Trusted Agent profile · Surrey and Greater London
Verified
★★★★★
2,986 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 2,986 reviews on two platforms, rated 4.7 out of 5 overall.
2,984
Reviews on Google
All 7 offices
2
Reviews on View Agents
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery professional and helpful, Especially Sarah managed everything in a very professional way , thank you very much Sarah and all staff of Goodfellows
Thank you very much for your feedback Tahir, we're very pleased to hear that Sarah was able to assist you in such an efficient manner. We wish you all the best for the future.
5/5
GoogleVery helpful, Very professional, brilliant service Tamara has been helping us find our property and has communicated every step of the way !!
Thank you for your feedback. We’re pleased to hear Tamara has been so helpful and kept you informed throughout the process. Wishing you all the best.
5/5
GoogleIt's been more than 8 years since I have been with them as an owner of a property. They have been always prompt clear in their communication and also provide guidance on what steps I need to take with the changing the laws. I have been working recently with Sarah, Meg, Sharmila and Esther who guided me through out the process of getting a new tenants into my property. Thank you Sarah, Meg, Sharmila and Esther !!!
Joseph - thank you for taking the time to review our service.
5/5
GoogleWe had a wonderful experience working with Yasmin from Goodfellows. She was incredibly supportive throughout our entire search for a new apartment, always available when we needed her and endlessly patient with all our questions and …
Thank you for your kind review Tammy. We’re thrilled to hear Yasmin provided such supportive and professional guidance throughout your search, and we really appreciate your recommendation.
5/5
GoogleExcellent and efficient service as usual from Fella Naas and her colleagues at Goodfellows.My property wasn't on the letting market for more than 24 hours before a tenant was found,and all the necessary paperwork was organised and signed by the end of the week!The flat is now occupied. Very happy.Jaz
As a long standing client of Goodfellows Estate Agents we appreciate you taking the time to provide feedback on our service. Fella and the rest of the lettings team will be most delighted to see your comments. Thank you so much Jaz
5/5
GoogleGreat team. Absolutely professional service from start searching our property to the end. Thank you so much Yasmin and Fella you're the best. Goodfellows Cheam village office is the place for easy and fast move in the right home for …
Thank you so much for your kind feedback, you were so pleasant to deal with and made our experience with you enjoyable. We hope you will be very happy in your new home :)
5/5
GoogleA huge thank you to Yasmin and Fella for making our move so smooth and really easy! Such a lovely experience, made the process of moving so much less stressful. Thank you for helping us find our new home 🥰 …
Thank you for taking the time to write about your experience with Goodfellows and our team at Cheam Village. Fella and Yasmin will be delighted to see your fantastic feedback. We would like to take the time to wish you a very happy tenancy.
5/5
GoogleYasmin and Fella have been an amazing help with our rental search! Very professional, very easy to speak to and all round lovely! They have made this process so smooth, thank you both for all your help!
Thank you very much for taking the time to share your experience Harvey. We're so pleased the team made the process so straight forward for you and we wish you all the best for the future.
5/5
GoogleI’m extremely grateful for the outstanding service provided by the Goodfellow Cheam Village team. They are professional, efficient, and consistently quick to respond with clear and helpful updates. Special thanks to Stefan Rojas and Maria for their warm attitude and exceptional professionalism. Truly an excellent team, highly recommended!
Dear Hawkins , with the cold days and nights that have just hit us all how nice to see your reference to a warm attitude ...Maria and Stefan will be so pleased with this review and now that have relocated to our New Office at 11-13 High St Cheam Village SM3 8RQ , they will be delighted to help others and again offer a professional and efficient service from their new premises...thank you for your kind and considered words. Kind regards Goodfellows Cheam Village
5/5
GoogleStefan and Maria were both more than helpful from start to finish. The sale was complicated with a lease extension, difficult buyer's solicitor and a client constantly turning the screw. (myself!) The Goodfellows team continued to push the process and challenge the buyers legal team with an unwavering persistence. Stefan was always on hand to answer a call or e-mail and added a level of comfort throughout the process that was very welcome! I would most certainly recommend using the Goodfellows to anyone that is looking to sell a property in the area.
Dear Alex ...the trials and sometimes tribulations of selling , thank you for highlighting that we continued to push the process with unwavering persistence. Stefan and Maria will be delighted to see that their efforts didn't go unnoticed and the line we like most is ; 'a level of comfort ' what a great line ...thank you and we are here to help anyone who wants to achieve a successful sale . Kind regards Goodfellows Cheam
5/5
GoogleWe had a wonderful experience working with Yasmin from Goodfellows. She was incredibly supportive throughout our entire search for a new apartment, always available when we needed her and endlessly patient with all our questions and concerns. Her professionalism stood out at every step, she gave us clear guidance, offered thoughtful suggestions, and truly helped us make up our minds with confidence. We’re very grateful for her dedication and would highly recommend her to anyone looking for a reliable and caring agent.
Thank you for your kind review Tammy. We’re thrilled to hear Yasmin provided such supportive and professional guidance throughout your search, and we really appreciate your recommendation.
5/5
GoogleExcellent and efficient service as usual from Fella Naas and her colleagues at Goodfellows.My property wasn't on the letting market for more than 24 hours before a tenant was found,and all the necessary paperwork was organised and signed by the end of the week!The flat is now occupied. Very happy.Jaz
As a long standing client of Goodfellows Estate Agents we appreciate you taking the time to provide feedback on our service. Fella and the rest of the lettings team will be most delighted to see your comments. Thank you so much Jaz
5/5
GoogleA huge thank you to Yasmin and Fella for making our move so smooth and really easy! Such a lovely experience, made the process of moving so much less stressful. Thank you for helping us find our new home 🥰 …
Thank you for taking the time to write about your experience with Goodfellows and our team at Cheam Village. Fella and Yasmin will be delighted to see your fantastic feedback. We would like to take the time to wish you a very happy tenancy.
5/5
GoogleYasmin and Fella have been an amazing help with our rental search! Very professional, very easy to speak to and all round lovely! They have made this process so smooth, thank you both for all your help!
Thank you very much for taking the time to share your experience Harvey. We're so pleased the team made the process so straight forward for you and we wish you all the best for the future.
5/5
GoogleThe team at Goodfellows, Sutton have been amazing from start to finish in the selling of my mother's maisonette. They are very helpful and explain all the steps taken throughout the process. Kerry and Debbie kept me very much informed throughout. A pleasure to do business with.
Dear Alan , this is such a wonderful review and we were delighted to be able to assist you in selling your mother's maisonette. The team , as ever , thought you were great and very understanding over the timescale and were so pleased that the sale was successful. Kerry and Debbie always will try and keep clients updated and they will be so happy to read this excellent review...thank you. Kind regards Goodfellows Stonecot Hill
5/5
GoogleThe sale of my property did take long, but thanks to team at Goodfellows, Kerry and Debbie and Solicitour Paul D, it all came together with smiles all around. Thank you for making it happen. 🙏🙏💎💎🧿🧿 …
Thank you for your kind words Srio, we really appreciate your feedback!
5/5
GoogleSutton office - corresponding with Lilian Phimester has always resulted in friendly, prompt and helpful response. Brilliant lady. Thanks
Thank you for your 5 star review Sue, we will be sure to pass on your thanks to Lillian!
5/5
GoogleGoodfellows Estate Agents, Sutton have been absolutely outstanding throughout our entire home-buying journey. We spent a year searching for the perfect house, and they were patient, supportive, and consistently professional from start to finish. During our recent purchase, we encountered some difficulties with our solicitor, and Goodfellows went above and beyond to help us. They were incredibly kind and proactive, even helping us find a new solicitor. Thanks to their support, the rest of the process went smoothly and stress-free. I’ve never had a single issue with Goodfellows during the whole year we worked with them. Their dedication, honesty, and commitment to their clients truly set them apart. I strongly recommend Goodfellows Estate Agents, Sutton to anyone looking to buy or sell a property. They made a challenging process feel easy, and we are genuinely grateful for their help.
Thank you for such a thoughtful review Shika. We’re delighted to hear the team supported you throughout your home-buying journey and helped make the process as smooth as possible. We really appreciate your recommendation and kind words.
1/5
GoogleAwful communication and poor knowledge of the property (to the point of almost hiding defects in the property) made our first time buying experience way more stressful than it should have been. Debbie showed little support throughout the 5 month long process, probably replied to 2 out of 50 emails we sent (we only sent that many due to not knowing what was going on with the house) and overall seemed to be annoyed that we wanted to purchase the property. When we threatened to pull out of the purchase, Debbie finally kicked into gear and communicated very efficiently. On completion of the purchase, you unceremoniously pick up the keys from the office, get given a bottle of wine (the only positive) and a quick congrats and that's it. No meeting at the property, no final walkthrough with a "here are your meters, here's your lights, the seller left lightbulbs for you here, etc" and no inspection of the property before handover. Ours was left in such a terrible state, I'd frankly be embarrassed to sell as is. It comes across as a complete lack of pride in the work and in the housing stock they're selling. For such a momentous occasion in someones life, the experience was marred by poor service and a lack of courtesy. We certainly won't be using Goodfellows when we do decide to sell the property.
Dear Dylan , thank you for your frank and honest review. This is not what we want customers to feel after they have bought a property through us , but we have to respect your views. What we would say is that your views are very much isolated compared the vast majority of reviews about the Stonecot Hill office and particularly Debbie. I know you were aware of the particular circumstances of the sellers which created a lot of the time delays and difficulty in communication and you did in fact negotiate a sizeable reduction on your purchase. It was a lengthy time to purchase, and we are sorry that it took so long. As an agent we are involved but not entirely responsible for how long a transaction takes or indeed how an owner might leave a property prior to the new owners moving in. We understand that you have already chosen not to use us in the future, however we will continue to service the local property market as we have successfully since 1990 and will take learnings from this to ensure we continue to improve. Kind regards Goodfellows Stonecot HIll .
1/5
GoogleIf you’ve ever dreamed of buying your first home while being “assisted” by someone with the responsiveness of a brick and the enthusiasm of a damp sponge, Goodfellows Morden has you covered, starring Debbie, the undisputed queen of strategic unavailability. Calling her was like trying to contact a rare mythical creature: phones mysteriously diverted, no returned calls, and not even a token email to prove she hadn’t been abducted by aliens. We ended up chasing them for everything, including confirmation that our offer was accepted and that we’d completed. Iconic levels of uselessness, really. As first-time buyers pouring in our life savings, we foolishly expected updates, support, or signs of life. Her input was as helpful as a waterproof teabag. Furthermore, we couldn't help but get the feeling that all communication was being distorted to the seller, to suit their agenda. As well as a convenient blind eye and lack of transparency about a clear defect in the house loft area. If you’re looking for an agency that actually communicates or engages with the process, do yourself a favour and look elsewhere. They are ill equipped to sell pot plants, much less homes.
Dear Kalynne , thank you for your frank and honest review. This is not what we want customers to feel after they have bought a property through us , but we have to respect your views. What we would say is that your views are very much isolated compared the vast majority of reviews about the Stonecot Hill office and particularly Debbie. I know you were aware of the particular circumstances of the sellers which created a lot of the time delays and difficulty in communication and you did in fact negotiate a sizeable reduction on your purchase. It was a lengthy time to purchase, and we are sorry that it took so long. As an agent we are involved but not entirely responsible for how long a transaction takes or indeed how an owner might leave a property prior to the new owners moving in. We understand that you have already chosen not to use us in the future, however we will continue to service the local property market as we have successfully since 1990 and will take learnings from this to ensure we continue to improve. Kind regards Goodfellows Stonecot HIll .
5/5
GoogleGreat team. Absolutely professional service from start searching our property to the end. Thank you so much Yasmin and Fella you're the best. Goodfellows Cheam village office is the place for easy and fast move in the right home for everyone. Thank you very much for everything. Georgi and Pavlina.
Thank you so much for your kind feedback, you were so pleasant to deal with and made our experience with you enjoyable. We hope you will be very happy in your new home :)
5/5
GoogleStefan and Maria were both more than helpful from start to finish. The sale was complicated with a lease extension, difficult buyer's solicitor and a client constantly turning the screw. (myself!) The Goodfellows team continued to push the …
Dear Alex ...the trials and sometimes tribulations of selling , thank you for highlighting that we continued to push the process with unwavering persistence. Stefan and Maria will be delighted to see that their efforts didn't go unnoticed … More
5/5
GoogleWe had a great experience with Goodfellows for renting an apartment recently. Yasmin is very professional and helpful. From the very first interaction to viewings and then to final renting, whole process was very smooth. I will definitely recommend them if you are looking to rent in the Sutton/Cheam area.
5/5
GoogleI have let my property through Goodfellows Cheam. Professional, friendly, honest service, would recommend them to anyone looking to rent or let. Special mention to Beckie, Yasmin and Fella for their advice and help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Goodfellows has 2,986 reviews across its seven offices, rated 4.7 out of 5 overall: 2,984 on Google, 2 on View Agents.
Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards: Goodfellows, Cheam won Gold; Goodfellows, Morden won Gold; Goodfellows, London won Gold; Goodfellows, Mitcham won Trusted Agent.
