Trusted Agent profile
★★★★★
836 reviews across 3 offices and 3 platforms
Gilson Gray LLP has three offices, in Edinburgh (two offices) and Dundee. Together they have 836 reviews on three platforms, rated 3.5 out of 5 overall.
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Gilson Gray LLP's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmazing! No faults
Hannah Exton was our conveyancer and we couldn’t have asked for a better person to deal with our conveyancing. Reliable and honest which is what we needed for buying our first home. Highly recommend
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotHannah Exton was our conveyancer
Hannah Exton was our conveyancer, she did an excellent job. Highly recommend.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Hannah will receive a copy of the feedback, and get the recognition she deserves, thanks again!
3/5
TrustpilotMore communication needed
Started off very positive with updates and forms sent to me on a timely manner but as time went on and time became more pressurised and I needed answers promptly towards the final stages, I felt I was met with quite often vague responses and not all my questions answered. Completely understandable if I had, “let me find that out for you, I will get back to you as soon as possible” but quite often I had unanswered questions on emails and calls. I had to chase for updates towards the end too and often got communicated with others first and felt the last to know about some things via my solicitor. I ended up getting in contact with my buyer and seller in the chain which made things feel so much easier having the communication as I managed to give answers and get answers but there shouldn’t be a need for this. It seemed as though everyone in the chain was feeling similar from their own solicitors at other branches. My family also felt the same when they were contacted, they didn’t feel that their questions were fully answered or enquired about. I think that little bit more care of ensuring all questions are answered or found out in good time would be great and less vague reposes and need for chasing. Overall, I would use the solicitor again if I purchased a property using this solicitor at the estate agent but I would hope that I would have better communication throughout than this time around. I also was given less money back as initially indicated that I would receive and this wasn’t communicated until I contacted to raise a query with this.
5/5
Trustpilot5 Starts
5 Stars, this was the 2nd time using Gilson Gray, first time was buying and now selling. My first point of contact was Imogen who was great, took my details and friendly through out and provided me with a great quote. Then Alana took over the conveyancing side of things once I had accepted an offer, Alana was constantly in contact, there were a few delays due to the buyer not getting their mortgage offer quickly and then after it offered with an issue with the bank but I was always kept up to date constantly by Alana so didn't feel nervous at all
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotFlat sale
Property Manager Ben arrived promptly & discussed the selling process in great detail.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotJehnnaie was a pleasure to deal with…
Jehnnaie was a pleasure to deal with throughout the whole process. It was really smooth from start to finish. The communication was great would highly recommend
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotGood experice at Gilson Gray LLP
Rachel Greig who went all the way with us through out our sojourn to the property purchase was amazing. She picked her call at the first instance whenever we called. She gave us well deserved explanation both verbally and via mails when ever we asked. She was polite and ptofessional in her approach. That made.Gilson Gray LLP, stand out as compared to other solicitors we used in the past.Rachel Grieg is an asset to the company amd i will recommend Gilson Gray LLP to others.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Rachel will receive a copy of the feedback, and get the recognition she deserves, thanks again!
1/5
TrustpilotDon’t trust them
Was recommended them through miller home. When they phoned up the woman clearly stated that because they worked closely with Miller they would be able to offer it at a discount. Well I almost proceed but on a whim went onto a conveyancing comparison site and I was given another quote by Gilson Grey but this one was £600 cheaper. These people will say anything to get your money so I wouldn’t trust them
5/5
TrustpilotI was initially sceptical of using an…
I was initially sceptical of using an “in House“ conveyancer nominated by my estate agent but the whole experience has been extremely good,efficient and friendly. I was lucky to be linked with Alan Craig who was a professional and unflappable solicitor. I have been very impressed with Gilson Gray and should I need any conveyancing in the future I will certainly contact them. James
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotHighly recommended
I have used Gilson Gray Dundee Lettings for five years and can highly recommend them. They have found excellent tenants for us and have been extremely helpful at introducing good tradesmen when required. In particular Pauline Traill has provided a first rate service.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotGilson Gray (Shuhel Ahmed), Quick and…
Gilson Gray (Shuhel Ahmed), Quick and Efficient Remortgage Experience
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
5/5
TrustpilotProfessional and timely dealings with Gilson Gray LLP
I was recommended to contact Gilson Gray LLP's Head of Employment (England) Steven Eckett to assist with an employment matter. I was impressed by the personal, professional and timely response that I received and throughout the process Steven kept me well informed and dealt with my queries promptly and efficiently. I received very good service throughout the process and would recommend Gilson Gray LLP
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
4/5
TrustpilotFirst Time Buyer Review
I recently used Gilson Gray for my property purchase and overall had a good experience. The team were professional, helpful, and guided me through the process clearly, especially as a first-time buyer.
Hi Kyle, our clients are at the heart of everything we do, and we are thrilled to hear you had a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
2/5
TrustpilotVery poor communication throughout the…
Very poor communication throughout the whole house buying process. No updates and phones left unanswered.
5/5
TrustpilotExcellent first time buyer experience
Xulin was brilliant, handing everything to a high standard, with my interests at heart and answering questions efficiently. As a first time buyer I was put at ease, and I went from viewing to moving in within 8 weeks. Xulin's efficiency, calm explanations, and expert input was instrumental in making this purchase a success. Would highly recommend.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again!
1/5
GoogleThe most awful experience , they take weeks to reply to emails if at all , been on a transaction with them for 15 months . Sub standard in every concievable way . Buyer and seller beware !!!!
Thank you for taking the time to leave a rating. We’re sorry to see that you have rated your experience with Gilson Gray one star. Our clients are at the heart of everything we do, and we take all feedback seriously. If you would like to share more about your experience or raise any concerns, please refer to our Complaints Policy: https://gilsongray.co.uk/complaints-policy/ Best wishes, Gilson Gray
5/5
TrustpilotBuying/Selling Property - thank you Aliza.
We have recently used Gilson Gray Solicitors.
Hi Jane, thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with Aliza and our team - If we can help with anything else, please let us know.
5/5
TrustpilotJehnnaie Johnson- amazing
Jehnnaie Johnson Held my case and was absolutely amazing from start to finish. She kept me on track and updated through out the selling process
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotDo Not Use For Leasehold Sales!
Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale.
5/5
TrustpilotAlana went above and beyond when…
Alana went above and beyond when dealing with our house sale. Despite a few issues out with her control she consistently went the extra mile to ensure we were looked after and everything was resolved quickly. Lynsey & John.
Hi Lindsay & John, thank you for your wonderful feedback. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Alana will receive a copy of the feedback, and get the recognition she deserves, thanks again!
5/5
TrustpilotThe best solicitors for me
The best solicitors for me! If you want attention, professional attitude, fast and easy communication, these are your people!
Hi Angel, our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Hannah and her team at Gilson Gray. Hannah and her team will receive a copy of the feedback, and get the recognition they deserve, thanks again!
5/5
TrustpilotWould definitely recommend Alan from…
Would definitely recommend Alan from Gilson Gray. Moving home is one of the most stressful things but we knew all the legal side of things were being dealt with professionally and efficiently. We were always kept up to date and Alan was happy to help with any questions or queries we had.
Hi Jayne, thank you for the wonderful feedback and for taking the time to share your experience with Alan and Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
4/5
TrustpilotGilson Gray did an excellent job…
Gilson Gray did an excellent job advising me through both the purchased sale of my house.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotGilson Grey were a fantastic firm to…
Gilson Grey were a fantastic firm to work with on purchasing a new property. I have to give full credit to Rebecca who handled my case. It was not an easy transaction, with many delays due to titles deeds. Rebecca reassured me through out and kept in constant contact, providing regular updates. She is simply amazing. I would highly recommend them for any property dealings and they would be my preferred law firm of choice for any legal matters in the future.
Hi Kieleigh, thank you for the wonderful feedback and for taking the time to share your experience with Rebecca and Gilson Gray. We’ll share your feedback with Rebecca and her team - If we can help with anything else, please let us know.
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Edinburgh (29 Rutland Square) has the most, with 652 reviews rated 3.4 out of 5, followed by Edinburgh (29 Rutland Square) with 615.
The three Gilson Gray LLP offices, by town:
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