Trusted Agent profile · Oxfordshire
Verified
★★★★★
2,159 reviews across 3 offices and 3 platforms
Gatekeeper has three offices, in Witney (two offices) and Swindon (Oxfordshire). Together they have 2,159 reviews on three platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ...Read all 3 from sellers
Dan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very ...Read all 2 from buyers
When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ...Read all 3 from landlords
I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ...Read all 4 from tenants
Gatekeeper's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCannot fault the service we have received! Annabel was very informative and answered all of the questions we had in great detail. Made the process a whole lot easier and overall enjoyable.
Hi Megan, Thank you for your kind words! I’m delighted to hear that Annabel provided such informative and helpful service, making the process easier and enjoyable for you. We appreciate your feedback! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
TrustpilotExcellent service
Excellent service. Had answers to all our questions
Hi Eolghne,Thank you for your kind review! I'm glad we could provide you with excellent service and answer all your questions. We're here to help if you need anything further.Best regards,Dan ThorneSales Director, Gatekeeper
4/5
TrustpilotVery well presented
Very well presented, good sense of humour, made every effort to show me all rooms even the cupboard with no handle. Answered all my questions.
Hi Mrs Cox,Thank you for your lovely review! I’m glad to hear you appreciated the thorough viewing and that all your questions were answered. We always aim to make the process as enjoyable as possible.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Klmaxs, thank you for the great review! I'm glad you had a smooth viewing experience and got all your questions answered. If you need anything else, feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Alex, Thank you for taking the time to leave a review! We’re pleased to hear that you had a positive experience with us. If you have any additional feedback or need further assistance, don’t hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Chileshe, thank you for taking the time to leave a review! We're glad to hear that you had a positive experience with us. If there's anything else we can assist you with, don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleRating only, no written review.
Hi Matthew, Thank you for taking the time to leave a review! I’m pleased to hear that you had a positive experience with us. If there’s anything else we can assist you with or if you have any further questions, don’t hesitate to get in touch. We’re always here to help! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleGreat service from Gatekeeper- it was a shame the property was not right for me
Hi Julie, Thank you for taking the time to leave a review. I'm glad to hear that your experience with Gatekeeper was positive. If you need any further assistance, don’t hesitate to reach out! Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleAnnabel was very friendly and professional. She answered all our questions and was very knowledgeable about the property.
Hi N Laqua, Thank you for your kind words! I’m thrilled to hear that Annabel provided you with a friendly and professional experience, and that she was knowledgeable about the property. If you have any more questions or need further assistance, please feel free to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleAnnabel showed me around the property I viewed today.She was extremely friendly and answered all of my questions, a very enjoyable experience.
Hi Joanne, Thank you for your positive feedback! I'm delighted to hear that Annabel made your property viewing enjoyable and provided you with all the information you needed. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleMyself, My husband and our dog were welcomed and looked after very well at our viewing this afternoon, easy to talk to and we look forward to hearing about this place or if we have to keep looking hope that this will continue
Hi Antony, thank you for your kind review! I’m glad to hear that you, your husband, and your dog felt welcomed and well looked after during your viewing. We’ll be sure to keep you informed, and we’re here to help whether it’s with this property or continuing the search. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
GoogleMy experience has been awesome. Viewing didn’t take long and was impressed with it the outcome as well as the reception of the staff. I’m pleased with how easy my viewing was today and the Lady was amazing.
Hi Chidiebere, Thank you for your wonderful feedback! I'm thrilled to hear that your viewing experience was smooth and that our staff made a positive impression. We appreciate your kind words and are here if you need any further assistance. Best regards, Dan Thorne Sales Director, Gatekeeper
5/5
Trustpilotvery pleased with the agent
very pleased with the agent.thank you
Hi Mariama,Thank you for your review! We’re pleased to hear you had a positive experience with us. If there’s anything else we can assist you with, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotService
Kenya was on time. Knowledgeable and friendly. Asset to gateway
Hi Beverley,Thank you for your kind words about Kenya! We're delighted to hear you had a positive experience, and we agree, she’s a great asset to the team. If you need anything else, don't hesitate to get in touch.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotGreat overall viewing and all my…
Great overall viewing and all my questions are answered! Thanks
Hi Helder,Thank you for your great feedback! I'm glad to hear you had a positive viewing experience and that all your questions were answered. If you need anything further, feel free to reach out.Best regards,Dan ThorneSales Director, Gatekeeper
1/5
TrustpilotIt was ok
It was ok. Not much interaction with the person who showed me around. Didn't introduce herself so unsure of her name. Led around as if I was a bother to her day going through rooms and all she said was "this is the bedroom". "This is the bathroom". "This is the living area". And other than that she stayed silent. Probably not going to use gatekeepers again unless there is a property I'm very very interested in.
Thank you so much for sharing your feedback after your recent property viewing. I truly value your thoughts and want to make sure we're always improving.I have tried reaching out via email and voicemail as I would love the chance to better understand your experience. Your perspective is incredibly important to us, and it would be really helpful to hear more about how we can do better.Carla, who handled your viewing, was recently trained and this was her very first solo appointment. While she's worked hard to prepare, we want to ensure that she continues to grow and improve. She was naturally disappointed by the review, so it would mean a lot if we could catch up for a quick chat to see if her nerves on the day may have affected your experience, or if there s something more specific we should be supporting her with.Your insight would not only help us guide Carla but also improve the service we provide to all our clients. Please do feel free to get in touch at your convenience I m happy to chat whenever works best for you. Thank you again for your time, and I hope we can connect soon.Lucy FordePartner-Director of Property Care
5/5
TrustpilotExcellent
Paul was very professional and kindly answered all the questions I had regarding the property I viewed and the application process. Great experience.
Hi Susana,Thank you for your wonderful feedback! I'm delighted to hear that Paul provided a professional and helpful experience during your property viewing. We’re glad you had a great experience with us!Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotMoving out into Banbury from London
Moving out into Banbury from London - a big change! Nevertheless, Christopher was a smashing guide, introducing the area and property to us with great insight!
Hi Pio,Thank you for your kind words! I’m glad to hear that Christopher was able to provide helpful insights and make your move to Banbury a positive experience. If you need anything else, we’re here to assist.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotAgent was professional
Agent was at the place of appointment on time. Questions were well answered
Hi Hope,Thank you for your review! I’m glad to hear our agent was prompt and able to answer all your questions. We're always here to help if you need anything else.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotChristopher was really helpful and…
Christopher was really helpful and friendly! Great viewing!
Hi Tyler,Thank you for your great feedback! I’m glad to hear Christopher was helpful and made your viewing experience enjoyable. We're here if you need anything further.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotCarla was prompt
Carla was prompt. We were both early for the house viewing. I was shown around the whole house.
Hi Russell,Thank you for your review! I'm glad to hear that Carla provided a prompt and thorough viewing experience for you. We always aim to make the process as smooth as possible.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotHe was very helpful
He was very helpful, friendly and ready to answer all questions.
Thank you, Chukwuka, for your positive review. I'm pleased to hear that you found our service helpful, friendly, and responsive. We always aim to provide clear and supportive assistance.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotOne of the best viewings we've experienced
Property was very well presented, Gatekeeper were informative, polite & respectful to the existing Tennant.
Thank you, Rebecca, for your feedback. I'm glad to hear that you found the property well-presented and our team informative, polite, and respectful. We strive to ensure a smooth experience for everyone involved.Best regards,Dan ThorneSales Director, Gatekeeper
5/5
TrustpilotThe agent who showed me around was…
The agent who showed me around was patient and thoughtful and took his time to explain to me about the process ,I can’t ask for more,thank you.
Thank you, Steve, for your kind words! I’m pleased to hear that the agent took the time to provide a thoughtful and detailed explanation of the process. We’re glad you had a positive experience with Gatekeeper.Best regards,Dan ThorneSales Director, Gatekeeper
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Gatekeeper, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Gatekeeper is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Witney (3-4 Kingfishers Court Northfield Farm Lane) has the most, with 906 reviews rated 4.7 out of 5, followed by Witney (77 High Street) with 905.
The three Gatekeeper offices, by town:
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "The service and advice I have received has been excellent from start to finish. Mat was always available to answer my questions even at weekends. I was a ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, James wrote: "When my tenants informed me they were moving on the Gatekeeper Team acted swiftly to find me a new tenant. The communication was clear and concise, no waffle ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Jacob wrote: "I viewed 2 properties with Gatekeeper and decided to rent 1. The properties were well presented and Louise who showed me around was very informed. The ..."
Yes. In The Trusted Agent 2026 awards, Witney won Platinum, West Oxfordshire won Platinum and Swindon won Platinum. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.
