Trusted Agent profile · Surrey and Greater London

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Goodfellows reviews in Morden, London, Mitcham and 3 more

4.7

★★★★★ Excellent

2,986 reviews across 7 offices and 2 platforms

www.goodfellows.co.uk

Goodfellows has seven offices, in Morden, London, Mitcham, Cheam (two offices), Carshalton Beeches and Sutton (Surrey and Greater London). Together they have 2,986 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

2,984

Reviews on Google

All 7 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 7 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords1 review

5.0 / 5 Goodfellows have been expertly managing my property for over 20 years and cannot find fault with them. I recently had the whole house refurbished and the whole ...Susan, 18 August 2021Read the review from landlords

Tenants1 review

5.0 / 5 We would like to extend our warmest gratitude to the team at Goodfellows Morden. Special shoutout to Ms.Rosie Hobbs for being so kind and accommodating with our ...Cher, 18 November 2021Read the review from tenants

Our offices

Goodfellows's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Goodfellows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Goodfellows office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

VENDORS BE WARNED! I purchased my flat from Goodfellows and the whole process was an awful experience. When I put my initial offer in they didn’t put it forward to the vendor. I know this as the next day the price of the flat was dropped by £15k (much lower than my offer). After I complained and put forward a lower offer this was accepted so the vendor lost out! They also forced me to speak to their in house mortgage broker who threatened me. He said my offer would have less weight if I didn’t speak to him. Very shady and totally illegal! My friend and colleague has just had the same experience, she put forward an offer and the price of the flat was reduced much lower. She hasn’t received an offer letter. The vendors have apparently already moved out and their previous buyer dropped out so I am surprised they won’t accept her offer which is £10k over the current asking price as they must be pretty eager to sell! Both first time buyers with big deposits, working for a Big 4 firm and in the position to move quickly however they chose to play games, awful way to go treat first time buyers and at the vendors expense!

Harriet · 12 March 2019 · Goodfellows Mitcham

Agent replied

Dear Harriet we are sorry to see you have rated us with a low score, we have forwarded your complaint to the Manager who will do a full investigation and will provide a detailed response in due course.

5/5

Google

Rating only, no written review.

Mesmaa · 8 March 2019 · Goodfellows London

Agent replied

Thank you Yan for leaving a five star review of our service.

5/5

Google

Rating only, no written review.

Mesmaa · 4 March 2019 · Goodfellows Estate Agents Morden

Agent replied

Thank you Yan for leaving a five star review of our service.

1/5

Google

Rating only, no written review.

Cloud · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Update: We still haven't heard from Cloud Productions and would appear they like to leave negative reviews to affect local businesses. Cloud Productions I am sorry that you have now changed your review from a three star to a one star and rated our service with a low score. We would like the opportunity to be able to understand your change in rating our service in more detail and to investigate this issue further, please contact Stephen Offield immediately at Stephen.Offield@goodfellows.co.uk so that we can resolve this issue.

5/5

Google

Staff were very welcoming and friendly, especially Jack

Emmanuel · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Eman for rating our service and mentioning Jack

5/5

Google

Friendly, professional and thorough. Would happy use you again! Thanks.

Kathryn · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you for reviewing our service.

5/5

Google

Very pleased with the service from Goodfellas, dealt with Tom and Sarah who were both very knowledgeable, easy to contact and helpful throughout the sale process.

Andy · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Andy for leaving a 5 star review and mentioning Tom & Sarah.

5/5

Google

I would like to take this opportunity to share my feedback about Louise Jobson. She is a thorough professional and has been supportive during our tenancy period. Best regards, Chintu Vaidya

Chintu · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you so much for your kind words, Chintu. We really appreciate you taking the time out to share your experience with us and we agree, Louise is truly a gem to have on our team! Thank you for leaving us a 5 star review.

5/5

Google

Very quick and easy process, great communication from the start, and Louise has been very helpful throughout. Would definitely recommend thank you for your help.

Ben · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Ben for rating us 5 stars and mentioning Louise.

5/5

Google

I have been renting property’s for many years, and in my experience Goodfellows in Carshalton Beeches is the best I have ever come across by a country mile.

Helen · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Helen, Thank you so much for sharing your experience. Our team are dedicated to providing you and every customer with excellent customer service.

5/5

Google

Great customer service from Aaron Brown he helped me find the property I was looking for. Thank you Goodfellows I would definitely recommend.

Yasmin · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Yasmin for rating us 5 stars.

5/5

Google

Very efficient and speedy with the move in really pleased with the property. Louise was a pleasure to meet. I would recommend Goodfellows

Nathan · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Nathan for taking the time to review our service and mentioning Louise.

5/5

Google

Great service very professional. Louise found us a great property in Sutton. Thank you for your help.

Camelia · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

We want to thank you for taking the time to review our service and mentioning Louise.

5/5

Google

This was my first experience of renting and I was quite apprehensive .As it turns out all my concerns were unfounded thanks largely to Louise who dealt with all my queries promptly and efficiently. I have no hesitation in recommending Goodfellows Carshalton if my experience is anything to go by.

Michael · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Dear Michael, We are delighted to read that Louise gave an amazing 5 star service. Thank you for taking the time to leave your review and sharing your experience. We wish you all the best for the future.

5/5

Google

Great service from Louise! Very professional, empathetic, helpful and flexible. 5 stars all the way

Ebun · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Hi Ebun, thank you so much for your feedback, its always nice to receive positive reviews.

5/5

Google

Service has been exceptional found the perfect home and got moved in with in a small time frame. Louise has been really helpful. Thank you

Alex · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Alex for rating our service and mentioning Louise.

5/5

Google

Fantastic service from Louise. Tended to all of our requests quickly and efficiently. Thank you for finding us our family home.

Suzanne · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Suzanne, thank you for such a wonderful review. At Goodfellows we like to pride ourselves on the service we provide and are glad that we have achieved this for you and Louise gave an amazing service. We would like to wish you best wishes.

5/5

Google

Louise has been great in helping the process of moving smooth, efficient and as painless as possible. Very friendly and welcoming. Goodfellows are probably the most organised estate agent me and my partner have dealt with in London.

Shaun · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Shaun for mentioning Louise and rating our service.

5/5

Google

Both Louise and Mandy provided excellent customer service through my moving process although not that straight forward a move, they provided excellent communication and made my whole experience as stress free as possible. All round Goodfellows have given an outstanding service.

Claire · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Claire, We are really pleased to read your positive review regarding the service from Mandy & Louise. Glad to hear that they provided you with an excellent customer experience. Thank you for taking the time to leave your review and we wish you all the best for the future.

5/5

Google

I have been working with Louise Jobson - Good fellows, Carshalton. It was fantastic experience. Louise is never tired, very energetic and has got lot of positive attitude. In two months time due to my circumstance I have been interacting lot and everything she handled very smoothly and gained one very happy customer for good fellows!!

Arul · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Thank you Arul for rating our service and mentioning Louise.

1/5

Google

They took a 12 month tenancy fee from us however the tenant only stayed for 6 months. Have been asking for our other 6 months to be refunded and still no response. Beware some of their staff don’t have basic grammar or communication skills and are extremely pushy when dealing with clients. To their credit there’s Mandy-Sue who is helpful some of the time.

Dino · 10 February 2019 · Goodfellows Estate Agents Carshalton Beeches

Agent replied

Dear Dino Firstly may I take this opportunity to wish you well and hope that you and your family are settling into your new home - in response to your review please be advised that we did do our utmost to secure a replacement tenant for your property with viewings carried out however as advised we felt that the price was too high which was effecting enquiry level - naturally if you let to sharers a higher rent can be achieved however a family would be a preferred choice for your property - as per our terms if a replacement tenant is not secured by Goodfellows then the pro rata let fee is not refunded - should you wish to discuss this further then please do not hesitate to call - many thanks

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Goodfellows

Which Goodfellows office has the most reviews?

Morden has the most, with 825 reviews rated 4.7 out of 5, followed by London with 815.

Where are the Goodfellows offices?

The seven Goodfellows offices, by town:

Has Goodfellows won any awards?

Yes. In The Trusted Agent 2026 awards: Goodfellows, Cheam won Gold; Goodfellows, Morden won Gold; Goodfellows, London won Gold; Goodfellows, Mitcham won Trusted Agent.

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