

790 reviews across 5 offices and 3 platforms

www.goandco.co.uk

Gordon has five offices, all in London. Together they have 790 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

643

Reviews on Google

All 5 offices

Trustpilot logo

26

Reviews on Trustpilot

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers3 reviews

5.0 / 5 I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ...RL, 2 June 2016Read all 3 from sellers

Buyers4 reviews

5.0 / 5 From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ...Shalini, 15 August 2016Read all 4 from buyers

Landlords17 reviews

4.8 / 5 I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ...TE, 14 May 2017Read all 17 from landlords

Tenants92 reviews

4.8 / 5 Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ...Will, 17 October 2017Read all 92 from tenants

Our offices

Gordon's five offices, most reviewed first. Each has its own page.

Awards

Industry awards

Gordon and its branches won awards at EA Masters in two years, most recently 2020.

EA Masters winners in two years, the group and its branches: 2020, 2019.

EA Masters by year, 2020 to 2019

Source: EA Masters winners lists, as published, linked by year.

Reviews on Google

Showing 640 reviews on Google only. Show every review

1/5

Google

Just wanted to share, as too many others, an extremely negative experience Tom. Somebody you can trust or rely on, who lie to you face to face, not polite or courageous enough to respond to your messages even if you can to meet him. I don't know the rest of the team so I will not judge any other member. Terrible experience.

Afolabi · 3 December 2019 · Gordon London (1354 London Road)

Agent replied

Hi, Please kindly provide more information relating to your experience with our branch as we have no records of you as our customer. Regards, Gordon & Co. Norbury

5/5

Google

I would highly recommend my agent Kwan who is very kind and helpful. Always provide great services and solve my flat problems immediately.

A · 21 November 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Xiaosi Thank you for your great review. We are happy to know you would recommend Kwan through your experience with him helping you find a flat. We hope you enjoy your time at your new apartment. Regards Gordon & Co

5/5

Google

Thank you for helping to find my dream flat. The service was great and I always received fast replies on any inquiries. I am especially thankful to Kwan Tang who made all process very smooth and fast. For now, I can advice their servises.

Злата · 15 November 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Злата Thank you for your positive review. We are glad to know your experience was a smooth and fast one with us. Kwan will be very pleased to know he made this process a good one for you. We wish you all the best. Regards Gordon & Co

1/5

Google

Stay away! Only in it for high margins and from the comments, the rental is even worse

A · 10 November 2019 · Gordon London (1354 London Road)

Agent replied

Dear Dave, We understand this purely relates to your appointment last night where you were informed that the existing tenants would show you around the property. Please contact the manager if you wish to discuss this further. Regards, Gordon & Co. Norbury

5/5

Google

Very good rental service and agency. Kwan helped me solve many problems. He helped us speed up the process so that we could move in the planned date. And he help me communicate with the landlord and solve the lease problem in the contract as well. He is very patient and his response is very efficient. Just recommend this agency to everyone. A perfect experience.

Yeates · 5 November 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Yeates, Thank you for this great review on the service you received from Kwan on the behalf of Gordon & Co. We are happy to know that your experience was a great one and we hope you enjoy your new apartment! Kind Regards Gordon & Co

5/5

Google

We recently engaged Gordon and Co. to find tenants for our rental property. We were very pleased with the support and speed at which tenants were secured. The experience has been very positive. Thank you to Natalie and Rahan.

Simon · 27 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Simon, Thank you for this great review. We are very happy you are pleased with the service in renting your property. We look forward to continue working with you in the near future. All the best! Gordon & Co

5/5

Google

Tarryn was amazingly responsive and did a fab job of making what would normally be a stressful process very easy

Shivaun · 22 October 2019 · Gordon London (212 Tower Bridge Road)

5/5

Google

Becky was so helpful and has made the usually very stressful process of moving very easy!

Esther · 18 October 2019 · Gordon London (212 Tower Bridge Road)

Agent replied

Hi Esther, thank you so much for your lovely review! We are happy that the whole process was a smooth one for you! The team here at Tower Bridge wish you all the best and hope you enjoy your new home!

1/5

Google

Don't trust them

Sarah · 17 October 2019 · Gordon London (1354 London Road)

Agent replied

Dear Sarah, Please kindly provide more information relating to your experience with our branch as we have no records of you as our customer. Regards, Gordon & Co. Norbury

5/5

Google

Kwan is a good agent and also speaks cantonese. The houses he recommended are very good.

Li · 16 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hi Christina, Thank you for your review in regards to the service you received from Kwan. Kind Regards Gordon & Co

5/5

Google

Thanks Kwan Tang helping me find a good apartment, very helpful and friendly at all times. Highly recommend!

Jinglu · 16 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Jinglu, Thank you for your review, we will be sure to pass your kind words to Kwan. We wish you all the best in your new apartment. Kind Regards Gordon & Co

5/5

Google

Great estate agents, very good at getting back to you quickly. A special thank you Kwan, who has found me the past two flats I've lived in! He is always super friendly and helpful.

Erika · 16 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Erika, Thank you for this great review. It is very good to know this is your second time renting with us and Kwan was friendly and helpful in finding you an apartment. Wishing you all the best and we would be very happy to assist you should you need us again in the future. Regards Gordon & Co

5/5

Google

Great experience. Edmund did a great job and provided a lot of help.

吴蔚楠 · 14 October 2019 · Gordon London (6 London Street)

Agent replied

Dear Weinan, thank you for the five-star review! It's great to hear of your experience working with Edmund on behalf of Gordon & Co. and we hope you are enjoying your time at Craven Terrace.

5/5

Google

Good service! Pavlo was very professional and could handled the issue efficiently. Really appreciate your assistance.

Skyler · 13 October 2019 · Gordon London (6 London Street)

5/5

Google

Very nice and helpful agent I would recommend this if you're looking for new apartment to stay. They are very responsive and willing to help at any circumstance. Shout out for Kaun who's my agent and find me the perfect room to stay! ????

Ploy · 11 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hi Ploy, Thank you for your review. We are happy to hear Kwan was able to find you the perfect property to stay and that you would recommend us! We hope you enjoy your time at your new property. All the best. Gordon & Co

5/5

Google

Good place to find an apartment .

Fawaz · 9 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Fawaz, Thank you for your review, we wish you all the best in your new apartment. Regards Gordon & Co

1/5

Google

Terrible real estate agency... Charges you with tons of "fees" at the end of the tenancy: "check out fee", "hot water fee", "heating fees"! Is that even legal???

Sam · 9 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Sam, We are very sorry to hear that you felt your experience with us was not a good one. As stated in your rental agreement, you are responsible for all bills including water and heat for the period you are renting the property. We would really like to understand what you felt went wrong so please do contact our Lettings manager Natalie Forgrave to discuss this further on 02077037088. Regards Gordon & Co

5/5

Google

I had a pleasant and efficient experience with Gordon and Co when Pavlo was sorting my lease. Responses were prompt and continue to be with any queries I may have and it was an easy and straightforward process overall!

Jasveen · 9 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Jasveen, We are pleased to know that you had a pleasant and efficient experience with Gordon & Co especially with the help of Pavlo. We are happy that your overall experience was a good one. Thank you for your review. Kind Regards Gordon & Co

5/5

Google

Great service offered by Thomas, always here to answer questions quickly and efficiently. Thank you!

Tanguy · 4 October 2019 · Gordon London (6 London Street)

Agent replied

Hello Tanguy, thank you for the five star review! Thomas was happy to be of service to all your questions and queries. We thank you for renting through Gordon & Co. and wish you all the best.

5/5

Google

We have recently rented a beautiful apartment through Gordon & Co. Thomas was great - very helpful and very much hands on, we have moved in within a week without any major problems, this included furnishing of the apartment during that time. When Thomas was off, his colleagues were also extremely helpful. I would not hesitate recommending this company for rentals and Thomas himself is a great agent!

Anna · 4 October 2019 · Gordon London (6 London Street)

Agent replied

Dear Anna, thank you so much for your lovely review! We are happy that the process was a positive one for you, and that everything went as smooth as possible. Your review has been passed onto Thomas who was happy to provide his services. Wishing you happy times at Bryant Apartments!

5/5

Google

This is my second time I have used gordon and co. for rental properties. Kwan is very professional and able to help me to find exactly what I am looking for. Great agent with quick response. I highly recommend him and will not hesitate to use Gordon and co. again in the future.

Jessica · 2 October 2019 · Gordon London (Strata Pavillion)

Agent replied

Dear Jessica, Thank you for your positive review. It is great to know it was your second time renting through us and that you are happy with the service you received from Kwan. We will be very happy to assist you in the future should you need our services again. Kind Regards Gordon & Co

5/5

Google

Excellent, direct, and timely service. Thanks much to Tarryn on executing a lease for me so soon and ensuring my move-in date was reached way before I even anticipated. Would highly recommend, very genuine and professional!

Sasa · 23 September 2019 · Gordon London (212 Tower Bridge Road)

Agent replied

Hi Sasa, thank you for a great review! So glad to hear of your experience with Tarryn on behalf of Gordon & Co and that all your needs were met! We hope you enjoy your time at London City Island.

5/5

Google

This estate agents made the renting process easy. Any query we have was answered quickly and all information we needed was always provided with us. For our first experience renting it was a positive one.

Georgia · 23 September 2019 · Gordon London (212 Tower Bridge Road)

5/5

Google

They managed my flat and eventually sold it and I was very happy with their results.

Gary · 23 September 2019 · Gordon London (Strata Pavillion)

Agent replied

Hello Gary, Thank you for this review. We are very pleased to know that you are happy with the results in regards to selling your property. We wish you all the best and are very happy to assist you in the future should you need us. Kind Regards Gordon & Co

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Gordon

Which Gordon office has the most reviews?

London (200 Lavender Hill) has the most, with 363 reviews rated 4.5 out of 5, followed by London (Strata Pavillion) with 172.

Where are the Gordon offices?

The five Gordon offices, by town:

What do sellers say about Gordon?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, RL wrote: "I have worked in property for a number of years and have found that generally, agents leave much to be desired in terms of service and professionalism. Debola ..."

What do buyers say about Gordon?

4 reviews from buyers, rated 5.0 out of 5 on average. For example, Shalini wrote: "From the first viewing to completion and exchange Gordon and Co, especially Steve Para have been extremely helpful and professional in the way they've handled ..."

What do landlords say about Gordon?

17 reviews from landlords, rated 4.8 out of 5 on average. For example, TE wrote: "I've dealt with Thomas for a couple of years now and I'm happy to write this because of the level of service I've received. He has been excellent. Honest ..."

What do tenants say about Gordon?

92 reviews from tenants, rated 4.8 out of 5 on average. For example, Will wrote: "Overall Thomas provided a professional, thorough and responsive service. He was able to organise a viewing of the property we now rent at very short-notice, and ..."

Has Gordon won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, South East London. The group and its branches have also won 1 other industry award since 2019.

Reviews may appear on more than one platform.

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