Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 1/5

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They are even writing their own reviews…

They are even writing their own reviews .Most recent ones by josh - check out his other reviews . How many houses has he bought from them in 2months

Dean · 31 August 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Super house bought from Gleeson!

Bought our second home from Gleeson homes. This time we purchased a Kilkenny home and we are super impressed with the whole process. We were supported by Sharon on the Rainsborough park development and she was amazing with everything and so supportive. We got weekly updates and the whole mortgage process took less than 2 weeks to fully complete. Since moving in head office have kept in contact and supported us with any issues. We are so happy with our new stunning home and have already spoke about purchasing a 4 bedroom home in a few years time. Buy a house from Gleeson and you won’t regret it.

Josh · 24 August 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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STAY AWAY ABSOULUTE SHOCKING WORKMANSHIP THROUGHOUT

In a house that is 3 years old we are already on our 3nd serious leak first one from main water indeed in kitchen pipe cut to short on install and now leaking en-suite if you do eventually get through to anyone at gleesons they will fob you of as nothing is there problem we certainly won’t be buying again and are looking to move out ASAP

Jamie · 5 August 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Absolutely terrible builders and…

Absolutely terrible builders and customer care is awful. Nobody gets back in contact no matter how much they promise they will. Paid for options that haven't been included then refuse to sort a date for them to fix it. So that's £250 down the drain that Gleeson refuse to fit what we paid for. The walls are paper thin, site officers were rude and argumentative. Avoid at all costs. Do not buy a Gleeson home it is not worth it.

Millie · 5 August 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

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Don't know where to begin with this

Don't know where to begin with this, the worst part of it all is being ignored. Due to shocking building work on the garage it had to be rebuilt which we were told 3 days work with no convenience. However they started it and have not finished it and were at 11 days later, the garage door is now broken so anyone can come in and take what they want, there's gaps all down the side for rainwater to go in, I've emailed the site manager 3 times with zero response and also the customer care team. Just someone replying might be good

Adam · 3 August 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Great Experience

Me and my partner are buying our first home at Pinfold Park and just wanted to put in special praise for Charlotte Traves who has been with us for most this journey before she returns back to her usual role. She is a credit to your team and has kept us totally up to date with the progression of our house and arranging appointments to suit our needs even if this meant meetings being done on hours that don't suit her usual day. We are not yet in our home but we are going up every couple of weeks and are very much impressed so far! We are very excited for moving into our forever home! Regardless what others have said I cannot fault our Gleeson experience so far and the customer service has been perfect right from the start in Jan. Many thanks again Charlotte! It has been a pleasure.

Beth · 14 July 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Reported a defect in May 2021 where…

Reported a defect in May 2021 where there was holes in the pointing/brickwork. I since followed it up online on customer care. Heard nothing from gleeson even up until now which is 6th July. Disgraceful service, even the advisor on the phone was shocked that nothing had been done to resolve this matter nearly 2 month later.

Shannon · 6 July 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Bad workmanship and Terrible customer set ice

I just wanted to write a review of my negative experience of this company. We have had problems from the start which began with a 4 month delay on the property being completed. We were due to sign for our home on a Friday morning and move in the following Friday. We were given a verbal guarantee that this would take place. 15 minutes before the sales office closed we received a call telling us not to come down and sign for the property as it had not had sign off from NHBC. By this time we had given notice on our rental property, booked a van to move our possessions etc. I went down the next morning and was lucky enough to speak to an area manager who didn’t care about the situation we were in and the fact we were goingto be homeless with a 6 year old child. I asked them if they were going g to pay for storage for our belongings and find accommodation for us, her reply was we do t do that, can you not stay with a relative. She didn’t understand why I was becoming irate with the situation we had been out in. They way she spoke to me was appalling. Anyway, we moved in 10 days later, although we had no problems with the building itself we noticed the back garden was an absolute mess. The way the turf had been laid was awful, we put it down to the fact it was new and done what they told us - water it regularly. This didn’t get any better so I decided to take the turf up and lay artificial grass instead. I planned the work carefully and calculated we needed 6 tonnes of aftercare to lay the grass on. When we got started on the work we found out that there was a 50 cm left to right slope over 6 meters. We laid and extra 11 tonnes of aggregate to right this slope, I now gave a beautiful back garden no thanks to Gleesons. I started to receive letters about the state of the front lawn, thus again resembled a weed patch, despite being cut regularly by my Gardner and neighbour this got worse with time. I asked Gleesons for permission to lift the turf at my expense and lay artificial grass, they denied me permission under the 5 year covenant. I continued to receive letters about the state of the lawn and after several email exchanges they said the would let me have permission if we paid them £250. I emailed back and said I was insulted by this and I wanted them to come and sort the problem, the lawn had also now sunk by about 4 inches and was u set the level of the drainage covers where it originally was when we moved In. I received Another email from then with a picture of my garden saying the weeds were a result of us not taking g care if the garden and as we had moved I. 3 years prior to complaining they were not going to put this right but they would waive the 250 fee. I have pointed out that the 4 inch sinkage is nothing to with neglecting to care for the grass and this is sub standard workmanship. They originally told me the council would not allow artificial grass but then said it was ok if we paid the fee. I just urge anyone thinking of dealing with this company to this k long and hard before doing so, I understand they build affordable homes however this shunned the give them the right to cut corners and complete below par work. Once they have received money from you, yiu are simply forgotten and there customer care / customer service is none exsistant. I just want to share my negative experience of this joke of an outfit with anyone thinking of purchasing from them. You don’t need to look far to find dozens of other unhappy customers.

Mr · 6 July 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Is buyer buy Gleeson Home MUST use their Meridian broker? Even buyer have own bank mortgages approval ?

My son is a first time buyer. Is anyone can tell if Buyer want to purchase a Gleeson Homes, buyer MUST need to use and go through their Meridian Mortgages Broker , even buyer have own bank approval mortgages ? I have a doubt of this company Meridian broker and their mortgages adviser professional conduct. Unfaired treatment, sexual discrimination and racial discrimination. Disqualified my son Financial Qualifications without ask my son proof of documents. That's mean if they are happy to sell a house to you , you will qualified, if they don't like to sell a house to you, they will make a decision told you disqualified on the phone. Weird and suspicious broker ... I felt seems like a scam group to collection buyer personal data , such a passport, driving licence, bank statements , P60 ....etcHas been emails to relevant departments rised up a complainted and appealed. I must fight back their unfaired treatment unreasonable financial qualifications disqualified decision.

Elsie · 4 July 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Taking its time but good intentions

I initially gave 1 star but to be fair to gleeson and the lovely workers here at hays Park they are sorting things out love the house and location just a few bits left to sort but confident they will sort it I would recommend this development to any prospective buyers

Julie · 3 July 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Mauricia's been excellent.

So far I have nothing but praise for my Gleeson experience. Mauricia has been so helpful & informative, which has been brilliant for a first time buyer like myself. I look forward to the rest of the journey as I'm sure things will continue in this manner. Thank you.

Paula · 26 June 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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This is a joke company

This is a joke company. They deliver rubbish houses and ignore your call. Full of rubbish site and they rubbish compangY

Hamzah · 24 June 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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More empty promises week 342… joys of Gleesons

I posted a review a couple of weeks ago about the absolute rubbish non existent customer service and quality of Gleeson new builds. My review highlighted the fact we had been left with a major security issue at the back of the house. I feel compelled to write another review as this security issue has still not been fixed and we have been advised that the best solution for the time being is to tie the door closed, I’m not sure how that is security but trying to get in contact with Gleesons is like asking for a gold coin. If you want to buy a new build house… don’t buy from Gleesons. You do all the running around and chasing of company’s, be prepared to ring over 35 times to customer service and still get no where. And to finish off, whoever, replies to these reviews please don’t reply to this one as your response of, someone from customer service will be in contact is utter rubbish and another one of your lies. Let’s be honest you have our money so your job is done in your eyes!

Amy · 23 June 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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No response

Our window handle has come off completely a month ago and we cannot close the window and cant get a response on when it can be sorted. We have had issues with the bathroom window and other areas of our house since we have moved in including our patio door which we had to leave open all night and when every body is at work because they cant respond to reports, now same with our window and we have holidays booked in a few weeks so will probably have to leave our window open while we are away too!!

Dan · 20 June 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

Google

Rating only, no written review.

Dave · 10 June 2021 · Gleeson Homes Cumbria Carlisle (Greymoor Way)

★★★★★ 5/5

Google

Lovely houses

Sandy · 10 June 2021 · Gleeson Homes Cumbria Carlisle (Greymoor Way)

★★★★★ 1/5

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Oh and my response is i am a priority this sine January just a total joke this place is

Terrible you enail customer service and don't get a reply not been able to use my downstairs toilet since feb keep asking when it's getting fixed nothing !! I paid for a gate last sept now in June still not got it despite me keep telling them I have 2 dogs. Love the house and location it just drives you mad just want things done here

Julie · 5 June 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Gleesons’s just lie about everything!!

Gleesons’s just lie about everything!!! They aren’t bothered about complaints when the house has been sold ! Still waiting for drive to be finished ! Road not finished !! As for the the agreement of what you can and cannot do , well don’t worry because they change there minds to suite anybody ! I’ve emailed 3 times about speed , roads and drive way NO reply .

Andrew · 31 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Avoid

I don’t really know where to start! We bought our house in January 2020, however, we didn’t move in until November 2020 due to issues around Covid but also the site managers lack of urgency. This site manager was number 4 though! We’ve had nothing but problems with this house ranging from a tap that leaked, to the bath leaking through to the kitchen ceiling four times. We were told each time it was a different issue and that it wouldn’t happen again so as you can imagine our upset and disappointment when it did happen again. We’ve had general problems such as wonky radiators,screws in the driveway, this hasn’t just been us who has been affected our neighbour has had problems with their heating where there program downstairs controlled upstairs and vice versa.However, the cherry on top of the cake is when our patio doors wouldn’t close or lock hence leaving our house and the back of our house unsecure. We contacted our site manager and customer care manager on number of occasions and couldn’t get through (I have become quite acquainted to the voicemail now), when we did manage to get through there was no urgency or understanding of the severity of this issue. We were simply told to tie the door together, can I remind you this happened at night and we couldn’t lock the door.This then leads me onto where I took a day off work as I was promised that a company will come out and fix the door the next day. I rang at 8:30 to confirm that this was still going ahead which was. I’ve then waited around all day I’ve contacted the customer care and site manager myself to chase the company and their response was we can’t get through to them either. They then also told me to go and walk round the plot to see if I could find somebody, While doing this our house would be unsecure.I’m now writing this review with a door that still doesn’t close, however, myself and our neighbour have managed to lift the door up and secure it in place.I just want to add that I believe your labourers deserve more respect and appreciation from higher up and want to express my appreciation to all of the labourers who have gone above and beyond to help us with this issues when no one else would. I’m really disappointed with the service that Gleeson provides or doesn’t actually provide and as for customer care and after-care it’s non-existent. They will fill your heads with whatever you want to hear and once they have your money they don’t care!I’m not wanting a reply or acknowledgment because from past experience it will just be an excuse of a comment saying customer care will be in touch, and to be quite frank I don’t think it can be called customer care when they show no care and consideration.

Amy · 28 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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As much use as a chocolate tea pot

I am not one for writing review or painting a bad picture of companies that make small, minor mistakes as I believe everyone is human. However, I feel my review and rating is fully justified after what I can only describe as a rollercoaster of emotions, predominately anger, frustration and blinded optimism. I bought my house early 2020, however due to the pandemic there were a few delays, which is understandable. The girls in sales, namely Wendy, Suzanne and ashleigh were helpful and I had no issues with their customer service at all, if anything there were only pleasant and I enjoyed my buying process because of them. However, shortly after money had exchange and keys handed over, the tables turned, and I strongly believe once you are handed the keys, the so called Warranty and customer aftercare is none existent. After a number of issues, such as leaks, patio doors dropping , and blocked drains causing the toilet to nearly overspill when flushing I contacted the customer service aftercare as instructed... this was not a simple process. I consistently rang, and rang to be greeted by a voice Mail 99 % of the time, and when I was answered I was told it would be sorted soon as possible. I fully understand that building companies and property development has time pressure and targets but this does not excuse poor customer service and a lack of empathy with issues with houses that they have built. After the third dealing with customer care, I have given up, and contacted numerous site managers you have employed and have subsequently moved on. As suggested, I am not insinuating that all gleeson staff are awful, as I don’t believe this boils down to your staff who are in sales, however I think your hierarchy and specifically customer service aftercare requires immediate attention as my experience is not one that stands alone. I am upset and disheartened that I have had to write this review, however tired, angry and frustrated with passing blame, empty promises and lack of trust with your company I believe this is the onlyWay I can warn others. Finally, in the mists of this review iHave composed, I feel that the labourers you employ are very much under appreciated, and are pleasant and polite. I would particularly like to highlight frank working on the rosebank site, for his hard work and willingness to help when nobody else will. Thank you frank for your kindness. I would like to hear from someone to address these issues highlighted amongst many others review, however I am more than confident this won’t happen or I’ll be waiting until 2025 for someone to get back to me.

Steph · 28 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Full of empty promises gleeson homes

Full of empty promises gleeson homes. So many problems with our new build, gleeson builders and the customer service team tell you they will put things right then just ignore you.

Dean · 17 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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I have recently just bought one of…

I have recently just bought one of their houses. From start to finish they were amazing, kept in contact every week with what stages that we were on and were all so friendly.We have been in just over a week and the team and the group of builders can not do enough for you. Any problems they are out straight away.So happy with the decision to buy a home from Gleeson.

Hayley · 11 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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shocking

I moved into my Gleeson home 20/12/2019 it was the fist home i bought. The staff that you meet and interact with are fantastic. unfortunately that is where the good experance ends.I have had them out 4 times to my garage roof. The last time they came out i got told that they bodged the first 3 times this time it will be done right and it is now leaking more then ever.I have sent a complaint about different issues in to the e-mail they give you to complain, you get ignored. In the e-mail I ask if someone from head office can call me about it (not the customer care rep a manager). They left it with the customer care rep who I previously spoke to about the issues (she is a really nice person). I have since asked her to get someone to reply to me on several occasions she has told me that they will, then she was surprised that they have not already, they have still not (November i Complained)Another thing they do is when you put a defect on there system they reject it with out even investigating it, I had this with my garage floor excessively leaking (they said it was normal) and the rotten skirting board (they said that was due to excessive mopping). once i managed to get someone to came and have a look at both the garage floor and the skirting board the agreed it should be fixed. they since have fitted a bit to the garage floor and sanded down the skirting board. (not fixed the problem with the garage floor just done the cheapest option)It seams like head office don't care they just want it done as cheaply as possible and they fob you off at every opportunity. Like I originally said the people you meet are really nice, a shame head office don't care and the materials that they use are cheap.If you are under the assumption that you will only have to decorate your new home it is going to be a shock to you if you get a Gleeson home. you will need to replace your kitchen sink and tap (me and my neighbour have have to do so for the same reasons) they failed to fit the problem 4 times even after replacing it. Also you will need to replace your toilet seats as when you are sat on the they can slip off. I would like a member of management to call to discuss how ever I have 0 confidence that they care they have my money.

Benjamin · 3 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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We recently purchased a property…

We recently purchased a property through Gleeson at there Carlisle park development in South Yorkshire. Amazing from start to finish, the estate is lovely and well presented.The sales staff are super helpful we had a few different staff in the sales office during our building period but all of them are incredibly friendly and will do there upmost to help you during let's face it a stressful time. I highly recommend one of our sales staff Karen, she is an excellent asset to the company and brings a smile to anyone's face who helped us through the process in anyway she could, you also receive frequent build updates during construction so you get a good idea of when your home will be completed. Even after key handover the after sales service is still amazing the building site team helped us and frequently asked how things were and if there is anything they can do to help.Gleeson homes are also really good value for money compared to other developers but that doesn't mean you get any less of a service from them.I have a few friends that have bought Gleeson homes around Yorkshire and Derbyshire and there views are exactly the same excellent service.Thanks Gleeson for all your help

Kevin · 2 May 2021 · Gleeson Homes Cumbria Aspatria