Gleeson Homes Tees Valley estate agents in Middlesbrough, Blackhall, Bishop Auckland and 1 more

★★★★★ 5/5

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Gleeson is the best

From reservation to actual exchange of contract and collecting of keys,Gleeson were very helpful and made the dream of owning a home a reality.The whole team from sales to engineers were fantastic and always ready to render centred customer service experience.Special mention to jack,Steve and a few I couldn’t recall the names.I will strongly recommend them .Gleeson is the best around here from my experience.Thank you once again to the team.

Xprof · 28 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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All good in the Gleeson Hood

I found the staff at Gleeson Homes, especially Angela Berrington and her colleague Lauren, to be extremely courteous, helpful, thorough and professional in dealing with us as customers at the time.They were communicative and obliging and represented Gleeson Homes exceptionally well at all times.The houses are seemingly of a good standard with lots of space - it would be nice if the Aspatria estate had more in the way of bird and bat boxes and installations for nature, however everything was good apart from that.We thank them for their time and help.Mitch and Lucy

Mitchell · 23 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Fantastic service

We’ve bought a new build before but the aftercare was slow. From Matt fixing the snags to Andrew arranging the work I could not fault the service and speed. If we ever move I’d happily buy a Gleeson Home again! Also a big shout out to Natalie Strong who waited with us on move day so she could hand the keys over at the earliest point she could. I couldn’t be happier with the service provided.

Cheryl · 16 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Gleeson Tees Vally

We purchased a home on the Leadmills Walk development in the Tees Vally region, had excellent service throughout the sales process. Jackie kept in regular contact providing updates. Snagging problems have been dealt with quickly by Andrew and Zoe. Zoe from customer care always makes sure I am free and to make sure little disruption is caused. Matt who comes to do the snagging, is polite and professional and is very knowledgeable and efficient. Minor snags with the home, but nothing major and it’s how they resolve and respond.Would 100% be looking to buy my next home with Gleeson.

Samantha · 16 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 1/5

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very bad one experince

I recently purchased a house from Safair Home in Liverpool, and unfortunately, it has been a very disappointing experience. From the start, the company has failed to meet basic standards in several critical areas.1. Poor Quality of ConstructionThe quality of the construction is far below what was promised. There are numerous defects in the property, and it feels like cheap materials were used throughout. It's frustrating to see corners cut on such an important investment.2. Unprofessional ServiceThe customer service has been extremely unprofessional. Whenever I raised concerns about the issues, I was met with unresponsive and unhelpful staff. Getting any follow-up or action from the company has been a struggle, and it seems like they are not interested in solving the problems.3. Lack of Skilled LaborThe work done on the house appears to have been carried out by unskilled laborers. This is evident in the poor finishes and the number of issues that have emerged shortly after moving in. It’s clear that the workers lacked experience, and this has affected the overall quality of the home.4. No AccountabilityWhat makes this experience even more frustrating is the company’s lack of accountability. Despite multiple complaints, no one from Safair Home has taken responsibility or made any serious effort to address the issues.Overall, I would not recommend Safair Home to anyone looking to buy a property. The stress and frustration of dealing with their poor-quality work and unprofessional service have made this a regrettable purchase.

Syed · 13 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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The Chimes Wigton Caroline Scott

Chimes Wigton Caroline ScottWe were received with a warm and friendly welcome by Caroline who guided us round one of the show homes that we were interested in. Caroline’s response was extremely informed and she was most professional. We liked the fact that she was not in any way pressurising our decisions. She gave us honest and helpful information and nothing was too much trouble. She also provided some helpful tips with the choices of the interior fittings. We particularly appreciated and were impressed with her knowledge, detail of the surrounding plots and her professionalism. Thank you for your assistance Caroline. Maria and Kev

Ingrid · 10 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Angela at St Patricks Vale

Angela at St Patricks Vale, Aspatria, was more than helpful and friendly. We looked round the show house, and round the development. We also had a good experience at the Broughton Moor side (Caluna Grange). Although we are not in a position to buy at the moment, we welcomed the opportunity to look round, and loved the Blessington house.

Rachel · 9 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Vickers Grange

Vickers Grange Me and my partner decided it was time to get our first home together, we could not be happier with the experience so far. Karen Woolley has made this experience so much fun and we are so excited to move in to are new home together, we honestly can not thank her and Gleeson enough for making this very stressful time so easy and enjoyable. Highly recommend them to anyone looking to purchase a new home.

Christopher · 8 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Tina Walker - Stoneyford Green - The Best

We just came back after an appointment with Tina Walker in Stoneyford Green, Sutton-In-Ashfield development. She was amazing and very helpful! Answered to all the questions and went thought to all reservation process. We ended up reserving our future Cork house. We were amazed how nice location is. Thank you for all your help today, Tina! We will be happy to work with you! Gintare & Karolis

Gintarė · 7 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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If I could give ten stars I would!

If I could give ten stars I would!! Toni made our day on Friday. Gave all the info needed so that our next home was what we wanted. Keeps in touch so we know that all is progressing.A Big thank you.

Christine · 7 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Our experience with Gleeson homes has…

Our experience with Gleeson homes has so far been easy and smooth sailing. We reserved our home in July 2024 and are now currently waiting for a completion date. The sales women Nikita has been amazing since reserving. She has been very accommodating to our needs and efficient with communication. We look forward to moving into our brand new home!

Dana · 6 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Viewing site in Workington

Visited the site to look around with my partner. Catherine was very helpful and laid everything out clearly for us! Given us a lot to think about and helped us in the right direction.

Macy · 5 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 1/5

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Noisy

The noise level at the site at Neville Hill, Leeds is like living at the back of a field where they are landing a helicopter - except that it goes on all day and has been for months. I can hear all the reversing alarms and large machinery and the air vibrates even inside our house with the windows and doors shut. Complained and they said 'We note your comments regarding the vibrations from the machinery, whilst we appreciate large machinery is use, factors as such are out of Gleeson Homes control'. They are not in control of the noise or vibrations from the machinery that they are using.

Nichola · 5 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 2/5

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Same in whitchurch shropshire ,absolute…

Same in whitchurch shropshire ,absolute disgraceful company.Been told that they try to drag out the snagging for two years so it's not their problem anymore.

Mike · 4 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Amara at Gleeson homes has been…

Amara at Gleeson homes has been wonderful throughout the whole process. When I started buying the house she talked me through everything I would need to do and made it really straightforward. Since moving in she has been round to check on me and has been extremely proactive with getting the snagging list sorted! Thank you for making this experience so pleasant.

Hayley · 2 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Great customer face to face approach

Great customer face to face approach Very professional Answered all questions Willing to help with other options Definitely a keeper

Ibrar · 2 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 1/5

Trustpilot

Regrettable Experience with Gleeson Homes: A Cautionary Tale

I had high hopes when I chose Gleeson Homes, but after living in our home for two years, the experience has been nothing short of frustrating and disappointing. From day one, it became clear that their focus is more on cutting corners than delivering quality homes.The build quality is subpar at best. We’ve encountered numerous issues, including poorly fitted windows and doors that let in drafts, a leaking roof, and even loss of heating. The finishing touches, which you would expect to be done with care, were rushed and sloppy. Walls are unevenly painted, and it's evident that attention to detail is not a priority for Gleeson.The customer service has been another nightmare. Once you’ve signed the dotted line, their interest in your satisfaction seems to vanish. Getting any issues resolved requires relentless follow-ups, and even then, the responses are slow, unhelpful, and often dismissive. Simple requests turn into drawn-out battles, making the entire process exhausting.To add to the frustration, the timeline for repairs has been consistently missed. Despite promises of prompt attention to the snags we reported, weeks turned into months with little to no progress. We even arranged dates with the site manager in advance, only for them to do nothing on the agreed date, wasting our time and the holidays we took off from work. It feels like they’re more interested in selling the next property than in taking care of their current customers.One particularly alarming incident occurred in November 2023 when we experienced a power outage. Unlike a typical outage, the entire street wasn’t affected, just our home. After 16 hours without power, we finally received a temporary repair. The cause? A damaged electrical main and water line under the shared driveway, which had been compromised before we even received the keys. When speaking to GTC, we were told that if the cable had blown, it could have taken out the gas main, leading to a catastrophic incident. Gleeson’s response? They suggested that I should have discovered this during the key handover inspection, apparently, they think I have X-ray vision to see under tarmac! This response only reinforced my belief that Gleeson is not interested in, and does not care about, their customers' safety. I now live in fear, and this issue is currently being pursued with the New Build Ombudsman.Overall, I deeply regret choosing Gleeson Homes. The combination of poor build quality, lack of attention to detail, and abysmal customer service has turned what should have been an exciting experience into a constant source of stress and fear. If you’re considering buying from Gleeson, I strongly advise looking elsewhere. The initial savings are simply not worth the long-term headaches and potential safety risks.

Tim · 2 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

Trustpilot

Karen Woolley is the best sales…

Karen Woolley is the best sales executive. She is so helpful. We are so happy to choose Gleeson Homes.

Anett · 1 September 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Pilbeams Progress

We made an appointment to view and discuss the purchasing of a Gleeson Home with Catherine at The Rowans, arriving rather early we were greeted with a smile and offered an earlier appointment. Nothing was too much trouble for Catherine. She was friendly and well informed, providing a confident and knowledgeable insight of the various properties and costs. We felt that all our questions were answered honestly and informatively.The time spent viewing was extremely helpful and professional, we left feeling that we had a good understanding of the properties and the options available. Many thanks Catherine Pilbeam.

Ingrid · 31 August 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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John from bracks farm in the sales…

John from bracks farm in the sales office has exceptional customer service. My daughter has bought a 3 bedroom house and from our first visit in January until her completion date on 23 august he has provided great support and advice with his regular update phone calls. John is a credit to gleesons. A personal thankyou for looking after us all, but specifically our daughter .

Fiona · 31 August 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Buying my first home - John @ Bracks Farm

I have recently bought a 3 bed Lisburn at Bracks Farm. I cannot thank John enough for all of his help and support through this journey. From the minute I stepped in the show home in January to now (August), John has been there and made the experience of buying my first home an exceptional experience. If I have needed anything - John has been right there to help. If it wasn’t for John I wouldn’t have known where to start the house buying process. I can’t thank John enough - he is one of a kind.

Hannah · 31 August 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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Bracks Farm development.

John at Bracks Farm in Bishop Auckland was so helpful and friendly. Kept us well fed informed during the whole process. We couldn’t have asked for any better.

Doug · 26 August 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

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I have recently bought a home on Chimes…

I have recently bought a home on Chimes Bank. Caroline helped me through the full process, from start to finish. She was polite, helpful and competent in her job. Updating me frequently throughout the build process. It made buying a house, a less stressful experience thanks to her help.

Karen · 26 August 2024 · Gleeson Homes Tees Valley Middlesbrough

★★★★★ 5/5

Trustpilot

We are currently in the process of…

We are currently in the process of buying our forever home. Catherine (The Rowans development) has been so helpful and efficient in every way possible. Nothing has been too much trouble. We’re so glad that Catherine is there to provide us with all the information that we need and so far she is making the process so easy.

Kimberley · 24 August 2024 · Gleeson Homes Tees Valley Middlesbrough