5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hi Dwija, thanks so much for the 5 Star Review, much appreciated! All the best, Vanessa
Trusted Agent profile · Oxfordshire
Verified
Gatekeeper estate agents in Witney and Swindon
★★★★★
2,158 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,158 reviews on three platforms, rated 4.8 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers3 reviews
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Buyers2 reviews
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
Landlords3 reviews
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
Tenants4 reviews
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Our offices
Gatekeeper's three offices, most reviewed first. Each has its own page.
- Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)3-4 Kingfishers Court Northfield Farm Lane, Witney, OX28 1UE906 reviews · 906 on Google (4.7)60 in the last 90 days
- Gatekeeper Witney (77 High Street)77 High Street, OX28 6JA905 reviews · 893 on Google (4.7)61 in the last 90 days
- Gatekeeper SwindonSwindon, SN2 2PN788 reviews · 0 on Google78 in the last 90 days
Awards
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Gatekeeper is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Lettings, South West
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Lettings, Oxfordshire, Bucks, MK
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Latest reviews from every Gatekeeper office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hi Maija, thanks so much for the 5 Star Reveiw, much appreciated! All the best, Vanessa
4/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hi Deepa, thanks so much for leaving us a review, do let us know what we can do to get to 5 Stars! All the best, Vanessa
5/5
GoogleRichard was very friendly. He answered all the questions we asked and showed us the house without rushing. Very professional! Thank you.
Agent replied · 30 July 2023
Hi Paulina, so pleased to hear you had a good experience on your viewing with us. All the best with your property search, Vanessa
5/5
GoogleRichard was fantastic and was really helpful with any questions I had with any of the properties.
Agent replied · 30 July 2023
Hi Samuel, good to hear that Richard was so helpful with your property search, thanks so much for the 5 Star Review. All the best, Vanessa
5/5
GoogleRichard, the lettings manager showed me around the property. Very friendly and informative. Happy to answer all questions I fired at him.
Agent replied · 30 July 2023
Hi Talia, thanks so much for your kind comments, great to hear that Richard was friendly and informative. Best of luck with your property search, Vanessa
5/5
GoogleRichard was very helpful and professional. Answered all my questions and was quick in fixing appointment and sending emails and relevant info.
Agent replied · 30 July 2023
Hi Ramin, thanks so much for your kind comments regarding the service that Richard provided, so pleased that you found him to be helpful and professional. All the best, Vanessa
5/5
GoogleGatekeepers are very professional and I appreciate thier service in high stands. The Richard was friendly efficient and very transparent. He explained everything very clearly and with no pressure. Felt very comfortable asking questions and talking about concerns we had. Thank you very much.
Agent replied · 30 July 2023
Hi Sarala, thank you so much for your kind comments regarding the service you received from Richard, he will be so pleased to receive them. All the best, Vanessa
5/5
GoogleRichard was very friendly. He answered all the questions we asked and showed us the house without rushing. Very professional! Thank you.
Agent replied
Hi Paulina, so pleased to hear you had a good experience on your viewing with us. All the best with your property search, Vanessa
5/5
GoogleRichard was fantastic and was really helpful with any questions I had with any of the properties.
Agent replied
Hi Samuel, good to hear that Richard was so helpful with your property search, thanks so much for the 5 Star Review. All the best, Vanessa
5/5
GoogleRichard, the lettings manager showed me around the property. Very friendly and informative. Happy to answer all questions I fired at him.
Agent replied
Hi Talia, thanks so much for your kind comments, great to hear that Richard was friendly and informative. Best of luck with your property search, Vanessa
5/5
GoogleRating only, no written review.
Agent replied
Hi Dwija, thanks so much for the 5 Star Review, much appreciated! All the best, Vanessa
5/5
GoogleRichard was very helpful and professional. Answered all my questions and was quick in fixing appointment and sending emails and relevant info.
Agent replied
Hi Ramin, thanks so much for your kind comments regarding the service that Richard provided, so pleased that you found him to be helpful and professional. All the best, Vanessa
5/5
GoogleGatekeepers are very professional and I appreciate thier service in high stands. The Richard was friendly efficient and very transparent. He explained everything very clearly and with no pressure. Felt very comfortable asking questions and talking about concerns we had. Thank you very much.
Agent replied
Hi Sarala, thank you so much for your kind comments regarding the service you received from Richard, he will be so pleased to receive them. All the best, Vanessa
1/5
TrustpilotNever ever use these people
I moved into a dirty flat, I bought new carpets but when I was leaving they charged me £200 for what they said was for cleaning the flat. So my brand new carpet was now dirtier than their filthy carpet which they had refused to change. I would have put minus zero star if I could. Pathetic customer service too.
5/5
GoogleRating only, no written review.
Agent replied
Hi Raman, thanks so much for your 5 Star Rating, much appreciated! All the best, Vanessa
5/5
GoogleVery friendly staff, one of the agencies I would definitely recommend!
Agent replied
Hi Irina, thanks so much, so pleased you found everyone to be friendly and would recommend us. All the best, Vanessa
5/5
GoogleI have seen a house today and I was pleased about the service, friendly agent(Richard), well informed, would recommend. Thsnk you
Agent replied
Hi Ana, thanks so much for your kind comments, much appreciated! All the best, Vanessa
1/5
GoogleI am absolutely disgusted with the service we have had with Gatekeeper while renting with them for 9 months. It has been awful. Not only were we left without heating or hot water for over 5 days between November and December, I was then gaslighted over the phone by a member of their team, telling me I was threatening to withhold rent for our final 18 days at the property, when I had asked 3 times to be sent the figure of how much we owed for those last 18 days and they had failed to send me the figure - I wasn't withholding rent I just hadn't been told how much to pay. That member of staff was consistently rude over the phone, would mumble under their breath at the end of phone calls, was patronising to me and my partner and we feel it was because we are a young couple and first time renters (I have rented on my own before and never received such bad service). For example we both passed the credit checks but were told we still had to have a guarantor, which I feel was due to our age. On one occasion I caught footage of an employee affiliated with them unlocking our door and walking into our house without even knocking to see if we were home first. I had been home just a few minutes before showering. They have completely ruined our first time renting together. We had moved out before our tenancy ended due to having no hot water and heating, so went back to clean the property before we left our keys (we had cleaned once when we moved our belongings out so it would be clean for their viewings). Upon entering the house it smelt like urine, and I found they had used the toilet and not flushed it, making the house smell like stale urine whilst we were still paying for it. The lack of care they had for us is appalling. I would never rent from Gatekeepers again. If I could give them 0 stars I would. They are an unprofessional, overall bad company. Avoid at all costs.
Agent replied
Hi Niamh, I’m so sorry that you have not been happy with your experience with us. Thank you for taking the time to talk this situation through with me. As discussed your insurance policy does cover accidental damage for your landlord’s fixtures and fittings, so I have briefed the insurance company that you will be in touch to progress with your claim. I am disappointed that you remain unhappy with the service that you have received but if I can be of further assistance please do not hesitate to get in touch. Kind Regards, Phil Kendall
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hi Shafeeq, thank you for giving us 5 Stars, always good to receive! All the best, Vanessa
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hi Raman, thanks so much for your 5 Star Rating, much appreciated! All the best, Vanessa
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Hi Dilla, thanks so much for the 5 Star Rating, much appreciated! All the best with your property search, Vanessa
5/5
GoogleVery friendly staff, one of the agencies I would definitely recommend!
Agent replied · 30 July 2023
Hi Irina, thanks so much, so pleased you found everyone to be friendly and would recommend us. All the best, Vanessa
5/5
GoogleI have seen a house today and I was pleased about the service, friendly agent(Richard), well informed, would recommend. Thsnk you
Agent replied · 30 July 2023
Hi Ana, thanks so much for your kind comments, much appreciated! All the best, Vanessa
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Gatekeeper
Which Gatekeeper office has the most reviews?
Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
Where are the Gatekeeper offices?
The three Gatekeeper offices, by town:
- Swindon: Swindon, SN2 2PN
- Witney (3-4 Kingfishers Court Northfield Farm Lane): 3-4 Kingfishers Court Northfield Farm Lane, Witney, OX28 1UE
- Witney (77 High Street): 77 High Street, Witney, Oxfordshire, OX28 6JA
What do sellers say about Gatekeeper?
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
What do landlords say about Gatekeeper?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
What do tenants say about Gatekeeper?
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Has Gatekeeper won any awards?
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
