Gleeson Homes Cumbria estate agents in Aspatria and Carlisle

★★★★★ 1/5

Trustpilot

Avoid never buy from Gleeson!!!

Buying a house from Gleeson has been the worst experience of my life!!! Customer service is the worst ever. Problem after problem, 3 gas leaks to be told there’s a fault with washers on the pipes in all the houses but waited till people complained before fixing! 4 water leaks, had 4 holes cut in my hall way and one in the kitchen to find the leak which was a pipe not fitting correctly now my pipes all bang once heating is on to be told this is just them warming up and they won’t fix. Water damaged my stairs carpet and kitchen table which they won’t pay for. Waited 3 month for a new front door and kitchen doors have fallen off to be told they won’t fix due to have been in 18 months.

Chris · 11 January 2021 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Seriously DONT bothet

Seriously. An honest review. Please do not buy with these. I brought. So many issues. Heating NOT working. I have had approx 8 plumbers in my house. All blaming the other. After care ring me then NOTHING. Stay clear of gleesons. Seriously bad after care and they don't care when you have brought. Please take this review seriously. I would NEVER of brought if I knew the after care. Promises of phonecards back..... Never happens

Simon · 21 December 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

Trustpilot

I completed the purchase of my house in…

I completed the purchase of my house in Dane Park, Hull in August 2020.On the final inspection I picked out a few problems that I could see, which I was told would be complete on completion on the 13th. Most of these works was not done, so we made a snagging list on completion day.The myglesson app was not sent to me, nor did I have any login information.I manually wrote this all up and sent it to the relevant people on email.I have had to chase the company many times to get the work completed and this still has not happened.The patio doors had scratches on the bottom of one door trim, which is pictured below. This was picked up on completion and has still not been rectified. This problem was attempted to be fixed by sanding it down, which I was appalled with and I am still awaiting an outcome. I replaced all the lights in the house to find that in the downstairs toilet that there is a big hole behind the light fitting, the hole is fist sized and I cannot fit a new light in its place due to the size of the hole. Firstly, I was told that they would use spray foam then just fill over it, which I told them no way. Joe from customer care advised me that this would be repaired properly. I am still awaiting this to be repaired to this day. Spoke to site manager on Thursday 26th November and he said there is nothing wrong with the big hole and it was acceptable. My house paintwork was in a poor state, living room ceiling was a mess and needed to be plastered.I got in touch with customer care and they arranged to visit my property.We went through all my issues and Joe documented this up.The painter/decorator came round to check the house and told me that to put everything right that he would need 5 days. He was given 2 days to complete. He started works which improved the house. There are still a few paint jobs that the painter did not get around too. Unfortunately, the mess afterwards was horrendous, I had paint on the back of my TV and on my units which where all brand new. This took me and my partner all night to clean up the house.One of the latest jobs where for the kickboards in the kitchen to be sorted as they are marked. I pictured this and they fixed the mark. The issue is they only fixed the mark that I pictured. The rest of the kickboard had chips in it and paint on it, but this was left and was told the job was complete as they fixed what the picture showed. This is what I was told by the site manager. This was my final straw. I pulled out the kickboards and put them in my front garden. Also, behind the Kickboards was a nice little mess the workers left behind.Finally, I come onto my last, but in my opinion the most important part, the issues with the majority of my door framesThe frames are a complete mess and on closer inspection you can see where the wood has been stuck back on and painted. This to me seems like a big job for all the frames to be fixed, but I would like the job to be completed professionally.Today 19th Dec I became aware that my fan in the kitchen was not connected.After weeks of waiting for things to be done and not having a response for over 3 weeks I am now seeking legal advice and posting to the public my issues so they can see for themselves what type of company Glesson are and how they deal with things.

Dave · 19 December 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Love our home in Lune Park

We've just moved into our home in Lune Park Wigan. We bought it during Covid so it took a bit longer to complete due to lockdown but we are extremely happy with the end result. Having built 7 houses ourselves in South Africa we know first hand that it's impossible to get a perfect house without a couple of small issues. Lune Park are blessed with an extremely helpful and knowledgeable Sales Consultant Kath Morris who was my rock during the build plus a phenomenal Site Manager Gavin James who was always helpful and patient with a very impatient me. The site is well run and the houses are finished to really good standard . Your snag list is attended to instantly and the staff are always helpful and friendly. After reading a lot of reviews on Trustpilot we feel very blessed to have chosen Lune Park.

Linda · 13 December 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

We love our Gleeson Home

Honestly, I have nothing bad to say about our experience with Gleeson or our home we’ve now lived in over 2 years, now 3 years since reserving at slab. We bought on Carrwood Park, other than the roads and paths which are atrocious (but we know these will be replaced when site is finished) and the stone driveways which look scruffy with everyone’s stones flying onto the roads. Our house is lovely and was finished to good standard, we haven’t had to have Gleeson fix anything other than a tap we broke ourselves. The house stays warm all day after being heated in the morning if we keep the doors closed. Gleeson have always acknowledged and corresponded with us within 48 hours of any communication. We love our house, but have outgrown it, I will be sad when we have to sell and leave. Lots of people leaving negative experiences, but I know there are plenty more people with positive stories to tell.

Kayla · 12 December 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Awful. AVOID!

Awful.. Since moving in anyway.. Before we moved in everything was spot on, constant updates, being invited to look at progress, any questions answered no problem.. 2 years later its been a constant chase to get anything done! Excuse after excuse to not replace manky cupboards where water had leaked due to taps not being fitted properly, the bath wasn’t sealed properly so the bathroom skirting boards & flooring is a mess! Unfortunately we live in a house on one of those awful stone turning circles which is bald & builders throw their mess onto, again not their problem as apparently was all up to standard. The road in the street is a complete mess, all houses have been finished a year at least now & still ongoing issues with drainage & contractors dropping out of doing the job! This (thank god) is just our starter house to get us onto the ladder which we were hoping to stay in for around 5 years.. we’re 2 years in & can’t wait to move! Shocking customer service & they don’t give a loss what mess they cause & leave you to deal with once you’re in the house!AVOID

Lauren · 28 November 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Gleeson at canal walk

Gleeson at canal walk, Hapton have lied from day one. We have approved for a mortgage and signed up to the NHS priority program and had no information at all. Constantly having to contact them and being told we will phone you back and then no further contact. Excuse after excuse, if you can't provide quality customer care then do something about it. Makes you doubt the quality of the building structure if they can't even manage that. Get organised! The house we have waited on all year was given to someone else when we was supposed to get NHS priority, no contact yet again. If this is the way you treat customers I dread to think what would happen if something was wrong with the house and we needed you to resolve it. 10 year warranty my a...

Natasha · 28 November 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

If I could give gleeson 0 stars I…

If I could give gleeson 0 stars I would.My daughter signed for a house at Ransom Court in Nottingham in April 2019.She was told it would be ready to move into in August, then September, then November, you get the idea! She eventually got the keys in February 2020, this was after her and her partner had been living with me for 5 months as they had given up a flat as gleeson had said the house would be ready.Needless to say the house has had loads of snagging issues including faulty guttering which had to be fully taken off and put back on, external doors that won't open or close, holes in plaster board that have just been patched over when being promised they would be full replaced, the toilet wast bubbling up in the bath, the bath moving away from the wall and the sink also coming away from the wall. I could go on, but you would get board of reading. Moving onto lockdown, obviously building had to stop on the development which meant the house next door couldn't have their garage built, the garage boarders onto my daughters garden, wire fencing was left on her garden/her land for 7 months, and she was promised that once they had finished building the garage then the fencing would come down and her garden would be levelled and top soil put on.This has obviously not happened but the new houses gleeson ar still building have had all their gardens sorted. If anyone knows how to escalate a complaint through gleeson where they are actually listened too and actions taken then pleas could you share or just DONT get a house through gleeson

Jane · 20 November 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Been in my house a few month now in…

Been in my house a few month now in Ashington. Have to say I have had nothing but a superb experience from the beginning. My purchase was delayed by covid but I wasn't bothered and allowed me to complete late summer which was better with lighter nights. All the staff seem to have changed but they have all been superb, and the aftercare so far has also been surprisingly good. I recieved a welcome hamper at the start and even got a call direct from the director in the main office to ensure I was happy! A few faults but when I complained about them they were dealt with in good time, and they have also never stopped building more houses with covid, which is a good sign. The site is kept as clean as it can for a building site.I don't understand why the reviews are so bad unless it's completely different company to the one I have dealt with.Best of all the same house design which I bought is now on sale £4000 more than what i paid so my house will hopefully keep going up in price!All i can say is well done gleeson and thank you, and please don't be put off by the bad reviews. I can honestly say all the neighbours I have spoken to have the same opinion as me

No1 · 12 November 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

Trustpilot

No such think at customer care support

I’ve lived in my Gleeson cork home now for 8 weeks and believe I have given it enough time to provide an honest review. If I did this prior to moving it would of been 5 stars, I couldn’t fault the sales and customer service I received prior to moving in, I felt cared for and supported every step of the way and literally from moving in, ditched. The issues I’ve faced over the last week have been far from small snags, I’ve had blocked toilets, a bath which was left with water in for two days before I kicked off such a stink on social media that it was then fixed. My kitchen still isn’t finished, my driveway and path isn’t completed, and I’ve been left with a hole in my living room wall for the last month. I have lumps of concrete under my carpets... The worst part is the lack of care and support, you’re either ignored or really have to shout and complain before you get a response where Gleeson just blame someone else. I hate confrontation but felt like I’ve been pushed into no other option, my new home experience has been totally ruined and i now feel unhappy and trapped in an unfinished home. My neighbours moved in at the same time as me and we’ve all had a similar experience and not one of us have had a positive experience. I’m just grateful I have lovely neighbours because there really isn’t much else positive to say.You life and learn, you get what you pay for.

Lindsay · 10 November 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

AVOID GLEESON

Had our demo a week before receiving the keys for our new house, found a few snags and touch ups to be done which gleeson had a week to get right before we received the keys a week later.After receiving the keys a week later we found there was snags that hadnt been done and the cleaners had not been to tidy the mess. I explained we was having carpet put down the next day at 10am so lumps of cement would need scraping off the kitchen floor (one of the snags on demo) otherwise we would be able to feel it through cushion floor and the house still needs cleaning.I was told to leave a key and the cleaners would be there at 8am to clean and the floor would be scraped. I went to the house the next day at 10am to find nothing had been done. NOT HAPPYThe road to the house is clearly not finished and raised up way too much which has caused damage to both of our cars due to the front bumpers scraping on a slope in the road, We reported this and the response we got was "just be careful for now" I think this is disgusting and they shouldnt be moving people in if the road is not suitable for cars to be driving on. There are drains and man holes raised excessively due to the roads not been finished which is a major tripping hazard,Its been a week since receiving the keys and still the road and some snags from the demo have not been done (2 weeks after demo) and now i have to pay for both of the cars bodywork to be done👍🏻Customer care at gleeson is a joke

Anon · 6 November 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Very happy

We cannot fault Gleeson! They have been fantastic with us! We have a 4 bed house on Canal Walk Development. The house is absolutely lovely. The sales/support team have remained great and consistent throughout. The building team are also great. There were only a a couple of snags and they were quickly resolved. A couple more small things have popped up, but they’ve been straight round to sort them. We are very happy in our new home; it’s perfect for our little family to grow up in, with an amazing sized garden for a new build and we only have good things to say about our house and the whole Gleeson team! So thank you!

Mrs · 28 October 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Steer clear of Gleeson and their pretend freehold properties

Bought a Gleeson home and a neighbour on the same estate sought and was granted permission for a garage conversion. We requested the same permission for the exact same conversion in the exact same house on the same estate and have been declined. Told it’s due to restrictive covenants. Treat customers unfairly and poorly - not consistent with enforcing the covenants

Danielle · 19 October 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Very happy with our new home

We’ve just moved into our first home at MacDonald Park. We’ve been really happy with the whole process. No major snags, problems fixed very quickly. Very responsive sales team and site manager. No issues with Customer Care.

Tom · 10 October 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Nice Home with a Great Price

I have a new Gleeson Home at MacDonald Park. I'm extremely happy with the new home. From the day 1 when I visited the showroom, then choose my dream house, till now completion and get the keys, those sales staff are very helpful and responsible. I was kept inform the construction stages of my property, even during the lock down period.On the day of final checking, I had prepared some A4 paper to write down the defects, but at last, I didn't need to use it. Only 2 minor defects were found. The site manager fixed them all on the following days.The site manager is experience with patient to explain everything of my house in details. The sales lady Madam Sue is good, friendly and helpful.Perhaps, you may read many different reviews saying how bad Gleeson was. But you must browse the instagram, then you knows there are lots of happy faces whom with a Gleeson home. At least, you should visit the site and talk to those home owners, you know the facts. Finally, I must say thank you to Gleeson Home. They build the affordable nice new homes so that I can be one of the home owner.

Kenny · 4 October 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 4/5

Trustpilot

happy so far

moved into 3 bed tyrone at hutton park blyth recently.sales staff excellent(kept in touch frequently) most snags dealt with promptly(there were not many to be fair).builders on site are friendly and helpful. messy road leading to our house and needs a tidy up but generally happy.

L · 30 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Shockingly Bad Customer Service - Avoid

I bought a house on the Hilltop Park development and although there were small problems the purchase went quite smoothly. The problems started when we had completed and moved in! Defects reported were never resolved and didn’t even have a response or follow up, formally complained but again with no outcome at all! 8 weeks after completing our purchase the house still isn’t right. The contractors on the site treat our land like a building site parking construction equipment on my drive!Shockingly bad customer service with non existent follow ups. Use another developer and avoid Gleeson!

Steve · 28 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Awful company... give a wide birth!!

We bought a house with Gleeson's sometime ago. The house itself so 'ok' for a low end builder. We later found it had been fitted with an obsolete central heating system which meant finding replacement parts were difficult. Also when later having a electrical safety check I found the smoke alarms were 5 years old when fitted. The roads around the estate were never finished and were taken on by the local authority years later. What ever you do do not take a equity deal with this builder, they will be aggressive, obnoxious and make false promises. They use the word 'customer care', which is a complete joke, they do not care and quite the opposite in fact seem to enjoy your anguish. They are a cheap builder and do a reasonable job of the building work itself. I had no issue with the sales staff or the trades men, just the suits. We have since moved on and bought with another builder, completely different experience. Please think twice and save yourself some heart ache before buying with Gleeson.

David · 26 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 2/5

Trustpilot

So relieved we didn’t buy with Gleeson

So relieved we didn’t buy with Gleeson! Feb 2019 we were really interested in a particular house at Ransom court. The sales rep was very encouraging however couldn’t tell us how much the house would be, despite them having sold a couple of the same type already. We knew previous prices but apparently it’s normal for the prices to go up as they build?! Why advertise at the lowest price then?We were told we couldn’t reserve early, had to wait till the house was released then come down in person and reserve. First come first served.The house we liked would be up for reserving May/June 2019, they promised us. We kept revisiting their website, watching like a hawk to see when it would be released.In the meantime, learning about all the ‘extras’ that you have to pay for. Stupid things like if you want grass in your garden, if you want a fence between you and your neighbour, if you want flooring, if you want a shower fitted to the wall, all extra costs!And the covenants are ridiculous. You own the house, it’s freehold yet you still pay monthly fees, you can’t change the colour of your own front door, you can’t do anything to your own front garden, you can’t have a shed in your back garden of certain sizes, you can’t breed your pets. A nice little dictatorship.We visited the site regularly to see progress and came across a lady exiting her house (same type we liked) and spoke to her. She showed us around her home, spoke of how disappointed and duped she felt.Spoke to another man who mentioned burst pipes, cracked this and broken that all within his first 2weeks of moving in. Anyway, the house took forever to be ‘released’ (they’ll promise every day for months that it’ll be next week). In that time we found another, non new build, put an offer in, it was accepted and we moved in. This house is amazing, same price as what that Gleeson house ended up being but we have an extra bedroom, extra reception room, and garden at least 5x the size.It’s Sept 2020 and we drove by Ransom court, that house we had our eye on still is nowhere near complete. The ‘roads’ and paths in that development are basically a building site, potholed dusty uneven ground even in ‘finished’ parts. (Some houses don’t even have paths infront which aren’t wheelchair/buggy friendly).We’d still be waiting to move in had we listened to their empty promises yet here we are, a year into our amazing, non Gleeson home.

Gleeson · 21 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 3/5

Trustpilot

Just started looking into buying a…

Just started looking into buying a Gleeson place.I note on the advertising "Freehold, there is an annual management fee on this house".Is this the fee being looked into by the government as a rip off?

Eye · 19 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Poor workmanship and no help offered

Just purchased a 2.5 year old Gleason home after a cpl of months in the house the main water inlet feed came loose and flooded the kitchen floor asked Gleason for some help as it was down to poor workmanship to be told I’m on my own as out of 2 yr warranty and to get a plumber and pay myself which I have had to do and he confirmed issue was down to main pipe being cut to short and therefore pressure working it loose absolutely no help at all from this terrible company avoid avoid avoid

Jamie · 10 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Bad burglar alarm

We paid £700 for an burglar alarm in our Gleeson home. We had problems turning it off after a power failure and the site manager couldnt help. We had a new box fitted which proved the original was defective. After another power failure the internal alarm bleeped every minute, all night, with no way of silencing it. I'm now going to kill the system. I'm going to look for a decent system, as the infrastructure is already there that should be easy to install.

Woody · 4 September 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 1/5

Trustpilot

Gleeson homes have no respect or concern for residents

The houses are OK but they have no respect for the people who live on their estates. They store all their building materials on the grass in the centre of our development blocking views of roads for traffic going past. There have been multiple near misses due to this. I've warned the site managers several times, they don't care.The roads are covered in mud, my car keeps getting covered with dust which I then have to pay to get cleaned. A few weeks ago I got a new car, straight out of the showroom, parked it on my driveway and the next day it was covered in mud and dust. I asked Gleeson to pay for it to be cleaned and they just ignored me.I was threatened with legal action for parking my Landrover almost out of sight on the grass beside my house. I replied that parking my Landrover on the road would be dangerous because my house is on a bend and my driveway only had space for one vehicle. Another threat of legal action so I put it on the road. In less than 2 months it was written off when another neighbour skidded on a patch of ice (CREATED BY POOR DRAINAGE courtesy of Gleeson) and smashed into it.Once a house is sold they don't care about the occupants.

Mike · 21 August 2020 · Gleeson Homes Cumbria Aspatria

★★★★★ 5/5

Trustpilot

Great value, great service

I absolutely love my house which was extremely good value for money. I’m not saying it’s first class, but the quality is good for the money. You can’t buy a Ferrari for 10 grand so dont expect a luxury mansion for 140 grand.The gleeson staff are all very helpful and couldn’t do enough for me. No issues throughout the whole process, and even the defects I found got dealt with swiftly. As others have said, don’t listen to the negative rubbish on here, I can’t recommend gleeson enough

Gateshead · 15 August 2020 · Gleeson Homes Cumbria Aspatria