Trusted Agent profile
★★★★★
1,380 reviews across 3 offices and 2 platforms
Get Living has three offices, in London (two offices) and Salford. Together they have 1,380 reviews on two platforms, rated 4.5 out of 5 overall.
Get Living's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy partner and me we really enjoy living here, Tanya Ashley and Owen are a wonderful team and they organize always beautiful events
Hi Michele, Thank you for your lovely review, It's great to hear you are enjoying your time here. We look forward to seeing you are our next event. Kind Regards Jane Reeves General Manager, Elephant Central
1/5
GoogleGetliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.
5/5
GoogleReally thanks for Francesco's kind assistance and great service when helping me signing the contract, and they alway willing to help and response to my email very quickly. It was truly a great renting experience with Get Living!
Hi Ruiduo, Thank you for your kind words, It's great to hear you have enjoyed your experience with Get Living, We look forward to seeing you at our next event. Kind Regards Jane Reeves General Manager, Elephant Central
5/5
GoogleWe are two young professionals and have lived with GetLiving for nearly 3 years now and have loved it. Throughout our time we’ve received assistance from Sam Watts who has always been super responsive and acted quickly to help with anything needed. The service from GetLiving and in particular Sam is vastly better than anywhere else I’ve lived. If you read this, thanks. We really liked the furniture included and the view from the balcony is amazing. We’ve never had any issues with the flat but as the team are so responsive I would imagine they would act quickly if there was anything. The location is good - a super market, gym, tube, restaurants and coffee shops are all with a stones throw. Would recommend living here to others.
Hi Lauren. Thank you so much for taking the time to review Elephant Central. It's wonderful to read your review and it makes the team so happy to hear your kind words. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
GoogleI've had a great rental experience as a primary resident on Get Living. With the help of Samuel Watts and Zareena Aziz, all questions from booking a room to getting its confirmation are helpfully assisted in a timely manner. They are friendly, patient and responsible for their work. Therefore I completed all the rental procedures in a very short time. I'm sure my living experience here will be great.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jingyi, Thank you for taking the time to review Elephant Central, We look forward to meeting you at one of your events. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
GoogleBeen living here for a year and have just signed a lease for a second year in a different unit. Gergana was extremely helpful throughout the whole process of ending our previous tenancy and signing the new one, ensuring that all conditions we were promised were met and she was very reassuring when a few things had to be sorted last minute and we were worried about it not going to plan. She was also very responsive and worked quickly to make sure everything we needed had been done. Can't thank her enough and so very grateful for her help!
Hi Aika, Thank you for taking the time to leave such a kind review. It's great to hear you have been enjoying your time here at Elephant Central. I will also pass on your great feedback on to the team. Kind Regards Jane Reeves General Manager, Elephant Central
5/5
GoogleIt was my first day moving into getliving and the whole process was great, the staff were all very patient, especially Samuel who was always quick to respond to our various questions, and Zareena and the handover sir were also great. Finally moved into my new home!PositiveResponsiveness
Hi Guo, Thank you for taking your time to review Elephant Central, It's great to hear you have had a great move in experience. I look forward to meeting you at our next event. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
GoogleI have been a resident in getliving for three years, we enjoy a happy life here with our two dogs. The on-site management is really convenient. All the staffs are reliable and trying to solve our problem in first time. Every year, Alexis is helping us finding the most expected home( ie. good view, large living room). I really appreciate his help and support that we can find our expected property every year. More so, thanks for Chantal as well helps a lot arrange the new contract and movement staffs! Always be three solve the account problem, so that we can finish all the things in time!
Hi Curry, Thank you for for taking the time to review Elephant Central, It means so much to hear you are enjoying your time here. I will pass on your kind words to the team. We look look forward to seeing you around Elephant Central. Kind Regards Jane Reeves General Manager, Elephant Central
5/5
GoogleI’ve recently moved in to Elephant Central with Get Living and I’m so impressed with the apartment, facilities and management. As two young professionals renting for the first time, we got in touch with Samuel Watts who has been incredible, helping us through the entire process and answering any questions we have, however small or silly they may be. Sam has always been patient and helped work with us to find our dream home, and it never felt like anything was pressured. Special shoutouts also go to Kristian (who held our move in appointment), Sara (who has been really helpful with maintenance issues), Stella (who is also very welcoming at the concierge) and the maintenance man (whose name I can’t remember but has been very friendly!). The apartment itself is amazing - everything feels fresh and new. It feels like a really slick operation, from basic concierge functions like receiving mail etc all the way up to helping redecorate. Nothing is ever too big an ask and the team are always willing to help if needed. We’ve only been in the flat 2 weeks but there’s nothing more we could have wished for - we can’t wait to spent (at least!) the next year in our lovely new flat with Get Living.
Hi Jack, Thank you for taking the time out to review Elephant Central with such a wonderful review. It's great to hear of your kinds word and i will pass on all your feedback to the team. Kind Regards, Jane Reeves, General Manager - Elephant Central.
5/5
GoogleGreat attention and really helpful staff, we were able to rent an apartment with a very quick and smooth process. A special thank to Joshua Gent and Julian Saez Vilaseca for all their help until moving day!PositiveResponsiveness, Quality
Hi Florencia , many thanks for your review , I am really pleased to hear that you have had a great experience so far and that Josh and Julian have been helpful. Thank you for choosing New Maker Yards and we hope you will be very happy in your new home . Kind Regards Kim , General Manager
5/5
GoogleVery special thanks to Dean! He helped us through the whole process of renting with Get Living. He made it super easy. Highly recommend talking to Dean, he really took into our requirements and catered to them. Can’t wait to move in!PositiveResponsiveness, Professionalism
Hi Osman, Thank you so much for your review and feedback we really appreciate it and Dean is of course delighted ! We look forward to welcoming you to New Maker Yards and hope you love your new home. Kind regards Kim , General Manager
5/5
GoogleLived in New Makers Yard for 2 years and have loved living here. Flats are modern and nicely furnished and the Get Living Team have always been helpful and quick to reply. We recently moved apartments within the New Makers Yard, and the whole process was really smooth, and loving my new flat already! Only moved as we wanted a higher flat!PositiveResponsiveness, Quality, Professionalism
Hi Donald, Thank you so much for taking the time to give us a review we really appreciate it! We are really pleased you are happy in your new home and have found the team helpful and responsive, its great that you have chosen to stay living in our neighbourhood. All the best , Kim General Manager
5/5
GoogleGreat experience so far! The apartments tick all the boxes: good location, spacious, well furnished, pet friendly, community feel, next to the canal. The team (especially Dean) have been friendly and very responsive - a huge improvement from my previous experiences with landlords and letting agents. Looking forward to moving in!PositiveResponsiveness, Quality, Professionalism
Hi Tabitha , So pleased that you have had such a good experience so far and Dean will be delighted ! We look forward to welcoming you to New Maker Yards and hope you enjoy your new home . Kind Regards Kim , General Manager
5/5
GoogleRenting an apartment in UK from overseas is not always that easy! Fortunately, I can secure an apartment in New Maker Yards remotely. The team from New Maker Yards is efficient and professional, especially Mr. Dean Heywood, Relationship Manager helps me a lot in the entire renting process. He is a very a responsive and reliable person. I appreciate to what he has done for me so that I have more spare time to enjoy my new life in Manchester.PositiveResponsiveness, Quality, Professionalism
Hi KC Thanks so much for your review , its great to hear that you have had such a good experience renting with us from overseas , I will ensure your comments are passed on to the team and especially dean who will be delighted . We hope you will be very happy in your new home at New Maker Yards . Kind Regards Kim , General Manager
5/5
GoogleExtremely professional team at New Maker Yards. After applying for an apartment, from the beginning they were very flexible and accommodating. The team provide a really friendly, wholesome, no pressure approach to finding an apartment. Very positive experience with Selina Ong who after calling me, provided videos of several apartments and also went out of her way to get recordings of more when I asked. Was very transparent about what flats would be available when and for what prices. Always responded to my messages and was brilliant from beginning to end!PositiveResponsiveness, Quality, Professionalism, Value
Hi James, Thanks so much for your review which we really appreciate and we are delighted to hear of your great experience . I will ensure your comments are passed on to Selina. We hope you will be very happy in your new home . Hope to see you soon, all the best Kim , General Manager
1/5
TrustpilotGetliving plays tricks on the lease
Getliving office plays tricks on the lease. Our agreement in offer is 24 months rent with 12 months break clause and we are required to pay 12 months in advance as we are students. Then they wrote the lease without a tenant break clause for us but included "landlord break clause" section for us to sign. They made it an unfair lease in this way. Futhermore the landlord break clause says: "we may end the tenancy by... any time after 6 months". We will pay the rent 12 months in advance and they may end tenancy in 6 months??? When I ask for 12 months break clauses for both tenants and landlord, they kept landlord break clause as it is. They didnt include "tenant break clause" section but added "giving notice before end of fixed term" section for us saying "you may give us notice of your intention to end the tenancy". giving notice?Intention to end tenancy? They made it so vague, unlike they how they wrote "landlord break clause" saying "we may end tenancy...". See the tricks they play? When I asked them to edit, they refused and replied "clauses come fixed as they are". They wrote "landlord break clause" section properly for them, and wrote "giving notice" section very vague for us. I was thinking fine if they dont want to do break clause, I asked for 12 months rent without any break clause instead and they said OK and changed it. The lease becomes 12 months but the landlord break clause at 6 months is still there.... When I asked again if they can remove all break clauses he said the "landlord break clause is the clause we put in all our leases for students paying in advance". They require us students to pay 12 months in advance and include landlord break clause that may evict us after 6 months??? They play tricks on the lease to us students and I can show you how exactly they wrote it if you want to know. We already paid holding deposit and if you have any suggestions for me please let me know.
5/5
GoogleRating only, no written review.
Hi Rikke Many thanks for the review, if you have any feed back do please let us know but we do really appreciate your rating. Many thanks Kim , General Manager
5/5
GoogleThe team at Get Living are fantastic, Josh and Zareena have made the moving process so seamless. They have gone above and beyond to answer all my questions and accommodate any requests I had. By far the most stress free move I've had in many many years! Thank you!!
Hi Emily Delighted to hear you have experienced a stress free move -in , welcome to New Maker Yards and we hope you will enjoy your new home. I will pass on your comments to Josh and Zareena. Kind Regards Kim , General Manager
5/5
GoogleRating only, no written review.
Hi Yaser We really appreciate your review , please do let us know if you wish to share any feedback or if we can assist with anything. All the best Kim , General Manager
5/5
GoogleThe management team and customer hub is very kind and they respond to queries quickly with full support and solutions. (Thank you Zareena, Barbara, Sophie and Selina!) I’ve lived here for three years now and I can’t see my self living anywhere else.
Hi Fateema Thanks so much for your lovely review made even more special that you have lived at New Maker Yards from the start ! Great to know that you are happy in your home and with the support from the team which I will ensure your comments are shared with them. All the best Kim, General Manager
1/5
GoogleIf I could give it zero stars I would. Never answer their phones. Building is consistently being broken into with GetLiving doing little to nothing about it. There is always trash around the apartment blocks, the bin room especially is horrendous. My floor had disgusting carpet stains outside the lifts for 6 weeks before I finally got them to clean it. They promise people parking spaces when you are viewing and before moving in, then when you move in they say you are on a waiting list, you will never get a space. Was told there was a yoga / Pilates studio when viewing which was a complete lie. Others had been told a gym was coming and that is also a lie. A working space was meant to have opened last summer yet it’s still closed, showing new people around and telling them “it’s just closed for today”. The apartments have a serious fly problem. Oh and if you have a deposit they will try and keep it when you leave!!! Over priced for no amenities what so ever, and sold on lies.
Dear Rosey, It is disappointing to read the negative comments you have raised. It is simply not true that the building is constantly being broken into. We have had in the past a small number of incidents of individuals entering the car park which resulted in a full security review (increased patrols, enhanced CCTV coverage, reinforced door locking mechanisms etc). Being based in a city centre does mean that we always must be vigilant however we experience relatively low levels of such incidents. Keeping a large estate such as New Maker Yards free from litter does present its own challenges and of course relies heavily on the cooperation of residents and their visitors. We do have daily litter picks and patrols to ensure the site remains as presentable as possible. We can appreciate the carpets can get dirty outside the lift areas and apologise for the length of time it took to resolve this. We now have an industrial carpet cleaning machine on-site and carry out cyclical cleans of all carpets. Parking is in such high demand, that any new resident is advised that should a space not be available for move in, it can take some time before a space might become available. Our new amenity space, The Lock, does have space for us to host potential yoga/ Pilates sessions, but I can only apologise that this is not yet open for use but we do host regular free fitness sessions in the wider estate. We hope to open ‘The Lock’ very soon, though are limited at present by IT infrastructure issues. As I understand, we have not yet confirmed with you any proposed deposit deductions. These will only be in line with TDS guidance, and of course, should you wish to further discuss any of the above either on the phone or in person, I’m more than happy to accommodate. Kind Regards John Hards MIRPM MARLA Head of Relationship Management
5/5
GoogleRating only, no written review.
Hi Lara, Thanks for the 5 stars - really appreciate it. Jackie - Director of East Village
5/5
GoogleRating only, no written review.
Thank you David, we appreciate you taking the time to review Get Living. Jackie - Director of East Village
5/5
GoogleRating only, no written review.
Thank you Aleksandra for leaving a review for Get Living East Village. We truly appreciate it. Jackie - Director of East Village
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 East Park Walk) has the most, with 857 reviews rated 4.4 out of 5, followed by Salford with 380.
The three Get Living offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and Salford won Trusted Agent.
