Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 1/5

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When looking at buying a property with…

When looking at buying a property with these, just remember that it's just a lottery on the day the sales comes on. They tell everybody to call at the same time on the same day, they had 1000 phone calls, we was calling them from half past nine until 12:30, constantly off mine and my husbands phone, and still didn't get through for 3 hours, to basically be told tough, you didn't call first, even though we viewed 5 weeks before and was waiting for the property to come on sale. Think we've dodged a bullet to be honest, Reading some of the reviews.

Mr · 2 May 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Disappointed

Since moving in we have had our front lawn ripped up 3 times, we have been here 2 months and still no Wi-fi

Miss · 29 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

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Customer service is great before you…

Customer service is great before you buy the house. After purchase the office staff were very poor for communicating and keeping you up to date with your build stage. I was told my roof would be started next week but the roof was already on at least a month prior to being updated by the office staff. The on site staff have been great. We haven’t had many issues and the issue we have had were minor, which got resolved within 1-2 weeks of us getting the keys. The assistant site manager checked in with us regularly to see if everything was okay.

LL · 27 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Lovely team.

Lovely team, always helpful and friendly.They have loads of options to choose from and surprisingly good prices.

Virgil · 26 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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My new home

Moved into my new Gleeson property and thrilled with our new home. Staff have been incredibly helpful and the house surpasses all of our expectations.

Caroline · 25 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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No issues with Gleeson

Moved into our house in March after reserving in a February 2019. Lots of delays due to Covid etc... However the staff at Gleesons kept me well informed with how the build was going and answered all my questions quickly.I read lots of mixed reviews about Gleeson new build homes and can honestly say that I am happy with choosing Gleeson.On moving in we had a slight leak, I reported this on the portal and this was rectified the following day...The builders on site are really helpful too, any questions and they will help.

James · 22 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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DO NOT BUY, IF YOUR LOOKING TO CHANGE YOUR FRONT DOOR

Do not buy a house from these the customer service is disgraceful, we have been in our home just over a year, we love the house but have had a lot of issues with the doors so we thought we would get a new door to spruce up the front. we heard that you have to message them about changing the front door, so we thought we would email them as I couldn’t see an issue changing it as we are adding value to the property. Only got an email back saying that the door we have picked isn’t suitable to gleeson homes as we have to get one like to like to what we have now. The doors that they put on are terrible the light is shining through the bottom of it. We have had nothing but issues. All we want to do is add a new front door on with a Long bar handle, but no we can’t. We have bought our house but yet can’t change nothing to it, you can do more with a rented property then you can with these. I have been round different estates that gleeson have and lots have got new doors on, the customer service from head office is disgusting they just don’t want to help, they are rude on the phone. Just don’t go with this company save your money up and look elsewhere. Wouldn’t be recommending these to anyone, never thought we would have this trouble changing the door. Then when you message them it takes 10 days to reply, I phoned up cause it was about 7 days in to emailing them, the reply when I phoned up is that they have read the message but will take 10 days to reply, if they have seen my message I’m sure they could of replied. Nothing can get solved straight away it’s an absolute joke

Michael · 7 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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You buy cheap, You buy twice

If I could give zero stars I would. Sales staff are pleasant that’s about the only positive. How any of the homes pass building control is beyond me! The list of snags and actual poor workmanship on our home was atrocious. This lead us to just fixing the faults ourselves because they take weeks or even months to fix basic faults. I thought Gleesons couldn’t shaft us anymore, but a roof tile has just fallen off and smashed into my partners car making a massive dent on the bonnet. A word of advice people, if you’ve only enough money to buy a Gleeson home then save a bit longer, stay at home a bit longer, argue with your parents a little longer because the stress of that is minimal to that of what owning a Gleeson home is. I’ve managed to either rip out or rectify the Gleeson rubbish, besides brick walls and the roof.

Caimin · 7 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Don’t Buy From Gleeson

Gleesons are about as useful as a chocolate fireguard, they was ment to come out and fix our french doors as they would not lock, site manager had sent some and they have now made it even worse but gleesons think not being able to lock your doors is okay, they are an absolute joke

Owen · 6 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Customer Service - Not !

Customer Service? I think Gleason Homes need to go back to customer delivery School ! We had a pre-arranged appointment to view a new build project. We arrived and the sales person did not know who we were as no details had been added to the appointment. Great start! Then he wouldn’t let us all in (2 adults, 1 child). Then when he found that the booking was in my name he let me in, but then kindly let us all in. We then proceeded to have the most terrible customer service experience to date! These were the highlights:1. Gleeson - Do you have shoe covers? Us - no.2. Gleeson - they might be in that cupboard behind you, could you just have a look? Us (thinking) isn’t that your job? 3. After the viewing we asked; can we have a look in the garage please? Gleeson - No, it’s locked ! 4. Us - How much is the ‘Liffey’ please ? Gleeson - I don’t know! 5. Us - We would really like a ‘south facing garden’Gleeson - well you can’t always get what you want. How many days do you spend per year in your garden? You have to make a compromise between the property and the garden. There was way more, but by now, to be honest, we just wanted to get out of there. To coin a well known phrase: “you don’t get a second chance to make a first impression” - Goodbye Gleeson Homes, it was.........er..........interesting!

Steve · 6 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Do not buy a gleesons home

Do not buy a gleesons home! The workman ship throughout has been shoddy! 3 months to sort out any issues and we still have some outstanding with no end in sight.Covenant states we cannot park on the shared driveway but yet workmen and sales staff can happily park there, blocking people's drives and giving out abuse whenever you ask them to move and no interested when complaint is made to head office.Absolute shambles do not get involved with this company.

Kyle · 6 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Don't buy fake 'freehold' homes

When we bought the house we were told about the restrictive covenants. These said that we had to ask gleeson permission for building works such as extensions and garage conversions to make sure the works carried out suited the look of the estate - this is understandable, our experience was not.They now just give a blanket no response to any request, no matter how in keeping with the look you make it, or if they have previously given approval to other neighbours. People on our own street have had driveways changed, extensions, conversions, and had it ALL APPROVED yet we aren't allowed to convert the back half of our garage with NO REASONING provided to us as to why they were allowed and we aren't (we even have the same house type and covenant contract!)They pick and choose who to give approval to without giving a reason. Might as well rent if you can't do anything to your own home or land. I would save your money and buy a house elsewhere.

Sarah · 6 April 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

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Excellent Follow Up with Lauren

EDITED * I have spoken to Lauren Beth from Gleeson and she have been a great help! She explained every defect and what’s the reason. We are also ironing out outstanding issues that was logged before and hopefully to get it sorted *Defects as listed are windows latch, boiler cracked outstanding.Smoke alarm - resolved with contractor.Bathroom - miscommunication on resealing it our self so void. Best check with customer care than sales person.Thanks again Lauren, excellent customer care and everyone should take her lead and provide better service.

Mrs · 30 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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We love our Gleeson home

We love our Gleeson home! Been in 6 months and if it wasn't for Gleesons offering such a good value houses we wouldn't be living together! All our reported "snags" have been sorted quickly and the customer service from start to finish has been always amazing! Would always recommend Gleeson to friends and family!

Natasha · 29 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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After-sales customer service totally ignores buyers!

Gleeson's after-sales customer service is pretty awful. They let you "report a defect" but then they totally ignore you! Gleeson's workers do not do a good quality job or safe job at all. I reported a defect on the portal in September 2020 and I never had an answer back. I raised a follow up on the online portal in February and I did not get any answer either.They didn't even acknowledge the issue, I had no response what so ever, NOTHING!!!!My driveway is collapsing on one side because when they replaced the MOT (gravel) with tarmac they left wooden edges which are not holding the weight and collapsing into my neighbours' front garden. The driveway is so narrow that I can't park the car properly and get out the stroller.If I park the car at the entrance of the driveway, when I open the car door, I am forced to step into the grass and make everything dirty, if I park further down onto the driveway I can't get out because I can't open the car doors due to the walls on both sides. I do not know how to take out the stroller comfortably from my car! And I have my grandpa with a wheelchair. I cannot imagine when he will be able to come and visit me in the future because he wouldn't be able to get out of the car due to extremely limited access.I understand that we have been in lockdown but this is an external job - also reported in September when we were not in a strict lockdown (which happened in December). Also, replying to a complaint is not against lockdown rules but shows care for customers ...About the safety ...the stairs in the house are full of dangerous random nails on the steps which I tried to smooth down with a sander but did not work and when I work barefoot I always get hurt! Even my cat hurt a paw with a nail, I got pictures showing that those are in the middle of the steps for no reason...

Silvana · 29 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Worst quality

Quality so poor- problems emerge soon after buying. Boiler is broken. Sockets burn. too bad. AVOID BUYING

Peter · 27 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Avoid - unprofessional cowboys that lie and deny issues

Avoid at all costs. Have been trying to escalate a complaint since March 2020 and no formal complaints resolution procedure. Head office and site management try to lie their way out of everything. The most recent attempt to escalate the complaint went to Head of Construction and resulted in him trying to pin issues on us! We knew we were buying an entry level home but it's no excuse for laziness, lies, poor work and failure to accept anything is wrong. We anticipated cheap fixtures and fittings but expected straight walls at the least. There is not a single straight or smooth wall in the house, joins are visible on walls and plasterboard outlines are visible on ceilings. Being told “you bought a cheap home” by the site manager in response to not actually being able to open your front door without issue gives you an idea of the level of customer care. We've been made to feel like inconveniences simply for wanting defects rectified.The process was shocking - the site manager rushed us around snagging and attempted to dissuade us from checking things. He also threatened us with £150 callout fees if they didn’t deem defects enough of an issue. The approach was to intimidate young home-buyers - if buying a Gleeson home, invest in a snagging service. Most snags were bodged and not fixed. Many staff are subcontracted and largely don’t care. Those that do care have apologised to us about the state of our house and garden and don’t stay long either.I’ve booked time off for defects to be fixed and despite reminding site management, they often failed to organise the works or order the materials in time. I’ve now lost 5 weeks holiday for works to be rectified since we moved in. It feels as though staff are incompetent and don't care once they’ve sold a house. With a shielding partner I explained the fewer visits into the house the better, it feels they’ve done the opposite!* Walls and ceilings scratched & dented, none of the walls are smooth or straight* Stair handrail fell off, bannisters broke within 6 months* After reporting loudly knocking pipes when water is run, we had a plumber inform us the pipework wasn’t fitted correctly and notches in the joists weren’t made big enough for the pipes to expand. Gleeson denied this and sent handymen out to "fix" it 4 times which has actually made it louder. The site manager has now advised it is not their problem and will not be further rectified* Airbricks do not meet NHBC standards. The airbricks are level with the grass, which slopes downhill towards the house so we’ve had damp come through the internal wall which caused mould and wet the carpet. We were told to “wipe it off”*Front door frame wasn’t installed straight which led to the front door sticking regularly. I was able to yank it open but my partner on countless occasions had to leave out the back because she couldn’t open the front door. Their own carpenter advised it was not fitted straight, yet head of construction still denies this* NHBC standards state the first 3 metres of garden around the house should not get waterlogged but ours is waterlogged every time it rains. Gleeson advised that no drainage was put in as none was needed. Due to the slope of mud working its way towards our front door and covering the patio and due to Gleeson refusing to acknowledge any issue, I paid for a metre high retaining wall, to prevent the mudslide getting worse. I pulled out wire, glass, chunks of tarmac and cement, bottles and sacks of rubble and were told these were “small fragments” that had worked their way to the surface. Robert Smith, Head of Construction, has now blamed water logging and the “small fragments of rubble” on the retaining wall, despite me sending him pictures of the waterlogging and rubble 2 months before work began * Kitchen concrete around patio doors wasn’t levelled and has the texture of gravelContracted plumbers/joiners/landscapers advise us that our house has defects and apologise for the state of our home, yet management deny it. If we could hand the keys back and walk away we would.

James · 26 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Reported a Gas leak and it has been completely ignored

I have bought a Gleeson's house on Cradock Court in Sheffield. During the yearly service of my boiler, the technician found a gas leak due to bolts not even screw hand tight! Worry and not happy about the idea that I have been breathing gas for nearly a year, including the first thrimester of my pregnancy, I have reported everything to Gleeson customer service, attaching the report of the service. As after months I didn't receive any answer, I've decided to open a defect complain, which has been declined as you can read below: "Thank you for your notification.As the defect has now been fixed I am declining this defect report, however, I have passed your message and photograph over to the Regional Build Manager and the Site Team and asked that they make contact with yourself to discuss the matter further." I have received the message on the 3rd of March and up to now, nobody has been in contact with me. Moreover, I have discovered that one of my direct neighbors had the same gas leak problem, and she kindly asked them to check other people's house, but obviously Gleeson ignored it. At this point I'm looking to take legal actions, as at least that won't get ignored by this company which a seriously don't recommend to anybody!

Lucia · 26 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Exception service from the sale woman…

Exception service from the sale woman Lisa at Crawford Park. Made the experience very enjoyable. I would definately advise buying from Gleeson.

Mr · 24 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Terrible service.

I am buying a house from Gleason, but I am also in the process of selling my house. I was given an estimated date completion date of May - July but the house is ahead of schedule so they are now demanding we exchange and have given me a week or they will p the house back on the market. This comes less than a week after accepting my payment for the extras that is non refundable. I just need a few weeks for the paperwork to go through but they won’t budge at all.Terrible service, terrible company. Do not buy a house from them.

Steven · 18 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

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It could’ve gone smoother

The experience of buying my first home from Gleeson has been unnecessarily stressful.At the date of the final demonstration I noticed some defects which I logged into MyGleeson app as I was told. But it took them almost a month to take notice that too after calling them numerous times. It’s been over 6 weeks since I got my keys and I’m still without internet because they have some infrastructure issue with the development.The sales office is only helpful when they are selling you the property but once it is sold they couldn’t care less about anything. Same goes for the customer care team there is no communication from their end, you always end up chasing them.

Muhammad · 17 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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I moved into my new Gleeson home 8…

I moved into my new Gleeson home 8 weeks ago and I am very delighted with everything. We have had a few small snags which have been dealt with very professionally and very quickly. All the staff are very friendly, helpful and nothing is a problem for them. I can definitely recommend Gleeson Homes after my experience.

Rosamond · 17 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

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Excellent service

Excellent service from initial contact, reservation and all the way through to snagging and handover. Had a minor query with confusion with our electrics options but was quickly and satisfactorily sorted out. Cannot fault service and response. Quality of build is most impressive, we’re extremely pleased and have no problem in recommending Gleeson. Love our house and where we have moved to.

David · 17 March 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

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Gleeson's are the worst..

Gleeson's are the worst..problem from start to finish since moving in, we regret buying this house so much. The main issue is the drive way, which gleesons have known about since day 1, it doesn’t only look terrible but it’s been damaging both cars as we can’t physically get onto the drive without it scraping ridiculously underneath. This got to the point where we actually had to drive onto our grass at an angle which now has tyre marks all over just to get onto the drive. My lease car has now gone back & Iv been told there are things underneath my car that has to be repaired which I will be billed for & it will be passed onto Gleesons! (I did work Gleesons but clearly they never gave a crap) We’re still waiting on someone to come and sort the shower, someone came out and said ‘it’s up to Gleesons standards’ yet someone else came out (not gleesons) & said it’s not fitted to manufacture spec so something needs changing otherwise it could burst our pipes. The issues are continuous. Paint work is horrendous, door handles come off, didn’t have hot water at the start, freezing cold coming in from vent so we lost all heating.. this has all been in the space of 5 months! I feel you spend so much money on buying the house & it’s not even up to standards.. do not buy a Gleesons home!!!!!

Emma · 3 March 2021 · Gleeson Homes Cumbria Aspatria