Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,159 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,159 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReally welcoming and gave me all the…
Shirley was really welcoming and gave me all the information I neededThankyou very much
Hello Jibber,Thank you for your 5-star review. We're delighted to hear that Shirley provided you with a warm welcome and all the information you needed. If you have any more questions or require further assistance, please feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotVery helpful
Rating only, no written review.
Hello T Clent,Thank you for taking the time to leave a review. We're glad to hear that you found our team helpful. If there's anything specific we can improve on to earn that extra star, please don't hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotReally good service and knowledge from…
Really good service and knowledge from the team at Gatekeeper and Sylvia in particular
Hello Matthew Clatworthy,Thank you for your kind words and 5-star review of Gatekeeper, especially highlighting the excellent service and knowledge provided. We appreciate your feedback and look forward to assisting you in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hello Chris Betts, Thank you for taking the time to leave a 5-star review for our Witney Team. It's great to see that you have had a positive experience. Your feedback is valued, and we appreciate your support. If you ever need any assistance in the future, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotA good experience
Shirley showed us around the property and gave us useful information but also gave us time to take it in and look around properly for ourselves. Very approachable and made us feel at ease, Thank you!
Hi Nicola,Thank you for sharing your positive experience with Shirley in your Trustpilot review. We're delighted to hear that Shirley's approach during the property viewing made you feel at ease and allowed you to explore at your own pace. Your feedback is greatly appreciated, and we're here to assist you further if needed. Thank you for choosing Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotWe had a great viewing with Kenya
We had a great viewing with Kenya. She was full of good suggestions on how we could make the property work for us, and we didn’t feel rushed at any point.
Hi Nancy Welch,Thank you for taking the time to leave such a positive review. We're thrilled to hear that your viewing with Kenya was enjoyable, and you found her suggestions helpful. Your satisfaction is important to us, and we're here to assist you with any further questions or needs you may have. We appreciate your feedback and look forward to helping you in the future.Best regards,Dan ThorneSales Director, Gatekeeper
1/5
GoogleCowboys who always side with the landlords; will inconveniently schedule checks to take pictures of the flat and be guaranteed to be pelted with a hefty bill at the end of the tenancy regardless of the state of the flat. The main reason for their 4.6 rating is because they hassle people should you leave a real review. Avoid if you’re a tenant, great for landlords - Tenant of 2 years
Hello Mr. Micson, Thank you for sharing your thoughts, and it's evident that these concerns still matter to you after three years as I can see that you have updated this recently. As the Sales Director, I'm here and would love to chat further about your experiences. Feel free to reach out whenever you're ready. Warm regards, Dan Thorne Sales Director
5/5
GoogleRating only, no written review.
Hello Ben Madden, Thank you for your 5-star review of our Witney Team. Your feedback is appreciated, and we're here to assist you whenever you need. We're delighted to have provided a positive experience for you. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hello Ben Madden, Thank you for your 5-star review of our Witney Team. Your feedback is appreciated, and we're here to assist you whenever you need. We're delighted to have provided a positive experience for you. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleWe had a wonderful time
Hello Shanika Dulmini, Thank you for your 5-star review of our Witney Team. We're pleased to hear that you had a wonderful experience. Your feedback is valued, and we're here to assist you whenever needed. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotProperty viewing
Shirley was very helpful & informative during the viewing.
Hello Colin McLaren,Thank you for your 5-star Trustpilot review. We're pleased to hear that Shirley provided you with a helpful and informative viewing experience. Your feedback is appreciated, and we're here to assist you whenever needed. Thank you for considering Gatekeeper!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hello Megan Dunlop-West, Thanks for your 5-star review of our Witney Team. Your feedback is appreciated, and we're here to assist you whenever you need. We're delighted to have provided a positive experience for you. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleShirley was lovely at my viewing! Thank you!
Hello Maz S, Thank you for your 5-star review of our Witney Team. We're delighted to hear that Shirley's lovely assistance made your viewing experience enjoyable. Your feedback is appreciated, and we're here to assist you whenever needed. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI had a very pleasant experience with you viewing property in Witney. You obviously know what it's like to present a property, we appreciate your openness about all aspects of renting. I warmly recommend you. you are a 5 star agent.
Hello Mahmoud Jumaah, Thank you for your kind words and the 5-star review of our Witney Team. We're pleased to hear about your pleasant experience and that you appreciated our openness during the property viewing. Your recommendation means a lot to us, and we're here to assist you whenever you need. Thank you for choosing Gatekeeper! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotShirley was very open and friendly
Shirley was very open and friendly. We had enough time to look around and didn’t feel rushed at any point.
Hello Nancy,Thank you for your 5-star Trustpilot review. We're pleased to hear that Shirley provided you with an open and friendly experience. Your feedback is valued, and we're here to assist you whenever you need. Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly
Punctual; friendly, with ready information to answer questions.
Hello Ian,Thank you for taking the time to leave a 5-star Trustpilot review. We're delighted to hear that our team provided a punctual and friendly experience, and that you found the information readily available to answer your questions. Your feedback is greatly appreciated, and we're here to assist you whenever needed.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hello Megan Dunlop-West, Thanks for your 5-star review of our Witney Team. Your feedback is appreciated, and we're here to assist you whenever you need. We're delighted to have provided a positive experience for you. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Arun Mohan, Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated, and we're glad to hear that you had a positive experience. If there's anything else we can do for you, don't hesitate to let us know. Thanks again for choosing Gatekeeper! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleShirley was lovely at my viewing! Thank you!
Hello Maz S, Thank you for your 5-star review of our Witney Team. We're delighted to hear that Shirley's lovely assistance made your viewing experience enjoyable. Your feedback is appreciated, and we're here to assist you whenever needed. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleShirley was so helpful and we got all the info we needed at the viewing
Hello Alex Thomas, Thanks for your 5-star review of our Witney Team. It's great to hear that Shirley's assistance ensured you received all the information you needed during the viewing. Your feedback is valued, and we're here to support you whenever you require. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleI had a very pleasant experience with you viewing property in Witney. You obviously know what it's like to present a property, we appreciate your openness about all aspects of renting. I warmly recommend you. you are a 5 star agent.
Hello Mahmoud Jumaah, Thank you for your kind words and the 5-star review of our Witney Team. We're pleased to hear about your pleasant experience and that you appreciated our openness during the property viewing. Your recommendation means a lot to us, and we're here to assist you whenever you need. Thank you for choosing Gatekeeper! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotI was met with a very warm welcome
I was met with a very warm welcome Made me feel important And the way things were explained as I was shown around the property
Hello Vince Clark,Thank you for sharing your 5-star Trustpilot review. We're delighted to hear that you felt warmly welcomed and valued during your visit. Your feedback means a lot to us, and we're happy to assist you whenever you need. We're pleased that our team made your experience memorable. Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotKenya was lovely
Kenya was lovely, friendly and had all the answers to the questions we asked. She called as we were arriving to make sure we knew where we were going.Couldn’t of asked for more!
Hello,Thank you for taking the time to leave a 5-star Trustpilot review. We're delighted to hear that Kenya provided you with a friendly and informative experience during your visit. Your feedback is greatly appreciated, and we're here to assist you whenever needed. We're pleased to have met your expectations.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotFriendly and kind lady
Friendly and kind lady. Very helpful and honest with queries about property. No delays. We'll serviced viewing.
Hello,Thank you for taking the time to leave a 5-star review on Trustpilot. We're thrilled to hear that you had such a positive experience with our team, and we appreciate your kind words about our service. Your feedback is important to us, and we're here to assist you whenever you need. We're glad to have provided a well-serviced viewing for you. -Best regards,Dan ThorneSales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
