4/5
Rating only, no written review.
Agent replied · 10 November 2024
Hi Sydelle, thank you for your rating, if you have any feedback we would love to hear it ? Many thanks Kim, General Manager
Trusted Agent profile
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Get Living's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Hi Sydelle, thank you for your rating, if you have any feedback we would love to hear it ? Many thanks Kim, General Manager
1/5
The fact that this company can even receive a 1 star rating is worrying. Complete lack of professionalism and care towards residents, waiting on the phone for hours for the office to reply with 0 responses. Gave phone number for them to "return the call" about 6 times over the past 2 months with ZERO call backs. Just find another agency that have more staff and are more willing to help.
Hi Jack I am really sorry to hear this, please can you supply us with some details of who you have been calling as unfortunately I cant find a record of you on our data base . There is another third party agency renting our apartments so please contact us directly in our office on site nmy@getliving.com with a phone number we can call you on . Regards Kim , General Manager
4/5
So far it's really good.
Hi Shubham, thank you for your review which we really appreciate , I am pleased to know that so far everything is good but please do let us know if we can assist you with anything. Kind regards Kim , General Manager
1/5
Do not use Get Living
Applied for a Get Living property, after initially accepting, they then went back on their offer because the information they had about my partner previously living in a Get Living property was incorrect. They waited weeks to tell us, leaving us without accommodation. Then had to chase them multiple times in order to get the advance deposit payment returned. I would not recommend them at all.
1/5
It is very difficult to get refund
I stay in East village for over a year, the new contract is only 6 months and I fulI pay in advance, after 2 months I moved out, they promised to refund the advance rental within a weeks, but now is over 2 months, I still not yet received it. Don’t trust this company.
1/5
Was supposed to have a viewing with Luca Gayle and as soon as the day came around, no response to my email. Probably the most unprofessional company I have coke across. Avoid
Hi Luis Really sorry to hear this unfortunately Luca worked in the London Hub but has left the business but I will follow up with that team . If you would like to contact us directly on nmy@getliving.com one of the team onsite will get back to you and see how we can help. Kind Regards Kim
1/5
The fact that this company can even receive a 1 star rating is worrying. Complete lack of professionalism and care towards residents, waiting on the phone for hours for the office to reply with 0 responses. Gave phone number for them to "return the call" about 6 times over the past 2 months with ZERO call backs. Just find another agency that have more staff and are more willing to help.
Hi Jack I am really sorry to hear this, please can you supply us with some details of who you have been calling as unfortunately I cant find a record of you on our data base . There is another third party agency renting our apartments so please contact us directly in our office on site nmy@getliving.com with a phone number we can call you on . Regards Kim , General Manager
1/5
Disgraceful landlord. Steer clear.
Disgraceful landlord. We rented with GetLiving for 12 months, after which they proposed to hike the monthly rate up by £200 for renewal. For this, they offer very little in return compared to any other cladded tower block from which they also fleece current and prospective tenants. You are not a person in their eyes, just a vessel to satiate investor profits. If landlordism wasn’t already a leech on society, by renting with this company you will find yourself right in the belly of the capitalist pig. Steer clear.
5/5
Rating only, no written review.
Hi Linseigh, Thank you very much for your review it is much appreciated. Kind Regards Kim, General Manager
5/5
Rating only, no written review.
Hi Natalie, we appreciate your review and I am delighted you have had a great experience so far , we look forward to welcoming you to New Maker Yards and hope you will be happy in your new home . Kind Regards Kim , General Manager
4/5
Very thorough and helpful assistance. All staff very pleasant.
Hi Paul, Many thanks for leaving us a review , I am pleased to hear you have found the team helpful and pleasant and I will pass on to the team. Kind Regards. Kim, General Manager
1/5
The fact that this company can even receive a 1 star rating is worrying. Complete lack of professionalism and care towards residents, waiting on the phone for hours for the office to reply with 0 responses. Gave phone number for them to "return the call" about 6 times over the past 2 months with ZERO call backs. Just find another agency that have more staff and are more willing to help.
Hi Jack I am really sorry to hear this, please can you supply us with some details of who you have been calling as unfortunately I cant find a record of you on our data base . There is another third party agency renting our apartments so please contact us directly in our office on site nmy@getliving.com with a phone number we can call you on . Regards Kim , General Manager
1/5
I do not recommend that you get their services. I had a horrible experience with Getliving. They are the most laidback realtors i have worked with in my life. Their lack of responsiveness cost me two houses that I really liked and an additional 200 GBP per month. Such a lax attitude towards work and clients. I never received a single response on time and my case manager (Katie) went on a week long holiday without reassigning my case to someone else even though all the documents were submitted from my end. I also made numerous attempts to call them in order to ask them to reassign my request to another person but either it was always unanswered or they never got back to me. Thanks to them I might be homeless in a couple of weeks. Working with them was an absolute waste of my time and energy, I have to start my house hunt from zero now.
Hi Karan Very sorry to hear this, we will try to reach out as we cant see who you have been conversing with. We apologise for any delays it is an exceptionally busy time of year with hundreds of enquirers a day. I am sorry if something has slipped up as this is not the norm for us . Hopefully we can still assist you . regards Kim . GM
5/5
The customer service is very fast and the service is very good during the epidemic. Special thanks to Dipty and Maria, really helps me a lot.PositiveResponsiveness, Quality, Professionalism
Hi Charlie, thank you for taking the time to mention Dipty & Maria! We are delighted they were of help to you and they will appreciate seeing this. Please do reach out if we can be of any assistance in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
I would like to give 5 stars to Nick Marston for his excellent customer service because as a tenant I felt that he really listened and appreciated our situation. I recently spoke to Nick to see if there was anything that he could do for us to make our apartment a bit more comfortable as we have been living there for quite some time. As a result of speaking with him we were very happy with the changes that he was able to arrange for us which were more than we expected, it makes such a difference to us and enhances the 'feel good factor' of our place.
Hi Wendy, thank you so much for taking the time to share your review! We appreciate your recognition for Nick, who was delighted to see your review. Please do stop by our Welcome Office, if we can help at any time to keep that ‘feel good factor’ alive! Best Regards, Richard - Head of Resident Experience, East Village
5/5
Great service from the Maintenance team, responded promptly to the reported issue and had it fixed within 24 hours. Ryan, the engineer, was very polite and friendly, explained the issue and resolved it within minutes. Once he completed his task, he kindly asked if there were any other issues, which I appreciated. Very impressed!PositiveResponsiveness, Professionalism
Hi Lewis, Thank you so much for your positive review. Delivering the best levels of service is extremely important to us and I am delighted that Ryan (as always) did not disappoint. Jackie - Director of East Village
5/5
We've been with GetLiving for almost a year and they've all been very professional from the time of signing the lease and throughout our stay. Any time I have a maintenance issue James is super quick in organizing a visit if needed (sometimes I get a technician within minutes of raising a request). The last 2 visits were exceptional by Mark (did a plumbing job) and Ryan (fixed the dishwasher). Both of them were very nice and considerate on top of their professionalismPositiveProfessionalism
Hi Islam, thank you so much for taking the time to share your review! We are delighted to know that you are enjoying living with us and appreciate your recognition of James, Mark and Ryan - they will be delighted to see this. Please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
We have recently moved to East Village and are really enjoying our life here: lively vibes, artisan shops and cafes nearby, comfortable commute and modern flat. It feels like everything is taken care of by professional maintenance staff. Special thanks to Kevin for advising and Ryan for installing our pretty new wall mirror on a very short notice just before Xmas break, great quality work and friendly family like approach!PositiveResponsiveness, Professionalism
Hi Nargiz, thank you so much for sharing your review and recognition of Kevin & Ryan - they will appreciate this! Please do reach out if we can be of further help in the future! Best Regards, Richard - Head of Resident Experience, East Village
5/5
I want to say a massive thank you to Kevin from the maintenance team for putting up my shelves in my bedroom! They look stunning! Plus Kevin was extremely professional, friendly, chatty, and was super speedy putting up the shelves (whilst ensuring that they were exactly as I wanted)!PositiveResponsiveness, Professionalism, Value
Hi Tobi, thank you for taking the time to leave a review. Kevin will be thrilled! Jackie Robinson - Director of East Village
5/5
Rating only, no written review.
Hi Viki, Thank you for taking the time to review Elephant Central. Jane Reeves General Manager
5/5
Rating only, no written review.
Hi Fan, Thank you for taking the time to review Elephant Central. , Jane Reeves, General Manager, Elephant Central
5/5
Very professional service, my roommates and I are very grateful to Sam, Zainab and Alexis.PositiveProfessionalism
Hello, Thank you for taking your time to review Elephant Central, I will pass on your kind words to the team. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
Very nice place to live, good location, very friendly and helpful staff, very clean and modern flat, nice views, excellent transport link, I cant fault it, I highly recommend. I wish I could live there for longer.
Hi alicia, Thank you for your lovely review of Elephant Central. It's been wonderful having you as a resident here. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
whatever arises in regards to maintenance and servicing by the moment I communicate that to Sara it has been resolved flawlessly efficiently and immediately! Thank you so much Sarah Carvalho Hilmi you are a doer and problem solver!
Hi Evangelia, Thank you for your wonderful review of Elephant Central. Its great to hear of your experience and I will pass on your kind words to Sara. Kind Regards, Jane Reeves, General Manager - Elephant Central.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Get Living and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
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London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, London.