Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAs new tenants our experience with Goodfellows, and Gareth in particular, has been fantastic.
Having seen several apartments/house/flats over the past couple of months we've seen the highs and lows of agencies in London. Happy to say Goodfellows is one of the best we've dealt with.
Clear, transparent and responsive communications and happy to help where possible.
The number of agencies we've seen where they turn up late, or under prepared! It was refreshing when meeting Nelson (the person who met us at the property) at the flat, with loads of additional information and booklets in hands.
Just a good experience all around.
Andrew · 14 July 2019 · Goodfellows Mitcham
Agent replied
Thank you so much for your kind words, Andrew. We really appreciate you taking the time to share your experience of our service.
★★★★★ 5/5
GoogleWe have just renewed our property let for the 4th year running with Goodfellows. We have mostly dealt with Gareth for this recent tenancy but have also has great correspondence with Carlene and Nelson as well. The whole team have made the process really easy. Gareth has been fantastic and getting back to us very promptly with any questions we have had. The whole team have kept us up to date the whole way through. Many thanks for making this as painless as possible.
Naomi · 14 July 2019 · Goodfellows Mitcham
Agent replied
Thanks for the feedback Naomi, Glad to hear you are pleased with our Mitcham lettings team.
★★★★★ 5/5
GoogleI have used Goodfellows for several years to find tenants for my property. Over the last few months Gareth has helped with the whole process, keeping me informed of progress and giving me regular updates. He has always been very helpful, friendly and professional and was a pleasure to deal with. It was good to finally meet him last week to sort out the keys and put a face to a name. Many thanks Gareth.
Laurie · 14 July 2019 · Goodfellows Mitcham
Agent replied
Laurie, thank you for taking the time to review our service and mentioning Gareth. We are so pleased that we were able to exceed your expectations of our service.
★★★★★ 5/5
GoogleWe were worried about renting a flat for the first time in this country. However we were very lucky to meet Maria. Also her team was amazing too. I and my husband would like to thank her for her effort as she patiently explained everything to us
Ozge Sarica Ergun
Firat Ergun
Ozge · 11 July 2019 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied
Dear Ozge, We are delighted to read that Maria gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleWe were worried about renting a flat for the first time in this country. However we were very lucky to meet Maria. Also her team was amazing too. I and my husband would like to thank her for her effort as she patiently explained everything to us
Ozge Sarica Ergun
Firat Ergun
Ozge · 10 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Dear Ozge, We are delighted to read that Maria gave an amazing 5 star service. Thank you for taking the time to leave your review and we wish you all the best for the future.
★★★★★ 5/5
GoogleGoodfellows did an outstanding job for us in the sale of our house in what is not an easy market. Stefan and Lucy provided excellent advice and were very proactive at all stages of the process. We couldn't be more pleased and would certainly use again.
Paul · 8 July 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Thank you for the lovely review, Paul! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
★★★★★ 1/5
GoogleCalled to make a general enquiry today, spoke to someone named James who would not give me the VERY GENERAL information I was asking for unless I gave him my full address to him. I told him that that information was private to me and according to new GDPR laws there is no requirement for me to give my address to ask a general question. When I told him that I do not feel comfortable giving my address yet, his reply was ‘ I am not asking for your blood, just an address’ which was outright out of order and rude. Quite disappointing really as I’ve had a few dealings with good fellows from other regions and have never had any issues until today
Their website claims ‘ Our team is our most valuable asset and we work together in an atmosphere of fun and respect. We support each other to deliver exceptional customer service and achieve our personal goals. We want our people to enjoy working for us and you so that they deliver the best service.‘
I really wish this branch lived up to their claim on the website. They clearly did not get the exceptional rating from The Estate Agent Guide based on James’s / Mitcham’s branch customer service
I did not get the information I wanted due to this. Disappointing really
D · 25 June 2019 · Goodfellows Mitcham
Agent replied
Dear DM
Firstly, I am glad to hear you have had a few dealings with other regions of Goodfellows in the past with no issue’s as it is our aim to deliver exceptional customer service.
As for the altercation over the phone earlier in this week in Mitcham; I have discussed the incident with the member of staff and I understand you confirmed you were registered on our system but did not want to verify your address. Goodfellows has procedures in place to confirm the identity of a registered client when they contact an office asking for additional information to prevent any data breaches and comply with GDPR.
I must apologise as it appears this was misunderstood which led to a slightly heated conversation and please be assured it is never Goodfellows intent to upset a customer.
If I can be of any further help please do not hesitate in contacting me direct, Stephen.offield@goodfellows.co.uk
★★★★★ 5/5
GoogleI just rented the new apartment with Goodfellows Mitcham, I was helped in the whole procedure of the documents by Gareth; he has always been very helpful and professional , he has responded promptly and clarified all my doubts all the time i needed.
5 Stars to Gareth.
Ina · 25 June 2019 · Goodfellows Mitcham
Agent replied
Thank you Ina. We are very pleased to hear you were happy with our service you received from Gareth and really appreciate you taking the time to leave us a great review!
★★★★★ 5/5
GoogleI purchased a property in 1994 from Goodfellows my experience with them was outstanding.
Forward 24 years later and it was obvious what estate agents I was going use to sell my property
After my first contact telephone conversation I meet with James Girvan at the property he answered all my questions and gave me data regarding properties they are selling, how long they have been on the market, and loads more information. James was very realistic and sincere with he’s valuation responses and feedback.
Goodfellow’s social media presence is very strong and you could tell they have put a lot of work into this. James’s hard work and knowledge really paid off within weeks of the house being put on the Market I received 2 asking price offers. After accepting the offer James walked me through step by step of the process.
I would highly recommend James Girvan from Goodfellows He is a true professional and a really nice guy I thank you for selling my house.
Sandra Ebanks
Sandra · 25 June 2019 · Goodfellows Mitcham
Agent replied
Dear Sandra, Thank you so much for sharing your experience. It’s so nice to hear that James helped to make your experience such a positive one. The team will be thrilled to hear your feedback! We wish you all the best in your new home.
★★★★★ 5/5
GoogleWe have rented 3 bedroom house property from Goodfellows. We dealt with 2 people from the agency and Gareth is definately the best person to deal with. He has been very helpful and replied to all of my emails (and I have flooded his inbox with soooo many of them, sorry 😁 ).
Thank you once again !
Agnieszka · 25 June 2019 · Goodfellows Mitcham
Agent replied
Thank you so much Agnieszka for sharing your experience. We are delighted to read that Gareth gave an excellent service. We wish you all the best for the future.
★★★★★ 5/5
GoogleVery professional service from Louise who stayed in contact throughout the process. Louise is a lovely person and has been honest throughout the process. Everything was done very professionally and thoroughly. Louise always responds promptly to any queries. Would definitely recommend them.
Tiny · 24 June 2019 · Goodfellows Estate Agents Carshalton Beeches
Agent replied · 22 June 2024
Thank you Seema for leaving us a 5 star review and mentioning the amazing service you received from Louise.
★★★★★ 5/5
GoogleKerrie-Ann Tyson has been the property manager I've been dealing at Goodfellows since letting out our house in 2017. In the time I've know her she has shown herself to be very professional efficient and diligent - taking a personal interest in issues that arise and 'owning' the problem until it is resolved. It is my hope that she stays around for some time to come. Well done to her and to the whole Goodfellows team.
Al · 29 May 2019 · Goodfellows Estate Agents Morden
Agent replied · 27 May 2024
Thank you Al for leaving a great review and mentioning Kerrie-Ann.
★★★★★ 5/5
GoogleAs a first time landlord, I found Goodfellows extremely helpful especially Jordan and Sharmilla. They answered all my questions and guided me through the process. They constantly kept me up to date of what was happening when and what I needed to do. I was nervous of letting out my property as have heard so many horror stories, but they were very thorough and found me lovely tenants. Thank you
Theresa · 29 May 2019 · Goodfellows Estate Agents Morden
Agent replied · 27 May 2024
Thank you Theresa for leaving a great review as a first time landlord using our letting services and mentioning our team. We like to pride ourselves on the service we deliver.
★★★★★ 5/5
GoogleJordan was the agent who had to help us out. He was truly amazing and even helped us out on his days off. He did his best to make sure we had our property on time. I would Recommend!!
From Anais and Jaime!
Anais · 27 May 2019 · Goodfellows Estate Agents Morden
Agent replied · 25 May 2024
Thank you Anais & Jaime for your review and especially mentioning Jordan.
★★★★★ 5/5
GoogleWe bought a house from Goodfellow Morden Branch buy/sell department . We are extremely pleased with the work of the agency, especially from Loraine Green. She made the deal in a very short time and was very helpful on every point of the deal . She is very polite and responsive person. We recommend the agency to anyone who wants to buy or sell a house.
Stefka Grozdanova
Ivan · 27 May 2019 · Goodfellows Estate Agents Morden
Agent replied · 25 May 2024
Thank you for leaving us a positive review. We are really pleased to hear Lorraine gave an amazing 5 star service. Thank you for recommending us.
★★★★★ 5/5
GoogleHave recently moved into a property that i found and an renting through goodfellows. The experience has been nothing but easy and smooth running. They are a very polite team, and any queries i have had, they have could not have been quicker and more eager to help with. Aaron has taken care of us very well and im sure we will be very happy in our new home!
Larushka · 22 May 2019 · Goodfellows Estate Agents Morden
Agent replied
Larushka, We would like to thank you for your recommendations and for this amazing review. Our team of professionals are dedicated to providing you and every customer with excellent customer service. It’s so nice to hear that it was easy & smooth running and Aaron helped to make your experience such a positive one. Enjoy your new home.
★★★★★ 1/5
GoogleVery rude and aggressive do not recommend them
Oliver · 17 May 2019 · Goodfellows London
Agent replied
Dear Olly
We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a customer of ours, we would like to investigate this issue further, please contact Stephen Offield immediately at Stephen.Offield@goodfellows.co.uk so that we can resolve this issue immediately.
It's now been a week since this review was left and unfortunately Olly has still not been in touch with our agency.
★★★★★ 5/5
GoogleAmazing team who always gonna support you and give you the right answers and advices . Special thanks to James who find our dream house!
Steliyan · 17 May 2019 · Goodfellows Mitcham
Agent replied
Thank you Steliqn for your kind review. We hope you will be happy in your new property.
★★★★★ 1/5
GoogleVery rude and aggressive do not recommend them
Oliver · 19 April 2019 · Goodfellows Estate Agents Morden
Agent replied
Dear Olly
We take these matters very seriously, unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a customer of ours, we would like to investigate this issue further, please contact Stephen Offield immediately at Stephen.Offield@goodfellows.co.uk so that we can resolve this issue immediately.
It's now been a week since this review was left and unfortunately Olly has still not been in touch with our agency.
★★★★★ 5/5
GoogleThe service we received from Mr Stefan Rojas was outstanding from start to finished. We would definately recommend Goodfellows.
D · 27 March 2019 · Goodfellows Cheam (40 The Broadway)
Agent replied
Thank you Darren for reviewing our service and mentioning our team.
★★★★★ 5/5
GoogleAs new tenants our experience with Goodfellows, and Gareth in particular, has been fantastic.
Having seen several apartments/house/flats over the past couple of months we've seen the highs and lows of agencies in London. Happy to say Goodfellows is one of the best we've dealt with.
Clear, transparent and responsive communications and happy to help where possible.
The number of agencies we've seen where they turn up late, or under prepared! It was refreshing when meeting Nelson (the person who met us at the property) at the flat, with loads of additional information and booklets in hands.
Just a good experience all around.
Andrew · 27 March 2019 · Goodfellows Mitcham
Agent replied
Thank you so much for your kind words, Andrew. We really appreciate you taking the time to share your experience of our service.
★★★★★ 5/5
GoogleJordan Helped showing you proportions
Camelia · 26 March 2019 · Goodfellows London
Agent replied
Thank you Camelia for rating our service.
★★★★★ 1/5
GoogleDon’t trust in what they promise and don’t give them personal data when viewing a property.
D · 26 March 2019 · Goodfellows London
Agent replied · 24 March 2024
Dear Diogenes C. We do require specific documentation, this is clearly stated in our important information form; signed by all tenants prior to references. Any personal data is stored, removed and destroyed according to GDPR.
Should you wish to discuss the matter further please contact the lettings manager Sharmila.vythilingum@goodfellows.co.uk
★★★★★ 5/5
GoogleThe service we received from Mr Stefan Rojas was outstanding from start to finished. We would definately recommend Goodfellows.
D · 25 March 2019 · Goodfellows Cheam (2 Ewell Road Cheam Village)
Agent replied
Thank you Darren for reviewing our service and mentioning our team.
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