Trusted Agent profile · Oxfordshire

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Gatekeeper estate agents in Witney and Swindon

4.8

★★★★★ Excellent

2,154 reviews across 3 offices and 3 platforms

www.gatekeeper.co.uk

Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,154 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,358

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

12

Reviews on The Trusted Agent

All 3 offices

Trustpilot logo

784

Reviews on Trustpilot

All 3 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Gatekeeper's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Gatekeeper office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Honest and Welcoming

Debbie was truthful and honest with regards to what needs to be done. She was welcoming which made me feel comfortable and helped in my decision making. Smiley and cheerful and says so much about the company she works for

Ogbonna · 5 August 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Hi Ogbonna Sopuruchukwu, thank you for leaving a 5-star review on Trustpilot. We're glad to hear that Debbie's honesty and welcoming demeanor helped you feel comfortable and supported. Your feedback means a lot, and we're here to assist you whenever you need. Thank you for choosing Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Friendly and helpful staff.

Rating only, no written review.

P · 5 August 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Hi P Russell, thank you for the 5-star review on Trustpilot. We're glad to hear that you found our staff friendly and helpful. Your feedback is appreciated, and we're here to assist you whenever needed. Thank you for choosing Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Gatekeeper has been tremendous with…

Gatekeeper has been tremendous with their service, keeping to appointments and keeping the line of communication open. It really feels good to have a housing agent so reliable.

Nwaokocha · 3 August 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Hi Nwaokocha Calistus,Thanks for leaving a 5-star review on Trustpilot. We're thrilled to hear that you find our service reliable and that we've kept appointments and communication open. Your kind words mean a lot to us, and we're here to assist you whenever you need. Thank you for choosing Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

5stars experience

Miss Taylor is professional, precise and well organised.

Caura · 3 August 2023 · Gatekeeper Swindon

5/5

Trustpilot

Smooth and professional viewing

Rating only, no written review.

Richard · 1 August 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Dear Richard, thank you for your kind 5-star review on Trustpilot. We're glad to hear that your viewing experience with Gatekeeper was smooth and professional. Your feedback is appreciated, and we hope to provide you with excellent service again in the future.

5/5

Trustpilot

Professional a very friendly

It was a great experience with Gatekeepers especially Shirley who showed us a flat around in such a professional and friendly way. Answered all the questions we have had. Thank you.

Jakub · 1 August 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Dear Jakub Szczurowski, thank you for sharing your positive 5-star experience with Gatekeeper on Trustpilot. We're delighted to hear that Shirley provided you with a professional and friendly flat viewing, answering all your questions. Your feedback is much appreciated, and we're pleased to have been of service. If there's anything else we can assist you with, please don't hesitate to reach out.

5/5

Trustpilot

Very nice person

Rating only, no written review.

Nana · 31 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Dear Nana, thank you for taking the time to leave us a glowing 5-star review! We're thrilled to hear that you had a positive experience with our services as an estate agent. At Gatekeeper, we always strive to provide excellent service and support to our clients. If you need any further assistance, feel free to reach out anytime. - Dan Thorne, Sales Director at Gatekeeper.

5/5

Trustpilot

Shirley was really lovely to meet and…

Shirley was really lovely to meet and was very helpful answering questions!

Dan · 29 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Dear Dan Wastie, thank you so much for your kind words and for sharing your positive experience with Shirley. We're delighted to hear that she made a lasting impression with her helpfulness and excellent customer service. We truly value your feedback and look forward to assisting you further in the future. Thank you for choosing Gatekeeper! - Dan Thorne, Sales Director at Gatekeeper

5/5

Google

Rating only, no written review.

Alice · 29 July 2023 · Gatekeeper Witney (77 High Street)

Agent replied · 26 August 2023

Dear Alice, Thank you so much for your kind words and the fantastic 5-star review for our Witney Team at Gatekeeper! We're delighted to hear about your positive experience, and we'll continue to provide exceptional service to all our customers. If you ever need any assistance in the future, don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper

5/5

Trustpilot

Understanding and friendly

Laura was very helpful and friendly and able to answer any questions we had.

Hannah · 29 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Dear Hannah, thank you so much for your kind words and fantastic 5-star review! We're delighted to hear that you had a positive experience with our sales representative, Laura. Providing helpful and friendly service while addressing all your questions is what we strive for at Gatekeeper. We truly appreciate your feedback and look forward to serving you again in the future. - Dan Thorne, Sales Director at Gatekeeper.

5/5

Trustpilot

Very good estate agent

Rating only, no written review.

Nana · 29 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Dear Nana, thank you for taking the time to leave us a glowing 5-star review! We're thrilled to hear that you had a positive experience with our services as an estate agent. At Gatekeeper, we always strive to provide excellent service and support to our clients. If you need any further assistance, feel free to reach out anytime. - Dan Thorne, Sales Director at Gatekeeper.

2/5

Trustpilot

Disgusting flat

The person who showed me around (Shirley) was great. She was very kind, personable and knowledgable. The flat, however, was abysmal. It was nothing like the photos. It was cluttered, dirty, and frankly unhygienic. I drove for nearly 1 hour just to see this flat, and felt utterly deceived.

Lottie · 29 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you for your recent feedback on the flat viewing. We appreciate your kind words about Shirley's exceptional service. We apologise for any disappointment caused by the flat's condition. The initial photos are taken when we acquire the property, but wear and tear may occur between tenancies. We want to be transparent and offer everyone the opportunity to view properties, even if they require cleaning or repairs between tenancies. We sincerely regret the inconvenience of your wasted trip and understand that your time is valuable. Rest assured, we take cleanliness and maintenance seriously to ensure an excellent standard before each tenancy. Your feedback helps us improve, and we hope you'll consider giving us another chance to exceed your expectations. Thank you for your understanding.Best regards,Dan ThorneSales Director, Gatekeeper

5/5

Trustpilot

Experience was great

Experience was great, very welcoming and very professional.

Mollie · 29 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Mollie, for your wonderful review! We are delighted to hear that your experience with Gatekeeper was welcoming and professional. At Gatekeeper, we strive to provide exceptional service to all our clients, and your positive feedback reinforces our commitment to excellence. If you ever need any further assistance, don't hesitate to reach out. We look forward to serving you again in the future! - Dan Thorne, Sales Director at Gatekeeper.

5/5

Trustpilot

Service from both Sam and Laura was…

Service from both Sam and Laura was extremely good.Like the way we don't have to follow up and are given updates throughout.Many Thanks,Mrs Gandhi

Mrs · 28 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you very much, Mrs. Gandi, for your excellent review! We are delighted to hear that you had an extremely good experience with our team members, Sam and Laura. At Gatekeeper, providing proactive service and regular updates is our priority, and we're glad that it made your experience hassle-free. If you ever need any further assistance, feel free to reach out. We look forward to serving you again in the future! - Dan Thorne, Sales Director at Gatekeeper.

5/5

Google

I have been dealing with Gatekeeper for a couple of years. They are very professional. I personally thank Kenya who took me through the viewing process. The communication is really top notch and she clarified everything I wanted to know. I recommend Gatekeeper

Tsitsidzashe · 27 July 2023 · Gatekeeper Witney (77 High Street)

Agent replied

Hi Tsitsidzashe, Thank you for your amazing 5-star review! We're thrilled to have been serving you for the past couple of years and are delighted to hear about your positive experience with Kenya. We truly appreciate your recommendation and look forward to continuing to provide you with top-notch service. Kind Regards, Vanessa

5/5

Trustpilot

Very friendly and informative

Very friendly and informative. Great service.

Hayaan · 27 July 2023 · Gatekeeper Swindon

Agent replied · 13 June 2024

Thank you, Hayaan Shakil, for your fantastic review! We truly appreciate your kind words about our friendly and informative service. At Gatekeeper, our main goal is to ensure our customers have a great experience with us. Should you ever need assistance or have any questions, feel free to reach out. Your satisfaction is our top priority, and we'll be more than happy to help. Thank you once again for choosing Gatekeeper! - Dan Thorne, Sales Director at Gatekeeper.

5/5

Google

Rating only, no written review.

Aoibhinn · 26 July 2023 · Gatekeeper Witney (77 High Street)

Agent replied · 29 July 2023

Hi Aoibhinn, thanks so much for the 5 Star Review, much appreciated! All the best, Vanessa

5/5

Google

Gatekeeper staffs especially Shirley is very supportive and explained about the property and process very well Thank you

Ann · 26 July 2023 · Gatekeeper Witney (77 High Street)

Agent replied · 29 July 2023

Hi Ann, thanks so much for your kind comments regarding Kenya's support on viewing, much appreciated! All the best, Vanessa

5/5

Google

Shirley was being extremely helpful. Thoroughly explain the location around and public transportation link etc.

Timothy · 26 July 2023 · Gatekeeper Witney (77 High Street)

Agent replied · 29 July 2023

Hi Timothy, thanks so much for your kind comments regarding Shirley's service, she will be so pleased! All the best with your property search, Vanessa

5/5

Trustpilot

Very friendly agent who showed us…

Very friendly agent who showed us around the property, very knowledgeable. Working hours are brilliant for people who work during the day, so far a lovely company to be working with.

V · 26 July 2023 · Gatekeeper Swindon

5/5

Google

Gatekeeper staffs especially Shirley is very supportive and explained about the property and process very well Thank you

Ann · 25 July 2023 · Gatekeeper Witney (3-4 Kingfishers Court Northfield Farm Lane)

Agent replied · 30 July 2023

Hi Ann, thanks so much for your kind comments regarding Kenya's support on viewing, much appreciated! All the best, Vanessa

5/5

Trustpilot

It was very good and ontime and the…

It was very good and ontime and the explanation of this viewing was very complete,and me and my wife are very satisfied with this view.

AMIRYASIN · 25 July 2023 · Gatekeeper Swindon

5/5

Trustpilot

Friendly and helpful

Friendly face, informative and helpful with questions.

Dan · 24 July 2023 · Gatekeeper Swindon

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Gatekeeper

Which Gatekeeper office has the most reviews?

Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.

Where are the Gatekeeper offices?

The three Gatekeeper offices, by town:

What do sellers say about Gatekeeper?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."

What do landlords say about Gatekeeper?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."

What do tenants say about Gatekeeper?

4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."

Has Gatekeeper won any awards?

Yes. In The Trusted Agent 2026 awards: Gatekeeper, Witney won Platinum; Gatekeeper, West Oxfordshire won Platinum; Gatekeeper, Swindon won Platinum.

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