Trusted Agent profile Β· Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2019, 2018.

ESTAS awards by year, 2019 to 2018
  • 2019 1 Silver and 1 Bronze ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2019, 2018, 2016.

Negotiator Awards by year, 2022 to 2016

Source: The Negotiator Awards winners lists, as published, linked by year.

Reviews on Google

Showing 1,729 reviews on Google only. Show every review

5/5

Google

I would like to write this review as my experience so far with Frosts, Marshalswick has been outstanding. Paul Blake is the most personable, friendly and extremely competent agent you could ever find. He has been there for me all the way so far and is a real joy to speak to, putting my mind at rest every step of the way. I look forward to our continued relationship with the rest of my purchase.

Georgina Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi Georgina, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Trudie could not have been more helpful in selling my flat, she was always quick to get in touch with updates and helped to chase my Buyer's solicitors on a number of occasions. She is a credit to Frosts and I can't thank her enough for her help.

Tom Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi Tom, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Rating only, no written review.

Jincheng Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi Jincheng, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

My star assessment is based on the performance of Shaun Denton of Frosts. My experience is based on the difficult sale of a distressed house as an administrator of the estate of my late brother. Several staff gave assistance during the protracted sale. However Shaun took control of the sale and there can be no doubt that his professional involvement, ,enthusiastic "can-do" attitude, experience and all round knowledge has been responsible for bringing the difficult vendors to the table. He kept me advised at all times of progress and also regrettably lack of progress. I am very grateful that Shaun's tremendous efforts were above what I consider the norm having been involved with several property deals over recent years. Throughout some frustrating months he managed to inject encouragement laced with a degree of humour at times. So a very big thank you is well deserved

CLIVE Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi Clive, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Outstanding, end to end service backed by years of experience and client understanding. Trudy and team work seamlessly together and their communication at every stage is excellent. Shaun's sage advice built confidence and was key to the successful sale. Thank you to all!

Peter Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi Peter, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

We recently completed a probate house sale with Frosts. From our first contact to completion of the sale, their communication has been brilliant. Paul Blake has been a fantastic support throughout the process, dealing with some complex issues and communication very clearly and compassionately. The knowledge and experience that Paul has about the local house buying market also made the sale process very smooth. I have no hesitation in recommending Paul and his colleagues.

Sarah Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi Sarah, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Trudie, Shaun and the Team were absolutely amazing, even our purchase process took over 6 months, they always kept in touch, followed up and were fully accessible everytime we needed help. Havent worked with someone so professional for the long time. Great agency, highly recommendedπŸ€πŸ‘ Arvy & The Family …

Fighter's Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 14 October 2026

Hi, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

I recently purchased a property through the Frost team, and the experience was outstanding from start to finish. Trudie was incredibly helpful, professional, and responsive throughout the process, making everything smooth and stress-free. The entire Frost team went above and beyond to support me, answer my questions, and ensure a positive outcome. I highly recommend Trudie and Frost to anyone looking to buy or sell property, they truly made the journey enjoyable and memorable

Valeria Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 March 2026

Hi Valeria, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

Many many thanks to Trudie, Matt, Shaun, Rosie and really all the team too at Frost's Marshalswick. Superb dedication, honesty and genuine interest in clients' needs made me feel fully understood and supported throughout what turned out to be a long haul effort of twenty months, for reasons beyond our control. Thank you so much for being such a super friendly team from day one to completion.

Penny Β· 14 October 2025 Β· Frost's Estate Agents, Marshalswick

Agent replied Β· 20 January 2024

Hi Penny thank you very much for your kind words I'm sure everyone at Marshalswick will be delighted.

5/5

Google

I have dealt with Trudie for the purchase of a flat for my Father. Trudie has been extremely efficient, professional and tenacious throughout the whole process. Thank you for everything Trudie!

Daniela Β· 13 October 2025 Β· Frost's Estate Agents, Wheathampstead

Agent replied Β· 14 April 2026

Hi Daniela, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Thank you Trudie, for your total dedication to customer satisfaction. You have always been on call and indeed undeniably crucial to the final completion of the sale of my mother's property. You have relentlessly persued each and every challenge that has beset this sale and your kindness and compassion has done you proud. Thank you.

David Β· 13 October 2025 Β· Frost's Estate Agents, Wheathampstead

Agent replied Β· 11 December 2024

Thank you David for your wonderful five star review, we will be sure to pass on your comments to Trudie and the team.

4/5

Google

Trudie was great, always very helpful and a great communicator!

Sarah Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

5/5

Google

Very happy with Frost's service. Led by Elsaida supported by Louise they were communicative and responsive and helpful to someone who was an 'out of town' seller in ensuring that once a sale had been agreed everything could proceed smoothly

Edward Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi Edward, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Special mention of Luisa who followed up with contractors to fix the issues I reported.

EbereChukwu Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Excellent service, communication spot on, professional and courteous at all times, thank you Frost's for ensuring a smooth and successful sale.

Peter Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi Peter, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

I found Frosts Harpenden - James and the whole team to be professional, helpful and kind during the difficult process of viewings and concluding the sale. Trudie, sales progressor was at all times very helpful and supportive. I can thoroughly recommend Harpenden Frosts and Trudie Cobb. They made the process more bearable!

Fran Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi Fran, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Great support and communication during property purchase process. Friendly Staff.

Marcin Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 11 November 2024

Thank you Marcin for your great five star review!

5/5

Google

A big THANK YOU to James, Louise, Jordan and Trudie for providing a professional, knowledgeable and supportive service. It was a big effort from the whole team at Frost's to get our sale over the line at a difficult time for us. Much appreciated. Brendan

Brendan Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi Brendan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Very happy with the service we received from Frosts. Communication, knowledge and professionalism were excellent throughout. We worked with most of the team but Louise was our main contact and was absolutely brilliant at every step. Would definitely recommend - thank you!

Emma Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi Emma, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Trudie and the team @ the Harpenden branch were great with our purchase, very helpful and informative the whole way along :)

Sam Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 13 October 2026

Hi Sam, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

My partner and I have just purchased a house through Frosts as first time buyers and their service was absolutely exceptional. I have dealt with Louise from the get go and she is just amazing (give her a raise!), she was quick to get back to me whenever I had questions and needed support. Trudie kept me updated throughout the process from our offer being accepted to completion and was brilliant at explaining everything as she knew we had no prior understanding of the process. I couldn’t recommend Frosts enough and a massive thank you to both Louise and Trudie for all your help!

Josh Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 14 April 2026

Hi Josh, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

⭐️⭐️⭐️⭐️⭐️ We can’t thank Louise enough for all her help with our recent move. From our very first viewing through to getting the keys, she was fantastic always friendly, approachable, and genuinely supportive. We were told first time buying a house can be a stressful experience, but Louise went above and beyond to keep everything on track and to make the process feel as smooth as possible. She kept us updated at every step, was always quick to respond to our questions, and explained everything clearly, which gave us real peace of mind. What really stood out was how much she genuinely cared about helping us find the right home and making sure the move went well. Thanks to Louise, we’re now happily settled in our new home, and we’re so grateful for her patience, guidance, and hard work. We wouldn’t hesitate to recommend her to anyone looking for an estate agent who is not only reliable and professional but also kind and approachable. Thank you again.

Jordan Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 14 April 2026

Hi Jordan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Frosts were fantastic to deal with and made the whole process so much smoother. A special thank you to Trudie Cobb, who went above and beyond to keep everything moving and pushed our sale through quickly. She was always helpful, professional and on top of everything, we couldn’t have asked for better support. Highly recommend!

Lizzie Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 15 January 2026

Hi Lizzie, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Trudie was an incredible support throughout the sale of our house, especially given the difficult circumstances we faced. She showed unwavering patience and professionalism, keeping me informed at every stage with clear updates by phone and email. Her dedication and attention to detail gave me real confidence that everything was being handled with care. β€œGoing above and beyond” hardly does justice to the effort she put in, nothing was ever too much trouble, and she always took the time to explain things and reassure me when needed. Thank you so much, Trudie, you are a star. Your time, effort, and commitment are deeply appreciated and made all the difference to a very stressful process.

Chris Β· 13 October 2025 Β· Frost's Estate Agents Harpenden

Agent replied Β· 15 January 2026

Hi Chris, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.

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