Gatekeeper estate agents in Witney and Swindon

Hi Nisha, thanks so much for the feedback, do let us know what we can do to get to 5 Stars!! All the best, Vanessa

Hi Marta, so pleased that you received friendly and helpful service! All the best with your property search, Vanessa

Dear Mrs Walklett As one of the directors and founders of Gatekeeper, I wanted to personally extend my gratitude for sharing your feedback with us. We value your input, and your experience matters greatly to us. After receiving your review, I attempted to contact you via phone to discuss the specifics of your concerns and find a resolution. However, it seems that we may have missed each other, as I did not receive a response to my call. We have rectified the issue and now display the correct tenancy duration. Your input has been invaluable in ensuring a better experience for all tenants. The current rental market's demand has been exceptionally high, resulting in multiple applications for each property. Our intention is to be fair to all applicants by getting all the relevant information needed by the landlord. By presenting all applicant positions to the landlord, we aim to provide everyone with an equal opportunity to secure the property that best suits their needs. The timescales are a result of our keenness to avoid an applicant being disappointed in missing out on a property in a particularly pressured market. In light of your feedback, we have updated our communication guidelines to ensure that all prospective tenants receive clear and timely information throughout the application process. I am personally disheartened to learn that you feel we have favoured landlords over our tenants. Please know that, as founders, our vision has always been to be a supportive and unbiased agency for all our customers. We will continue to strive to strike the right balance between the interests of landlords and tenants. Once again, thank you for your candid feedback and I am sorry that the experience was not positive. We are determined to turn this into a positive learning experience and provide you and all our potential tenants with a more seamless and enjoyable journey in finding your new home. If you would still like to discuss the matter further, I look forward to speaking with you at your earliest convenience. You can contact me directly on 01865 920921 Phil Kendall

Hi Nisha, thanks so much for the feedback, do let us know what we can do to get to 5 Stars!! All the best, Vanessa

Hi Marta, so pleased that you received friendly and helpful service! All the best with your property search, Vanessa

Dear Mrs Walklett As one of the directors and founders of Gatekeeper, I wanted to personally extend my gratitude for sharing your feedback with us. We value your input, and your experience matters greatly to us. After receiving your review, I attempted to contact you via phone to discuss the specifics of your concerns and find a resolution. However, it seems that we may have missed each other, as I did not receive a response to my call. We have rectified the issue and now display the correct tenancy duration. Your input has been invaluable in ensuring a better experience for all tenants. The current rental market's demand has been exceptionally high, resulting in multiple applications for each property. Our intention is to be fair to all applicants by getting all the relevant information needed by the landlord. By presenting all applicant positions to the landlord, we aim to provide everyone with an equal opportunity to secure the property that best suits their needs. The timescales are a result of our keenness to avoid an applicant being disappointed in missing out on a property in a particularly pressured market. In light of your feedback, we have updated our communication guidelines to ensure that all prospective tenants receive clear and timely information throughout the application process. I am personally disheartened to learn that you feel we have favoured landlords over our tenants. Please know that, as founders, our vision has always been to be a supportive and unbiased agency for all our customers. We will continue to strive to strike the right balance between the interests of landlords and tenants. Once again, thank you for your candid feedback and I am sorry that the experience was not positive. We are determined to turn this into a positive learning experience and provide you and all our potential tenants with a more seamless and enjoyable journey in finding your new home. If you would still like to discuss the matter further, I look forward to speaking with you at your earliest convenience. You can contact me directly on 01865 920921 Phil Kendall

Hi Matt, thanks so much for your comments, so pleased that you had all your questions answered in a professional manner. All the best, Vanessa

Hi Imogen, thanks so much for your feedback, so pleased that Kenya offered great service on your viewing. All the best with your property search, Vanessa

Hi Alison, wow what lovely feedback to receive, thank you so much. Lucy will be so pleased with your comments and its so good to hear that the service you have received has been helpful and professional. All the best, Vanessa

Hi Matt, thanks so much for your comments, so pleased that you had all your questions answered in a professional manner. All the best, Vanessa

Hi Imogen, thanks so much for your feedback, so pleased that Kenya offered great service on your viewing. All the best with your property search, Vanessa

Hi Alison, wow what lovely feedback to receive, thank you so much. Lucy will be so pleased with your comments and its so good to hear that the service you have received has been helpful and professional. All the best, Vanessa