Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 2/5

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We bought a house in Sheffield

We bought a house in Sheffield on a new development. At the beginning everything was great, nice house good price. By the time we received the keys and started reporting problems, we found some things to improve at the final inspection, but they weren't serious issues, then, when we managed to deal with the internet, we started reporting other smaller and larger issues. Honestly, at the very beginning, an employee quickly appeared and started to repair and here was the first problem, everything was repaired with silicone, after some time water started to leak from the main valve under the sink and flooded the cabinet, destroying it. it took about 2 months to replace them they did it sloppy using non-original parts because I couldn't fit the dishwasher under the sink. At the very beginning, I reported many faults, from a scratched glass to poorly arranged tiles in the bathroom. Contact with customer service, I'm sorry, which does not exist, the messages that I left unanswered and in the end the faults that I reported at the beginning are now classified as those that I did myself and they do not take responsibility for them. Overall, I do not recommend it, it's a pity your nerves and money. The house is very nice, the project is great, and only so many positive things, later it is only worse, a promise that something will be fixed, the contact number to the person from the customer service office always ends on the voicemail completely ignoring the problem .....

Lukas · 26 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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The house is excellent value for money thank you Gleeson’s.

The house is excellent value for money. The workmanship and materials used is top class . The after sales service has been unbelievably helpful with nothing being to much trouble for anyone . We extend a special thank you Charlotte and Allison in the sales office, Dean on site worker and his son Reece and on site manager Jeremy . Our moving in was made so easy with so much help from all the people mentioned.

Christopher · 25 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

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Great service from sales team

Great service from sales team. Unfortunately we've had a lot of issues with the house such as leaking pipes onto kitchen ceiling, door wouldn't lock properly, paint splashes etc. So we were not as happy with the finish of the house

MRS · 25 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

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Great experience some slight delays but…Balderstones

Great experience some slight delays but overall great . Very happy with the home

Steven · 25 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Overall I've been very happy with my…

Overall I've been very happy with my home and the service provided by Gleeson homes. I moved into my home in December 2020. I had a six month build delay due to covid, so nothing Gleeson could do about that, but they really pushed on with the build and ensured I was in before Xmas. Really happy with the finish of the house and only 4 really minor snags- all resolved now. I think Gleeson homes offer fantastic value for money and gave me the chance you jump on the property ladder soon! My monthly outgoings are now so much less than when I was renting. Highly recommend!

Antony · 25 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Acklam gardens site - mortgage

I have recently just purchased a property in middlesbrough and the lady who helped me from start to finish called linda was absolutely superb, she is a credit to herself and gleeson homes themselves.Fantastic hard work from linda to help us through the mortgage application and was always the backbone of the process.Highly recommend!

Daniel · 24 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Our dream first home...

We moved in to our Gleeson home (Tyrone) about 18months ago and couldn’t be happier. This is the first home we have owned and we love it. You hear bad stories about ‘New Builds’ all the time but honestly we don’t have anything bad to say about Gleeson. From the moment of us putting our deposit down to getting the keys we had been fully informed every step of the way, and it completed on time! Any little snags we had at the beginning, or a little later, had all been resolved quickly! All the site sales team still give us a wave and a chat if they see us! If your looking for an affordable home, no matter the size, I would definitely recommend Gleeson

Karl · 18 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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We love our Gleeson home

We love our Gleeson home! We've been in our home now for over a year and a half. Any issues have been rectified quickly and we have had a really positive experience with Gleeson.

Abbie · 18 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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A perfect first home !

I would highly recommend Gleeson homes! I bought my first home with them before lockdown in March 2020 and even given the circumstances they’ve been so helpful in sorting my defects and answering any questions or queries I had! You get given an online portal login where you can upload pictures of your defects, rather than them get lost in an email trail.If I was to go back in time and start all over again I would still choose Gleeson! I absolutely love my home and highly recommend for couples, first time buyers and young families!

Miss · 18 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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10/10 recommend

I've had a great experience! Delays due to covid but had constant communication throughout the buying process and sales staff were lovely! Obviously all new builds will inevitably have snags and minor defects because there is no one size fits all but they've all been dealt with and addressed. Absolutely perfect home for us as first time buyers and we couldn't be happier. Our neighbours on the estate are all lovely too. Great after care too.

Liv · 18 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

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I am very pleased with my house

I am very pleased with my house , as a first time buyer Gleeson offers affordable prices for their homes . There were minor defects which were eventually sorted out promptly by the builders on site . So far so good , hopefully I will not come across any more defects .

Sam · 15 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Supposed to be a dream buying your…

Supposed to be a dream buying your first house, but the house is an absolute mess, garden was even worse, had to spend alot of money on getting the constant problems fixed. After care team is absolutely shocking, dont care about anything youve got to say or even getting the problems fixed, think every single person in the company is a professional liar, couldnt advise people enough to stay away from them,Horrible company with horrible staff from top to bottom,

Gregg · 15 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Balderstone Gleesons - First home

Gleesons at Balderstone site have made buying my first property an amazing experience. Jamie in sales made communications very easy and always friendly to speak to. Was nervous to buy a new build, with the fear of snags etc. However, the very minor issues I did find within the property, were sorted very fast by the team. Any work that is done has always been convenient timings and options, especially when working full time. Gareth, the site manager, has gone above and beyond to ensure that I’m happy with the final home outcome. Highly recommended and very happy with my home. Talha.

Talha · 15 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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This is the first home I’ve brought and…

This is the first home I’ve brought and I’ve had good treatment and advice from Gleesons

Jenny · 15 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

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My Gleeson Tyrone 2020.

I love my house and you do get a good value for money when buying with Gleeson homes. But communication throughout the company is poor, for instance my drive way was blocked off by a drainage company when I needed to leave for work, there was no prior warning that a drainage company was coming out, you get passed from one site manager to another, with more false promises. Snag issues you list seem to be ignored, minor or not. I hope that once the building on my site is completed and remedial works start, the issues and snags I have reported get sorted.

Abbie · 15 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Bought a property on the Balderstones…

Bought a property on the Balderstones Estate I completed Dec 17th 2020 I'm really pleased with my property and any issues (to be expected with a new build) have been dealt with quickly.The on site builders are always helpful I've no complaint at all. The process of buying the house was easy and the sales staff helped me through every bit of the process the only delay was caused by Covid 19 and wasn't gleeson fault at all . My 1st contact Debbie was amazing and just before I completed she left for pastures new I wish her all the best . Her replacement Jamie Hudson has been brilliant and he finished the completion and has dealt with any issues I've had in a polite and professional way and wish him every success within his role .I would recommend Gleeson on the service I have received I can't fault them.

Sizzah · 10 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

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Not happy,with these poeple

Not happy,with these poeple. A man come today , to look at the repairs we reported. And one of the repairs we needed doing was a cupboard door. That as come off, i showed him and he said he can not fix it, because we had broken it our self. By pulling it back to far, which it not true. Also we have reported our front door 🚪 a lot of times. The door was letting cold air in, and making the house cold, they said they are coming to do it tomorrow. But we will wait and see, I would never buy a house from glessons again.

R · 10 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Dont even waste your time buying from…

Dont even waste your time buying from this company. They have a portal to report defects whats actually pointless as we have reported a long ongoing list which only got acknowledged when head of customer care got involved just to point out that hardly any defects have been resolved. Nobody checks the defects you report i rung head office after reporting no hot water and this company was happy to let us be left with no hot water. When they gave us our keys not one issues had been fixed what was identified in final inspection still not resolved everything now nearly 2 months after moving in. When they gave us our keys we had a leak coming onto our stairs which they had previously tried to cover up rather than fixing, a private plumber sorted the leak for me but gleesons are aware an not one person has come to resolve the disgusting water mark on the celing. If you want a house what is plastered well with smooth walls and painted well then don't buy from these our house needs rooms replastering and the whole house needs redecorating as paint is missing or runs chips in doors skirting boards just shabby work. Not one but two of my kitchen cupboard have been damaged when they were fitted from over tightening the screws gleesons are now trying to say that we have broke one of the cupboards even though its been damaged since we got the keys. My downstairs bathroom sink has been cracked since we got the keys have been told several times it will be replaced? You guessed it still got a broken sink. There is a screw sticking out in our garage straight infront of our side door we found it when my partner was stepping to garage and hit it with his head luckily he didn't take his eye out. Everything they do is half done. I have had customer care come to the property speak to site who promised everything would be sorted they sorted 5 things out 2 weeks ago havent seen site management since, was advised a week for delivery for kitchen cupboard 2 months ago oh and again 2 weeks ago. The list is endless including missing insolation, drain pipes not attached, huge leak at front of property when we moved in, extractor fans constantly breaking, plumbing issues. We also paid for a bt Internet port to find out they fitted us a TV Ariel, have been asking for nearly 2 months for a refund been told I will get it still no further forward gleesons firts response was oh well we will come in your house and just take all the plasterboard out and do it? Not acceptable when I now live here these problems should be resolved before people are allowed to move in! Also dont let them turf your garden because again they can't do a job correctly.

Shannon · 7 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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I been watching them build the ones in…

I been watching them build the ones in Creswell and they have made so many cock ups and I would not buy a house there as it on a old pit and sum mind shafts. I understand you can't get a mortgage

Lee · 3 February 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Stay well away from this developer

Stay well away from this developer. The restrictive covenants are unbelievable. Big standard copy and paste replies to my proposals and no reply to my request for legal grounds for rejecting. I only want to build a garage size extension on the side of my house. It’s my land and would look no different than all the others that Gleeson built with garages (some residents have even converted the garage). The restrictions they place mean you can’t do anything. Stay well clear trust me. On I go to the solicitor, silly waste of money.

David · 25 January 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Plot 101 Balderstones, 53 Beconsfield Road

Recently completed on our Lovely New Home by Gleeson on the "Balderstones" development and i can honestly say we are more than happy with the service we received. We started our purchase at the beginning of the first COVID lockdown in Feb 2020 and so all was delayed through no fault of Gleeson but throughout we have had constant updates and communication keeping us up to date with the development of the build and any administration work needed to be carried out. Meghan Dunne was who originally sold us the house but had to leave for Maternity reasons but was fantastic in her recommendations and advice leading up to that point. Debbie Howarth who was also dealing with us has left the company but we was very happy with the way she dealt with us and kept us informed all the way to her leaving. On continuation we have had Jamie Hudson taking on her role and we are both very happy at the way he has also kept us in touch with everything going on whether it was any delays on the build due to COVID restrictions or anything else. Good communication is what makes things easier these days and this has all been a very easy process with Gleeson for that reason alone. All in all, We love our new house and will be here for a long time and cant recommend this company enough in keeping their word . A very big thankyou to all the team!.

Jon · 22 January 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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I am so pleased with the staff at…

I am so pleased with the staff at balderstone site especially jamie who has been so helpful, he was very approachable and made our journey so pleasant and stress free. Very friendly and supportive. Thankyou for all the help.

Rehana · 19 January 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Do not waste your time or money

Do not waste your time or money, absolute bag of SH!T both house and customer care! Amongst the many issues I’ve had with incompetence from the sales staff losing paperwork and charging us and extra £500 for stuff we didn’t actually want in the house, they’ve failed to come and fix the drain pipe that has broken and now p!ssinf water all over the french door and getting in!! My downstairs toilet hasn’t been flushing properly, so I reported this a month ago, one person has been out, didn’t even look at it and said he’d be back in half hour, that was two weeks ago and gleesons don’t understand how to pick the phone up!! It’s now got to the point where the back of the toilet is leaking and has rotted the wood, the toilet is overflowing, they’ve boxed the back of the toilet in so I cannot get to the isolation valve and is now ruining my flooring. Ooh just to add as well that I’ve been without proper heating for almost two months because they’ve had apprentice electricians on (not a good enough excuse) who clearly haven’t been supervised or trained correctly. They’re literally cowboy builders and are getting millions out of people for houses that aren’t even worth a quarter of the price.Do yourself a favour and buy from ANY other company.

Grace · 14 January 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Avoid never buy from Gleeson!!!

Buying a house from Gleeson has been the worst experience of my life!!! Customer service is the worst ever. Problem after problem, 3 gas leaks to be told there’s a fault with washers on the pipes in all the houses but waited till people complained before fixing! 4 water leaks, had 4 holes cut in my hall way and one in the kitchen to find the leak which was a pipe not fitting correctly now my pipes all bang once heating is on to be told this is just them warming up and they won’t fix. Water damaged my stairs carpet and kitchen table which they won’t pay for. Waited 3 month for a new front door and kitchen doors have fallen off to be told they won’t fix due to have been in 18 months.

Chris · 11 January 2021 · Gleeson Homes Cumbria Aspatria