Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotVery bad customer service after moved in…
One of the worst developers I have ever had to deal with. Some of the work is shoddy compared with Avant, Bellway. They are so nice to the customer before the move in date, once you’re in and the snags need fixing (and there will be a lot of them) they don’t want to know. I have reported a problem with the French doors in the summer numerous times still not fixed, has a half inch gap down the side, the doors have to remain closed as if opened I would not get them closed again. Shocking customer service.
Wendy · 11 March 2024 · Gleeson Homes Yorkshire West Knottingley
★★★★★ 5/5
GoogleRating only, no written review.
MY · 11 March 2024 · Gleeson Homes Yorkshire West Bradford (Fagley Road)
★★★★★ 5/5
TrustpilotHighly recommend buying a new home with…
Highly recommend buying a new home with Gleeson! Myself and my partner had such a smooth and exciting process buying our first home together with massive thanks to Amaara on the Crown Gardens site! She was helpful, friendly, kept us up to date throughout and made our journey so easy and delightful! Thank you Amaara. We are in love with our new home!
Catherine · 10 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review CathrineIts great to hear how well Amaara looked after you during your purchase journey.It is especially nice to hear that you are "in love" with your new home....that really does make us happy here at Gleeson!Thank you for taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotSharon & Charlotte at Bridlington was…
Sharon & Charlotte at Pinfold park Bridlington was outstanding even when things wasn't quite going to plan , the house is everything what we expected well built clean and ready to move it , the after sales snagging was done nearly instantly, a good affordable home and Very good standard ,The gas & electric bills are much lower than our old house
Stewart · 10 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review StewartIts great to hear that our sales team looked after you so well during your purchase journey.Its also lovely to hear how happy you are with the quality of your new home, the service you have received post completion, and the fact that your bills have decreased due to the efficiency of your new home!Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotFabulous Sales Experience
We have just reserved our new home at Carrwood park and our experience so far has been absolutely amazing.The entire credit for this goes to our sales team contact person - Sarah. Oh what a lovely person she is! The patience with which she has answered all our queries and explained the bits and nuances of our upcoming property to us, is worth appreciating. She has been highly supportive and her detailed knowledge has helped us a lot in making decisions and getting us on the property ladder.Thank you Sarah! You are a star!
Ritesh · 10 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review RiteshIts lovely to read how well Sarah has looked after you during your sales journey.We wish you many years of happiness in your new home!Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotDon’t bother.
Honestly if you like your stress levels to be at a low DO NOT buy from gleeson! We’re nearly 2 years in & still have defects from when we got our keys that haven’t been rectified. There’s been neumerous site managers who all tell you different things. 3 times our roof tiles have blown off due to poor fitting, we’ve asked for the loft to be checked each time to be told, there won’t be any damage in the loft.. The rain water going in the holes of the missing tiles must go somewhere right? We laid grass in our back garden, what a waste of money that was as the drainage is rubbish, we we’re told it needs a few years to dry out from building disturbance. We’ve taken time off work countless times for contractors to attend who then don’t show up but tell the site manager we were not home. They’ve asked us to sign defects as completed that aren’t then when you say they haven’t you get a message to say the site team have said ot has been done, it then takes their own contractors/team who supposedly fixed the defect to say no i didn’t do that because the materials weren’t available for them to say they’ll sort it & it get left for even longer. It’s okay having all these lovely showhomes for people to view but they quickly drop their standards when it comes to the quality of homes people are purchasing. I’m sure they’d be on top of things if it was their own or one of their families homes. The rest of us are just left to spend our own money on fixing things that have been reported but just ignored! Especially things like doors not locking.
Customer · 8 March 2024 · Gleeson Homes Yorkshire West Knottingley
★★★★★ 4/5
TrustpilotI recently visited the show homes at…
I recently visited the show homes at Willington. The sales lady Deborah was very helpful and informative.
Pamela · 8 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review PamelaYour feedback is really appreciated, and we hope to see you again soon.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotWarning to everyone
This is for all the people out there who take the time to read these reviews.After a recent report that my dad had put on the gleesons trust pilot, involving serious issues within our property which could have caused fires, the customer care team have now blocked him from putting on any more reviews about the company. I am absolutely outraged that they ignore your concerns and whenever we have reported serious issues, they have swept us under the carpet. So please just be careful if you are considering reporting any issues within your property that you could be warned off.
Sarah · 7 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review SarahWe are unable to "Block" anyone on Trust Pilot so we are a little confused about the comments made here.Please can you email customercare@mjgleeson.com referencing this Trust pilot review so that we can investigate the concerns you mention fully.Alternatively update your review with your development name and plot number and we will reach outto you directly.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotBad customer service
At 9:25am this morning, I received a phone call from one of the staff to discuss my reports on trustpilot to discuss about the recent issues that I have been having in my home since July 2022. The lady who has just spoken to me today has just threatened me to not keep reporting bad things about gleesons. I feel absolutely disgusted. I am now going to be taking legal action against the company and seeking advice from a solicitor
Peter · 5 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review PeterFurther to your comments above, we reached out today via our Customer Care team following your repeated Trust Pilot reviews, as it is clear you remain dissatisfied with our previous actions.We have taken the time to review this mornings call between yourself and our Customer Relations Advisor, and we are entirely satisfied that at no time was anything threatening either said, or intimated.We advised that the most effective way to resolve issues was to raise them with our Customer Care team so that they can follow our internal processes. As you know, one of these processess is for customers to log any issues that they have with their home on the dedicated 'My Gleeson' portal.Recently our Regional Construction Director and Contracts Manager visited you in your home where you declared that you had in fact attended to a number of issues yourself without informing us.This means that we were not afforded an opportunity to investigate and review any issues, or send a contractor to rectify any valid defects. We are unable to do anything retrospectively as we were not made aware of the issues at the time.Regarding your heating issue, we do appologise for the failed appointment from oour heating contractor. We will obviously rearrange this in writing with you, although we do suspect taht this could be an issue with how the system is beng used rather than an actual fault. However, we will let the contractor attend to verify this.With regards to your comment regarding making a legal claim, please instruct any legal representitive to email Legal@mjgleeson.com and we will be happy to provide our defense to any claim directly to them, should you feel you have a valid case.Kind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotDon’t waste your time and money …
Gleesons say as a responsible developer, they will deal with genuine issues and that customer care team are committed to resolving any valid warranty issues for you, so when head office email customer care to get in contact with you it’s not very clear when that might be ? Same day , next day , next week next month because I’m not psychic!!! But I am frustrated and angry with this company’s care team that show disregard to customers who pay a lot for their home, upon contacting customer care and leaving messages and a contact number they can’t be bothered to contact you
Mr · 4 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review Mr Birch.We have spoken to our Site Manager today regarding the small number of ourstanding remedial jobs to complete on your home.He has advised that works are actually happening as we speak, and he has advised us that subject to reasonable weather conditions, he hopes to have the works completed by the end of this week.He has also advised of a brickwork issue that you have raised near your patio doors, which he has confirmed he will also attempt to get this recolved this week, though this could run into the following week as this has only recently been brought to our attention.We remain committed to resolving these issues for you as we know they are important, and our site team are working hard to make this happen.Thank you for your ongoing patience.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBeautiful property and welcoming staff
We visited the Model Walk development yesterday, it was a speculative visit as we are just seeing what is out there at the moment. Tina was wonderfully welcoming and took the time to show us round the show houses and talk to us about the best options for us considering our current selling situation. Tina was very knowledgeable and was very passionate about the properties and the development. The property we viewed was beautiful, we love that there is a dining room area and a utility room. Both are often neglected in modern builds. Unfortunately, the area isn’t where we see ourselves living but I wish we could pick up the development and put it some place else. Along with Tina too! We will be keeping a close eye on future Gleeson developments in the hope that they build in an area more to our liking.
ANGELA · 4 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review AngelaWe are pleased that you had such a pleasant experience when visiting our Model Walk development, and that Tina impressed you so much.Please do keep your eye out for up coming Gleeson developments that may suit you better location wise - we would love to be able to provide you with a new home in the futureKind RegardsGleeson Homes
★★★★★ 1/5
TrustpilotUnhappy with customer service
As from my visit on the 26th February, I had a visit from 2 people from gleesons that came to discuss my problems that I have been having with my heating control system. They told me that they would be sending someone during that week to sort out the heating controls. Nobody has turned up. Their was no mention of compensation within regards of the jobs that I have to pay out for myself. I am now seriously looking into taking forward with my solicitor. I am very disgusted the way they treat there customers. This is why I am contacting my solicitor from today to see if I can get any compensation for the jobs that I have to pay out for with my own money. If this issues is not resolved with my central heating within the next 2 days, then I will proceed with legal action
Peter · 4 March 2024 · Gleeson Homes Yorkshire West Knottingley
★★★★★ 5/5
TrustpilotNew home
We have just moved into our new gleeson home at Sutton Heights after running our own bed and breakfast for 30 years and we love it here. We had Richaella who guided us through the whole process of purchasing the house. She was always available to answer any queries we had, even on her days off! She has even been to check on us and make sure we have settled in, that’s what I call good customer service. Alan the site manager is the guy to go to if you have any worries, such a top bloke! Thanks, Tina & Steven.
Tina · 3 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review TinaWe are pleased to read about the positive experience you have had when purchasing your new home at our Sutton Heights development.The service from Richaella and Alan makes great reading too, and we thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotUnbelievably good support
We've had excellent service from Jon Vickers and the Gleeson team. He's been so supportive throughout our process, especially at more difficult times with the sale of our current property.I honestly believe that most other developers would have turned away from us as buyers long ago with the trials and tribulations we've gone through in our sale, but Jon and Gleeson have not only stuck by us, they've actively looked to support and provide solutions to our situation.
Jonathan · 1 March 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review JonathanWe are delighted to read about the support you have received from Jon Vickers. We pride ourselves in helping our new purchasers overcome whatever obsticles are put in their way on the journey to new home ownership, so its pleasing to read that this is what Jon did for you!Thank you for taking the time to leave us your feedback.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotThis review is purely for the sale…
This review is purely for the sale advisor and not the rubbish company the only good thing about this company is the sales advisor who was so helpful and sympathetic towards us and our needs. She went above and beyond for us would never recommend buying a gleesons home but the sales advisor debrah was lovely
Uzaina · 1 March 2024 · Gleeson Homes Yorkshire West Knottingley
★★★★★ 5/5
TrustpilotThe Green
I have been to the green where I booked an appointment and Mary could see us straight away which was great, she was extremely helpful and understanding. We were still unsure due to personal commitment's but months later we got a call from her speaking about shared ownership plots at her new development. Mary had listened and understood our needs and I was extremely impressed to know she still thought about us months later. Thank you Mary!!
Lucy · 29 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review LucyWe are incredibly proud of the service that Mary regularly provides to all her customers, and we are delighted to read that she is also doing the same for you.Thank you for taking the time to share this feedback with us - it is grately appreciated.Kind RegardsGleeson Homes
★★★★★ 2/5
TrustpilotThink very long and hard before buying
I posted a review before, and took it down at Gleeson’s request as they agreed to look into my insulation. That was three months ago and so far all they have done is drilled two sets of holes in my walls and taken a brick out to tell me there’s insulation there… we knew that. The problem is that the house is cold when the outside is near or below zero, and the boiler is up full all day. It’s 21 degrees at the thermostat and 17 on the sofa 10 feet away. The walls are cold and it’s minus 1 inside the back door. They have procrastinated now until the weather is improving, ignored thermal camera images, and refused to change trickle vents that - even when closed - let a howling gale blow through the house. They patronise me with banal ‘customer service’ excuses as if I’ve never owned or lived in a house before - meanwhile my gas bill is far higher than my previous badly insulated 1930s house. Add to this, the leaks, the cracks, the lack of drainage in the back garden that took months to fix, and the general poor fit and finish, and I can’t recommend them less I’m afraid. I can’t get a final response so I can’t escalate to the NHBC, either.
Mr · 28 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review Mr WiltshireWe have engaged with our customer care team who have advised that thay have this week provided you with a full written response finalising our position on these matters following all our inspections.They have also advised that there is a small job to reinstate some insulation in a localised area of your home which they are arranging to be completed, and have given full instructions how to utilise your heating correctly to obtain maximum efficiency of your heating system. Should you need any further assistance regarding this we are happy to continue to support.Kind RegardsGleeson Homes
★★★★★ 1/5
Trustpilot2 years after moving into home in…
2 years after moving into home in Skelmersdale the roads and pavements still not done Dangerous to walk on and drive to homeRaised drains make it impossible to drive around safely and damaged undertray of my vehicle Whole estate has made numerous complaints but nothing resolvedAvoid this company
Gary · 27 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review GaryWe apologise for the delay in the final surfacing on the development, as we know this is important for your and your fellow neighbours.I am pleased to be able to confirm that we are anticipating final sign off on some elemets of the site drainage today, and we have a contractor lined up to start the surfacing works as soon as we have the relevant sign offs on these works.We anticipate being able to give you a firm date on when the surfacing works will be concluded in the next 7 days, and our Customer Care team will contact you directly as soon as we have that date.We thank you for your ongoing patience regarding this important matter.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBig thank you to Sales Executive John…
Big thank you to Sales Executive John at Bracks Farm for helping and guiding us through the purchase of our first New Build.Also, to John and the Site manager Gary for ensuring the few minor issues have been resolved promptly.
Maria · 26 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review MariaJohn and the team will be delighted to read how well you feel that have loked after you during your Gleeson journey.Thank you again for taking the time to share your feedback with usKind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotBrilliant service @ The Pastures
We recently brought our first home at The Pastures site in Bilsthorpe. Mary in the sales office made the whole process smooth and stress free - perfect for first time buyers! She was friendly, informative and happy to answer all our questions. She regularly kept in touch to give us updates during the buying process and we went from reserving to being home owners in 8 weeks (meaning we were able to spend Christmas in our new home). A huge thank you to Mary and all involved at Gleesons.
Emily · 26 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you fo your review EmilyIt is clear from your feedback that Mary has done an excellent job guiding you through your purchase journey, which is important for all our customers, especially first time buyers.Thank you for taking the time to feed back to us - it is greatly appreciated, and Mary will be delighted to receive this feedback too!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotTina @ Model Walk.
Tina @ Model Walk.From our initial conversation and through the whole process Tina was so professional, Highly knowledge about the local market and she made sure I always felt like a priority. At each step in the whole process Tina came through with commitment to the whole process.I have too many good things to say my experience was really great she was the best of all the agents I have come across and will highly recommend to everyone.
Audu · 26 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review AuduWe really appreciate your comments which highlight how positive your Gleeson experience has been. It is also excellent to read how well Tina has looked after you throughout your journey, and we will be sure to share your kind words with her directly.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotWell done Karen and Gleeson Homes!
I have recently bought a home on the Vickers Grange site from Gleeson Holmes. Karen in the sales office has been superb! She is knowledgeable, considerate, happy to make suggestions, clarify information and the ultimate professional. Nothing was too much trouble. What can be a very stressful event, Karen brought calm and clarity to the situation. Well done, Karen, you're a credit to Gleeson! The standard of what is on offer from Gleeson and the product suppot package is excellent.
Customer · 26 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review.The feedback that you have shared is exactly what we would have wished to have read, and the comments regarding how well Karen has supported you are fantastic.Thank you again for taking the time to share these thoughts with us, it is greatly appreciated.Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotVisited Safari recently
Visited Safari recently, as starting to look for our first home. Karen was so helpful & friendly, showing us around the show homes that are lovely!
Nathan · 25 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review NathanSearching for your first home is such an exciting time, and we sincerely hope that we can help you make that new home a reality in the near future.Rest assured Karen will be there to assist you every step of the way should you decide a Gleeson home is the right one for you!Kind RegardsGleeson Homes
★★★★★ 5/5
TrustpilotLovely houses
Lovely houses, nice estate, very helpful staff, especially Jodie and Matt!
Tanya · 25 February 2024 · Gleeson Homes Yorkshire West Knottingley
Agent replied · 13 June 2024
Thank you for your review TanyaYour kind words regarding our development and our staff are greatly appreciated!Kind RegardsGleeson Homes
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