Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have been using Goodfellows since 4 years for buying our house, letting our properties. The team at Goodfellows is excellent and go above & beyond to ensure deals are done on time and all the parties are clearly informed & happy.
Molly is an exceptional experienced negotiator. She got our property let in no time keeping us regularly informed about the progress being made.
Beckie's work resonates strongly with the words perseverance and consistent. She can get into the every little detail and ensure that things are put right when they go wrong.
Lillian is great with all the communication with the tenants and is very thorough and prompt in her work. Overall great team at Goodfellows Cheam and we look forward to be leaning on them for years to come for all our property needs.
Kabeer · 21 September 2023 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 20 November 2023
Dear Kabeer , thank you so much for such a great and comprehensive review , when we read this it makes us feel so proud that a client is prepared to paint such a vivid picture as to why we are an agent to choose when it comes to letting. You are so right to point out that it is a TEAM effort with the right negotiator , manager and property manager and we can't thank you enough for taking the time and trouble to record your thoughts and experiences. Kind regards Goodfellows Cheam Village
★★★★★ 5/5
GoogleA big thank you to Stefan & Loraine at Goodfellows Cheam for their hard work, support and dedication in relation to selling my house. In particular Stefan's experience, professionalism and patience were invaluable when it came to sealing the deal. Not all buyers play fair but I am pleased to say Stefan's calm and diplomatic approach got us to completion. Maria and Alison also played their part in moving the whole process forward. The Cheam Team really are the best!
Joanna · 19 September 2023 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 27 August 2023
Dear Joanna , thank you for your 5 Star review. We are delighted that you have highlighted points that we often find people don't consider when choosing an estate agent and those points are: Experience , Professionalism and Patience so thank you. We are so pleased that you were happy with our service and indeed with the whole team and we are sure that when Stefan and Lorraine read this review they will be extremely delighted to get their names mentioned. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleMy flat was advertised by three estate agents. Goodfellows moved very fast and appointments were setup for more than 6 potential tenants in just two days. The viewing was carried out very professionally. After the selection of a suitable tenant the process of verification and references was completed smoothly and the tenants moved in well within the allocated time. I recommend Goodfellows for their professional and outstanding services.
Syed · 18 September 2023 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleShyvonne.Clarke is the best
She's friendly and helpful person
I would recommend her for anyone's ..
Everytime I call her for anything she never gets irriqted she talks with care and always provide her excellent customer service.
Rathai · 16 September 2023 · Goodfellows Mitcham
★★★★★ 5/5
GoogleVery impressed by the Goodfellows team and in particular Omar Shosanya. The transaction went through very quickly and this was in no small part due to Omar. It was easy to get in touch with him and to arrange property visits. He was always very efficient, professional and willing to put himself out.
Paul · 16 September 2023 · Goodfellows Mitcham
★★★★★ 1/5
GoogleRandom and unrequested For Sale upright board appears on one's driveway. We call the office to ask for this to be removed - no reply to voicemail. Walk into office to raise the issue instead. The generic polyester suits blame the company that mounts the boards for the error, but do not bother to demand their subcontractor to remove the sign with urgency. Stating that they themselves will refuse to walk 4 min. and remove it, presumably from being lacking in the masculinity department. Poor public-facing service and another example in the low standards on the English high street. Your author delivered it back to them.
Gregory · 14 September 2023 · Goodfellows Estate Agents Morden
Agent replied · 28 October 2023
Mr Bryant, firstly I would like to address your reference to a person’s masculinity, this is incredibly inappropriate and has no place in society or on a public forum when personally attacking someone and in essence is discrimination and totally unacceptable. In regards to your complaint, once again, apologies for any inconvenience this may have caused you both, however Goodfellows had asked the company that we employ to carry out our board movements to erect a for sale board at the correct property as our internal records show (you are both more than welcome to come in to the office and evidence this for yourselves). Regrettably, the company through nothing other than human error erected the board at the same number in the very next parallel road (hence the coincidental error). Following your wife’s initial visit to the office, during which it was advised to us that the removal of the board would require “tools”, which she claimed not to have, we also referenced that being an office based job, we do not have “tools” either but we shall of course send the request through to the company to return to the address and went on to explain that depending on how long ago the board had been erected and where the driver was now located, that this may be tomorrow at the very latest. We proceeded to do exactly that, however this proved not to be necessary as approximately 20 minutes later you visited the office, this time with the board in hand and proceeded to aggressively throw it in to the office.
Kind regards Goodfellows Morden.
★★★★★ 1/5
GoogleIt is a very disappointing as the agent confirmed us on early June that the probate legal works was granted back in March of this year, it means all documents are done. Unfortunately we don’t know why the seller’s solicitor needed around a month to sent us the draft contract. During this time we call and email the agent to clarify what’s happened but we always can’t find her or slow get back from her. And when we were started the legal process then the title guarantee and information provided by the seller is very limited and many things needs us surveying by our self. And the agent is always slow in reverting back to us. About two weeks after receiving the draft contract, the agent called me to urge our lawyer to respond to the seller’s lawyer as soon as possible, otherwise they would put the house back on the market. She is unreasonable and unprofessional. All in all, that’s are very uncomfortable with us, a bad experience.
Lina · 9 September 2023 · Goodfellows Estate Agents Sutton
★★★★★ 5/5
GoogleGoodfellows assisted in selling our parents' house, and Jack has been absolutely amazing throughout the process. He demonstrated professionalism, efficiency, and a positive attitude that made the entire experience smooth and hassle-free. Without a doubt, he is the best estate agent we have ever come across. Thank you so much, Jack!
GRACE · 5 September 2023 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleGoodfellows were a fantastic helping when renting our property, Molly was particularly great in terms of regular communication, assistance with our queries and all that goes with the stress of moving.
We would definitely recommend the team
Declan · 4 September 2023 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied · 20 November 2023
Dear Declan , what a great review. We really love to see landlords posting on Google as without landlords we wouldn't be able to help all of our quality tenants find their dream home. We also want to thank you for highlighting our service which we pride ourselves on, such as regular communication and assistance with your queries. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleWe've had a brilliant service from Cathi and Omar. They have looked after us very well and achieved a quick sale above the asking price. The whole process was smooth and pain-free.
Kamila · 31 August 2023 · Goodfellows Mitcham
★★★★★ 5/5
GoogleRating only, no written review.
Malik · 29 August 2023 · Goodfellows Estate Agents Morden
★★★★★ 1/5
GoogleWorst estate agent that I have ever liaised with. Before we decided to rent the flat they overpromised many thing such as: redecorating and fixing the wall full of mould. For 1 year they have been sending different people/companies to "fix" the problem - nothing happened. Closer to end of the contact they just said they want us to move out.
Izabela · 29 August 2023 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleGoodfellows assisted in selling our parents' house, and Jack has been absolutely amazing throughout the process. He demonstrated professionalism, efficiency, and a positive attitude that made the entire experience smooth and hassle-free. Without a doubt, he is the best estate agent we have ever come across. Thank you so much, Jack!
INSUN · 29 August 2023 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleI am so happy for the excellent service provided by Shyvonne Clark during my search for a renting accommodation
Shyvonne was excellent and extremely professional and skilled staff who made me relax and in the end it was all done for me
Thank you
JAMES · 29 August 2023 · Goodfellows Mitcham
★★★★★ 5/5
GoogleMy partner and I just moved to the UK from New Zealand and were really struggling to find a place- after not hearing back from anywhere for a couple of weeks, Goodfellows arranged a viewing for us the same day we called and we had our flat held for us the next day. We had some troubles moving in on our end but Molly was super helpful and patient with us, completing her side quickly and efficiently to make the move as smooth and fast as possible. Excellent service and a tremendous help to us when we had absolutely no idea about renting in the UK!
Jasmine · 26 August 2023 · Goodfellows Cheam (40 The Broadway)
Agent replied · 28 October 2023
Dear Jasmine , thank you for sharing this story of success. We are delighted to know that we were able to help you secure a home to rent and Molly again has shown her speed of working and getting the job done. We are very proud of the service we offer and would like to thank you for you 5 Star Review. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleI cannot recommend Suzanne and the whole of the Mitcham team enough. She has supported my daughter through a complex and difficult tenancy situation with a level of professionalism, duty of care and empathy that I have never experienced in the letting and estate agent industry before. They have acted in both the best interests of the landlord and tenant and I have been impressed with the whole team's communication, attention to detail and ethical handling of the situation. I would not hesitate to use them as a landlord or as a tenant in the future.
If only all letting agents in London were as excellent as Goodfellows Mitcham.
Cathie · 26 August 2023 · Goodfellows Mitcham
★★★★★ 4/5
GoogleWe had a very positive experience with the agency. Zahrah was very friendly, helpful and facilitated the communication between the landlord and us. I truly recommend GoodFellows!
Stef · 25 August 2023 · Goodfellows London
★★★★★ 5/5
GoogleShyvonne.Clarke is the best
She's friendly and helpful person
I would recommend her for anyone's ..
Everytime I call her for anything she never gets irriqted she talks with care and always provide her excellent customer service.
Harikaran · 25 August 2023 · Goodfellows Mitcham
★★★★★ 5/5
GoogleGoodfellows assisted in selling our parents' house, and Jack has been absolutely amazing throughout the process. He demonstrated professionalism, efficiency, and a positive attitude that made the entire experience smooth and hassle-free. Without a doubt, he is the best estate agent we have ever come across. Thank you so much, Jack!
GRACE · 25 August 2023 · Goodfellows London
★★★★★ 5/5
GoogleGoodfellows were a fantastic helping when renting our property, Molly was particularly great in terms of regular communication, assistance with our queries and all that goes with the stress of moving.
We would definitely recommend the team
Declan · 24 August 2023 · Goodfellows Cheam (40 The Broadway)
Agent replied · 28 October 2023
Dear Declan , what a great review. We really love to see landlords posting on Google as without landlords we wouldn't be able to help all of our quality tenants find their dream home. We also want to thank you for highlighting our service which we pride ourselves on, such as regular communication and assistance with your queries. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleReferring to the wrongly placed for sale sign post earlier ,it was my company that incorrectly erected the sign by mistake (human error). Goodfellows informed us of our mistake to which we contacted our man responsible telling him to return and remove the sign asap. Within twenty minutes Goodfellows advised us that the board had been dum0ped at their office .
Unfortunately on the odd occasion a mistake can happen and I apologise to everyone involved.
Joseph · 24 August 2023 · Goodfellows Estate Agents Morden
★★★★★ 5/5
GoogleA big thank you to Stefan & Loraine at Goodfellows Cheam for their hard work, support and dedication in relation to selling my house. In particular Stefan's experience, professionalism and patience were invaluable when it came to sealing the deal. Not all buyers play fair but I am pleased to say Stefan's calm and diplomatic approach got us to completion. Maria and Alison also played their part in moving the whole process forward. The Cheam Team really are the best!
Joanna · 23 August 2023 · Goodfellows Cheam (40 The Broadway)
Agent replied · 27 August 2023
Dear Joanna , thank you for your 5 Star review. We are delighted that you have highlighted points that we often find people don't consider when choosing an estate agent and those points are: Experience , Professionalism and Patience so thank you. We are so pleased that you were happy with our service and indeed with the whole team and we are sure that when Stefan and Lorraine read this review they will be extremely delighted to get their names mentioned. Kind regards Goodfellows Cheam Village.
★★★★★ 5/5
GoogleRating only, no written review.
Malik · 22 August 2023 · Goodfellows London
★★★★★ 1/5
GoogleRandom and unrequested For Sale upright board appears on one's driveway. We call the office to ask for this to be removed - no reply to voicemail. Walk into office to raise the issue instead. The generic polyester suits blame the company that mounts the boards for the error, but do not bother to demand their subcontractor to remove the sign with urgency. Stating that they themselves will refuse to walk 4 min. and remove it, presumably from being lacking in the masculinity department. Poor public-facing service and another example in the low standards on the English high street. Your author delivered it back to them.
Gregory · 22 August 2023 · Goodfellows London
Agent replied · 20 November 2023
Mr Bryant, firstly I would like to address your reference to a person’s masculinity, this is incredibly inappropriate and has no place in society or on a public forum when personally attacking someone and in essence is discrimination and totally unacceptable. In regards to your complaint, once again, apologies for any inconvenience this may have caused you both, however Goodfellows had asked the company that we employ to carry out our board movements to erect a for sale board at the correct property as our internal records show (you are both more than welcome to come in to the office and evidence this for yourselves). Regrettably, the company through nothing other than human error erected the board at the same number in the very next parallel road (hence the coincidental error). Following your wife’s initial visit to the office, during which it was advised to us that the removal of the board would require “tools”, which she claimed not to have, we also referenced that being an office based job, we do not have “tools” either but we shall of course send the request through to the company to return to the address and went on to explain that depending on how long ago the board had been erected and where the driver was now located, that this may be tomorrow at the very latest. We proceeded to do exactly that, however this proved not to be necessary as approximately 20 minutes later you visited the office, this time with the board in hand and proceeded to aggressively throw it in to the office.
Kind regards Goodfellows Morden.
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