Gleeson Homes Yorkshire West Knottingley reviews

★★★★★ 1/5

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Non existent customer service

Me and my partner saw one of their properties on Rightmove with a rent to buy scheme, straight away we rang to hopefully get a viewing. We got one after 4 days of ringing for the following Saturday, to which they rang on Thursday evening to tell us Friday was a better day so we booked the day off just to not hear anything from them at all. We finally got a hold of them for them to tell us we will 100% get to view it at 2:30 on the Monday but we had the school run so would’ve had to sort child care so they told us they will ring us for 10am with a new time. We never got a phone call and continuously tried to call them to no avail, after several attempts I tried ringing on another number which they answered straight away on. We did in fact get to view the property after sorting childcare but only because someone else cancelled, the viewing was just us being shown where the house is by a builder and then being left to look round by ourselves with nobody there to ask questions. After all this we were still extremely interested in the house but never received a phone call or follow up… we then straight after viewing it saw that it had been taken off rightmove yet we were not notified till 3 days after we viewed it that it had been sold. Disappointed is an understatement wouldn’t recommend bothering.

Bryony · 20 September 2026

★★★★★ 5/5

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I recently reserved a plot at Birley Croft

I recently reserved a plot at Birley Croft with Gleeson Homes, and I would like to share my experience so far. Throughout the process, I have had the pleasure of dealing with Raul Garcia, who has represented Gleeson Homes at the Birley Croft development. From the very beginning, Raul has been extremely helpful, professional and approachable. He has always been available whenever I have had questions or needed any further information, which has made the whole process much easier and more reassuring. Raul has always been at the end of the telephone and has responded promptly to my emails and messages. He has been very patient with me, even when I have had lots of questions, and has always taken the time to explain things clearly and provide helpful guidance and advice. I have felt well supported throughout the reservation process, and Raul's professionalism, patience and friendly approach have made my experience with Gleeson Homes a very positive one. I would happily give Raul and Gleeson Homes five stars for the service I have received so far. Thank you, Raul, for all your help, support and guidance throughout the process. I am really pleased to have reserved my new home at Birley Croft and look forward to continuing the journey with Gleeson Homes.

Freddie · 24 August 2026

★★★★★ 5/5

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Working with Lisa at Bluebell Court to…

Working with Lisa at Bluebell Court to buy our home was an incredible experience from start to finish. From our very first meeting with Lisa, it was clear that her local market knowledge was strong. She guided us through the pricing strategy, explaining current neighbourhood trends. She was always available, responding promptly to my endless questions. Her skills truly shone when it came to us making the decision as to which developer we wanted to pursue, ultimately saving us money. If you want an agent who combines expertise, dedication, and genuine care for their clients, Lisa is your go-to. We were incredibly impressed by Jeff, the assistant site manager’s exceptional knowledge throughout the midway viewing process and the house's completion. He is not just a site manager but someone who cares and wants their buyers to feel at home. We want to thank Chris the senior site manager, Josh the assistant site manager and the Gleeson painter who has been such an amazing person fixing the issue identified so promptly. This is the third new build property we have purchased and we definitely rate Gleeson as the best one of them all. They are not just a house builder but individuals who care. The team goes above and beyond, making the process smooth and stress-free. We are thrilled with our new home and so are the children and we finally call this place our forever dream home.

Marian · 17 August 2026

★★★★★ 5/5

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Great Show houses experience!

I’m a first time home buyer who felt quite nervous/ awkward going to visit show homes however I had a fantastic time look around the gleeson homes All Saints site in Ferryhill, County Durham. The show houses were a good size and beautifully decorated for all the houses we viewed. The sales executive Adrian was super friendly, charismatic and incredibly informative in explaining how buying a property with Gleeson Homes works and the different home styles available at the site and others. Adrian made me and my mother who was with me feel really relaxed and was very helpful at explaining the standard house features and the optional extras that could be added for better design/ functionality without being too pushy about anything. The amazing customer service and general affordability of the homes has led me to definitely consider buying from Gleeson Homes in the future!

Emily · 16 August 2026

★★★★★ 1/5

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Please do not purchase a Gleesons home

Gleeson Homes Review ⭐ If I could give zero stars, I would. If you’re considering buying a Gleeson home, here’s my advice: Do not rush to review them after dealing with the sales team. Wait until you’ve actually lived in the house. Because the sales experience and the experience of owning the house can be two completely different things. When you’re buying a new build, you naturally focus on the excitement. You’re told about your lovely new home, the quality, the security, the finish and all the things that make you feel confident you’re making the right decision. Then you get the keys. And you start looking properly. Our snagging list was 56 pages long. Not 56 individual tiny cosmetic niggles. 56 pages of things requiring attention. The problems have ranged from terrible plastering and poor finishing, holes in brand-new carpets, poor brickwork, external wall and fencing issues, damage and mess caused during remedial works, and countless other defects that simply shouldn’t be acceptable in a brand-new property. You start wondering how some of it ever passed inspection in the first place. And then comes the next battle: getting it fixed. We’ve had constant promises that things would be dealt with. “We’ll get someone out.” “We’ll look into it.” “Someone will contact you.” “It’s been passed on.” Except those promises don’t always translate into action. And just when you finally get somewhere with someone, they leave. Then you’re back to square one, explaining everything again, chasing again and trying to establish what you were previously promised. It is exhausting. And the remedial work itself hasn’t always filled us with confidence. There is a huge difference between genuinely putting something right and carrying out a quick repair that technically allows someone to say the issue has been “resolved”. A brand-new home should not require this level of intervention. I am not expecting perfection. I understand that new builds have snagging issues. What I do expect is a reasonable standard of workmanship. I don’t think it’s unreasonable to expect: • Plastering to be properly finished • Brickwork to be properly constructed and finished • Brand-new carpets not to have holes in them • Fencing and walls to be properly installed • Damage caused during remedial works to be properly dealt with • Problems to be fixed properly rather than repeatedly patched • Promises to actually be followed through • Consistent communication • And someone to actually take ownership of the problems There has also been the ongoing issue with the security gate, which was a paid upgrade and particularly important to me as a mum. We moved in without it and have subsequently had ongoing issues with the gate, wall and surrounding fencing. Knowing that a neighbouring property received a gate free of charge has only added to the frustration. But the gate isn’t the reason for this review. It’s the bigger picture. It’s buying a supposedly brand-new home and feeling like you’ve spent months fighting to get it brought up to the standard it should have been at handover. It’s the quality of the workmanship. It’s the sheer volume of snagging. It’s the poor finishing. It’s finding holes in new carpets and looking at brickwork that leaves you wondering who signed it off. It’s the endless promises. It’s the chasing. It’s staff leaving and having to start the whole conversation again. And ultimately, it’s the feeling that once the sales process is over and the keys are handed over, you have to fight to get the level of service and workmanship you should have received in the first place. So please, if you’re considering Gleeson: Don’t just read the reviews people leave after the sales experience. Wait until they’ve lived there. Wait until they’ve had their snagging inspection. Wait until they’ve tried to get the problems fixed. Because that’s when you find out what buying the house is actually like. I wish we’d known then what we know now.

Katy · 15 August 2026

★★★★★ 5/5

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Stella was so efficient

Stella was so efficient. She explained everything about Gleesons so thoroughly. She was so impressive. She showed us over houses and gave us options of which house we liked. We had been elsewhere to other developments but nothing was explained properly. She showed us the maps and layout of the properties. She was so honest when she answered our questions. We would highly recommend her as she was excellent to talk to, very friendly and polite. She is such a good ambassador for Gleesons. Many thanks Stella

Valerie · 5 August 2026

★★★★★ 5/5

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Right from the beginning of the process…

Right from the beginning of the process Mauricia has been very helpful,friendly and professional.with her support and professional experience we went through the process with ease. Her professional advices when deciding on which extrals to go for, ,her openness to questions about mortgage from us ,her happy mood by default to welcoming us whenever we visit the office made our experience with Gleeson a delightful and memorable one. With are her splendid relationship with us all through we will be glad to refer friends and family to gleeson anytime any day. From Akamo family

Mrs · 5 August 2026

★★★★★ 5/5

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Bought our new home at Ousterley Woods…

Bought our new home at Ousterley Woods Stanley Peter was fabulous from the start giving great advise and helping us through the process as it was very stressful for us as we relocated from the York area and jobs moved faster than expected . When we’re picking our extras that we wanted Peter gave some great advise on how to pick what we wanted regarding the colours for kitchen flooring ect and we have definitely not been disappointed the house looks great and feels like a home after just a few days .

Mrs · 4 August 2026

★★★★★ 5/5

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Considered gleesons part exchange…

Considered gleesons part exchange scheme for property at Whitehaven. We had a number of meetings and discussions with Julie Beck who represented Gleesons, for that development. Julie was always helpful, courteous, and would keep us informed of developments. If she was not able to advise us accordingly, Julie would find out and return with telephone call .we also had face to face meetings and again Julie was very professional.we give five stars for our experience with Julie.

Alice · 13 August 2026

★★★★★ 5/5

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Carla & Scott

Allison was a great support through our stressful moving process. Allison always kept us informed of any developments on the progress of the build. Allison has gone above and beyond to make sure we got the house we wanted. Thanks Allison and the team in sales. Alan site manager has been very helpful and approachable for getting any issues sorted. Thanks Alan and all the teams.

Carla · 25 September 2026

★★★★★ 5/5

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Great Customer Service And Home

Buying my first home at Gleeson Shorelands in Ingoldmells has been an amazing experience from start to finish. As a first-time buyer, I had a lot of questions and uncertainties, but Liam Conneely, the sales advisor on site, has been absolutely fantastic throughout the whole process. He’s gone above and beyond to support me, checking in regularly and making sure I feel comfortable and confident every step of the way.

Jason · 26 April 2026

★★★★★ 5/5

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We have just reserved a lovely new home…

We have just reserved a lovely new home at Bracken Park in Louth and the process was a complete pleasure, thanks to Stella in the sales office. She is an exceptional sales advisor and a credit to Gleeson Homes. Hardworking, positive, genuine, non-pushy and with a very warm and friendly demeanour, Stella is exceptional. The house itself has a very high standard of finish and, given the asking price, represents tremendous value. Thank you Stella and well done Gleeson.

Patrick · 22 September 2026

★★★★★ 5/5

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Fantastic service from Adrian and Tom at Gleesons

My partner and I have recently reserved our new home with Gleesons, and we honestly couldn’t be happier with the experience so far, largely thanks to Adrian and Tom. From the very first time we spoke to them, they were both incredibly friendly, approachable and helpful. They genuinely took the time to listen to us, answer all of our questions and explain everything clearly, without ever making us feel rushed or pressured into anything. The part exchange scheme in particular was explained to us so thoroughly, which made what could have been a complicated and stressful process feel incredibly straightforward. They were always happy to go through things again whenever we had a question, and they have been brilliant at keeping in regular contact and keeping us updated throughout. It’s clear that Adrian and Tom really care about providing a good experience for their customers, and their knowledge, patience and friendly attitude made such a positive difference to what is a really exciting time for us. A massive thank you to both of them for making the whole process such a breeze. Louise and I would genuinely recommend Adrian and Tom to anyone looking at buying a new home through Gleesons. We couldn’t have asked for better service!

DANIEL · 12 September 2026

★★★★★ 5/5

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Customer Service

Me & my partner, have been trying to move house since May and with problem after problem we still haven’t got somewhere to call home. After going to All Saints in Ferryhill on Saturday we now have reserved a plot and we will be in before Christmas!! We would just like to say how amazing Jayne was with us. Jayne’s customer service is absolutely outstanding! We can’t wait to get the keys to our home!!

Grace · 4 October 2026

★★★★★ 5/5

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Birley Croft

Myself and my partner have recently reserved a plot at Birley Croft as first time buyers. Raul has been amazing in guiding us through the process, really informative and helpful and keen to assist with any queries we had. We have been regularly updated with the build progress and have been able to visit the site to meet the site manager and talk through the build. I would really reccomend Raul & Gleeson and we are really excited to continue along the journey!

Charlotte · 2 September 2026

★★★★★ 5/5

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Ousterley Woods - Stanley

Started looking in January to buy called in and spoke to Peter and from then on it was such an easy process. Gave us all the information that we needed, showed us all of the options and extras that was available and even calling us with updates on progress of the house . He has also been very welcoming when we have turned up unannounced as well.

Thomas · 18 September 2026

★★★★★ 5/5

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Karen Tulip Fields

I recently had the pleasure of working with Karen at your Tulip Fields Development when I reserved my new home, and I cannot express enough how exceptional my experience was. From the moment I walked into the sales office, I was greeted with a warm smile and a genuine enthusiasm that made me feel right at home.Karen was incredibly knowledgeable about the development and took the time to understand my needs and preferences. She patiently walked me through the various options available, highlighting the unique features of each home. Her attention to detail and ability to answer all my questions made the decision-making process much easier.What truly impressed me was her dedication to ensuring I found the perfect fit. She listened carefully to my requirements and provided tailored recommendations, making me feel valued as a client. Her passion for the development was evident, and it was clear that she genuinely cared about helping me find a home that I would love.Throughout the reservation process, Karen was incredibly organized and efficient. She guided me through all the necessary paperwork, ensuring that everything was clear and straightforward. Her professionalism and commitment to excellent customer service made the entire experience smooth and enjoyable.Moreover, her follow-up after the reservation was a testament to her dedication. She checked in to see how I was doing and if I had any further questions, which made me feel supported even after the sale was made.I wholeheartedly recommend Karen to anyone looking to purchase a home at Tulip Fields Development. Her expertise, warmth, and genuine care for her clients set her apart in the industry. Thanks to her, I am thrilled to be moving into my new home, and I couldn’t have asked for a better experience!

Steve · 15 September 2025

★★★★★ 1/5

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I had many problems at my new house…

Gleeson Stoneyford green plot 179 I’ve faced several issues in my new house, most of which have been addressed to some extent. However, this particular complaint has pushed me beyond my patience. It has been logged for two weeks, yet no one has contacted me. The kitchen cupboard door has completely detached from its place. When this issue first occurred, I asked for a permanent fix, but the team only screwed it back in. After multiple repeats of the same problem, the door has now fully broken and displaced. I have more concerns about this new home that I will raise one by one, but for now I will wait for their response to this matter.

Rony · 7 September 2026

★★★★★ 5/5

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We recently visited the All Saints site…

We recently visited the All Saints site and had a wonderful experience. Dani was incredibly helpful and friendly. Even though there wasn't a showhome available, she went above and beyond to help us view the property we had seen online. We are so excited to be moving on to the next stage of our purchase. Thank you, Dani!

Paul · 10 October 2026

★★★★★ 5/5

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Gleeson Homes Bracken Park Louth Lincs

We arrived at the Bracken Park development without a confirmed appointment, and although Stella was already with other customers, she still came out to greet us and kindly offered us a later slot. Our appointment began just 30 minutes before the office was due to close at 5pm, yet we were still there at 7pm, with Stella going above and beyond to show us around the properties and guide us through our reservation and choices.

Poppy · 19 May 2026

★★★★★ 5/5

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Good experience

I had such a quick and easy process in securing a property with Gleeson. Mauricia is an absolute star and walked us through everything and answered all our queries happily.

Meeran · 24 August 2026

★★★★★ 5/5

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105 Theodore Close.

The support and care was great throughout the process. Very happy with the property and service throughout. Allison, Dani and Josh were the sales people I dealt with. House is great. I would recommend Gleeson homes and the Bearpark site to anybody.

Paul · 31 May 2026

★★★★★ 5/5

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Purchasing our first home 🙂

Me and my partner dropped in to look at homes on the stoneyford green site as we were looking to buy in the next year or so. Once we got chatting to Tina we realised we were closer than we thought and our first home was obtainable even sooner. A week onwards and we’ve now just reserved our first home! We can’t speak highly enough of Tina and other members of the team we’ve currently met. Tina walker has been nothing but helpful and is a credit to the gleeson team 🙂

Jonno · 9 August 2026

★★★★★ 5/5

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Tina Walker at Stoneyford green

Tina Walker at Stoneyford green has been more than amazing helping myself and my partner buying our first home! From entering the show house “just for a look around” to reserving our plot a week later. She’s more than a sales person, she’s a friend and we couldn’t have wished for anyone better to help us on our next chapter! Tina, huge thank you for all of your help and support in this process, we look forward to seeing you again soon ❤️

Rebekah · 8 August 2026