Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThroughout the buying experience being…
Throughout the buying experience being a 1st time buyer Emily was fantastic helped me with paper work and understanding types of documents, really friendly and good service
Liam · 4 May 2026 · Gleeson Homes Tees Valley Blackhall
Agent replied · 1 June 2026
Hi Liam,
Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience. As a first-time buyer, it's great to hear how helpful the team have been throughout the process.
Wishing you all the best in your new home!
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotNo aftercare as promised
When our property was handed over to us, we were told on our doorstep from the sales team and the head of builders, that should we have any problems with ANYTHING on site to get in touch with customer service. Our problem is regarding the covenants that we had to sign, these are not being adhered to with quite a few properties on our housing development. Contacted customer service who have literally told us, there is nothing they can do to make sure all properties uphold these, get legal advice! So asked a solicitor and they have told us that the developer can enforce them while still in control of the site, which they are! Very disappointed in the over-promising during sales and now falling back on the legal reality.
Angel · 2 May 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Thank you for sharing your concerns. We take all customer feedback seriously.
We have raised this matter with our regional Customer Care team, who have confirmed that they have responded to you in writing, outlining the actions taken and the options available to you.
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotDisappointing service by some staff
Disappointing service by some staff, they only do what they can be bothered with. We were told different things every time we wanted updates and the goal post would keep moving. Be careful who you have to deal with.
Enlighten · 30 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Thank you for bringing this to our attention. We’re sorry to hear about your experience, as this is not the level of service we strive to provide.
To allow us to look into this further, please contact our Customer Care team at customercare@mjgleeson.com, including your full name and the development you’re interested in.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotExcellent communication and help from…
Excellent communication and help from Adrian at All Saints. Always smiling, friendly and welcoming.
David · 30 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi David,
We're delighted to hear of your positive experience and will pass your feedback on to the team at our All Saints development!
Thank you for choosing Gleeson Homes.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotAmazing experience at Holton Croft!
We are a little family and first time buyers, we’ve recently moved into our house on Holton Croft, i honestly haven’t got one bad word to say about the whole process!
Jordan · 28 April 2026 · Gleeson Homes Tees Valley Blackhall
Agent replied · 1 June 2026
Hi Jordan,
Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team have been throughout the homebuying process.
Congratulations on your new home! We hope you enjoy making many happy memories.
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotTheir After Sales Is Non-Existant
There after sales is rubbish. They do not want to fix problems that they have caused. When we moved in, our back garden looked like a dump for builders rubbish. They came and rotated it to remove bricks, rocks, builders rubbish. They could not of rotated very deep because when the weather turned nice, I started to dig the garden and found loads more builders rubbish and a lump of concrete about 2-3 meters wide and 5-6 meters long about an inch under the soil. I raised a complaint with Gleeson's and they refused to do anything about it.
David · 27 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi David,
Thank you for taking the time to share your concerns. We’re sorry to hear about your experience and want to reassure you that we take all customer feedback seriously.
We understand that our regional Customer Care team has been in contact with you to outline the works that were previously completed to address, in line with our specification, the concerns raised.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotGreat Customer Service And Home
Buying my first home at Gleeson Shorelands in Ingoldmells has been an amazing experience from start to finish. As a first-time buyer, I had a lot of questions and uncertainties, but Liam Conneely, the sales advisor on site, has been absolutely fantastic throughout the whole process. He’s gone above and beyond to support me, checking in regularly and making sure I feel comfortable and confident every step of the way.
Jason · 26 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Jason,
Thank you for taking the time to leave such a wonderful review and for sharing your experience with Gleeson!
Congratulations on your new home! We hope you enjoy making many happy memories.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotNew Home
We have loved it so far, the house is beautiful and is just about starting to feel like home.
Evie · 26 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Evie,
Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful our team were throughout the process and how quick they have been able to resolve any issues raised post-completion.
Congratulations on your new home! We hope you enjoy making many happy memories.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotLyons edge by gleesons
Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were going.
Shaun · 25 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Shaun,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotBrilliant customer service from Gleeson
The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!
Mr · 22 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Thank you for sharing your positive experience with us. We're delighted to hear how helpful the team have been throughout the process and will be sure to pass your feedback on.
Congratulations on your new home and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotAmazing support
Although we have just started the process me and my partner are first time buyers and Allison at Bearpark durham has been incredible so far, ensuring we understand at every point of the process.
Grace · 22 April 2026 · Gleeson Homes Tees Valley Blackhall
Agent replied · 23 August 2024
Hi Grace,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotObsessed with my new house! Would recommend
Obsessed with my new house!! Literally nothing is too much trouble, Nick the Site Manager at Safari has been a blessing. Can’t thank him enough genuinely cares about the customers.
Paul · 22 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Paul,
Thank you for your wonderful review and for sharing your experience with Gleeson! We're pleased to hear how helpful the team have been throughout the process and that you're enjoying settling into your new home.
Wishing you many happy memories!
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotSales Experience
Thank you to Emily F at Lyon’s Edge who has helped me through the reservation process, talking about options and all the details of the property and site. A friendly welcome and very enthusiastic person.
Stuart · 19 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Stuart,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotHad an appointment this morning with…
Had an appointment this morning with Emily at Lyons Edge Development. She was amazing, very helpful, knowledgeable and a credit to Gleesons. Thanks for finding us our dream forever home.
Stephen · 18 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Stephen,
Thank you for taking the time to share your experience with us. We’re delighted to hear how helpful the team have been and will be sure to pass on your feedback.
Congratulations on your new home, and thank you for choosing Gleeson.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotFantastic experience with the lovely…
Fantastic experience with the lovely Stella making us feel at home already. Informative, friendly, polite and great all round. Thankyou Stella it was a pleasure meeting you. Regards Alan and Maggie
Alan · 17 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Alan,
Thank you for sharing your experience with us, we're delighted to hear how friendly and helpful Stella and the team have been.
Wishing you many happy memories in your new home.
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotI have been chasing since SEPTEMBER
I have been chasing since September as to the state that our estate has been left in. They have moved off this site now and it is clearly out of sight, out of mind. Constantly being fobbed off with the same ‘we are chasing our technical department’ response. The management company have not took over yet so it is of the responsibility of Gleeson to do this yet these ‘managed’ areas have been left for months and months leaving it a scruffy mess. Just goes to show the disregard they have once they have their money!!
Elesha · 17 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Hi Elesha,
Thank you for taking the time to raise this, and we’re sorry for the frustration caused by the delay.
We can confirm that we are currently in the process of onboarding a contractor to carry out the required works on the development, after which an agreed programme of works will be put in place. Our Customer Care team will be in touch directly to keep you updated on progress.
We recognise that this has taken longer than it should have and apologise for the lack of visible progress to date. Please be assured that we remain fully committed to completing all works to the appropriate standard.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotI would like to praise the site…
I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site
Sue · 15 April 2026 · Gleeson Homes Tees Valley Middlesbrough
★★★★★ 5/5
TrustpilotMixed Reviews - Concerning
Hi Gleeson Homes,
Ravi · 13 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Thank you for taking the time to read our reviews and for sharing your concerns. We understand that consistency at the completion and handover stage is a vital part of the home buying experience.
We’re pleased that our sales teams are consistently recognised for the support they provide early on, but we also take feedback about quality checks and post handover care very seriously. We actively use customer feedback to improve our service, and our customer care teams remain in place to address any issues promptly should they arise. We are also continuously reviewing our internal processes and quality control measures at completion to ensure closer coordination between our construction and customer care teams.
For further reassurance, once your new home is fully built, an independent building inspector will inspect to ensure your new home meets the NHBC standards before handover takes place.
We appreciate that buying a new home is a big decision, and we’d always encourage prospective buyers to speak directly with our team, visit our developments, and ask any questions they may have so we can provide reassurance and clarity at every stage.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotAmazing experience!
I have had an amazing experience reserving a home with Dani! She has been super informative, positive and helpful throughout the entire process and has me feeling excited for the next steps I buying my first home.
LM · 12 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Thank you for taking the time to leave a review, we’re grateful to you for sharing your experience and pleased to hear how supportive Dani has been throughout the process.
Wishing you all the best in your new home!
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotAvoid Avoid Avoid
Find new evidence of Gleeson homes being built horrifically on a weekly/monthly basis. Avoid unless you have 50k+ to rectify issues as they either don't care or don't have a clue when you contact them in attempt to resolve issues.
A · 7 April 2026 · Gleeson Homes Tees Valley Blackhall
Agent replied · 13 June 2024
We are sorry to hear you’ve been experiencing issues with your home. We remain committed to investigating any concerns raised directly with us.
If you haven't already, please email our Customer Care team at customercare@mjgleeson.com referencing your full name, development, and plot number to help us investigate your concerns further.
Kind regards,
Gleeson Homes
★★★★★ 5/5
TrustpilotI would like to extend my sincere…
I would like to extend my sincere thanks to Toni for the amazing service and support provided throughout my housing application and house reservation process. Toni demonstrated exceptional professionalism, clear communication, and genuine dedication at every stage.
Ugne · 4 April 2026 · Gleeson Homes Tees Valley Middlesbrough
Agent replied · 1 June 2026
Thank you for your wonderful review and for sharing your experience with Gleeson! It's great to hear how helpful Toni has been throughout the homebuying process.
We hope you enjoy making many happy memories in your new home.
Kind regards,
Gleeson Homes
★★★★★ 1/5
TrustpilotAbsolute cowboys
Absolute cowboys, refuse to repair the simplest of issues which they create.
Liam · 17 February 2026 · Gleeson Homes Tees Valley Blackhall
★★★★★ 1/5
TrustpilotTees Valley Tyne and Wear customer…
Tees Valley Tyne and Wear customer service is so bad. Ive been chasing up problems I’ve had for years. To then be told the problems were never reported. I then found the email trail from my side and email responses from the company. Sent this in and shock there’s no response. I’ve rang multiple times and get no further. Who else can I complain to
Nusrath · 17 February 2026 · Gleeson Homes Tees Valley Blackhall
★★★★★ 5/5
TrustpilotBracken Park
I was kept informed at every step of the process of buying my home with Gleeson. Nothing has been too much trouble and I have genuinely felt like a valued customer throughout.
Kerry · 16 February 2026 · Gleeson Homes Tees Valley Blackhall
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
