Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSuperb service
All members of the Gatekeeper team in Banbury were really helpful and made us feel our house sale and purchase was important and valued. Communication was was very easy and we were always kept informed of each step of the process.
5/5
GoogleRating only, no written review.
Hi Temilorun, thanks so much for your 5 Star Review, much appreciated! All the best, Vanessa
4/5
GoogleRating only, no written review.
Hi Vineetha, thanks so much for the 5 Star Review, much appreciated! All the best, Vanessa
5/5
GoogleGreat service, efficient and informative but not pushy.
Thanks for the feedback Paul. It means a great deal to us all.
3/5
GoogleNot what you expect
Hi Gary, thanks so much for the 5 Star Rating, much appreciated as always. Vanessa
5/5
GoogleGreat service, efficient and informative but not pushy.
Thanks for the feedback Paul. It means a great deal to us all.
5/5
GoogleRating only, no written review.
Hi Ruby, lovely to get your 5 Star Rating, thanks so much! Vanessa
3/5
GoogleNot what you expect
Hi Gary, thanks so much for the 5 Star Rating, much appreciated as always. Vanessa
5/5
GoogleThe best out of all.
Hi Marrion, lovely to get your 5 Star Review - thanks so much! Vanessa
5/5
GoogleRating only, no written review.
Hi Ruby, lovely to get your 5 Star Rating, thanks so much! Vanessa
5/5
GoogleThe best out of all.
Hi Marrion, lovely to get your 5 Star Review - thanks so much! Vanessa
5/5
GoogleGreat and professional company 👌 …
Thank you so much for your review Hanna. It means so much. Vanessa
5/5
GoogleAbsolutely amazing service and friendly staff throughout
Good morning Lauren, Thank you for taking the time and posting your kind review. Thanks so much. Vanessa
1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving. After this it went downhill, we had leak in our ceiling Christmas Eve which had evidently been logged from the upstairs flat where the roof was leaking but no one had told us it could potentially come into ours. Meaning it ruined Christmas. It then didn’t get fixed for another 5-6 months and when it was fixed paint and filler got over our furniture and rugs and no compensation was offered. But our rent was still put up even though they hadn’t fixed the problem and they only communicated with the upstairs tennants and not us. When initially took the property on we were told pets were welcome, then due to a family bereavement we inherited a dog, which gatekeeper told us initially we wouldn’t have to declare to the landlord if it was only going to be temporary but we wanted to do things to the book as we know there is an additional fee for having pets and wanted that included in our rent. When we did this the landlord was like nope sorry I don’t except pets and we were told to just get rid of the dog. Which after losing a close family member is quite inconsiderate and then they were like when they you need to find somewhere else to live but it would mean leaving the tenancy early as before our bereavement we had just signed our new tennancy for a year. We were then told we would have to pay and early checkout fee of £1500 to leave early. So we set in motion trying to find somewhere else that excepted pets, we eventually found somewhere and went back to them to ask to checkout early and they now want to charge us nearly £1900 even though it’s 2 months after that initial quote. I’ve never known any other rental company charge so much for early checkout, especially when they know the landlord wants us out because of the dog. It’s ridiculous especially after everything we have gone through with the leak etc. Would 100% not recommend to rent from them unless you don’t plan to have any unexpected things happen in your life - staff at Witney branch very rude and not understanding at all. Update:
1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving. After this it went downhill, we had leak in our ceiling Christmas Eve which had evidently been logged from the upstairs flat where the roof was leaking but no one had told us it could potentially come into ours. Meaning it ruined Christmas. It then didn’t get fixed for another 5-6 months and when it was fixed paint and filler got over our furniture and rugs and no compensation was offered. But our rent was still put up even though they hadn’t fixed the problem and they only communicated with the upstairs tennants and not us. When initially took the property on we were told pets were welcome, then due to a family bereavement we inherited a dog, which gatekeeper told us initially we wouldn’t have to declare to the landlord if it was only going to be temporary but we wanted to do things to the book as we know there is an additional fee for having pets and wanted that included in our rent. When we did this the landlord was like nope sorry I don’t except pets and we were told to just get rid of the dog. Which after losing a close family member is quite inconsiderate and then they were like when they you need to find somewhere else to live but it would mean leaving the tenancy early as before our bereavement we had just signed our new tennancy for a year. We were then told we would have to pay and early checkout fee of £1500 to leave early. So we set in motion trying to find somewhere else that excepted pets, we eventually found somewhere and went back to them to ask to checkout early and they now want to charge us nearly £1900 even though it’s 2 months after that initial quote. I’ve never known any other rental company charge so much for early checkout, especially when they know the landlord wants us out because of the dog. It’s ridiculous especially after everything we have gone through with the leak etc. Would 100% not recommend to rent from them unless you don’t plan to have any unexpected things happen in your life - staff at Witney branch very rude and not understanding at all. Update:
5/5
GoogleRating only, no written review.
Hi Kate, thanks so much for the 5 Star Review, always gratefully received! Kind Regards, Vanessa - Marketing Director
5/5
GoogleHazel was very professional, very responsive to any email I sent over. She was very friendly, ensured everything went as smoothly as possible. Would recommend to anyone looking to buy/rent.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kayleigh, lovely feedback to receive about Hazel, she will be so pleased that you found her friendly and professional. Kind Regards, Vanessa - Marketing Director
5/5
GoogleRating only, no written review.
Hi Kate, thanks so much for the 5 Star Review, always gratefully received! Kind Regards, Vanessa - Marketing Director
5/5
GoogleHazel was very professional, very responsive to any email I sent over. She was very friendly, ensured everything went as smoothly as possible. Would recommend to anyone looking to buy/rent.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kayleigh, lovely feedback to receive about Hazel, she will be so pleased that you found her friendly and professional. Kind Regards, Vanessa - Marketing Director
5/5
GoogleGreat and professional company 👌 …
Thank you so much for your review Hanna. It means so much. Vanessa
5/5
GoogleAbsolutely amazing service and friendly staff throughout
Good morning Lauren, Thank you for taking the time and posting your kind review. Thanks so much. Vanessa
1/5
GoogleTerrible.. couldn't even be bothered to let me know wether I got the property or not.. waste of time
Sorry that you have had an issue with your viewing. One of our directors has tried calling you several times to better understand what has happened as we can not see any application or communication after the viewing. If you could please get in touch that would be very much appreciated. Vanessa
5/5
GoogleHaving lived/rented generally globally in over 80 different properties in the last 80 years or so, I confirm my already recorded Conclusion elsewhere on this Company's website that my experience with them over 23/24 July 2022 based on the Witney office - Director Phil Kendall. The business is operated exceptionally wel, as atrue breath of fresh air in a business field often attracting very public adverse comments. It deserves fully the voluminous and growing acclaim from private individuals now reaching vast size elsewhere on the website. Keep up the Great Works, Messrs Gatekeepers - and please be terribly NOT to be come self-satisfied, thereby at immediate risk of losing your hard gained reoutation almost overnight. ! Tim A Sanders OBE
Thank you so much for taking the time to leave such detailed feedback. It makes such a difference to the whole team. We will continue to work hard and I hope that we can help you further. Vanessa
1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving. After this it went downhill, we had leak in our ceiling Christmas Eve which had evidently been logged from the upstairs flat where the roof was leaking but no one had told us it could potentially come into ours. Meaning it ruined Christmas. It then didn’t get fixed for another 5-6 months and when it was fixed paint and filler got over our furniture and rugs and no compensation was offered. But our rent was still put up even though they hadn’t fixed the problem and they only communicated with the upstairs tennants and not us. When initially took the property on we were told pets were welcome, then due to a family bereavement we inherited a dog, which gatekeeper told us initially we wouldn’t have to declare to the landlord if it was only going to be temporary but we wanted to do things to the book as we know there is an additional fee for having pets and wanted that included in our rent. When we did this the landlord was like nope sorry I don’t except pets and we were told to just get rid of the dog. Which after losing a close family member is quite inconsiderate and then they were like when they you need to find somewhere else to live but it would mean leaving the tenancy early as before our bereavement we had just signed our new tennancy for a year. We were then told we would have to pay and early checkout fee of £1500 to leave early. So we set in motion trying to find somewhere else that excepted pets, we eventually found somewhere and went back to them to ask to checkout early and they now want to charge us nearly £1900 even though it’s 2 months after that initial quote. I’ve never known any other rental company charge so much for early checkout, especially when they know the landlord wants us out because of the dog. It’s ridiculous especially after everything we have gone through with the leak etc. Would 100% not recommend to rent from them unless you don’t plan to have any unexpected things happen in your life - staff at Witney branch very rude and not understanding at all. Update:
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
