Trusted Agent profile

Get Living estate agents in London and Salford

4.5

★★★★★ Excellent

1,380 reviews across 3 offices and 2 platforms

Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,346

Reviews on Google

All 3 offices

Trustpilot logo

34

Reviews on Trustpilot

Business-wide

Our offices

Get Living's three offices, most reviewed first. Each has its own page.

Latest reviews from every Get Living office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The apartment is really nice and very cosy. We have moved in 4 days ago, and Josh and Sam have been fantastic! Very supportive and they even went the extra mile to ensure our cat's safety! Would highly recommend New Maker Yards and their apartments. Thanks for making the move-in process easy and welcoming!

Hiren · 8 May 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Polugnis, Thank you so much fro your review , I am delighted to hear you are settling in to your apartment and that you have found Josh & Sam supportive and helpful. Thanks for choosing New Maker Yards and we hope you will be very happy in your new home, please do let us know if we can assist with anything further . Kind Regards Kim , General Manager

5/5

Google

Rating only, no written review.

Rachael · 8 April 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Rachael , Many thanks for your review it is much appreciated , if you have any comments to make we would love to hear from you ? Kind Regards Kim General Manager

5/5

Google

Since moving in, the Get Living team has been nothing short of amazing. A management team that doesn’t hesitate to help with whatever queries or problems, the convient location and impressive apartments and amenities are just some of the things that have made my experience living here beyond enjoyable!

Sefalana · 8 April 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Sefalana, Many thanks indeed for your great review, we really appreciate it and I will share with the team who will be delighted to hear that you have found them helpful. We hope you continue to enjoy your home and all that New Maker Yards has to offer. Kind Regards Kim, General Manager

4/5

Google

We love living here! The maintenance team are absolutely brilliant and nothing is too much trouble, they are so friendly and polite and always on hand to help. The staff in particular Sophie in the office are also fantastic. It also has a lovely pub onsite, a coffee shop and a co op. A star has been taken off due to rent being increased every year and we expect it to increase enormously when our 3 year contract is up next year after speaking with other residents so do bare this in mind if the price you have been given is your limit on what you can afford.

Robyn · 8 April 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Robyn, Thank you so much for taking the time to give us a review we really appreciate it and I understand your concerns regarding price increases. Anyone taking out the 3 year contact choice has a capped yearly increase and when it comes to renewing after this time you will qualify for a loyalty discounted renewal rate . When this is due please do reach out and happy to discuss further. I am pleased to hear you have found the maintenance team friendly and polite and that your interaction with the rest of the team has been good they will all be delighted ! Kind Regards Kim, General Manager

4/5

Google

My housemate and I recently moved into Chalk within the New Marker Yards complex, it's a beautifully presented and modern apartment which we are both very comfortable in. The whole process from our initial inquiry to move in was smooth and easy, Josh was super helpful and responsive to all of our queries and made us feel comfortable. The area is great with close by amenities including a big Sainsburys, a gym, bar, smaller shops and it's close to town. My only negative point is the lack of storage within the flat itself.

Grace · 8 April 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Grace , thank you so much for taking the time to give us a review . Sorry to learn you find the storage limiting as we usually get feedback that we have far more than most apartments. If there is anything else you think we can add in the space please do let us know and we will see if we can help. We are however delighted to hear that you are generally very pleased with your home and the neighbourhood and that you have found Josh helpful and responsive and I will ensure your comments are shared with the team . Thank you for choosing New Maker Yards and I hope you continue to enjoy your new home and the area. Kind Regards Kim , General Manager

5/5

Google

I've been living at New Makers Yard for a year now and it's been one of the best living experiences I've had from beginning to end. The management team are super friendly and are always quick to respond to any issues you might have. I recently had an incident where I had a parcel delivered but I wasn't able to find it in the mail room. I went to the Get Living Office and immediately Josh offered to help look for it with me. When we couldn't find it, he then offered to check the CCTV footage and not long later he let me know that he had found it! Josh as well as the rest of the team are always willing to help and it really goes a long way in making you feel taken care of. Thanks again, Josh! :)

Melissa · 8 April 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Melissa, Thank you for taking the time to leave a review it is very much appreciated , I will ensure your feedback is shared with the team and in particular Josh. I am pleased we were able to help you locate your parcel and would like to assure you we are liaising with the parcel system supplier and delivery drivers to try improve the resident experience ! It is great to know that you are enjoying your living experience at New Maker Yards. All the best Kim, General Manager

5/5

Google

I moved in last week and I am impressed so far with New Maker Yards by Get Living! The flat is a really good spec with brand new appliances. Lots of space and in a great location! Very close to central Manchester but tucked away nicely away from main roads. Josh Gent has been very helpful during the tenancy application/agreement process and has also been very responsive after I moved in to flat to ensure I have what I need and I’m settling in well. 5 stars so far for Get Living and for Josh!

Joe · 8 April 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Joe, we are so pleased that so far everything has gone smoothly for you and I will ensure your comments are passed on to Josh who will be delighted . We so appreciate you taking the time to give a review & thank you for choosing New Maker Yards and we hope you continue to enjoying living in your new home . If we can assist with anything, do please let us know. Kind Regards Kim , General Manager

5/5

Google

Wow. I strongly recommend this place. that is the best choice I did and really thank you Josh for your help.

Li · 9 March 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Li , thank you so much for your review , Josh will be delighted and I am pleased to hear you are enjoying living here at New Maker Yards . Kind regards Kim , General Manager

5/5

Google

Great experience with New Makers Yard! Very special thanks to Josh, who helped us through the whole process of renting and he made really easy to communicate with him anytime. And it is a wonderful place to live. Our kid loves to visit the canal and feed the geese.

Fatima · 9 March 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Fatima, Great to hear you and your family are enjoying living at New Maker Yards and that Josh was so helpful I will be sure to pass on your kind comments. Thank you so much for taking the time to give us a review , we really appreciate it. All the best Kim , General Manager

5/5

Google

Get living, new marker yards amazing apartments !! I’ve been living here for almost 3 months and it’s amazing; moving in was smooth and Selina made my job easy. I settled in very quick with all her help, showing me around the complex and making me feel welcomed. I would definitely recommend to anyone moving to Manchester, it’s a great location and the team are very helpful at all times. The apartments are very cosy and spacious, I stay in a 1 bedroom and I can say it’s the perfect size, with good storage facilities and the design layout of the apartment is perfect. I wouldn’t have it any other way.

Nyasha · 9 March 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Nyasha, Thank you so much for taking the time to give us a review, we really do appreciate it. I am delighted to hear that you are enjoying your new home and have found the team and in particular Selina helpful and professional . I will ensure your lovely feedback is shared with the rest of the team . Thank you for choosing New Maker Yards and I hope you will continue to be very happy living here . Kind Regards Kim , General Manager

5/5

Google

Joshua and Sam made our moving in experience the easiest I have ever come across. From start till finish, their assistance has been amazing and really helpful. Joshua explained the process clearly and covered everything we needed to know before moving in 😊. We even received some New Makers Yard thermal cups which is a lovely touch by the company as it makes you feel welcome and appreciated. Once again Joshua, you are an asset to the company and we love our apartment, thank you for everything! 😊 I would definitely recommend this company based on the “home” touch, they exceeded.

Sulaiman · 9 March 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Sulaiman, Thank you so much for taking the time to give us your fab feedback . I am delighted to hear that you have had such a great experience and I will be sure to pass on to the team especially Josh and Sam ! Welcome to New Maker Yards , please do let us know if we can do anything for you and we hope you continue to enjoy your home. All the best Kim, General Manager

1/5

Trustpilot

FLATS FALLING APART.

FLATS FALLING APART. We are paying over £3,000 for a property that is a health and safety hazard with no clear dial settings on the oven. The kitchen itself is falling apart with the door fronts cracked and chipped with the cheep quality lacquer pealing off. The hot water tap never runs hot, the carpets are disgusting with past tenants stains all over them. We have flagged this with Get Living and they have said they will not update any of the above. Am looking to move property.

Joshua · 6 March 2023 · Get Living London (1 East Park Walk)

1/5

Trustpilot

Avoid like Covid

Horrible flats Regularly left without hot water during winter Will try to take advantage of you and won't stick to the tenancy agreement knowing you won't bother to take legal action

Noah · 5 March 2023 · Get Living London (1 East Park Walk)

5/5

Google

So far the get living team made my move so smooth and easy. Very helpful. Always there when needed especially Josh and Selina.

Ahmed · 7 February 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Ahmed , Thank you so much for your review which we really appreciate, I am delighted that you have found the team helpful especially Josh and Selina. We hope you will continue to be happy in your new home . Kind Regards Kim, General Manager

1/5

Google

The apartments are comfortable and maintained however if you don’t mind doing without hot water and heating in winter time, especially at the weekend - only security to chase up an emergency engineer who are already very busy!!!

Lorraine · 7 February 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Lorraine , We would like to sincerely apologise for the issue encountered with regards to the boiler failure over the weekend effecting the hot water and heating , unfortunately we were not made aware of this until this morning and therefore are sorry for the delayed communication . We are currently investigating with Savills’s estate management team who are our buildings management as to what caused the issue and why it took so long to rectify as we realise this has caused great inconvenience and discomfort . As soon as we have some clarity we will revert with the information , in the meantime please be assured we are treating this as upmost priority . We thank you for your understanding and patience , however we are pleased to not that you otherwise enjoy your apartment . Kind Regards Kim , General Manager

5/5

Google

Great place to live, quality furnished apartments in a good neighborhood just 15 minutes walk from the city centre. The staff is very friendly from the maintanance staff to cleaners and agents, and we've had very good experiences with Selina Ong.

Christian · 7 February 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Christian , thanks so much for taking the time to give us a review we really appreciate it. The team and especially Selina will be delighted to hear that you like your apartment and have experienced good service . We hope you will be very happy in your new home. If there is anything we can do for you please pop in and see us . Kind Regards Kim General Manager

1/5

Google

There is continuously no hot water and heating within a month. No one comes to fix the problem even we called the emergency call for many times! They don’t think this is serious. Can you imagine how awful only using cold water in these freezing days. Although this is the weekend, I think the emergency call can really get someone to fix the problem not wait until Monday!? They don’t have the intention to tackle the problem and just leave it. Honestly, I am cold to death because of no heating and hot water. Unacceptable!!!!!

Michael · 7 February 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Michael We would like to sincerely apologise for the issue encountered with regards to the boiler failure over the weekend effecting the hot water and heating , unfortunately we were not made aware of this until this morning ( Monday ) and therefore are sorry for the delayed communication . We are currently investigating with Savills’s estate management team who are our buildings management as to what caused the issue and why it took so long to rectify as we realise this has caused great inconvenience and discomfort . As soon as we have some clarity we will revert with the information , in the meantime please be assured we are treating this as upmost priority . We thank you for your understanding and patience, we understand the issue was fixed on Sunday evening ? Kind Regards, Kim, General Manager

3/5

Trustpilot

Middlewood locks- good but could be better

I live in the Middlewood Locks complex. Don’t get me wrong the complex is lovely and living areas are nice however we have had many issues. Consistently without hot water, now without heating. Also issues with security. All this whilst justifying rent increases with them providing these services. When security issue was brought up, they told me they didn’t have time to deal with it and that it was my issue. Need a more personable response to issues as I am not the only one feeling this way.

Rob · 22 January 2023 · Get Living London (1 East Park Walk)

5/5

Trustpilot

Satisfied

Many people dislike them but honestly I think they are doing an amazing job. I used to rent from private landlords without heating refusing to fix the oven etc. They would always come in time, would fix anything I submit a ticket for the next day. The apartment is lovely - yes sometimes it's loud, sometimes neighbours are not respecting the communal areas but issues are resolved within a few days. I'd strongly recommend them even now that their prices have gone up it is a good value for money.

Anna · 19 January 2023 · Get Living London (1 East Park Walk)

5/5

Google

We feel grateful to have been blessed with such an understanding and supportive landlord. We had some issues in the flat since we moved in. Ms Kim who offered very professional service to us. That issues had been fixed finally. I was very satisfied in her arrangement. She could immediately answered what we concerned about even we kept asking her some same questions. I can say that even we got some issues in the flat but I was very lucky to have Ms Kim's professional support. Everything Ms Kim and her team have done for my family and I in these past few months has been really helpful. Ms Kim, thanks very much for your professional, helpfulness and understandable. Wish you and your team Merry Christmas and Happy New Year! I highly recommend New Maker Yards and her team!

Louisa · 8 January 2023 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Louisa, Many thanks indeed for your kind comments and taking the time to give us a review which is much appreciated. I will ensure your comments are shared with the team . Happy New Year to you and your family and we hope you will be happy in your new home . All the very best wishes Kim , General Manager

5/5

Google

Had just moved into my new apartment. The environment is great and the people here are very nice! The get living team is also excellent. Especially Maria and Alex, they kindly help me with all the problems that I met during the process. I am very grateful to them.

Zihui · 12 December 2022 · Get Living London (1 East Park Walk)

1/5

Google

Getliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.

Henry · 10 December 2022 · Get Living London (38 New Kent Road)

5/5

Google

Great experience with moving in, everything was so easy! Josh was absolutely fantastic, he couldn’t have done more for us to make the process of moving in easy. I’ve never had such a smooth experience with moving before, really can’t recommend the team/the apartment buildings enough.

Sophia · 9 December 2022 · Get Living New Maker Yards

Agent replied · 7 June 2023

Hi Sophie, many thanks indeed for taking the time to give s a review , I am delighted to hear you have had such a great experience moving. I will be sure to share your comments with Josh and the team. Please do let us know if we can assist with anything and we hope you will be very happy living in New Maker Yards. All the best Kim , General Manager

3/5

Trustpilot

Good overall but too pricey for how bad the area has gotten

The service team answering questions and helping with the maintenance of the GetLiving flats is great. Ryan and the gentleman handling ventilation maintenance are brilliant.

PN · 8 December 2022 · Get Living London (1 East Park Walk)

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Awards

The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Get Living

Which Get Living office has the most reviews?

London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.

Where are the Get Living offices?

The three Get Living offices, by town:

Has Get Living won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.

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