Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

★★★★★ 5/5

Google

We have just completed the purchase of our house through Frosts and I can confirm they were excellent throughout the whole process. I was in contact with them practically each week and they took on extra responsibilities by liaising with the sellors to help the process moving at pace. I would mention Sarah Valentine as well as she was excellent to deal with. Would highly recommend.

Sean · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Our experience of Frost's was a delight. The team were knowledgeable and the service was so efficient. It took about 48 hours from saying yes to a property to having all the paperwork done and getting it secured. We were so impressed. Finding a new place to rent can be so stressful, however we found this time to be a dream. Thanks so much to Sophie and the rest of the team (including the lovely people who showed us around the house twice). Amy and Jon

Amy · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

What a fantastic experience from Rose at Frosts. We were considering a move from London to St.Albans with my young family and of course we were nervous about it. We met with Frosts who listened to what we were looking for. They spoke about schools for the future and the area that would suit us. Rose only sent through properties that were suitable. And now within a space of 5 days, we viewed the perfect house, paid the deposit and we are looking forward to our next adventure. I honestly can not recommend Rose and the team at Frosts highly enough. Amazing service.

Chris · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Great service from Frosts - they were diligent and kept working on both our purchase and sale until the keys were in our hands. In particular, Tom who helped us find the right property in the first place, Sarah for smoothing out the process after our offer was accepted and keeping on top of everything, and Pauline who did a terrific job of showing us round and showing off our property to potential buyers.

James · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Frost have been first class in providing us our first home together. They talked us through the whole process and made us feel extremely comfortable from arranging the viewing right through to the reference checks. I would definitely give Frost a 5 star rating for all of their hard work and have no doubts they'll keep up the great service throughout the tenancy.

Neale · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We couldn't be happier with the service Frost's provided. As well as their professionalism, all of the staff have been extremely helpful and friendly throughout our interactions with them. The process for applying for the let was smooth and swift, and the staff were always quick to respond to our queries and concerns. Even the fees are relatively reasonable compared to other estate agencies. Without a doubt, we would use Frost's again.

Lucy · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We recently bought a house with Frost's and our experience was very good from start to finish. The team was always easy to contact and provided necessary info quickly. Sarah was excellent at ensuring the process went as smoothly as possible from offer being accepted until completion. From our experience I would recommend Frost's to anyone purchasing a house in the area.

Stephen · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Together with my sisters I had the difficult and upsetting task of selling our parents house after they passed away earlier this year. Frosts were extremely caring and supportive throughout the process. They kept us informed of developments, provided clear advice on pricing and marketing the property, and successfully achieved a timely and satisfactory sale.. I would have no hesitation in recommending Frosts Estate Agents especially the St Albans team of Tom, Stuart, Daniella and Sarah.

Susan · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I have no hesitation in recommending the team at Frosts St Albans. Sophie Hutchinson and her team know the true value of profiling and customer service. Two selections, two visits, one deal done! And it didn't stop there. Back office processes were smooth and professional and made the signing simple and painless, and the follow-up property support service delivered by Sam is excellent. I work as a marketing, communications and customer experience consultant and I have to say that I found positive customer experience alive and well in Frosts. Nice job guys!

Michael · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Frosts looked after us from start to finish when buying our first new home. Jake and Sarah were a pleasure to talk to, as well as being very supportive. They were also quick to respond to any queries we had and were always willing to go the extra mile for us. They made what can be a stressful process as easy as possible for us and we appreciated it a great deal. I would not hesitate to recommend Frosts to anyone who is considering selling or buying!

Julia · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

The Frosts letting team were very quick and efficient at replying and the service has been very personable and reliable throughout the process. Sophie did a great job at keeping me in the loop about everything and helping me with any questions or worries i had. They helped me find my dream home so I'm very happy! If you're looking for a trustworthy estate agents that will put your needs first this is the one for you. Thank you Frosts! Georgia

Georgia · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we instantly received viewings and an offer we were delighted with, this has helped us secure our dream house. We are actively recommending Frosts and can’t thank the team enough for their hard work and pro active approach, huge thank you to everyone involved.

Nealbethune · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We recently moved to a rented house in St Albans through frost and I would like to share my overall experience dealing with them. Firstly they are very friendly people and very professional in their working. Rose Jonson was the one with whom we were interacting from the day one and I must say that she is very kind and very helpful. She is very fast and keep things moving at the pace of rocket. She was keep giving us regular updates and was keeping engaging us with the next step. Once the house is allocated to us Georgina Middleton was assigned to us as our property manager and must say that she fabulous too. She is helping us in our new house in putting the things in order. I work in IT service industry and very well understand the value of customer service, so was delighted when I got such excellent service from Frost. Overall a nice experience with Frost and certainly would recommended them to others. Thank You Frost!!!!

Dinesh · 22 January 2018 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Rating only, no written review.

Shantini · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Excellent service from start to finish. I would strongly recommend using them.

Roland · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 4/5

Google

Thanks to Frosts for the service, and continued help with our property search. Very professional team.

Kathy · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Excellent, from the Sale of the property (Shaun and Matt) to the administration (Trudie). I would 100% recommend

Brit · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Shaun has been a very nice and understanding agent throughout the house search

Anne-Laure · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Dear All at Marshallswick office. Thanks for your wonderful service in selling our property. We even got more than we expected!!

Neil · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Shaun was a pleasure to deal with, a very friendly and enthusiastic chap who made the house buying process stressfree with his efficiency and brilliant sense of humour.

Dave · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Been doing a bit of house/apartment hunting in the area & was finding it really tough with other agencies being too pushy & feeling pressured into taking a place. But coming to you guys has been really helpful & was so much more relaxed. A special thank you to Daniela for all of her help. Thanks for taking the time to be so friendly & patient!

Mark · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Thank you Shaun and the rest of your fantastic team, my husband and i have now found our dream home not only at an affordable price but also a well desired location. we are very pleased to with your patience and outstanding services.

Mandy · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Having just exchanged on our house sale and purchase, we'd like to thank Matthew and Shaun at Marshalswick, and Trudie at Wheathampstead for a very professional service. We've been guided and supported every inch of the way. (Mr and Mrs Smyth)

Sue · 21 January 2018 · Frost's Estate Agents, Marshalswick

★★★★★ 5/5

Google

Having not needed to sell or buy a house for a great number of years I found everyone helpful and enthusiastic. Their involvement from beginning to sale completion was great and allowed me to concentrate on removing all of my possessions before the sale completed.

Phil · 21 January 2018 · Frost's Estate Agents, Marshalswick