Trusted Agent profile
★★★★★
1,132 reviews across 3 offices and 2 platforms
Gleeson Homes Cumbria has three offices, in Aspatria and Carlisle (two offices). Together they have 1,132 reviews on two platforms, rated 3.6 out of 5 overall.
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Gleeson Homes Cumbria's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotStay away
Stay away. I will not be dealing with this company again, I'm just glad I didn't go any further than the initial stages as that was enough stress. They put the prices up even after they have agreed an initial price with you, if that's the kind of management that's running Gleeson, I don't know what house quality can be expected and I'd rather not know, just be careful with your hard earned money with this company.
1/5
TrustpilotJust appalling. AVOID.
Appalling Customer Service. Infact, I don't think "Customer Service" is a term that exists at Gleeson Homes. We were buying a property on the Model Walk site in Creswell and they delayed the completion date by six months, just days after pushing us to get our mortgage arranged and our extras paid for. We sent an email to head office asking for an explanation and reassurance, as the sales office staff "couldn't tell us" what was happening and then our solicitor called and said that Gleeson cancelled the sale.I drove to the head office in Sheffield and calmly asked what was happening and the lady on reception said they have a policy where they will not speak to you in person, I would have to write. After a stressful week and many trips to the sales office, where the sales lady broke down in tears and said she isn't allowed to talk to us as "the head man" has said the sale has been cancelled, we received a letter with no apology saying "We aren't going to meet your expectations" and it's best that we cancel the sale. Nobody would explain why. All we did was ask a question, wanting information about our reserved property - which forms part of the Consumer Code for Builders. Gleeson simply do not care.We waited and saved a bigger deposit and purchased a home with a different builder, best thing we did. Just look at the other reviews.
3/5
TrustpilotNot many problems with the home its…
Not many problems with the home its self it's the state of how they have left the housing estate in Upton on Woodland walk.Why would any housing developers put wood under pepples on a driveway???.They sell houses and then the couldn't care less.Come on Gleesons finish the development off and do the job that you promised.Its a disgrace!!!
1/5
TrustpilotI wish I had never ever purchased a…
I wish I had never ever purchased a house from Gleeson! The driveway is made from aggregate which is not even. As our plot has a shared driveway with a number of houses the drive has caved in where vehicles have been driving on and off. As the ground is uneven my partner fell over causing an injury. I brought this to Gleesons attention - this not being the first time. I explained the entrance into our driveway should be concrete so it’s even and safe for us to get our bins in and out without falling over and causing injury. They said there is nothing they can do - shock! I’ve only been in my house for 12 months and already want to move!
1/5
TrustpilotWorst standard on the planet
Started work at Gleeson's last week and i left after 3 days as I don't put my name to it. Absolutelly atrocious standard, it looks like blind person was building those houses. I'm sure it will end up in court.
1/5
TrustpilotWarning
Before you consider buying a home from Gleeson, you should be aware of the type of people you will be dealing with. Customer service is without doubt the worst I have dealt with. The build quality of the homes also matches the quality of the customer service, everything is done to a poor standard and without any quality control. Back to the 'Customer Care'. Since moving in I must have contacted Gleeson's over 30 times about various issues some extremely serious and have received only a handful of replies, all simply refusing to take any responsibility and offering no help. Most communications go unanswered or you get promised a 'call back' that never comes.I short as you can see see from almost all the reviews, buying a home from Gleeson's is a terrible experience. Please avoid any dealings with this company they are a joke.
1/5
TrustpilotHorrible company to work for
Horrible company to work for, the work load is gruelling, the pay is so low it’s offending. The site agents are all friends from people “above” you know what It means it’s them against you that’s how this company runs it’s sites and that is every single site! Your lucky to be paid what you are owed. Never ever again will I ever work for gleeson homes the industry would be a better place without them
1/5
TrustpilotBuilding work still not resumed
Six weeks after the Prime Minster urged construction workers to resume and still no sign of activity on my house. According to the area sales manager “some trades people will return next week (29/07) House completion estimate pushed from June to November as earliest possible date. How can builders outdoors not return until the same week pubs and restaurants can open? Expect continual disappointment over dates if you buy with them
1/5
TrustpilotI cannot believe this company is not…
80% of your customers on here had a terrible experience it's one of the worst reviews of a company on trustpulot -are you not ashamed ???I cannot believe this company is not being investigated I even contacted NHBC and they didn't want to know obviously with the owner being a gypsie they are to scared . Anyway push for compensation .i wrote to the local paper and tabloids and copied gleeson in and they soon offered me compensation . Ask for subject access request for all the information they have on you it's a legal requirement for them to send you within 40 days of your request . It makes very interesting read and certainly helps toward your case....also be aware when they fix one issue it leads to another issue . I won't go into it but just remember this
1/5
TrustpilotUseless and full of lies!!
Building homes, changing lives.At Gleeson, we build low-cost, high quality homes in the North of England and the Midlands.If that statement was true then you would have 78% positive and happy customers infact its the other way around 78% of the reviews are negative and true to the point that you will regret buying a home from these unprofessional so-called housebuilder firm called Gleeson. We have had nothing but trouble since day one from build quality to false promises and none existant customer services (same person answers the phone). I wish i knew all this before i bought the house but unfortunately nobody warned well this is my chance to warn many of you out there. The price definately reflects on the houses and forget about having any issues after purchasing you will be on your own!Surely they know all this from so many customers and they are doing NOTHING about it because they know people will be attracted to the price only and the showhomes (although showhomes are built by proper builders and designers) you will get nothing like them i promise you!They are just very arrogant thinking that their homes will still sell that is their attitude and that is why its very annoying because people will not see their lies until after they buy the house.We should boycott their homes for many reasons and the government should ban them altogether. Im more shocked at how the nhbs has approved their dodgy build quality it amazes me. People do your research ask the neighbours and current gleeson homeowners before you buy one!You can’t even build fences to protect your gardens! So when people trample over ur lawn and flowers its not Gleeson’s problem and people walk their dogs like its a public park. When family asks why can’t you build a fence its embarassing to tell them its covenant appartantly (legal stuff) which is about 40 different ones so again its your house but you can’t do anything without their permission! After explaining that we live on a main road and its dangerous with cars speeding and public walking all over our lawns so we want to build our fences (with our own cost) they refuse because it spoils the look of the house according to them. Then they send us emails about having garden competitions really takes the mickey!Its time we took them to the local press now so everyone within the community knows the truth!
5/5
Trustpilotgleeson homes
I have bought my first house from gleesons and I have nothing really bad to say about them. The house was completed 2 weeks before the completion date there was only 3 snags and they sorted them out in that week. I’ve been in my house 4 months now and still in love with it just as much as the start. Gleesons has sorted out any enquires nice and fast. The only bad thing is the garden but there coming to sort that out after isolation. So I would highly recommend buying a house from them. I was so scared to go for it after seeing all the bad reviews but I’m glad I did. People please go on instagram and follow loads of gleesons homes you will start seeing there’s hell of a lot more happier reviews than what you find on Facebook or these sites.
1/5
TrustpilotUn horrible experience
In all fairness it was horrible form the very beginning. Passing that we meet with the site manager for the inspection of the house and old man without manners and everything for him it was just dust and nothing else. When I start to show him the horrible quality of the plaster allover the house the kitchen floor with many wrong cuts and places without paint his answer all the time it was,, it just dust mate easy to fix" when he see that I'm starting to lose my calm with his explications he left. When we moved in not even the things we paid for to be done it wasn't. No paint done, no plaster fixed, no handles on doors and the boiler wasn't close like we ask. 3 day after we moved in I start to see that the both room was liking everywhere when the plumber come it was ridiculous what we found out. The bath was liking in 3 places and it wasn't properly stable which he had to fix and the sink as well. And after months we wait for them to do something what basically they had to do it before we moved in. So for us was an horrible experience and definitely I wouldn't advise you to buy an house from them and for us will be definitely the last gleeson house which we ever buy
1/5
TrustpilotTip -COMPENSATION
Tip . If you have had a terrible experience from them push and push for compensation. They will tell you they don't do compensation and it's in their terms and conditions . I emailed the local newspapers to -I sent this to gleeson and they offered me 3500 to keep quiet - SO THERE YOU GO -keep pushing and pushing
1/5
TrustpilotAVOID GLEESON
Absolutely horrific disgusting after sales care. Once you have legally completed they do not care about any issues that they promised to fix. Our entire street is in the same boat. Several issues logged on my gleeson but they never commit to sorting any of the issues. Customer service continuously fobbing us off and contradicting themselves. Its disgusting. DO NOT WASTE YOUR TIME OR MONEY!!! AVOID
5/5
TrustpilotGrate customer service from kit today…
Grate customer service from kit today at Gleeson homes called me to give a emergency telephone number while lock down .This is my 2nd glesson home from Ashley and David sales to kit in head office and jack on site ( who sadly left) all my snags got done by jack very quickly had problem with shower Mb heating was out all problems delt with ...today was a nice touch of kit ..Thank you kit
1/5
TrustpilotConstant problems with the boiler
Constant problems with the boiler They amount of burst pipes I've had is unrealREPORT THEM TO NHBC THE MORE REPORTS AND PROBS RECORDED THE HIGHER GLEESONS PREMIUMS BECOME
1/5
TrustpilotAbsolutely shocking....
Absolutely shocking....I wouldn't trust them with nailing a picture to a wall let alone build a house. I am unfortunate enough to have only realised this after purchasing a property from them. I cant begin to describe the constant and endless problems I have had with my property. The boiler had a pipe split, this caused a significant flood, two months down the line I still have no flooring as well as damaged items. Gleeson has sat and done nothing. Changing the site manager monthly seems to be their thing excuse. Using external contractors is another. The build quality is sub standard and I would happily invite NHBC to come and inspect the property for faults. Gleeson care about nothing other than taking the money from your pocket. They need to be boycotted/banned from producing anymore developments before someone is injured or worse due to poor build quality. Finally, I would like to thank Gleeson for single handedly ruining my first time experience of buying a property and their contribution to causing unneeded stress. I hope karma catches up with you in the future.
5/5
TrustpilotA well built house is very warm with no…
A well built house is very warm with no claims
1/5
TrustpilotHouse looks like a rush job by…
House looks like a rush job by unsupervised apprentices which somehow was 4 months late. Gleeson are by far an absolute disgrace of a home builder. I am having to finish building it myself because of the amount of flaws with this place. They haven't even installed the fibre box yet and I am 3 months after completion. Avoid at all costs!
1/5
Trustpilotmy boiler was broken after 4 years I…
my boiler was broken after 4 years I bought the new house and after repairs every years. My plumber installing new boiler told me it was not installed properly by the developer. They simply did not use chemicals to save few pounds. Water becomes yellow and smelly. My neighbour has same problem. BAD QUALITY!
1/5
TrustpilotMy friend has bought a brand new home…
My friend has bought a brand new home the plastering is dreadful scuff Mark's everywhere,trowel lines,rough patches it looks like a child has done it,Gleeson are ignoring their calls, why is no one arsed, why are they allowed to keep doing this to people, they should be held accountable. I wouldn't purchase a home from this company, people need to boycott them
1/5
Trustpilot'Cold' personality
The lady (Karen based in Gleeson office in Sheffield, there are two Karens), who I spoke on the phone with was so 'cold'. It's been a long time since I felt so uncomfortable on the phone. Even if I did like the property I wouldn't proceed buying the house because of her. I can't imagine purchasing a house and need to deal with her. I visited one property a couple of weeks ago. Karen, did not bother at all. She just pointed me the house from her chair, she did not move at all. I went to the house and I thought it was locked so I asked for her assistance. The lady rolled her eyes, came at the door and says 'here, is open' and then went back to her office. I did like the fact that I viewed the house on my own pace to be fair, because, don't get me wrong, I would've feel so uncomfortable being in the same room with the lady. I have never given a bad review before based on personality but my experience with Karen was horrible. Such a cold personality, for me personally, she's driven me away.
1/5
TrustpilotNames and contact numbers for FLEESON (gleeson)
Te below comment - that's really strange because I have had all the problems you mentioned and my neighbours have constant water leaks. I bought a development and have been at loggerheads with them for a year . The plumbers are a nightmare JD WINTER if anyone needs any contact numbers rather than email that they tell you to use then when they dont respond anyway use below Demand and demand to speak to someone Also be aware of they have turn up to fix something it will lead to another problem - PLEASE PLEASE DO NOT BUY FROM THEM THEY ARE THREATENING AND BLOCK EMAILS AND EVEN LAUGH AT YOU AND IGNORE YOU HOW THIS COMPANY HAVE NOT BEEN ON WATCH DOG I WILL NEVER KNOWSee below re phone number that they never give you - head office 01740 617210They never give you the above details and advise to log on there stupid system but both thing gets done until you contact the above and do not give up ENJOY 😊 The above are not details they give out but usually ask you to mail there usual build@NES rubbish who never respond I have had the most stressful time for the past year to the point I am now on sick leave for the first time ever due to these cowboysRead more in the press soonGLEESON INSTEAD OF REPORTING THE REVIEWS DO SOMETHING ABOUT IT
1/5
TrustpilotAbsolutely abysmal service
Absolutely abysmal service - within the first month of being there, my shower head attachment broke off the wall, I had a leak in the upstairs bathroom sink which I had to pay £75 to get British Gas to come and fix (Gleesons haven't responded at all and won't pay for it or at least contribute to the price even though the plumber said it was a fault with the sink, not because of anything I'd done). When someone from Gleesons FINALLY came round to fix the shower head, ONE MONTH AFTER IT HAD BROKEN, he messed around with my security alarm and broke it. He said he'd get an electrician to come and fix it, but I've not heard anything from him or Gleeson since. Now I have problems with my boiler, my skirting boards don't reach the floor and my alarm is still broken. I used the MyGleeson app and it's absolute rubbish, they get round to you when they feel like it and they don't even do a half decent job. When I was buying the house, the sales rep was incredibly pushy and kept saying how she wanted the sale through asap because it was Christmas and her daughter's birthday coming up so she wanted my money. This is my very first house and Gleeson have absolutely ruined my experience of first time home ownership, I completely 1000% regret buying a house with them - they don't even deserve a 1 star review, they've got the worst sales team and the worst customer service I've ever seen from a company!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Aspatria has the most, with 1,110 reviews rated 3.6 out of 5, followed by Carlisle (Greymoor Way) with 13.
The three Gleeson Homes Cumbria offices, by town:
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