Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotWe are the second owners of this…
We are the second owners of this property in the Wheatley Hill Development which is now four years old. The following are the issues I have come across in the past 17 months.The Boiler (Ideal branded)broke down twice in six months costing over £200s to be fixed.Both WC cisterns replaced due to leaking water.Thermostat malfunctions while away for two months in the Winter, resulting in large gas bills for an empty house.Poor quality taps, front door rattling, ill fitting patio doors and windows. The structure vibrates during high winds. I have fixed a lot the problems using my own money.NHBC is of little help. The neighbours issues range from water leaking from ducts,design faults with drains, gas leeks.Just waiting now for the next issue to crop up.
Bimal · 1 February 2020 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotDONT BUY
1 star is for the fact that the house is actually standing. All the reviews are true, you move in and there is so much work incomplete, never mind snags. The contractors they use are useless, so even when they do come out to carry out work, it’s not done properly or has to be redone. The more you look the more you find EVERYTHING is a botch job. Buying a new build house you expect to just move your belongings in and your ready, this is very far from it.
Sarah · 24 December 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotI was after a house at ransom court
I was after a house at ransom court, the salesman seemed nice and even gave me a show round on the site, having sold my house i was ready to put a deposit on a house asap. I was told you cant reserve a plot but wait until one comes available and was told by the salesman soon as i receive an email that one was available i was to call him to reserve one, having received the email i called straight away and left a message to reserve a plot, having called several times with no reply i decided to go down to the site, only to find that the house had gone do i asked about 2 others witch were 3 beds and was told they had gone too. I then asked how are you supposed to get one he replied you can book an appointment for the following weeks having gone on the site to make an appointment they were all booked up, why couldn't he of told me this in the first place as i wasted months waiting around, i think they may of tipped someone off when one was coming up, now having read the reviews i can see thay gleeson homes are a see they are a tin pot company with no customer service and im so glad i didnt buy one in the end.
Chris · 16 December 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotBelieve the bad reviews
Me and my wife have bought a house at Kilner Park in Doncaster a few months ago.Before we bought the house the sale assistants seemed good and friendly, but as soon as you place deposit and several months later exchanged contracts the customer service goes down hill.After placing the deposit they said we’d keep you updated on the progress but this never happened we had to chase to get updates on the build of our house.After exchanging contracts they give you access to “myGleeson” from there you can submit questions or issues. We submitted a couple of queries a couple of months after moving in they responded but don’t really answer your query (think they should get into politics).The house itself is alright everything look good but some of the materials & fixtures seem cheap.Over all the house is fine, the customer service is not the best but I guess this is what you get when you use a cheap house developer.
Matthew · 20 November 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotMade an absolute bodge job out the…
Made an absolute bodge job out the front of my house digging up a hole to make a light connection!Dispite several complaints and messages/emails asking them when they are going to sort it out and tidy up the mess they have left, I just get ignored!Quick to take your money and demand people "cut their grass", yet when shoe is on the other foot - they ain't interested.Be cautious!
James · 8 November 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotThey don't deserve a star.Worst company…
They don't deserve a star.Worst company ever.
Mazilu · 7 November 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 5/5
TrustpilotExcellent communication
Since buying our house in 2017, I have seen a huge improvement in the customer care at Gleeson Homes, especially in the last couple of weeks when i have had a couple of issues with a leak & a crack in my bathroom. I have had 2 visits from a lovely and very helpful man called Ged whilst having fantastic communication with a lady in the office called Kit. The portal that has now been put in place on the website is a quick and easy way to send a description and upload a photo of the defect. Thank you for your help.. Ashley
Ashley · 22 October 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotPlease please take note - GANGSTERS
Please please take note the sales people are all nicely nice but as soon as you have exchanged contracts the fun begins . Absolute gangsters even threatened me if I kept complaining about the issues . I'm 2 years in now and the biggest mistake ever was buying a Gleeson home I am happy to discuss issues with anyone and even the papers area welcome to contact me. I note they are building new homes in Spennymoor now and I feel sorry for anyone buying them
Aycliffe · 11 October 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotDo you want be healthy?
Will you want be healthy? Avoid any business with them.They are very, very, very poor quality. You couldn't find all mistakes, neglected and intentional scams during the inspection. There are a lot of hidden mistakes even during usage of hauses are invisible. Few of mistakes are visible when warranty runs out and you are alone with mistakes. And them could be costly.They do not repair all complains. Only easy for to do. Gleeson hasn't obdusman and is not available independent negotiator. If you have any dispute with them, only in the court. I move in as first on estate and I have watching progress when hauses growed. You will not see that. Believe meIt was a worster spend money in my live.
Mr · 4 October 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotRosebank Liverpool
Nightmare, poor quality houses, built bad, so much so nhbc now involved, site management a joke, they are a disgrace, never return to fix faults, place is a building site but it looks like a tip/dump, sales are liars interested in the commission only. There is a 60 foot maintain of gods knows what because they have not paid to remove the excavated earth, rats foxes blocked drains. Site treat your property as if it was still a gleeson plot. Of course go a head and buy they are cheap, but please please sign nothing till every thing is done and get everything in writing with the names of who you spoke too.
Alltheroadrunning · 1 October 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotGleeson Homes Rosebank Liverpool
Moved into Gleeson homes Rosebank Liverpool in July been the worst time of our lives. So much stuff not completed I would be here forever trying to write it all down. Right now our lives feel ruined. The beautiful new build we where promised is nothing short of a home from hell. Uneven walls, wrong pipes, Ill fitting plugs, non working plugs, faulty electrics, half done plastering, vinyl floor cut short and bumpy, carpet miss laid and bumpy, windows doors bathrooms all not sealed properly, things we paid for not done, spent the first few months with a front door on what should of been our back door and when they finally fitted the right back door they ruined all the walls around it, let themselves into our hone and ripped our kitchen out without permission to get to a blocked drain and then when they re fitted our kitchen the cupboards left with holes and dints in huge hole is the wall so you can see insulation, broken extractor fans, cracks everywhere, bits of skirting missing, panels of the cupboards missing. We also had to fight for a path in front of our house as it wasn’t disability friendly (just covered with stones) as my partner has to sometimes use a wheelchair. Honestly I could go on but the list is endless. We new there would be snags but this is more than snags. The original building manager has been sacked because the state of all the houses in the site, and the amount of complaints he got (he had an awful attitude and couldn’t control his staff or his own temper) So now currently we have had to live in a dusty house as they have had to re-plaster and re paint everywhere and waiting for a new kitchen and honestly the dust is so thick. They wouldn’t accommodate us and just kept saying we will hoover even though the plasterer was saying that it wasn’t safe to be there because the dust will keep falling. All my lovely new and old belongings are ruined and all stuff is just dirty. The new plasterer and electrician have said our home looks like it was done by cow boy builders and it’s the worst they have ever seen. But honestly when you see these things in the media you never think it would happen to you. Our lives are currently ruined.
B · 13 September 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotA TOTAL DISGRACE TO THE BUILDING TRADE
A TOTAL DISGRACE TO THE BUILDING TRADE, WAS PROMISED A BACK GATE BY THE SALES REP AND DIDNT GET IT. DOORS WAS FITTED UPSIDE DOWN, THE KITCHEN WAS A DISGRACE VERY POOR QUALITY AND THE CUSTOMER CARE DOES NOT EXISIT. THE OPERATION DIRECTOR LEE WANTS SACKING OR A LESSON IN CUSTOMER SERVICE! DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED!!!!
Dave · 11 September 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 5/5
TrustpilotWe Completed End of June 2019
We Completed End of June 2019, Carlisle Park have been so lovely, of course we had a couple of small snagging issues once moved in but they have immediately come out to fix them.We put the issue on Gleeson internet in the evening and by 9.30 the next morning they are arranging to come and sort it immediately. We would recommend any one to buy a home from Gleeson’s first class service all the way.
Amanda · 5 September 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotAwful
Awful. Will rush you and the build to completion, receive their money and then forget you exist. To resolve any defect is near impossible. No care for customers
Ryan · 23 August 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotNEVER EVER USE THIS COMPANY
NEVER EVER USE THIS COMPANY. HOUSES ARE A JOKE MY 15 YEAR OLD SON COULD DO BETTER. AS FOR THE OPERATIONS DIRECTOR LEE NEEDS ALOT OF TRAINING ON HOW TO LOOK AFTER CUSTOMERS. OVER PROMISING AND UNDER DELIVERING IS A BIG NO NO IN SALES LEE! HOPE YOU LEARN SOMETHING FROM THIS.
Dave · 23 August 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotBe warned
We purchased a property in Lancashire and had nothing but problems. In the end we got new build surveys in to conduct a full survey they highlighted issues I and around the problems. Insulation missing, problems with the roof layout (Span) and loads more. I thought these houses was checked with the NHBC. We did get the NHBC involved and they fixed all the problems.
AirbusA380 · 13 August 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 5/5
TrustpilotMoved into a Kerry on Kilner Park…
Moved into a Kerry on Kilner Park Denaby in June I have to say the whole experience has been a delight from 1st meeting Shelly who was brilliant and kept us informed at various stages.The site team Chris & Tony have been great dealing with all remedials in a quick professional manner and we can't thank them all enough.Thanks Alan & Helen
Alan · 12 August 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotPlease think carefully I wish I had
Please think carefully I wish I had . Once they sell you the house they are like gangsters .the only way to contact them is email and they never reply . Please please do not buy from them if I can stop one person il be happy . They are great upto the point you have bought - absolute gangsters and so abrupt to the point of threatening
Aycliffe · 27 July 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 5/5
TrustpilotFirst home!
Recently bought a new build house on the same site as a friend, we've both been looked after really well from start to moving in! Kim has been a delight to deal with, Cliff the site manager has been professional and extremely helpful with all snagging. Really happy with the biggest investment in my life so far!
Chris · 9 July 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotSecond email to C.E.O. of Gleeson Homes
It is well over a week since I sent my second email of complaint to the C.E.O. of Gleeson Homes, and like the first, I have not had either an acknowledgement nor response. I fail to see why such a company is not bothered about feedback, good or bad, that is posted about it.I only hope that when I do eventually get the keys to my new home, that the finish of it is of a high standard due to the time it is taking them to build it. One can live in hope!!!!
Eugene · 26 June 2019 · Gleeson Homes Cumbria Aspatria
★★★★★ 1/5
TrustpilotBe aware of extending completion dates.
I recently reserved a new Gleeson property on their Grimsby Development.Following this I decided to read some of the reviews that other purchasers had left on various media sites. At the time I thought some of the comments were a bit harsh, BUT HOW WRONG I WAS. In hindsight I ought to have read the reviews first.Once I had Exchanged Contacts for the property and paid my deposit, that's when the completion date of the property started getting extended. I sent a complaint email to the CEO but never received any response from it. I assume he receives that many he just ignores them or passes them on to someone else that does just the same. My advice to other prospective purchasers has to be get a firm completion date before parting with your money unless you are very flexible on your move-in date.
Eugene · 8 June 2019 · Gleeson Homes Cumbria Aspatria
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
