Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI couldn’t have been happier when I first moved to East Village in January 2016. Finding a flat, documents preparation and move in was smooth and quick. Thanks a lot to Mirabelle Gardens team for being so responsive and helpful. A month ago I moved to Mimosa House (Belvedere) and my impression from the managing company has completely changed. It all started on the stage of signing the contract (we got the final version late afternoon the day before moving in). During the check in we pointed out that the fire alarm has a flashing light (means the battery needs replacing). The lady who was doing the check in said she’d send somebody tomorrow. After that we called GLL and sent numerous emails regarding that, but no actions have been taken to replace the battery (after 1 month).
Now there’s another problem - the leak alarm is going of 3-4 times a week at 5am. It’s obviously broken and goes off by a timer. I can tell some of our neighbours have issues with the leak alarm as well as I could hear it going off through the walls. We have given GLL several calls, tried personal visits, emails. We were told that this Tuesday an electrician came to disconnect the alarm but it’s still going off at 5am.. I hope nothing major will break until the break clause period ends as I fear the level of assistance would not be any better.
I am only mentioning a few topics we where trying to get some assistance with from GLL. Not once the outcome has been any better. The service is just appalling. I do not recommend this place to anyone.
Ekaterina · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hello Ekaterina, thank you for your feedback. It's very unfortunate that you've had some negative experiences in terms of communication from us, that is feedback that we will take on board and are working hard to make better. Our team is currently looking into the issue regarding your alarm and will contact you directly about this.
★★★★★ 5/5
GoogleWe lived in East Village for 2 years and loved it. The homes are very spacious/modern and the village offers loads of different retailers to enjoy right at your doorstep. It’s super convenient having all the restaurants, cafes, supermarket, gym, doctors, dentist, dry cleaners, Westfield shopping center and amazing transport links etc. at your fingertips !! I would highly recommend anyone looking to rent in London to live in the village :)
Tyler · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Tyler, we're so pleased to hear how much you're enjoying living in East Village. Thanks for taking the time to share your comments!
★★★★★ 1/5
GoogleI really do not recommend GLL to no one. If s not worthy. Flats are quite pricey but service is out of control. Extra headache for no reason. How many times I need to send a email or call to the office to fix one single problem? No response!!! Since i moved in, im only dealing with some stupid issues what needed to be fixed before my actual moving date. Very poor manager and management. It took 3 months and 3 visits to fix my curtain rail. They may forget to book your problem in to the system for maintenance job. I recently called them up few times just to double check if they booked me in, but belive me or not, they did NOT. So i rebooked it again. ( i will double check definitely again) They will promise you to fix everything and u will believe them, but end of the day they always lying.
Agnese · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Agnese, it's unfortunate that you've had a negative experience in terms of communication from us. We are working hard to improve this. Thank you for taking the time to share your comments and as always we welcome feedback via hello@getliving.com.
Best wishes, The Get Living team
★★★★★ 3/5
GoogleIt is a great area to stay, and I will definitely give a 6 star rating for living. The reason why I am only giving 3 Star is because of the poor quality management of Get Living London. Do not get me wrong, if you talk to the team, they are all very nice people. However, if you want to get something done you need to constantly chase them. Besides that, It seems 50% of the time, my calls/emails never get responded. Even if I do manage to get hold of them, I will have to re-explain all my situation again (It seems they never check their emails properly). This whole process is very frustrating and I often feel it is a waste of time for me and for them to explain things over and over again.
M · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Good morning M Y, thank you for your feedback. It's very unfortunate that you've had some negative experiences in terms of communication from us, and that is feedback that we will take on board and are working hard to make better. We are glad that you really enjoying living in our East Village homes though, and will work to turn the 3 stars into 5!
Many thanks
Get Living
★★★★★ 1/5
GoogleBy far the worst renting company in London! I've stayed there from August to April (2019) and only faced issues and troubles from them! When you have a defect in the flat, definitely don't count on them to be reactive or of any assistance. It's written on their website that they don't take any deposit, this is the first lie - If you're moving from abroad, they'll automatically discriminate you regarding this. I wanted to use my 6 months break clause to leave my flat - be very careful as they've used a loophole to make me pay 2 additional months of rent (even though I was no longer living in there) but still had the audacity to ask me if their contractors could use my commodities for showers and so on? I highly recommend you not to rent through them!
Oumar · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Oumar,
I understand that our relationship management team is in touch and working with you to ensure a smooth end of tenancy.
We’ve taken on board your feedback on clarity around our deposits policy and are incorporating this into our training programmes as well as reviewing the information shared our website. Get Living does not take deposits for all those who pass referencing or have a guarantor and, as outlined in our tenancy agreement, we require two months’ notice after six months.
I would like to take this opportunity to wish you all the best in your next home.
Kind regards,
Jane Reeves, Head of Relationship Management at Elephant Central
★★★★★ 3/5
GoogleThe apartments are stunning and the area is a nice community with all the necessities nearby. I was helped through the rental process by Victoria Lebedzinskaite and Amina Gray who were both very helpful, personable and great to work with. My main grievance living here is that management seems understaffed and while everyone is incredibly nice it can be difficult to get what you need in time. Maintenance issues are a huge problem and it took about three weeks for them to fix a window in my flat that wouldn't close. Sam, a staff member, was terrific and kind enough to update me on the progress daily, but it was clear that the problem was with management and how few maintenance people were available for the entire block of buildings. I really enjoy living here, and if one doesn't have maintenance issues, it's great. If you do, it will be an uphill battle. I fear that if they don't resolve these issues, it will force people to move out. Problems need to be addressed quicker.
T · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi TK, we're so pleased to hear you're enjoying living in East Village and thank you for your constructive comments. Making the maintenance process more efficient and simpler for our residents has been a key focus for us this year and we look forward to rolling out a new system in 2019.
Best wishes, the Get Living team
★★★★★ 5/5
GoogleLived here for one year. Found the area amazing. They try really hard to get a bunch of events going. The flat was super modern. It always kept warm as it had great insulation - the heating up a small amount would work for winter time. Get living were always on point about fixing any problems that i may have had with the flat. Also had Charlotte as relationship manager - So friendly and always had our best intests in mind.
Rory · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you for your wonderful comments Rory - great to hear that you are getting involved in our events at East Village! We'll be sure to pass on your comments to Charlotte too. Best, the Get Living team
★★★★★ 5/5
GoogleOne of the easiest and most comfortable companies in the renting space. The homes in E&C are super comfortable and come furnished with all the immediate needs for a renter who wishes to live in London. Chloe, my relationship manager has been so great with any problems I have and there's always an immediate solution to all my needs. The club room is great place to work/study/relax. Overall, 10/10 for comfort, value for money and location.
Saloni · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Saloni,
Thank you for your review - we're delighted to hear you're loving life at Elephant Central and I will be sure to pass on your comments to Chloe!
Best wishes,
Jane
Head of relationship management at Elephant Central
★★★★★ 1/5
GoogleNice place to live, but the management team behind the properties couldn't be any worse.
We had a dishwasher that broke down and took 9 weeks to repair. This was after 6 visits face-to-face explaining the situation. The staff were very friendly and we're all shocked at the issue but it didn't mean it got followed through to resolution, until a second, third.... and 6th visit.
I had a flat of 3 where we all split rent equally. One month, one person received a preemptive notice that all the rent was booked against their name of which it shouldn't have been. We responded that it should not be the case and not not to bill the single person and revert it as per the previous months... Lo and behold, nothing was done about it and the rent was taken from one account, putting them into their overdraft and subsequently receiving overdraft bank charges. All emails following up to request that the charges would be repaid were subsequently ignored and still in debt to their incompetence to this day...
The list could go on and on... Good luck if you move in!
Chris · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Chris,
We're very sorry to hear that you've experienced issues with maintenance response - it's something we're aware of and have been working hard to improve. We look forward to delivering a more efficient maintenance reporting system for residents in the new year.
We're pleased to hear you're enjoying living in the area and hope that we have the opportunity to turn that one star into a five next year.
Best wishes, the Get Living team
★★★★★ 5/5
GoogleI have lived in the East Village now since 2015 and have watched it grow. As with everything always growing pains as the neighbourhood gets bigger and bigger but I cannot stop telling enough people how much i truly love it. It is super convenient, the staff are really friendly and helpful and there are always amazing events and free things to do. They do their very best to keep it clean, maintained and safe, and I love how I can basically find everything I need within 10 minutes from my doorstep. I love my flat and all the amenities and for central London I couldn't think of living anywhere else!
Edwina · 13 June 2019 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Thank you so much for your comments Edwina - we love that you love living here!
★★★★★ 1/5
GoogleThe location is difficult to find and perhaps the worst viewing I've ever had. Unprofessional and unorganised team with high rentals, not worth the time or money even with the summer rent free campaign
Ken · 8 June 2019 · Get Living - New Maker Yards Salford
Agent replied · 7 June 2023
Hi Ken, really shocked to hear this, unfortunately we don't have any record of you ever being in contact with us? Please can you contact us direct so we can better understand?
★★★★★ 5/5
GoogleRating only, no written review.
JD · 13 December 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 December 2024
Thank you for the five stars Danny - we hope you continue to have a great renting experience with us!
★★★★★ 2/5
GoogleRating only, no written review.
Scott · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Scott. It sounds like you've had some bad experiences in your time with us, for which we are deeply sorry. Great customer service is something is something we try really hard to put at the heart of everything we do but it sounds like we fell down on this occasion. We would love the opportunity to get detailed feedback from you on the areas that we went wrong so we can make sure it doesn't happen again. You can provide feedback and complaints here http://www.getlivinglondon.com/feedback-complaints
★★★★★ 5/5
GoogleRating only, no written review.
Thomas · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi SuperTFW. This doesn't sound good at all - could we ask you to complete our complaints form detailing where we've gone wrong and how we can improve? While mistakes do happen, it sounds like you've not received the level of service that we strive for.
www.getlivinglondon.com/feedback-complaints
Many thanks
Get Living London
★★★★★ 2/5
GoogleRating only, no written review.
Stay · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
★★★★★ 5/5
GoogleRating only, no written review.
Melanie · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
★★★★★ 1/5
GoogleRating only, no written review.
FUQI · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
★★★★★ 1/5
GoogleRating only, no written review.
Work · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi there, we're sorry to hear that you're experience of us has been '1 star'. We'd really love to hear where we fell down in your experience and how we can improve in the future. If you could email us to hello@getlivinglondon.com we'd be happy to talk through the areas that we need to work on for you.
Many thanks
Get Living London
★★★★★ 1/5
GoogleRating only, no written review.
Stuart · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Stuart, sorry to hear you haven't had a good experience of us - any feedback you're able to give would be gratefully received. If you could email us to hello@getlivinglondon.com we would like to work with you to improve your experience.
Many thanks
Get Living London
★★★★★ 5/5
GoogleRating only, no written review.
Sujit · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
★★★★★ 1/5
GoogleRating only, no written review.
Local · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Sorry that you have had a 1 star experience from us. Could you please give us more information so we know what the issue is we need to rectify? Please email hello@getlivinglondon.com with details
Many thanks
Get Living
★★★★★ 1/5
GoogleRating only, no written review.
Jonny · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Hi Jonny,
Sorry to hear you've had a negative experience, could you give some more information so we can learn how to improve?
Please email hello@getlivinglondon.com and we'll do what we can to help turn that one star into a five!
Many thanks
Get Living
★★★★★ 4/5
GoogleRating only, no written review.
Cristian · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
★★★★★ 1/5
GoogleWaiting for the Channel 4 investigation.
TeeJay · 13 June 2018 · Get Living - New Maker Yards London (1 East Park Walk)
Agent replied · 11 June 2024
Good morning TeeJay. We're sorry to hear that you're experience has only been a 1 star one and we would really appreciate more information on where your experience of us fell down. If you could please email us at hello@getlivinglondon.com outlining all your concerns we will do everything we can to remedy them.
Many thanks
Get Living London
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