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Gatekeeper estate agents in Witney and Swindon

4.8

★★★★★ Excellent

2,158 reviews across 3 offices and 3 platforms

www.gatekeeper.co.uk

Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,358

Reviews on Google

All 3 offices

Trustpilot logo

788

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers3 reviews

5.0 / 5 The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Andrew, 27 April 2018Read all 3 from sellers

Buyers2 reviews

5.0 / 5 Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Tom, 27 April 2018Read all 2 from buyers

Landlords3 reviews

5.0 / 5 When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...James, 25 September 2017Read all 3 from landlords

Tenants4 reviews

5.0 / 5 I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Jacob, 2 September 2018Read all 4 from tenants

Our offices

Gatekeeper's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Gatekeeper is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Latest reviews from every Gatekeeper office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

I am absolutely disgusted with the service we have had with Gatekeeper while renting with them for 9 months. It has been awful. Not only were we left without heating or hot water for over 5 days between November and December, I was then gaslighted over the phone by a member of their team, telling me I was threatening to withhold rent for our final 18 days at the property, when I had asked 3 times to be sent the figure of how much we owed for those last 18 days and they had failed to send me the figure - I wasn't withholding rent I just hadn't been told how much to pay. That member of staff was consistently rude over the phone, would mumble under their breath at the end of phone calls, was patronising to me and my partner and we feel it was because we are a young couple and first time renters (I have rented on my own before and never received such bad service). For example we both passed the credit checks but were told we still had to have a guarantor, which I feel was due to our age. On one occasion I caught footage of an employee affiliated with them unlocking our door and walking into our house without even knocking to see if we were home first. I had been home just a few minutes before showering. They have completely ruined our first time renting together. We had moved out before our tenancy ended due to having no hot water and heating, so went back to clean the property before we left our keys (we had cleaned once when we moved our belongings out so it would be clean for their viewings). Upon entering the house it smelt like urine, and I found they had used the toilet and not flushed it, making the house smell like stale urine whilst we were still paying for it. The lack of care they had for us is appalling. I would never rent from Gatekeepers again. If I could give them 0 stars I would. They are an unprofessional, overall bad company. Avoid at all costs.

Niamh · 31 January 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Niamh, I’m so sorry that you have not been happy with your experience with us. Thank you for taking the time to talk this situation through with me. As discussed your insurance policy does cover accidental damage for your landlord’s fixtures and fittings, so I have briefed the insurance company that you will be in touch to progress with your claim. I am disappointed that you remain unhappy with the service that you have received but if I can be of further assistance please do not hesitate to get in touch. Kind Regards, Phil Kendall

5/5

Google

Rating only, no written review.

Shafeeq · 13 January 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Shafeeq, thank you for giving us 5 Stars, always good to receive! All the best, Vanessa

4/5

Google

Rating only, no written review.

Adam · 13 January 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Adam, thanks so much for the review! Do let us know what we can do to get you to 5 Stars! All the best, Vanessa

5/5

Google

Rating only, no written review.

Dilla · 13 January 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Dilla, thanks so much for the 5 Star Rating, much appreciated! All the best with your property search, Vanessa

5/5

Google

Friendly and knowledgeable

Bryony · 13 January 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Bryony, thanks so much for leaving us a 5 Star review. Best of luck with your property search. All the best, Vanessa

5/5

Google

Very helpful and curtsy, friendly

BIT · 13 January 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi there, thanks so much for the 5 Star review, glad you found the team to be friendly and helpful! All the best, Vanessa

4/5

Google

Richard was welcoming, honest and informative answered all our questions.

Kathy · 13 January 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Kathy, thanks so much for your comments regarding Richard's service to you, he will be so pleased with your feedback. All the best, Vanessa

5/5

Google

Really fast and friendly service throughout the process of booking viewings and processing of rental applications.

Emily · 1 January 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Emily, thanks so much for your 5 star review, so pleased that you found our service to be friendly and helpful. All the best, Vanessa

4/5

Google

Richard was welcoming, honest and informative answered all our questions.

Kathy · 1 January 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Kathy, thanks so much for your comments regarding Richard's service to you, he will be so pleased with your feedback. All the best, Vanessa

5/5

Google

We felt really blessed by this experience. There was no pressure, Richard made sure everything was explained clearly to us and we felt very comfortable asking questions and talking about concerns we had.

Hope · 1 January 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Hope, so pleased that Richard looked after you during your viewing and you were made to feel comfortable. All the best with your move, Vanessa

5/5

Google

I had a wonderful viewing with Richard at Gatekeeper. He very kindly accommodated a viewing earlier than originally planned, arrived on time and answered all my questions about the property truthfully and knowledgeably.

Polytimi · 1 January 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Polytimi, thank you so much for your kind review, I am so pleased that Richard answered all your questions truthfully and knowledgeably and was accomodating with your viewing. All the best, Vanessa

5/5

Google

Great

Divya · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Divya, many thanks for your 5 Star Review and best of luck with your property search! Vanessa

5/5

Google

Their services are fantastic

Veronica · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Veronica, great to hear that you found our service to be fantastic, many thanks for the review! All the best, Vanessa

5/5

Google

Top class firm Highly recommended

Jo · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Jo, thanks so much for recomending us, much appreciated! Kind Regards, Vanessa

5/5

Google

Good staff and easy to process recommended

Ashik · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Ashik, thanks so much for your recomendation, much appreciated! All the best, Vanessa

5/5

Google

Good, friendly and helpful assistance from the staff. Much appreciated

Cyril · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Cyril, thanks so much for your lovely comments regarding good friendly service from the staff. All the best, Vanessa

5/5

Google

Really fast and friendly service throughout the process of booking viewings and processing of rental applications.

Emily · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Emily, thanks so much for your 5 star review, so pleased that you found our service to be friendly and helpful. All the best, Vanessa

5/5

Google

So far this is the best estate agent that assistance us ,the agent was very welcoming and helpful.I’m so glad I registered with them

Katlego · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Katlego, thank you so much for your kind review, so pleased to hear that you found our service welcoming and helpful. All the best, Vanessa

5/5

Google

We felt really blessed by this experience. There was no pressure, Richard made sure everything was explained clearly to us and we felt very comfortable asking questions and talking about concerns we had.

Hope · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Hope, so pleased that Richard looked after you during your viewing and you were made to feel comfortable. All the best with your move, Vanessa

5/5

Google

I had a wonderful viewing with Richard at Gatekeeper. He very kindly accommodated a viewing earlier than originally planned, arrived on time and answered all my questions about the property truthfully and knowledgeably.

Polytimi · 14 December 2022 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Polytimi, thank you so much for your kind review, I am so pleased that Richard answered all your questions truthfully and knowledgeably and was accomodating with your viewing. All the best, Vanessa

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Gatekeeper

Which Gatekeeper office has the most reviews?

Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.

Where are the Gatekeeper offices?

The three Gatekeeper offices, by town:

What do sellers say about Gatekeeper?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."

What do landlords say about Gatekeeper?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."

What do tenants say about Gatekeeper?

4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."

Has Gatekeeper won any awards?

Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.

Reviews may appear on more than one platform.

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