Trusted Agent profile

Get Living estate agents in London and Salford

4.5

★★★★★ Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Latest reviews from every Get Living office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

As a result of COVID, I was somewhat daunted by the task of needing to find a new lease. Both lettings agents, Matt Stansfield, and Zareena Aziz, made the transition into a Get Living property at East Village exceptionally smooth, and took a huge weight off my shoulders. Via video and in-person tours, providing multiple unit options, and fast follow ups, the team at Get Living made the decision to move an easy one for me. The unit is of high quality, freshly refurbished and clean. So far I have been very impressed!

Glen · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Glen Thank you so much for the review, we really appreciate it. I am delighted you have had such a smooth experience so far. If we can be any help at all do not hesitate to contact us. We hope you enjoy your new home. Jackie - General Manager

5/5

Google

We had a few issues within our flat when we moved in that needed sorting for a while. As soon as Saira became our key relationship manager, she sorted everything out straight away. She is extremely responsive, accomadation and kind. Whenever we have an issue or need help she responds straight away and finds a solution. Always friendly and willing to help. Thank you for everything you do Saira!

Chandni · 12 June 2021 · Get Living London (1 East Park Walk)

5/5

Google

Charlotte and Zainab were absolutely brilliant in helping us find a flat and ensuring a smooth move-in process. They were prompt in responding to all our queries and kindly accommodated our requests. Would highly recommend reaching out to them when looking for a property in the area!

Debadri · 12 June 2021 · Get Living London (1 East Park Walk)

5/5

Google

Great place to live and an exciting location. Our sign up to East Village was supported by Rikki and Zainab who were extremely helpful and were able to answer all our queries. They were very understanding and able to accommodate all our requests before moving in and made the overall process really stress free!

Joel · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Joel, I am glad that you are enjoying East Village and thank you for the kind words for Zainab and Rikki. Enjoy your home. Jackie Robinson - Director of East Village

5/5

Google

I've had a really great experience with Get Living with two flat moves. A special thank you to Claire Oki for her excellent service and helping us get a flat that ticks all of our boxes - couldn't recommend enough!

David · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi David, Thank you so much for your review we really appreciate it. We will certainly pass your kind words to Claire. Jackie Robinson General Manager

5/5

Google

Excellent service from the GetLiving team, especially from Zareena and Billy. They were always available to speak, very supportive and professional. They provided me with a lot of advice prior to moving to the new flat and updated me on every step of the process. Very kind and easy to talk to. I would recommend their outsanding service to anyone.PositiveResponsiveness, Quality, Professionalism

Sofiya · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Sofiya, our priority is our service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Jackie Robinson - Director of East Village

5/5

Google

We've been living in East Village for 5 years now and Shafiq has been handling our renewal process. It's been a pleasure having him taking care of this process for us, he's been very attentive and available for any questions whilst being super clear on all the steps so definitely recommend him!

Jessica · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you for your review Jessica. We are delighted that your renewal process went so smoothly and, of course, that you are continuing to make you home at East Village. If you need anything else, just ask. Jackie -Director of East Village

5/5

Google

Want to say a massive thank you for Charlotte Goodyear, honestly I've rented many flat in London and I feel agents have a bad reputation, Charlotte has restored my faith in agents. If you are renting in East Village you must reach out to her, she will find you your dream home. Thanks againPositiveResponsiveness, Quality, Professionalism, Value

Jack · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Jack Thank you for the kind words about Charlotte, she is fantastic! Jackie Robinson - Director of East Village

5/5

Google

Quickest, smoothest and best rental experience I've ever encountered. The homes are very modern and of good standard/quality. Billy and Zainab were very professional and super helpful every step of the way. I highly recommend their homes and services.

Benjamin · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Benjamin thank you so much for the positive feedback, I am delighted you have had a great experience with us. Jackie Robinson - Director of East Village

5/5

Google

First time moving with Get Living, really helpful and excellent service. Turnaround was quick and easy and move in day was very smooth and made easier with the trolleys. Received lots of help and quick responses from Daiva Simanauskaite who really helped throughout.

Asia · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Asia, thank you for your 5* review. It's great to see you had such a great experience! We hope you see you at one of our (virtual) events soon! All the best Matt Stansfield, Lettings Manager

1/5

Google

Worst experience after 10 years of renting in London. I had to ring up 4 times, leaving contact details each time, before I managed to get through to a lettings agent. When I finally got through, arranged two viewings 5 days in advance, travelled all the way to London for the viewing and they had already let the flats without informing us in advance! We had done research on the blocks we were meant to be viewing which was wasted effort. No apology was offered what so ever. They were also late to the viewing and the guy we had arranged the viewing with did not reply to our messages. The flats they did show us were note ready or furnished. They could not even answer any basic questions of the flats, regarding what type of furniture would be provided or even the status of the cladding safety! Avoid this company, unprofessional and simply abuse the fact they own a monopoly of the Olympic Village properties.

Bounty · 12 June 2021 · Get Living London (1 East Park Walk)

5/5

Google

I am completely satisfied with the services provided by Zainab and Charlotte. They were both instrumental in moving the tenancy agreement issues forward which resulted in my move into 37 Manna House. I would recommend them to anyone looking to move into East Village.

PAWEL · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Pawel, thank for your kind words about Zainab & Charlotte. It is great to see they were so helpful. We look forward to seeing you at one of our (virtual) events soon! All the best Matt Stansfield, Lettings Manager

5/5

Google

Get Living East Village team was extremely helpful, friendly and professional throughout the whole process. Claire helped us find our dream place, which meets all our needs, and together with Zainab and Daiva went above and beyond in their efforts to make our move as smooth as possible.

Elizabeth · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Elizabeth for these lovely comments about the team. I am delighted you have had such a good experience with Get Living East Village. Jackie - General Manager

5/5

Google

We live in Laurel Point at Victory Plaza. Moved in earlier this year and enjoying spacious flat, multiple shops nearby, and livable, green space in the neighborhood. Get Living team is fabulous - friendly and responsive. We are happy to have Daiva as our relationship manager, who is always supportive, patient, and accommodating of our multiple requests. We had a couple of mishaps, when we had to seek help over weekends and Daiva arranged to have addressed our concerns right away. May not be easy to stay on the top of resident's requests, especially given the challenges related to virus related restrictions. Great to see such a professional team, which makes our stay at Laurel Point comfortable and enjoyable. Many thanks to Get Living team and our manager - Daiva!PositiveResponsiveness, Professionalism

Nurzhan · 12 June 2021 · Get Living London (1 East Park Walk)

1/5

Google

Total disaster of a management process! Some super lovely people working there but whoever is in charge of the whole thing just has no idea how to run a business! Have been trying to move out since December and my requests just being totally ignored by staff! Don’t live here! My drain keeps breaking , pipe work awful, floors were not varnished so are rotting behind the kitchen from All the leaking drain water Also one of our windows didn’t shut for 2 months and it was freezing the whole time! Then our heating didn’t work! Total disaster ! Do not live here!!!

Hanna · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Hanna, I am so pleased we spoke yesterday and once again I really do apologise for the unfortunate issues you have had. This is not our normal level of service. My team are prioritising your issues so that we can resolve as soon as possible. Please do not hesitate to contact me directly if you have any further problems. Jackie - Director of East Village

5/5

Google

Massive thank you to Daiva. S who has been our Relationship Manager since moving in. She's very quick to respond to any of our queries and makes sure that any issues raised are sorted out as quickly as possible. I would highly recommend using Get living and thanks again to Daiva. S!

Sriram · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Sriram, thank you for the lovely review it is very much appreciated. Jackie Robinson - Director of East Village

5/5

Google

Zainab and Charlotte went above and beyond with the whole moving process, from taking the time to show us the properties, answer our questions, assist us with the reference process and providing us with all the information we required. They always answered promptly and were very pleasant to deal with. Already being a GLL resident, I know they are also extremely prompt to solve any maintenance issues. Excellent customer service!

Manu · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Manu your review is really appreciated. Don’t hesitate to contact the team if you need anything. Jackie - General Manager

5/5

Google

A big HUGE thank you to the fantastic Kate Easterling, who has been my relationship manager since I moved into Victory plaza almost 2 years ago! Her warmth and sincerity is so comforting and her vast and extensive knowledge of the area and it’s amenities was indispensable!

Leonard · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Leonard, we are delighted you are enjoying living here at East Village. Please feel free to drop in to our Welcome office at any time. Richard - Head of Resident Experience, East Village

4/5

Google

Extremely happy with the way Get Living have handled the coordination to get a car parking bay, underneath the building. A slow start to to the process however, was rectified and have had brilliant correspondence throughout the process - with daily updates. Big shout out to Rayah Bennett for all the effort!PositiveResponsiveness, Professionalism

Samuel · 12 June 2021 · Get Living London (1 East Park Walk)

5/5

Google

After living in East Village for 3 years we’ve never really had any problems and when we have, the team have always been super helpful and understanding. Recently, Shafiq was attentive with following up on a recent request and we appreciate his friendly attitude and willingness to resolve our queries promptly.

Nicole · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Nicole, Thank you so much for the review. It is lovely to hear that you have had such great service throughout your 3 years with us. Your feedback is really valuable. I will certainly pass this on to Shafiq. Jackie - Director of East Village

5/5

Google

We moved in with Get Living at the beginning of Feb; the experience has been brilliant so far! The process was so easy. They have a great balance of people and technology to ensure it's a seamless process, but actual people are there to help you along the way. The homes are beautiful, clean and modern. It feels like no one has lived here before us. Also, so great to be able to move in and just put in a password for the free wifi which is all set up and ready to go. Move in day was simple, the keys were all there waiting for us - in Victory Plaza, there are padded trollies which make getting things from car/van to the apartment is really simple. We also have the Get Living Google assistant (Evie), who you can ask loads of questions to about your new home and neighbourhood. A nice touch to also get a free Google mini speaker. We feel very at home here already, thanks to Rikki, Kate, Zareena and the team!

The · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Martin, what a lovely feedback, it makes me so happy to read this because our team work extremely hard to deliver the best service possible and it shows they are doing a fantastic job. If there is anything that you need please pick up the phone and give us a call. Jackie Robinson - Director of East Village

5/5

Google

Just moved into East Village and have to thank Charlotte, Zainab and the Get Living team on their fantastic help in finalising my move. Having dealt with many London-based estate agents previously, I've found my experiences with Get Living have been by far and away the best of all of them. Charlotte and Zainab have been accommodating, easy to speak to, knowledgeable and efficient, and I can't recommend them enough should you be looking to move to the Stratford area.

Scott · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Scott, thank you so much for this lovely feedback, the team will be happy and thank you for the shout out for Charlotte and Zainab they are an asset to the team. If there is anything else we can help with please give us a call. Jackie Robinson - Director of East Village

4/5

Google

Our experience with Get Living has been on the whole mostly positive. It is safe to say that all the stars of this review go to Zainab who has been absolutely brilliant. Zainab has been an absolute joy to work with over these last few months and made the process of moving in as painless as possible. I have deducted a star as our relationship manger Claire came across as rude and blunt and every question we asked appeared to be an inconvenience for her. Where our relationship manager would say ‘no’ or ‘we will see’, Zainab always managed to get us a positive result. Zainab is so much more than a letting coordinator, she was our relationship manger for all intents and purposes. She is a true asset to Get Living, I hope her managers realise what a true legend she is!

Ewan · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Hi Ewan, thank you for your review and your kinds words about Zainab! Don't worry, we know what a legend she is! I was sorry to see that we didnt quite get it right for you though. I'd be grateful if you could drop me a quick email (matthew.stansfield@getliving.com) to discuss further. All the best Matt Stansfield, Lettings Manager

5/5

Google

Shafiq Mirza, the relationship manager, was very helpful in assisting with our renewal process. Very friendly and responsive which was very much appreciated, especially during this pandemic. James and Mark from the EV maintenance team were also fantastic. Prompt replies and managed technical issues quickly. Super friendly and efficient! Much appreciated.

Brian · 12 June 2021 · Get Living London (1 East Park Walk)

Agent replied · 11 June 2024

Thank you Brian - positive feedback indeed. I’m delighted you are having such a good experience with us and, of course, that you have chosen to stay in East Village. Jackie - General Manager

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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