Trusted Agent profile Β· Surrey and Greater London
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3,060 reviews across 7 offices and 2 platforms
Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 3,060 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Read the review from landlords
We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Read the review from tenants
Goodfellows's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMae and Becky were extremely helpful and professional throughout the stressful process of renting, always responded quickly. Mae was always helpful, efficient and patient Throughout would highly recommend 100%
Dear Antony , so kind of you to leave such a great review and we would agree that Mae and Beckie are a great team and are always there for you and clients like you. Kind regards Goodfellows Cheam.
5/5
GoogleMae Feltham helped us from beginning to end with moving in. She is professional and super friendly and helped us promptly with all our queries. Mae and Becky from the Cheam branch made the whole process easy for us.
Thank you Uzma , Mae and Becky are certainly making a name for themselves with such great reviews like yours. We thank you for your 5 STARS ..kind regards Goodfellows Cheam
5/5
GoogleI am grateful for the great support of Miss Mae Feltham, the Lettings Negotiator of Goodfellows Estate Agents (Cheam Village, Surrey). It has been a pleasant experience for my family to rent an apartment in Cheam even before we arrive the UK. Mae has gone through all the necessary procedures with me after Miss Beckie Durrant, the Lettings Manager, arranged the viewing with my friend. Mae keeps me updated and answers all my questions with patience. Mae and her teammates work efficiently and answer my emails promptly. Their support and help is highly appreciated. We would highly recommend Goodfellows Estate Agent (Cheam Village).
Dear Grace , Mae is really doing well and she enjoys helping people secure a great property for themselves. Kind regards Goodfellows Cheam.
5/5
GoogleI had a fantastic experience dealing with Goodfellows Cheam. They made the whole process of renting my new home so easy and seamless , right from the start when Mae was so understanding and accommodating with my viewing appointment (I was unfamiliar with the area and so coming in straight from work, was slightly late and very flustered π). Mae and others have been very helpful picking up all the queries I've had and contributed immensely to my settling into my accommodation. Very impressed!
Dear Seye , thank you for your 5 Star review and may we say , welcome to Cheam, we look forward to serving you . Kind regards Goodfellows Cheam Village.
5/5
GoogleA fantastic letting experience. Warm and friendly staff, highly recommended.
5/5
GoogleMoving house can be daunting but Gerald has been very helpful and he has supported us through the transition between house viewings, referencing and collecting the keys. He was always on time to our appointment and kept the Communication fluid . Thank you
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleIt is a good experience to deal with Goodfellows. Omar and Rosie are very helpful and responsive throughout the whole process. Thanks.
5/5
GoogleI want to give 5* to Mae Feltham, who was brilliant throughout the renting process. Kind, reliable, patient, and utmost professional - she made the entire process go smoothly!
Dear Chung , wow what a great review , we are so proud of Mae to and we love this sort of feedback from satisfied clients like you. Kind regards Goodfellows Cheam.
1/5
GoogleI would not even give a star if this was an option- the worst customer service i have ever experienced. I dealt with both Lorraine and Mandy when attempting to buy a property they were selling. The service was unprofessional and rude. There was no sense of humanity. I would always recommend anyone to stay well away .NegativeQuality, Professionalism
Dear Luke , we are sorry that you have left a review with only one Star and sincerely feel that this is very unusual for this office. If you want to get in touch with one of the directors please feel free to call Martin Humphreys on 07899842705. Kind regards Goodfellows Cheam Village
5/5
GoogleEllie is very helpful, pleasant and friendly. She tried her best to respond to all our queries and helped with every issue we had along the way.PositiveResponsiveness, Quality
5/5
GoogleDealt mostly with Ellie on the sale of Former family home following divorce , she made a stressful situation easier and understood how to communicate with both parties respectfully, great service from Start to finish thank you !PositiveProfessionalism
5/5
GoogleGoodfellows have been a pleasure to deal with for the purchase of our next property. Having dealt with other estate agents for our previous property purchase and sale, they have really shown how the process should be conducted. Particular thanks to Omar Shosanya who helped us secure the property with our offer, answered any questions we had very promptly, and continuously providing us updates to how our purchase was progressing and chasing others in the chain where needed. All done with great energy and positivity, which makes a potentially stressful process for us feel much better! The team have also been very considerate given the ongoing Covid situation, and made me feel relaxed and safe when having to attend the office in person. Thank you Omar and the team at Goodfellows!PositiveResponsiveness, Professionalism
5/5
GoogleOur experience of Goodfellows has been amazing. They are a 1st class outfit. They follow through on everything, they give you regular updates and keep their promises. Omar, Rosie, Ellie, Sam are fantastic people and a delight to work with. We have only the highest commendation for them. In one word, they are EXCELLENT! - Segun and LindaPositiveQuality
5/5
GoogleSuper star service provided from the very moment Samantha came to evaluate our house all the way to after we completed the sale of our house. The team was superb: amazing photo shoot, stress free open day, great communication all the way through. Omar was always available to answer our questions, keep us updated and even to deal with our sellers estate agents. We truly recommend their services!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI would not even give a star if this was an option- the worst customer service i have ever experienced. I dealt with both Lorraine and Mandy when attempting to buy a property they were selling. The service was unprofessional and rude. There was no sense of humanity. I would always recommend anyone to stay well away .NegativeQuality, Professionalism
Dear Luke , we are sorry that you have left a review with only one Star and sincerely feel that this is very unusual for this office. If you want to get in touch with one of the directors please feel free to call Martin Humphreys on 07899842705. Kind regards Goodfellows Cheam Village
5/5
GoogleAs a fellow property professional, I cannot commend Tony Spinks and his team enough! Tony is an incredible manager who is always happy to offer appointments out of regular hours and more than willing to go above and beyond in assisting with sales and/or advice. Jack is also another pleasure to deal with an a complete asset to the Morden Team. If only all estate agents were this easy! Nothing but praise for this office.PositiveResponsiveness, Professionalism
5/5
GoogleAmazing service by Barbara. She was extremely helpful, knowledgeable, supportive and very responsible. The best part is she was always very quick to respond whenever we had a query throughout our tenancy process. We would like to say thank you so much for your outstanding support.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
Googlea very pleasant company, if you compare this company with others, then I can say one thing, they know their business and are very pleasant, I recommend it to everyone Good fellows !!!
5/5
GoogleBig thanks to Reece and Jamie for getting our sale completed. They made a very stressful situation just about bearable!
5/5
GoogleSuccessfully sold my flat through goodfellows mitcham. Thanks to Jack for his help with the sale.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goodfellows and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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Morden has the most, with 869 reviews rated 4.7 out of 5, followed by London with 815.
The seven Goodfellows offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheam won Gold, Morden won Gold and two more branches won awards. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, South West London. The group and its branches have also won 2 other industry awards since 2018.
