Get Living estate agents in London and Salford

★★★★★ 5/5

Google

It was a great experience renting this new apartment. The staff are friendly, the building is clean, and the apartment is comfortable. Zareena and Charlotte really helps me out during the process. Thanks to them.

Jun · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 2/5

Google

How is renting at E20, East Village, London? Awful. Be very careful before considering renting in East Village. Only for short term corporate lets, rich students and flat shares. Loads of unruly behaviour at night, and the large ratio of social housing brings parents along with it who think it fine for toddlers to be out shouting and playing in the courtyards after midnight when the weather is warmer. No sense of community at all because the high churn rates at Get Living and of the residents means this is a very artificial way to live. By the way, I am a certified GLL resident so although they have tried to imply people who are not residents are complaining below, I can absolutely confirm the awful service personally. Relationship management is something a normal landlord does not offer you, so although it has been variable at best, it is something to differentiate renting in East Village. More recently, Beth Scott in my RM team has been excellent and Sam Richardson who heads the overall RM team is more than reasonable (but suffers high turnover within her teams and hence finds it difficult to offer a consistent service - but they have both left now so their asking for my recommendations just shows they were using this as a springboard for their careers). East Village Maintenance does not have enough dedicated people to address your maintenance issues, faces huge staff turnover and may not attend your issues for many weeks unless they are deemed urgent (like arriving at A&E). That service has deteriorated over the more than 3 years I have been here. This is the weakest link here at East Village. Waiting week upon week to have something essential fixed is not acceptable and impacts your right to peaceful enjoyment of your property enormously. It is totally unacceptable to treat residents like this at this at this kind of rent per sq ft. Heating, electricity and water bills will be enormous. These flats are meant to be energy efficient, but they are the opposite looking at the bills. My partner moved out of East Village recently and her utility bills went down by 70% for another 2 bedroom flat which was only slightly smaller!!!!!! My advice is that if you want to consider this high end price, concierge type of living, you need to know you will probably get a reasonably newly built property to live in which is nice to look at. If you go for furnished your furniture will fall apart at the slightest touch (Wayne Hemingway is a great designer, but the furniture in the furnished flats falls apart way too easily) and your mattress will be almost impossible to sleep upon. If you question the mattress quality, the answer will be - go put your mattress in one of our storage pods (which we will charge you for weekly) and go buy a decent mattress to sleep on because we could not relocate ours into one of the thousands of flats we have because we want to charge you a storage charge every week. Hardly the response you would expect from a landlord at this end of the price bracket, and sleep is essential in any property you rent. Ultimately, renting in London is a very hit and miss experience. GLL get it right on some levels and very wrong on others. Telling tenants to go take a hike because they cannot sleep on the awful mattresses is a real cheek and the rigmarole associated with getting anything fixed in a reasonable amount of time means I cannot recommend this any more. Do not come here unless the area really appeals to you (it is very clean and secure), you do not mind party music in the courtyards at weekends from student occupied flats and you do not mind waiting weeks for maintenance issues.

Steve · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Just signed my contract with Zainab Fayad. My situation is complex, given that I'm a foreigner whom just landed and don't have a bank account, tax nor employment history in the UK. Basically starting from zero. But she accommodated and assisted to complete the process. I'd say 3 hours of solid work, but all the while very pleasant and helpful. Well done Zainab, keep up this high level of service.

Mohshin · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 1/5

Google

I have had ongoing issues with Get Living London for about a year now. Nothing ever seems to be simple with them and you would think when signing up it should be considering the amount of rent you pay you would get a service to match. The staff do not give a care in the world about anything you put forward to them so if you're looking for sympathy or understanding, dont. It first started when EDF energy debt letters for one of the properties we own were getting sent to a random address in stratford. Unbeknown to us we had been taken to court and was in over £2,000 worth of debt from unpaid electricity bills from the past 4 years. I explained this to get living london and asked why the bills were getting sent to this random address and surprise,surprise they had no idea. I got nothing from them rather than we don't know, it's not our fault and passing the blame. There was a young couple and a small baby left with no electricity which is as far as i'm concerned one of the most basic requirements of a living space and what we pay so much money for. Every issue we encounter is managed by us rather than being managed by our "Relationship manager" and again what we spend so much money for. Next we have the lack of customer service and how they take forever to fix maintenance issues. No one in the get living office seems to have a clue what is going on. Every Time I have visited I always get different answers from different people. It seems there is a massive lack in communication between staff resulting in a complete failure to ever achieve anything. I am quite frankly completely bowled over when anything seems to go right and think its too good to be true so i have to double check things anyway just to make sure! You do not get any updates if a maintenance issue has been fixed unless they feel like putting a paper slip on your dining room table, so this is another thing I have to chase on a weekly basis. As a company renting from Get Living London we expect to be able to put all our trust in them to make sure our properties are a safe and great place to live in. Unfortunately due to my personal experience I have no trust in them and seem to spend more time chasing them/checking things myself than they do helping me out. It is quite sad as the flats themselves and the area is a lovely place to live but they let it down hugely and I would advise people to not rent here just for that fact simply. I do hope that Get Living take these bad reviews on board as its such a shame because the properties are lovely. It is just the relationship management team that let the side down.

Daisy · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Get Living Stratford is one of the top agency/management companies I have contacted in London during the last years. They have really helpful and friendly staff and they made the whole process of securing the house and finalising the lease really quick and easy. Zainab Fayad was the person in charge for preparing our contract. Zainab was really quick and professional when replying to our emails/queries throughout the process. In general, I am really pleased with the whole process.

Alexis · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 1/5

Google

This company is completely incompetent and so too are their homes. It’s run by a bunch of young people that have absolutely no experience, no care and no passion for their responsibility to tenants. I have lived here for over 2 years. In our first property we had non stop leaks to my bedroom over the course 9 months. We had an incalculable number of visits to the property, holes punched into walls to assess the leak and an industrial dehumidifier installed 24/7 which considerably and unbearably raised the temperature of the entire apartment. I was moved out into temporary accommodation with half my belongings as my room mate was left in the apartment as his bedroom was unaffected by the leak. The senior manager Sophie was unsympathetic and hard nosed about the whole situation. To top it off, when they had ‘repaired’ the leak I moved back in to discover another wall with a large amount of water damage on it - this is was unnoticed by the team responsible! I had to push hard for compensation in respect of the level of disturbance, time off work to move twice and the decreased quality of living in the temporary apartment. Subsequently terminated our contract on the property and moved to a new property in the village. Our new property is structurally sound and there are no issues, however the process of setting up contracts and direct debits has been frustrating, exhausting and the level of incompetence and non-communication within their teams is astonishing. We were informed our direct debit was set correctly but on 5th Jan 2020 no payment was taken. We immediately contacted GLL who advised us the DD was set up correctly and to be patient. A day later with no payment taken, I went to the management office and was again told to wait. Yesterday my housemate sent an email reflecting the above but received no response. Today we received a threatening email telling us to make a payment and informing us ”Failure to provide an update and clear this outstanding balance will result in an arrears notification being added to your account”. I had to go back into the management office today, make a manual payment and listen to a half hearted apology about templated email that is sent out when rent is not paid on time. When I raised the point that the person who sent the mail could have first checked our notes which reflected our attempts to resolve this issue and sent a more appropriate email rather than their template - I was met with dumbfounded expression and silence. I am sick to death of this company. I only stay here because it is bang on the door step of work and it is no convenient to move whilst I am studying an MSc degree. Otherwise I would move immediately. Rent is overpriced for the quality, disturbance from nearby projects is continuous and the level of management is a joke. I would strongly advise anyone considering living in a village like this to opt for another or rent privately!

Dean · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Get Living were incredibly helpful during such an unprecedented period. We really appreciated their effort, particularly Charlotte - who went above and beyond to ensure everything was ready for us on our moving day. Thanks!

Chris · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 4/5

Google

The people I spoke to at the agency themselves were very helpful to sort out the moving in process and helped tackle all of our problems. The reason why this isnt 5 stars is because the verification company canopy which is a website designed to give you a credit check and see if you are fit to rent was flawed and quite literally broken at every step. This meant we had to manually go through all the checks but both Zainab and Charlotte were very helpful in that. One more criticism is that they are so slow to answer the phone. I respect massively that companies can be busy. But to be left 45 min on hold waiting for someone to answer the phone and for this to be case almost every time you call them no matter what time of the day is well frustrating. I hope its something they look into.

Salim · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Rikki Lam and Zainab Fayad have been absolutely fantastic at getting the right apartment and navigating through all the paperwork - it's been a dream run. Very happy with the service, apartment, and Get Living! It's been a challenging time for everything else in life but glad this was smooth sailing. Much appreciated!

Lewis · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Get Living Stratford cannot do enough for you, to make everything about finding your dream home perfectly seamless. They're quick to answer all questions/emails and very friendly and professional throughout. Special shout out to Charlotte at Get Living who helped me find my dream place and has been so enthusiastic, lovely and helpful throughout the whole process. The apartments are absolutely beautiful, they're all very high spec and surrounded by plenty of green parkland and space. I'm so happy to live here! :)

Louise · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I moved in a couple of weeks ago and i am very happy for the service Rikki and Zainab offered me. They were tremendously helpful and quick when time was a necessity for me. They were very nice throughout all the process and also afterwards by following up. The apartment is amazing and i want to thank them for their service.

Flladi · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Get Living= Great neighbourhood with convenient transport links nearby and green scenery all around. I am very pleased with the excellent high quality of service I have been provided with. This was by far the easiest and quickest rental process. Many thanks to Zainab Fayad who made this process stress free. She was very prompt with her responses and always available to help at any time. Highly recommend their homes and service!

Juliette · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I can't thank Billy, Zainab and Daiva the relationship manager enough. I moved in just as the lockdown began but they really helped me every step of the way. Constant communication from start to finish, they answered all my questions in a timely manner, and they made sure I was all set after the move. They made what would have been a stressful move really easy and simple. Lovely apartment and great location too. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Josh · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Review particularly for Sophie Cohen. She's probably the best person I've ever dealt with. She was empathetic and understanding, she knew what she was doing, she didn't over-promise, but definitely over-delivered. She accommodated one of our parking requests, and went through some trouble to try to find the best possible outcome for us. Most importantly, her communication skills were excellent. I didn't have to consistently chase or bother her for any updates or progress. If all people at Get Living London would be like her, it would a very smoothly run place.

Fatima · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Get Living are great and so responsive. I dealt with Charlotte Goodyear and Zainab Fayad who made the whole experience so smooth and stress free. They kept us updated throughout and made sure we had everything we needed in preparation for the move in date - could not recommend them enough!

Carolyn · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Since the first contact, Rikki and Charlotte were very helpful and attentive showing all flats and possibilities we had. During the renting process Rikki, Rayah and Zainab from Get living staff were amazing again. The flat and the neighborhood are amazing, and all Get Living staff are being amazing on the maintenance of everything and with our requests. I strongly recommend Get Living.

Mauro · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

We rented in East Village through Get Living for 6 years and cannot recommend it highly enough. We loved the community, the eateries, the park, transport links... the village is a really unique and lovely place to live. Get Living were great to deal with, any maintenance required in the flat was dealt with swiftly, check in/out was seamless & the standard of accommodation was excellent. We will miss it a lot!!

Elaine · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I had a lovely experience working with Get living. In particular, Rikki and Zareena were amazing and extremely easy to communicate with. They were very prompt and helpful through every step of the process of renting one of their properties. I highly recommend them.

Aditya · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

It was the smoothest and quickest move I had experienced and everything was done in a very efficient manner. Deontae (a relationship manager) was extremely helpful and responsive and helped me find a great flat at East Village. Since we moved in, there have been a couple of (minor) issues at the flat but the maintenance team was very quick to sort out everything. The office is located right near by the flat so you can just walk in there if there are any maintenance issues etc. People there are all friendly and professional. The neighbourhood is super nice (especially in the summer with people sunbathing and doing picnics) and extremely convenient. Really loving living here!

R · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Rikki Lam has been great in helping us move in. He was quick to book the viewings, very patient as we looked around and answered all our questions. His communication has also been very clear with us so we could secure the flat we wanted. Rikki has also been attentive since then, saying hi whenever we visit the office to report any issues.

Amanda · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Amazing service by Rikki! He helped us find a wonderful apartment and guided us with getting references, credit checks, etc. (a longer process for us as we just moved from abroad). He went above and beyond, replying to messages out of office hours and even helping us with questions after we moved in. Zareena was also great at making sure contracts and utilities were in place before we moved in! All in all, the whole process only took a week. Get Living is a breath of fresh air from the horrible letting agents in London!PositiveResponsiveness, Quality, Professionalism

Hanna · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Zareena and Charlotte were excellent with helping me move in. I had a few technical issues with the contract and they were always helpful and replied straight away to help me and always answered my calls or called me back as soon as they could. The process has been really smooth and I couldn’t have asked for this to be any better. My overall experience has been really positive thanks to them both and I hope to continue feeling this way throughout my tenancy.

Lauren · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

I cannot recommend Get Living enough! We moved to East Village in September and have loved every minute since! The move in process was made so easy by the Get Living team. Kate Easterling is truly amazing at her job. She has gone above and beyond for us and we cannot thank her enough. She has consistently provided us with support and has been extremely accommodating. She is a fantastic relationship manager and is deserving of special recognition. We love living in East Village and are extremely happy with the service that has been provided to us. Thank you for all of your hard work, I cannot recommend Kate and Get Living enough!

Lucy · 12 June 2020 · Get Living London (1 East Park Walk)

★★★★★ 5/5

Google

Looking for the right apartment can be stressful, but thanks to the Get Living team the process was seamless. Their homes are very modern and classy. Huge thanks to Billy for finding us the right home and fulfilling all our requests. He was very accommodating. Also big thank you to Zainab for doing a sterling job in completing our contract and move in process within a short space of time. She was super efficient, responsive  and friendly. I cannot recommend Get Living highly enough.

Thomas · 12 June 2020 · Get Living London (1 East Park Walk)