Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleA very complicated sale with a long chain and probate handled with calm assurance by Gemma. Constant contact in the toughest of Covid times and elation when finally we got to exchange of contracts. Thanks Gemma
Sally · 2 February 2021 · Goodfellows London
Agent replied
Dear Sally , I think we can all sense the tension of dealing with a long chain, probate and with the pandemic making everything so tough. It is wonderful that you felt that Gemma gave you the assurance that her calm approach and constant contact would get you through to an exchange, and we are delighted it happened for you. Thank you for your 5 STARS . Kind regards Goodfellows Morden
★★★★★ 5/5
GoogleI want say a huge thank you to Jamie and Omar for the amazing job they did with the sale of our property. They were keeping us up to date , with the viewing and also been very flexible when we needed. We are not planning to move in the near future but if we were , I would definitely recommend Goodfellows to the highest level. We could not have done the sale and buy without them , You have all been fantastic ! Thanks , Laszlo , Edit , Ryan , April
Laszlo · 2 February 2021 · Goodfellows Mitcham
Agent replied
Dear Laszlo, thank you for your 5 STAR review, it is wonderful to read that Jamie and Omar did an amazing job. Our customer service is very important to us and is a key to our success. The team are on hand to help with your sale and purchase and it is always great to help a family secure their next dream home. Enjoy it and who knows one day in the future we would like to help you again. Kind regards Goodfellows Mitcham
★★★★★ 5/5
GoogleI sold my property through Goodfellows. Musa was absolutely perfect for me. What a great agent always available on the phone no matter what time I call him he was always available. If he missed my call which sometimes happens he called me right back. With him I always knew what was happening in the sale. He would always contact me with updates to let me know if there is anything new happening. I myself have worked as an estate agent for many many years. I can say this Musa is a very very good agent. I have worked with many different agents. He is very different with his service and he really cared about his job with a lot of passion which does show. Honest to god he was a blessing for us as I don't think anyone else could have handled the sale like him. 10/10 for everything!! If you are on the market or thinking about it choose Goodfellows. As a vendor they went well above my expectations and got me more than I thought! Very very happy thank you!
Antonio · 31 January 2021 · Goodfellows Mitcham
Agent replied
Dear Antonio, what a superb 5 STAR review from who it appears to be an ex estate agent which is so very gratifying as let's face it you will know how tough the job is but hopefully we don't just do it with a smile , we do it the Musa Way ...which is as you say , always available , kept you updated , cared about his job with a lot of passion which does show , was a blessing and with 10/10 for everything !! Wow possibly the best review we have read. Thank you. Kind regards Goodfellows Mitcham.
★★★★★ 5/5
GoogleThank you, Gemma. A professional, responsive service...... what else can you ask for?
Mr · 30 January 2021 · Goodfellows London
Agent replied
Dear Paul , thank you for your 5 STAR Review. we are very pleased that you found our service both professional and responsive and Gemma will be particularly pleased to have her name in lights. Kind regards Goodfellows Morden.
★★★★★ 5/5
GoogleRating only, no written review.
Tee · 26 January 2021 · Goodfellows Mitcham
Agent replied
Thank you Tee, please if you get a chance , let us know why we were awarded Five Stars as we would like to thank the colleague who provided you with the service. Kind regards Goodfellows Mitcham.
★★★★★ 5/5
GoogleI used Goodfellows to purchase a property. The whole process was very well organised and professional throughout. Gemma Bedford was fantastic, proactive and very helpful. Will definitely recommend Goodfellows!
Sam · 22 January 2021 · Goodfellows London
Agent replied
Dear Sam , thank you for your very positive 5 STAR review. We are delighted that you felt the process was well organised and professional and the fact that Gemma was fantastic, proactive and very helpful. Gemma will be so pleased to read your thoughts, knowing others will see what she is capable of to. Kind regards Goodfellows Morden
★★★★★ 5/5
GoogleWe recently rented a house, and Goodfellows helped us with that. We are very pleased to work with Barbara Courpasson. She is an expert in her field, and treats her work responsibly. For which we are sincerely grateful to her and can recommend to family and friends!!!
Misha · 22 January 2021 · Goodfellows London
Agent replied
Dear Misha, thank you for your 5 STAR review , Barbara will be delighted to read this and we hope it helps drive other customers to us so we can help them to. We like to think that all of our colleagues are experts but Barbara has certainly proven that, when dealing with yourselves. Kind regards Goodfellows Morden
★★★★★ 5/5
GoogleIt was our first time renting a property but the staff at Goodfellows make the process very smooth for us. Especially Barbara and Sharmila who were very patient and professional, they helped us a lot and answered any questions we had. We are very grateful for all the help from Goodfellows.
Sutha · 19 January 2021 · Goodfellows Estate Agents Morden
Agent replied
Dear Sutha, congratulations on your first rental. We are very pleased that you found the process to be very smooth and that you were kind enough to shine the spotlight on Barbara and Sharmila for being patient and professional and helping a lot. Kind regards Goodfellows Morden.
★★★★★ 5/5
GoogleSharmila at Goodfellows was amazing. Even during these challenging times she has managed to get us a property where all other estate agents just weren't showing any interest. We were met with a few issues through the process but Sharmila worked with us to make sure everything went through on time. I would definitely recommend Goodfellows for anyone wishing to rent a property.PositiveResponsiveness, Quality, Professionalism
Nathan · 11 January 2021 · Goodfellows London
★★★★★ 1/5
GoogleI’ve never actually used Goodfellows but decided to give them an appropriate review due to the amount of junk advertising flyers the Morden office puts through my letterbox, despite a prominent ‘No Junk Mail’ sign attached to said letterbox.
Having spoken to the branch manager about this via email, I was assured it would stop.
However, I’ve had at least 3 more flyers since.
If this is the care and attention they give to such a simple request, I certainly would never entrust them with any of my future conveyancing matters.
Nick · 11 January 2021 · Goodfellows London
Agent replied
Dear Mr Palmer , we are very sorry to hear about this situation. During the Covid-19 pandemic our canvassing material has been dealt with centrally and has been distributed by the Post Office , so we can only presume that as we have paid for the distribution they are not considering the leaflets to be junk , which we can only apologise for and would perhaps suggest that you could hopefully ask your postman / postwoman to refrain from putting them through your letterbox. We would fully understand you doing this and can again only apologise to you for the inconvenience this has caused. Kind regards Goodfellows Morden.
★★★★★ 5/5
GoogleGreat experience with Goodfellows. In particular Sam and Omar. We sold our property and bought an onward purchase all through Goodfellows. Professional and very reliable.PositiveProfessionalism
Conor · 9 January 2021 · Goodfellows Estate Agents Sutton
Agent replied
Thank you Connor , what a great review for Sam and Omar to receive. Very pleased that you not only sold through us but purchased to. Congratulations on you exchanging contracts and we look forward to you remaining close neighbours. Kind regards Goodfellows Stonecot Hill
★★★★★ 5/5
GoogleI can only suggest them, no hidden fees just straight talk.
Imre · 5 January 2021 · Goodfellows Estate Agents Morden
Agent replied
Dear Imre , thank you for your straight talking 5 STAR review . We love it !!...kind regards Goodfellows Morden
★★★★★ 5/5
GoogleWe recently purchased a flat to rent and got an offer from a tenant just before Christmas, but also wanted to move in on 30 Dec. It seemed this timeframe would be pretty difficult to achieve given holidays but Louise did an excellent job and was available by text/email throughout the holidays (even when officially not working) to move things along. So far our experience with Goodfellows has been 5* and couldn't ask for anything more.
David · 4 January 2021 · Goodfellows Cheam (40 The Broadway)
Agent replied
Dear David, we also wish to congratulate Louise for her dedicated service and we very much hope that this will be the start of a long working relationship with you and your property. Thank you for your 5 STARS. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleWe recently purchased a flat to rent and got an offer from a tenant just before Christmas, but also wanted to move in on 30 Dec. It seemed this timeframe would be pretty difficult to achieve given holidays but Louise did an excellent job and was available by text/email throughout the holidays (even when officially not working) to move things along. So far our experience with Goodfellows has been 5* and couldn't ask for anything more.
David · 3 January 2021 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied
Dear David, we also wish to congratulate Louise for her dedicated service and we very much hope that this will be the start of a long working relationship with you and your property. Thank you for your 5 STARS. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleSold a property through Goodfellows earlier this year. Despite difficulties caused by pandemic (including a buyer pulling out due to Covid uncertainties), we were kept informed at all stages and the sale proceeded as smoothly as could be expected. Many thanks to Sam Bedford and the rest of the team.
David · 29 December 2020 · Goodfellows Estate Agents Sutton
Agent replied
Dear David , thank you for your 5 star review and thank you for acknowledging the very different circumstances that we had to cope with in order to get sales through. Sam will be delighted to read this and we all hope that as we progress through 2021 that things will begin to return to a more normal existence. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleWe are very thankful to all the staff at goodfellows for making our experience of buying a new property so easy and smooth for us. We are especially thankful to Omar and Ellie who communicated with us really well and were always ready to answer our questions. Thank you so much!
Sutha · 26 December 2020 · Goodfellows Estate Agents Sutton
Agent replied
Dear Suthashini the team will be very pleased to read your thoughts and to receive your 5 Star review. We always aim for a transaction to go smoothly but sometimes it doesn’t always go that way see we are delighted that your experience was so good. Omar and Ellie are a great combination ably supported by Sam and they are really being noticed in their area. Thank you again for such a lovely review. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleSam Bedford and the team helped us buy our house. Sam was always courteous and professional and helped put us at ease during the process.
Adam · 24 December 2020 · Goodfellows Estate Agents Sutton
Agent replied
Dear Adam thank you for highlighting some key words that for us stand out, courteous, professional and ease. These are how we would like Clients to see us and experience this service from us , so thank you for making our service stand out and shining the spotlight on Sam. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleI have just sold my home of 38 years and this was a very big decision to down size. With the help of Samantha at goodfellow every thing went very smoothly she was amazing with her advice and help I can not praise her and her staff enough I would recommend them to anyone wanting to sell or buy from godfellows thankyou so much Sam and Ellie
Valerie · 24 December 2020 · Goodfellows Estate Agents Sutton
Agent replied
Dear Valerie this review means so much and says so much.. it’s never easy leaving a home but after 38 years it must feel almost impossible. This is why for us , it is still so important to be available to clients face to face (currently with masks and at a social distance) on the telephone and via email. Samantha has a wonderful warm way with clients and we are delighted that she impressed you and is also impressing others . Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleI rarely ever find the time to write reviews anymore, but this person I have dealt with at Goodfellows - Cheam Village deserves the recognition and respect from her managers, Lorraine Green. She is genuinely a one in a million. I have dealt with properties since 2013 and not once have I ever experienced a sales person who truly wants the best for her clients, regardless if they buy from her or not. I dealt with Lorraine back in the Summer and she showed me a property. She was kind, friendly and very informative and honest. She never once pushed me for a sale, she never pestered me, she always followed up and made herself available to me for questions at any time. She was down to earth and felt like a friend upon our first interaction. After the first viewing, I contacted Lorraine almost 4 months later, I mentioned my name and she knew exactly who she was talking to, what my situation was, my motorbike, the fact I had a dog and even remembered my partner didn't turn up to the last viewing! She made a ridiculous amount of effort that I have never seen in anyone before, to remember the tiniest of details about me made me feel like she wasn't just after a sale, she wanted the best for me and was interested in my well being and happiness. A good-hearted person!
Lorraine booked a second viewing for me this week, unfortunately I didn't see her on the day but we had a follow up call to find out how the viewing went. I had made an offer on a property elsewhere and this had been accepted, but Lorraine was over the moon for me. She didn't care that I didn't buy from her, she was excited and felt the same relief I had felt after a lengthy stressful time for me trying to find the perfect property. She spent a good while allowing me to ask questions in relation to me buying this property elsewhere, she answered questions I had about conveyancers, mortgages and she went above and beyond to obtain information for me, not forgetting the fact I didn't buy a property from her! Sales members are notoriously known in most industries of pushing for sales and if there is no money in it for them, they are quick to forget you and move onto the next person. This is far from the case with Lorraine. I have agreed to keep her updated through my progress, and God forbid it doesn't work out with this property, Lorraine will be the first person I call.
The senior management at this branch as well as directors have to know about Lorraine, I'm not sure if they are aware of this wonderful lady but I hope my words encourage them to reward her and show her the recognition and respect she deserves. To lose her as an employee, this branch will truly experience a major loss and will be a huge blow to the team. I wish Lorraine the absolute best with everything and could not fault her at all with anything. Lorraine, thank you a million times, you will never truly understand how appreciative I am. You have over delivered and never once stopped caring or being outstanding during this pandemic and have always been positive and helpful.
Thank you for everything :)
Jay
Jay · 22 December 2020 · Goodfellows Cheam (40 The Broadway)
Agent replied
Dear Jay , thank you for such a heart warming review for one of our most popular negotiators who is very much appreciated by the team at Cheam and also by everyone in the company for her hard work and dedicated approach , with as you say a true touch of friendliness . We want all clients to remember our service to them and we hope that Lorraine's standards are repeated again and again from all of our branches but we are aware as you pointed out she is genuinely one in a million and sets a very high standard. We wish you well for your purchase and thank you for taking time to write this amazing 5 Star Review. Kind regards Goodfellows Cheam.
★★★★★ 5/5
GoogleI rarely ever find the time to write reviews anymore, but this person I have dealt with at Goodfellows - Cheam Village deserves the recognition and respect from her managers, Lorraine Green. She is genuinely a one in a million. I have dealt with properties since 2013 and not once have I ever experienced a sales person who truly wants the best for her clients, regardless if they buy from her or not. I dealt with Lorraine back in the Summer and she showed me a property. She was kind, friendly and very informative and honest. She never once pushed me for a sale, she never pestered me, she always followed up and made herself available to me for questions at any time. She was down to earth and felt like a friend upon our first interaction. After the first viewing, I contacted Lorraine almost 4 months later, I mentioned my name and she knew exactly who she was talking to, what my situation was, my motorbike, the fact I had a dog and even remembered my partner didn't turn up to the last viewing! She made a ridiculous amount of effort that I have never seen in anyone before, to remember the tiniest of details about me made me feel like she wasn't just after a sale, she wanted the best for me and was interested in my well being and happiness. A good-hearted person!
Lorraine booked a second viewing for me this week, unfortunately I didn't see her on the day but we had a follow up call to find out how the viewing went. I had made an offer on a property elsewhere and this had been accepted, but Lorraine was over the moon for me. She didn't care that I didn't buy from her, she was excited and felt the same relief I had felt after a lengthy stressful time for me trying to find the perfect property. She spent a good while allowing me to ask questions in relation to me buying this property elsewhere, she answered questions I had about conveyancers, mortgages and she went above and beyond to obtain information for me, not forgetting the fact I didn't buy a property from her! Sales members are notoriously known in most industries of pushing for sales and if there is no money in it for them, they are quick to forget you and move onto the next person. This is far from the case with Lorraine. I have agreed to keep her updated through my progress, and God forbid it doesn't work out with this property, Lorraine will be the first person I call.
The senior management at this branch as well as directors have to know about Lorraine, I'm not sure if they are aware of this wonderful lady but I hope my words encourage them to reward her and show her the recognition and respect she deserves. To lose her as an employee, this branch will truly experience a major loss and will be a huge blow to the team. I wish Lorraine the absolute best with everything and could not fault her at all with anything. Lorraine, thank you a million times, you will never truly understand how appreciative I am. You have over delivered and never once stopped caring or being outstanding during this pandemic and have always been positive and helpful.
Thank you for everything :)
Jay
Jay · 21 December 2020 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied
Dear Jay , thank you for such a heart warming review for one of our most popular negotiators who is very much appreciated by the team at Cheam and also by everyone in the company for her hard work and dedicated approach , with as you say a true touch of friendliness . We want all clients to remember our service to them and we hope that Lorraine's standards are repeated again and again from all of our branches but we are aware as you pointed out she is genuinely one in a million and sets a very high standard. We wish you well for your purchase and thank you for taking time to write this amazing 5 Star Review. Kind regards Goodfellows Cheam.
★★★★★ 5/5
GoogleMy boyfriend and I purchased a property listed by Goodfellows Estate Agents. Lucy Putnam-Smith was helpful from the beginning and always quick to respond. We offered an unusual amount on the house that was accepted but had to be rounded up by 20p for the computer system to allow it to be inputted, we had totally forgotten about this by the time we had exchanged however Lucy had not and returned our 20p at the same time which was a lovely gesture. As first time buyers we had a lot of questions regarding terminology and processes but Lucy was always happy to answer us, often being more helpful and clear than our solicitor.
Nicki · 21 December 2020 · Goodfellows Estate Agents Morden
Agent replied
Dear Nicki, what a lovely heart felt story and well done to Lucy for remembering the 20p . It really shows that sometimes the smallest things make such a difference. We are also very impressed that Lucy as you say was 'often more helpful and clear than our solicitor' AMAZING. Thank you for your 5 STARS. Kind regards Goodfellows Morden
★★★★★ 5/5
GoogleBarbara Courpasson Lettings Agent
Very Helpful great communication
Professional one of the best Lettings Agent
I have ever dealt with 5*
Elkir · 20 December 2020 · Goodfellows Estate Agents Morden
Agent replied
Dear Elkir, what a great review for Barbara, she and we can be very proud of your very fine words. Let's hope she stays with us so other clients can benefit from her great service and that this shows what it takes to be, as you say, the best Lettings Agent I have dealt with ! Thank you Kind regards Goodfellows Morden
★★★★★ 5/5
GoogleHuge thanks to Omar Shosanya at the sutton branch for making our whole buying process very smooth and for accommodating our several house visit requests!! He is very friendly, energetic and has been very responsive to all our queries! thanks again Omar.
Narmatha · 19 December 2020 · Goodfellows Estate Agents Sutton
Agent replied
Dear Narmatha, thank you for taking the trouble to post this positive review. Omar certainly is doing very well at impressing the customers like you and I’m sure he wants to take this excellent level of service into next year. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleWe are helped by Lucy who was very professional. As first time buyers, we were unsure about some of the jargon, and she was always very helpful to clarify in a time effective manner. Would recommend her, for a smooth process.
Bernard · 13 December 2020 · Goodfellows Estate Agents Morden
Agent replied
Dear Bernard, thank you for taking the time and trouble to post this excellent review. We are very grateful and we are also pleased that it is another review which proves that Estate Agents are there to help not just sell. Well done Lucy !! Kind regards Goodfellows Morden
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