Trusted Agent profile · Hertfordshire

Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

4.8

★★★★★ Excellent

1,871 reviews across 4 offices and 6 platforms

www.frosts.co.uk

Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,729

Reviews on Google

All 4 offices

Facebook logo

4.8 / 5

52

Reviews on Facebook

Business-wide

Yell logo

2.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

allAgents logo

67

Reviews on allAgents

All 4 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Frost's Estate Agents, is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Lettings Agency of the Year Awards

Frost's Estate Agents, is among the Lettings Agency of the Year Awards 2016 winners.

Source: Lettings Agency of the Year Awards 2016 winners, as published.

ESTAS

ESTAS

Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2019, 2018.

ESTAS awards by year, 2019 to 2018
  • 2019 1 Silver and 1 Bronze ESTAS 2019 winners

    • SilverESTAS 2019: Lettings (Landlords), South East (Hertfordshire, Middlesex)St Albans
    • BronzeESTAS 2019: Lettings (Tenants), South East (Hertfordshire, Middlesex)St Albans
  • 2018 2 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Lettings (Landlords), South East (Hertfordshire & Middlesex)St Albans
    • SilverESTAS 2018: Lettings (Tenants), South East (Hertfordshire & Middlesex)St Albans

Source: ESTAS winners lists, as published, linked by year.

More industry awards: The Negotiator Awards

The Negotiator Awards

Frost's Estate Agents, and its branches won The Negotiator Awards in three years, most recently 2019.

Negotiator Awards winners in three years, the group and its branches: 2019, 2018, 2016.

Negotiator Awards by year, 2022 to 2016

Source: The Negotiator Awards winners lists, as published, linked by year.

Reviews on Google

Showing 1,729 reviews on Google only. Show every review

5/5

Google

Recently bought a house through Frost's Harpenden and must call out the great service both in sales and after sales process. Definitely one of the leaders in the area and always had few good options to share. Must call out Louise from Sales and Trudie from After Sales team who were always there for any help needed.

Amit · 1 January 2026 · Frost's Estate Agents Harpenden

Agent replied · 15 January 2026

Hi Amit, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Ii have found the staff personable, professional and efficient at keeping me up to date. I have enjoyed communications with everyone involved in the sales process.

Les · 23 December 2025 · Frost's Estate Agents, Wheathampstead

Agent replied · 16 January 2026

Hi Les, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

I am on the process to rent my first property and Ronni has been very helpful and efficient with anything I need and I am unsure about. So far I've been having a great experience with Frost!!

Shaliny · 22 December 2025 · Frost's Estate Agents, St Albans

Agent replied · 22 April 2026

Hi Shaliny, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

Ronni was brilliant and kept us updated and responded really quickly to all our queries.

Friedchicken5890 · 22 December 2025 · Frost's Estate Agents, St Albans

Agent replied · 22 April 2026

Hi, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

Recently used Frosts' St Albans branch to sell a flat. Excellent, very friendly and efficient service, resulting in a successful sale. Thanks in particular to Rochelle, their head of sales progression for all her …

Paul · 22 December 2025 · Frost's Estate Agents, St Albans

Agent replied · 22 April 2026

Hi Paul, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

We purchased a property listed with Frost’s St Albans. We managed to push the purchase through in record time to get us in before Christmas! The whole team were extremely helpful throughout the process. Special mention for Nick who went above and beyond to help us. I would definitely recommend Frosts.

Francesca · 22 December 2025 · Frost's Estate Agents, St Albans

Agent replied · 22 April 2026

Hi Francesca, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

Highly recommend Rose, she was exceptional in supporting me find a place to rent, equally finding tenants for my place. Fantastic service - Rose truly understands what it is you're looking for and has a great way of matching that, saving you time and effort.

Globe · 22 December 2025 · Frost's Estate Agents, St Albans

Agent replied · 22 April 2026

Hi Globe Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on lettings@frosts.co.uk.

5/5

Google

Just finished a viewing with Wendy, she is absolutely amazing and nice, well prepared to answer all of our questions. It was an enjoyable and smooth viewing.

Samuel · 20 December 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 20 March 2026

Hi Samuel, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

A very positive experience. Paul has been open and honest with us all the way through and was approachable from the start. I would definitely recommend and use Frosts again in the future.

Andy · 20 December 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 20 March 2026

Hi Andy, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

We recently purchased our lovely new home with the help of Jess, and the experience couldn’t have been better. She was professional, approachable, and consistently kept us updated, ensuring the whole process ran smoothly. Trudie and the wider Frosts team have also been fantastic from start to finish. We wouldn’t hesitate to recommend them.

Candice · 14 December 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 20 March 2026

Hi Candice, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

Excellent service. I have been kept well informed of all the different steps in the selling of my property and had support in my purchase of my new property. All staff very friendly and helpful. I would add that Shaun Denton in particular was excellent at helping to make the sale go through It has been a very long process but he never failed to keep in touch and support me through a very stressful at times process.

Pauline · 14 December 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 25 August 2024

Thank you Pauline for your wonderful five star review!

5/5

Google

My brother & I used Frosts Estate Agents to sell our parents house we can not recommend them highly enough from the beginning with Gareth doing the valuation to the completion we were contacted regularly with updates on viewings and when …

Susan · 22 November 2025 · Frost's Estate Agents, St Albans

Agent replied · 22 April 2026

Hi Susan, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk

5/5

Google

We have just sold our property with Frosts and I have to say Paul & Jess have been amazing the whole way through and the rest of the team. Always so friendly and helpful even supportive. I would definitely recommend them to anyone looking for an estate agent locally xx

Paula · 20 November 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 20 March 2026

Hi Paula, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

I had an exceptional experience with Frosts Estate Agents. From start to finish, their service was absolutely fantastic and incredibly helpful. In particular, Trudie was outstanding, providing invaluable assistance throughout the entire process, from the initial sale to the final completion. I highly recommend their services

Daniel · 16 November 2025 · Frost's Estate Agents Harpenden

Agent replied · 15 January 2026

Hi Daniel, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

After an abortive sale late last year with my buyer pulling out just before exchange, it was very tempting to take my property off the market. However, I had such incredible support and contact with Trudie Cobb that I decided to stay with them. They found a new buyer, a lovely family that will fill my house with love and laughter. NONE of this would be possible without Trudie, she has dealt with all the problems from solicitors, mortgage company, buyers and my onward purchase. Obviously mine is not the only sale she is dealing with but somehow she manages to keep all the balls in the air. Without her expertise I think it is unlikely that this sale would progressed to exchange. She is so friendly, helpful and professional, I am going to miss my contact with her when this sale is completed.

Diana · 16 November 2025 · Frost's Estate Agents Harpenden

Agent replied · 15 January 2026

Hi Diana, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Trudie at Frosts has been amazing she has kept me informed all the way through since the sale of our house. Given advise and guidance through out. She had gone above and beyond. We haven’t moved for over 25 years and it has changed so much she held our hand all the way.

Debbie · 20 October 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 20 March 2026

Hi Debbie, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Starting with Elsaida, and then Louise and Trudie who were both excellent, assisted throughout the sale, dealing with a less than proactive solicitor below, we managed to get over the line. Many thanks to you all.

Daren · 17 October 2025 · Frost's Estate Agents Harpenden

Agent replied · 15 January 2026

Hi Daren, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

We recently purchased through Frost’s, the team and service were excellent, particularly Trudie! She provided frequent updates, good communication throughout the process and helped resolve several hurdles along the way, coordinating and progressing a long chain. Highly recommend, thanks again Trudie!

Tom · 17 October 2025 · Frost's Estate Agents Harpenden

Agent replied · 15 January 2026

Hi Tom, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Trudie has been amazing in helping us in buying our first home in the UK. She explained everything clearly, informed us regularly and was super patient with our silly questions as first time buyers :) We're lucky to have her support through this exciting new step of us.

Ahu · 17 October 2025 · Frost's Estate Agents Harpenden

Agent replied · 15 January 2026

Hi Ahu, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Frosts were friendly and responsive from the start. They gave us a good valuation for our property and sold it very quickly. Special thanks go to Paul and Shaun who have been fantastic!

Carol · 14 October 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 14 October 2026

Hi Carol, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Frosts have been helping me with my housing in St Albans and surrounding areas for the last 20 years. Their service has always been exceptional, both in Lettings (at their main branch) supporting me with managing my property, while I was abroad; and Sales, providing me with clear valuations. While all staff I have dealt with are professional and knowledgeable about the local market, it is their warmth and friendliness, that makes them a delight to work with. Paul has been particularly patient when supporting me with such major life decisions as selling a home. He explained the valuation process clearly and has ensured that I understand the options available to me. I highly recommend them.

Zoë · 14 October 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 14 October 2026

Hi Zoe, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Frost’s are a very friendly and helpful estate agents. Everyone who we had contact with for the purchase of our property was polite and knowledgable and responded quickly to queries. I would recommend them.

Emily · 14 October 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 14 October 2026

Hi Emily, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

5/5

Google

Paul Blake was brilliant to deal with, we received an offer we were happy with very quickly and Frosts made the process easy

George · 14 October 2025 · Frost's Estate Agents, Marshalswick

Agent replied · 14 October 2026

Hi George, Thank you for your kind review, we are always delighted to hear positive feedback about our team at Frost's. We wish you the best of luck and if you have any further questions please do not hesitate to reach out to us on sales@frosts.co.uk.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Frost's Estate Agents,

Which Frost's Estate Agents, office has the most reviews?

St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.

Where are the Frost's Estate Agents, offices?

The four Frost's Estate Agents, offices, by town:

  • Harpenden: 6a Leyton Road, Harpenden, AL5 2TL
  • Marshalswick: 61 The Quadrant, Marshalswick, Hertfordshire, AL4 9RF
  • St Albans: 4 Chequer Street, St Albans, Hertfordshire, AL1 3XZ
  • Wheathampstead: 4 High Street, Wheathampstead, AL4 8AA
Has Frost's Estate Agents, won any awards?

Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 9 other industry awards since 2016.

Reviews may appear on more than one platform.

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