★★★★★ 5/5
GoogleFantastic team, really helpful getting everything together. Ended up dealing with a different person at every stage of things (booking a viewing, the viewing itself, putting an offer in) but it this was seamless as if they'd all been present at every step. A great collaborative team.
AJ · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much AJ, please accept our apologies for taking so long to reply. The Harpenden team will be really pleased to hear that you were pleased and we hope that you will let us know if you need any further help in the future.
★★★★★ 5/5
GoogleGreat team from start to finish. As a buyer it's great to have this level of support. Special mention to Trudie Cobb who rescued the chain from collapse - well done Trudie, great communication and patience. Thanks so much.
Kiran · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much Kiran we really appreciate your feedback and we will let Trudie know. Please call us if you need any further help in the future.
★★★★★ 5/5
GoogleWhat a lovely friendly estate agents. The staff have been great and gone out of their way to assist us with our house purchase. They have been patient and very honest. Just what you need during the stressful process of buying a house.
CHAZ · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thanks Tammy we really appreciate your feedback and will ensure that it's passed on to the team.
★★★★★ 5/5
GoogleHelpful, customer services team at Marshalswick ensured my purchase went through. Courteous, returned all my calls and emails and even helped my buyers too! Thanks Matt, Trudie and Sean.
Esther · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Hi Esther, thanks for letting us know the team will be very happy to hear that you were pleased with the service that you received.
★★★★★ 5/5
GoogleShaun has been fantastic. Dedicated, enthusiastic and best of all, answered questions directly without beating around the bush! His enthusiasm brings with him a positive energy which is important for anyone making a huge commitment. I wish you all the very best.
Shu · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much for letting us know Shu Theng Ng we appreciate your feedback.
★★★★★ 5/5
GoogleFirst time buyer and First time using Frost's and have absolutely no complaints. I would like to say a huge thank you to Shaun, Trudie and Matt for making this process as easy as possible. Professional yet personal would highly recommend.
Annabel · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Hello Annabel, that's great to hear and congratulations on the purchase of your first home please don't hesitate to call us if you need any further help in the future
★★★★★ 5/5
GoogleSelling and buying a house at the same time is a very exhaustive experience but the help we got from Frost's made it more bearable. The staff are honest and friendly and they even fought our corner when a cash buyer tried to swoop in and take the house were were trying to buy at the last minute. Thanks for that Shaun!!
Ernest · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thanks you Ernest, thank you for your kind words we really appreciate the time it takes to let us know.
★★★★★ 5/5
GoogleMy wife and I would like to say a massive thanks to Trudie, Matt, Shaun and the team from the Marshalswick office for their hard work and dedication in progressing the sale of our property. We really appreciate your tireless efforts and high standards.
All the best and keep up the good work.
Del · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much Del we really appreciate the time you have taken to let us know your thoughts. The team will be delighted to hear your comments we wish you well for the future and please call us know if you need any further help.
★★★★★ 5/5
GoogleWe have had an excellent experience dealing with Frost’s in Marshalswick. Matthew Brand has been honest, realistic, professional and very patient throughout our process. The team have also been efficient, helpful and friendly. Thank you to all involved!
David · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you David we appreciate the time that you have taken to let us know your feedback and we wish you well for the future.
★★★★★ 5/5
GoogleFantastic support from Trudi, Shaun and Matt from the Marshals wick Frost branch in connection to my property purchase at sandpit lane. Trudi in particular went above and beyond the call of duty to provide support and facilitate all between the seller, the conveyancer and myself to ensure the process went smoothly in very challenging circumstances. I would not hesitate to use what is obviously a very competent team. Thank you.
Niro · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you Niro we really appreciate the time you have taken to let us know the team will be really happy to hear your feedback.
★★★★★ 5/5
GoogleI have used Frosts 3 times now and I would high recommend to everyone.
Matt Brand & Shaun Denton have been absolutely brilliant!!
I cannot thank them enough for helping me buy my house, sell my house and now through the purchase of my next property.
They are professional, polite and honest. It has been an absolute pleasure having them as my trusted Estate Agents and allowing the process to run smoothly.
Thanks again to you both!
Michelle Lee
Michelle · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much Michelle you have been most kind to take the time to leave such a lovely review. We are really pleased to hear that you were happy with our service and if we can be of any help in the future please don't hesitate to give us a call.
★★★★★ 5/5
GoogleMatt, Shaun and Trudie were very friendly, cheerful and customer focused, but always professional. Felt like they were doing their absolute best to ensure that the house-selling experience didn't become traumatic or stressful. Dealings, whether face-to-face, telephone or email were efficient and a pleasurable experience. As a customer I always felt valued.
Pam · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much Pam we really appreciate your feedback and we hope that you will let us know if we can be of any help in the future.
★★★★★ 5/5
GoogleMany thanks to Matt, Shaun and the Marshalswick team including Trudie, who did so much to help our sale progress smoothly. It has been a fairly long and at times difficult process to complete our sale but Frosts have supported us at every stage with patience and good humour. We don't plan to move again but if we ever do we won't hesitate to use Frosts for a third time.
Duncan · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Hi Duncan thank you very much for your kind words, we will pass them on to the team and we wish you well in your new home.
★★★★★ 5/5
GoogleMatthew, Shaun and Trudi make up the perfect sales team.Matthew is very persuasive and confident while being very easy to talk to. Shaun does perfect viewings and I heard him many a time pointing out little plus points which could have been missed. Trudi is so helpful in every way. She really goes the extra mile to make selling a house less stressful. I feel very lucky to have had the three of them selling my house so successfully.
Patsy · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Thank you very much Patsy thats great to hear the team at Marshalswick will be really delighted to hear what you have to say. Good luck for the future and please don't hesitate to let us know if we can be of any further help in the future.
★★★★★ 5/5
GoogleShaun, Matt and Trudi from the Marshals wick Frost branch were outstanding in their approach. Personal, supportive, challenging to get the purchase completed. Alongside arranging a mortgage appointment which helped move things forward quickly. My experience has been excellent the way they care and keep in contact. It's the personal touches that made my buying experience so special. Well done.
Matt · 21 January 2018 · Frost's Estate Agents, Marshalswick
Agent replied · 20 January 2024
Hi Matt thank you for your kind comments, the Marshalswick team will be very happy to hear that you were pleased with the service that you received.
★★★★★ 5/5
GoogleCan't thank Trudie and John enough with the sale of my house. Many thanks!!
Nick · 29 July 2017 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Really kind of you to let us know Nick, Trudie and John will be really delighted to hear your feedback. Good luck in your new home and give us a call if you need any further help.
★★★★★ 5/5
GoogleThanks to John at the wheathampstead branch for beeing very helpful throughout the sale of my property in Gustard Wood.i would highly recommend Frosts for there services
Luke · 29 July 2017 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Thank you very much Luke we have passed on your comments to John, we wish you well for the future and please don't hesitate to call us if you have any further questions in the future.
★★★★★ 5/5
GoogleWould like to thank John Lawrence and Trudie Cobb in the Wheathampstead Office for all the help and advice when selling my fathers house and keeping me updated throughout.
A very professional and friendly service
Steven · 29 July 2017 · Frost's Estate Agents, Wheathampstead
Agent replied · 28 July 2023
Hi Steven, thank you for taking the time to give us your feedback we really appreciate it and will pass on your comments to the team.
★★★★★ 5/5
GoogleFirst Class service +++++thank you very much
Riccardo · 7 July 2017 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Hi Riccardo please accept our apologies for the late response we really appreciate your feedback.
★★★★★ 1/5
GooglePoor communication, sold the dream and delivered nothing. Would not recommend for selling.
Joe · 7 July 2017 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Hi Joe we apologise if we haven't met the standard of communication that you, and we expect from Frost's. We were expecting to see you on Saturday for a meeting but you must have been otherwise detained. We have been trying to contact you but to no avail. We would very much like the opportunity to talk to you if you can contact us at a time to suit you.
★★★★★ 5/5
GoogleI can thoroughly recommend Frosts and special thanks to James and Trudie have been so helpful throughout, I cannot thank them enough!
Samantha · 7 July 2017 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you very much Samantha James and Trudie will be delighted to hear your comments and we wish you well for the future. Please dont hesitate to contact us if you need any help in the future.
★★★★★ 5/5
GoogleYet another great experience with Frosts especially Lily Fowler our advisor, what an absolute Star!
Many thanks
Clark
Clark · 7 July 2017 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Hi Clark, thanks for your kind words, Lily is really pleased to hear that you are happy. Please don'y hesitate to contct us again in the future if you need to.
★★★★★ 5/5
GoogleEveryone here is very friendly and professional. Special shout out to Trudie for being very helpful and responsive when it came to navigating a long drawn-out exchange and completion process.
Ryan · 7 July 2017 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you Ryan its very kind of you to let us know your thoughts, Trudie will be delighted. Please don't hesitate to call us if you need any further help in the future.
★★★★★ 4/5
GoogleGreat service from Lily at Frost's letting agents in Harpenden. Always on the end of the phone or email to help answer all the questions I had with renting my first property. Thank you Lily.
Cupcake · 7 July 2017 · Frost's Estate Agents Harpenden
Agent replied · 6 July 2023
Thank you cupcake thats lovely to hear we will let Lily know.
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