Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,159 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,159 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOn time
On time, knowalgable of property and area.
Thank you, Peter, for your review! I'm glad to hear that you found the service punctual and informative regarding the property and area. We appreciate your feedback and look forward to assisting you further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotPaul was thorough and gave good…
Paul was thorough and gave good information about the area, and the Amenities nearby. Answered our queries regarding the property. Really well informed after the viewing.
Hi Caryn, thank you for your kind review! I'm delighted to hear that Paul provided thorough information and answered all your queries, leaving you well informed after the viewing. We're glad you had a positive experience!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery clear communication and application process.
It was a very clear application process and very nice people showing us around!
Hi Bodjie, thank you for your review! I'm glad to hear that the application process was clear and that you had a positive experience during your viewing. We appreciate your feedback!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotAnnabel was very kind friendly and…
Annabel was very kind friendly and patient. I didn’t feel rushed and she answered all my questions
Hi Jacqueline, thank you for your kind words! I’m delighted to hear that Annabel provided such a friendly and patient experience, and that all your questions were answered. We truly appreciate your feedback!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotChristopher was very helpful and…
Christopher was very helpful and knowledgable within our viewing, making us feel well informed and relaxed throughout.
Hi Alana, thank you for your kind review! I'm pleased to hear that Christopher provided a helpful and informative viewing experience, making you feel comfortable throughout. We appreciate your feedback and look forward to assisting you again.Best regards,Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotHouse viewing
Paul was very punctual, allowed us time and space to view the property without being over bearing. Was welcoming and friendly.
Hi Jake, thank you for your great feedback! I'm glad to hear that Paul provided a welcoming and comfortable viewing experience. We appreciate your kind words and look forward to assisting you again in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGatekeeper
We were shown around a property by Charmaine and she was very helpful. After a room to room walkaround we were given time wander around ourselves to get a feel for the place. All in all it was a good experience and would recommend Gatekeeper to anyone.
Hi Mike, thank you for your kind review! I'm delighted to hear that Charmaine made your viewing experience enjoyable and informative. We truly appreciate your recommendation and look forward to assisting you again in the future!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotThe gentleman kindly did a very short…
The gentleman kindly did a very short notice viewing. He did a marvellous job and the property would’ve suited me but was unfortunately let down by the agency photographs which did not show the surrounding area and that is the reason I do not feel like I’m putting an offer on this property
Hi Gail, thank you for your review! I'm pleased to hear that you had a positive experience with us. If you need any further assistance, we're here to help.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGatekeeper - Alice Luke
Alice Luke has been heloibg me out with Gatekeeper for about 30 months now and has been absolute joy She has been extremely proactive and quick in getting resolutions and finsing out ways in which the tennat couls be made comfortable.5 star rating for them.
Hi Gautam, thank you for your kind words and for sharing your experience with Alice Luke. It’s wonderful to hear that she has been such a consistent and proactive support for you over the past 30 months. We’re delighted that Alice has made your time with Gatekeeper comfortable and enjoyable!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotCharmaine with a C was very welcoming…
Charmaine with a C was very welcoming and friendly, very informative on the property and knowledge/advise on what is needed for the property and paperwork.
Hi Jack, thank you for your kind words! I'm glad to hear that Charmaine made you feel welcome and provided helpful information. We always strive to ensure a smooth process, and it's great to know that she was able to assist you effectively.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat experience!
Friendly and welcoming! Good knowledge of the property. Happy to answer any questions. Allowed us to take our time. Highly recommend!
Hi Jodie, thank you for your wonderful feedback! I'm delighted that you had a positive experience and felt comfortable during the viewing. It was a pleasure to assist you, and I'm glad I could help with your questions.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery happy with the view and great job…
Very happy with the view and great job for the person who done it . Thank you!
Hi Catalina, thank you for your kind words! I'm pleased to hear that you had a great viewing experience. We'll pass on your thanks to the team member involved.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotPunctual
Punctual, explained things well. Very welcoming.
Hi Joseph, thank you for your kind review! I'm glad to hear that you had a positive experience and found our service punctual and welcoming. We're always here to help with anything you need.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotThe viewing went well and Paul was able…
The viewing went well and Paul was able to answer my questions
Hi Sherrie, thank you for your review! I’m glad to hear the viewing went well and that Paul was able to answer all your questions. We’re here to help if you need anything further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotHe was polite and he gave me a detailed…
He was polite and he gave me a detailed tour of the house.
Hi Jochebed, thank you for your review! I’m pleased to hear that you had a positive experience and found the tour detailed and informative. If you have any more questions, we're here to help.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotEverything you’d want from an estate agent. Very helpful! A+
Rating only, no written review.
Hi James, thank you for your fantastic review! I'm thrilled to hear that we provided everything you’d want from an estate agent. Your A+ feedback means a lot to us!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Katrina, thank you for taking the time to leave a review! I'm pleased to hear you had a positive experience with us. If you need any further assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleHad a viewing today with gatekeepers . Very friendly and helpful thank you .
Hi Em, thank you for your kind words! I'm glad to hear that you found the viewing experience friendly and helpful. If you have any more questions or need further assistance, we're here for you. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleVery warm and friendly, Professional service 👌 rendered, loved the apartment right away! …
Hi Aisha, thank you for your lovely review! I'm thrilled to hear that you enjoyed the professional service and instantly loved the apartment. We're here to help with anything else you need. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotFriendly and professional
Hi Donna, thank you for your kind review! I’m glad to hear that you found our service friendly and professional. We appreciate your feedback and look forward to assisting you again in the future.Best regards,Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotPrompt and polite
Rating only, no written review.
Hi Bethany, thank you for your 4-star review! I'm glad to hear that you found our service prompt and polite. If there's anything we can do to make your experience even better, please don't hesitate to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotGood and could do better
My daughter R says her viewing of the Banbury property was enjoyable and professional. She likes the property but has another one to view next week, so at this point cannot go further. She did mention that the Agent tried to contact her to check attendance before the actual time. She was outside the property in her car, two minutes before the Agent turned up. High pressure sales nonsense made the viewing start with a black mark.
Hi Garden Lover, thank you for your feedback and for sharing your daughter’s experience. I’m glad to hear the viewing was overall enjoyable and professional, but I’m sorry to hear that the initial contact felt pressured. We’ll take this on board to ensure a more relaxed experience in the future.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotI was attended in a friendly and…
I was attended in a friendly and professionally manner and above all, she had this bright smiles.
Hi Kuti, thank you for your lovely review! I’m glad to hear that you were attended to in such a friendly and professional manner, and that the bright smiles made your experience even better. We appreciate your feedback!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotVery pleasant and made sure we knew all…
Very pleasant and made sure we knew all the details
Hi Paige, thank you for your kind review! I’m pleased to hear that you had a pleasant experience and that our team made sure you had all the details you needed. We’re always here to help if you have any more questions.Best regards,Dan ThorneSales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
